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Rated 4.5 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by Visit in October Good hotel, horrible plastic toilet seat, car park near hotel not big enough and something needs to be done able non blue badge drivers parking in disability spaces November 12, 2014
Rated 4.0 out of 5.0 by Great Staff Recently stayed at this hotel and booked in online incorrectly. The staff dealt with my problem brilliantly and where great throughout our stay. Would definetly stay again. November 12, 2014
Rated 5.0 out of 5.0 by Great Hotel I stayed only one night on business, but the experience was excellent. The room was great, the breakfast was lovely and the staff were very helpful and polite. Highly recommended. November 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Lovely hotel, great room and a really comfortable bed. Would stay here again in the future. Staff were really attentive and helpful. November 10, 2014
Rated 5.0 out of 5.0 by Simply the best! Whenever I can I always stay in at a Holiday Inn or Holiday Inn Express because I know I can rely on an excellent stay, however Holiday Inn Express, Swansea are most definitely in a league of their own. The staff are incredibly friendly and attentive with an excellent helping of good humour. If that was not enough they just have to offer that little bit extra. I had to leave very early (1.30am) and asked for my bill to be made up etc. the night before. I was told that it would not be a problem and would I like to have some fruit to take with me as I would be missing my breakfast. I said that would be fine and thought no more about it! The next morning at 1.30am I presented myself at Reception to be greeted with a superb smile (you would have thought it was 1.30 in the afternoon the greeting was so pleasant) and a bill already made up and cleared. I was also asked would I like to take with me some fruit and on replying yes, the Receptionist went off and came back after a minute with a selection of bananas and apples. Never in my years of staying in hotels and the numerous early morning starts has this ever happened to me before. So without a shadow of doubt if you are thinking about staying at the Holiday Inn Express, Swansea do not hesitate, book it and be assured you will be incredibly well looked after. November 9, 2014
Rated 5.0 out of 5.0 by Staff were wonderful Lovely room, staff were wonderful, unfortunately there was a very loud whistling noise during the night. sounds like it was from an air vent or something. November 7, 2014
Rated 4.0 out of 5.0 by Convenient hotel for break in long drive We stay regularly at this hotel to break a journey to Ireland via the Fishguard ferry. It is very close to the motorway (but we don't notice the traffic noise), reliably clean and comfortable with friendly helpful staff The food on offer in the evening and at breakfast is nothing special but adequate and good value. I wouldn't bother to leave the hotel to visit the nearby chain restaurant. November 7, 2014
Rated 5.0 out of 5.0 by Excellent customer service I stay most weeks at the Holiday Inn Express, Neath, and find it good value for money. The staff are excellent. Nothing is too much trouble and they are friendly and efficient. Being able to have a quick breakfast at 6:30am is perfect when wanting an early start in the office. November 5, 2014
Rated 5.0 out of 5.0 by Helpful friendly staff Excellent stay. The staff were very helpful and friendly and the room clean. Good value for money. The only downside was the double bed, as we are used to a kingsize and felt a bit cramped. November 5, 2014
Rated 3.0 out of 5.0 by Adequate hotel Absolutely typical Holiday Inn Express. Clean, functional but lacking character. The breakfast doesn't have bacon available which is always disappointing and probably better to go next door to the pub for the £4.99 breakfast. Room was ok, clean and comfortable but the bar service was poor early evening. Staff friendly though and made for a pleasant stay. November 5, 2014
Rated 4.0 out of 5.0 by Comfortable, Quiet Room Nice comfortable room. Very quiet and very dark. Very clean and well maintained. Would recommend if needing a very short stay or overnight accommodation. Breakfast was OK but could do with a little more variety in the hot choices. November 4, 2014
Rated 3.0 out of 5.0 by Overnight stop Convenient hotel for our purpose. Good value but quite a noisy hotel October 29, 2014
Rated 5.0 out of 5.0 by Mrs Percival Great value for the money. Good breakfast. Will be back next year. October 25, 2014
Rated 5.0 out of 5.0 Comfortable Room, Excellent Service This was a very comfortable and well run hotel at a reasonable price. In a good location next to a Harvester so there was no need to search for a meal. The efficient check-in, meant that we were in our room within minutes of our arrival, despite a tour coach arriving at the same time, which was most welcome having travelled down from Yorkshire. I would recommend this hotel to anybody for both weekend and longer stays. October 22, 2014
Rated 4.0 out of 5.0 by Good service Good all round standards as expected from Holiday Inn October 22, 2014
Rated 5.0 out of 5.0 by The best hotel for the price around Our stay at the Holiday Inn was surprisingly good. It was our first experience with Holiday Inn and it will be our hotel of choice wherever in the world we travel. October 19, 2014
Rated 5.0 out of 5.0 by very clean, helpful staff the disabled room we stayed in was large enough for wheelchair. bathroom was very easy to use with the added chair in shower. the lift was not far to walk to and our bedroom was easily accessible to the lift so we could walk there without using wheelchair. Overall our stay was very comfortable. we didn't use the evening menu as the Harvester was very close by and accessible by wheelchair. October 16, 2014
Rated 5.0 out of 5.0 by beware of viruses Overall the hotel was very good value. The reception area and main seating area was spotless. The staff were very helpful and pleasant. Our room was quiet and comfortable. The lighting was excellent. Ouronly problem related to the free wifi. I picked up 15 viruses and a load of malware which cost me £49.99 to have cleaned off my laptop October 15, 2014
Rated 5.0 out of 5.0 by Great hospitality! Had a great relaxing stay; this has been our 2nd stay whenever we visit England & South Wales October 15, 2014
Rated 5.0 out of 5.0 by Easy location Good value, quality service, convenient location. Excellent choices for breakfast October 14, 2014
Rated 5.0 out of 5.0 by A Relaxing Autumn Break in Swansea Following our last stay at Holiday Inn Swansea East we decided to use it again as our weekend home while visiting relatives in the area. It is conveniently close to their home, and easily found after long motorway drives from Cambridge in East Anglia. Once again we found everything to our satisfaction. Check-in was a mere couple of minutes, just to check and countersign our reservation details. Reception staff were welcoming and friendly, offering any help that we might require. The double room was clean and well-equipped, with a very comfortable double bed, choice of hard/soft pillows, which made for a very relaxing night's sleep after a long, stressful day. The bathroom and toilet were immaculate, and towels fresh and clean. All necessary toiletries and equipment were available and the shower was very efficient and easy to use. One important improvement for me was that now Wi-Fi is now easily obtainable in the room, which enabled me to keep in touch with family via emaila and Facebook. I really appreciated this. The dining area and bar were nicely designed and laid out, with the usual breakfast buffet well-stocked except for bacon, which unfortunately seems not to be on the menu. Throughout our stay all the staff were most efficient and helpful, even to the extent of printing out a Google map for a scenic route home via the Brecon Beacons, which was particularly useful. Check-out procedure was a doddle, since we had pre-paid while booking and availed ourselves of the excellent discount by thus doing. I must say this is a great attraction to using the advance booking system. The senior citizens' discount is also much appreciated. All in all a most enjoyeble and relaxing weekend stay, which I hope we shall repeat on future visits to family in the Swansea area. Thank you Holiday Inn Express, Swansea East. Cantabriensis October 14, 2014
Rated 5.0 out of 5.0 by Relaxing Spring Break My wife and I were visiting Swansea to see relatives who had a new baby. We found the location of Holiday Inn Swansea East very convenient to find after a very long drive from Cambridge. Our previous stay had been a few years earlier for the couple's wedding. This is what had prompted us to choose this particular hotel again for our June stay. We enjoyed a most relaxing weekend, with a very comfortable and clean double room. The bathroom and toilet were spotless with all the necessary toiletries available. My only disappointment at the time was that Wi-fi was not then available in the room. I had to take my laptop to the restaurant/bar area to obtain a Wi-Fi connection. (This has since been rectified, thankfully). The staff were without exception friendly and efficient from the time of our check-in to the morning of departure. They showed us every kindness, and even helped us to obtain information about tourist spots to visit during our stay. We enjoyed the choice at our two breakfast buffets, the only item not available was bacon, which is still the case. Food was hot and nicely presented. All in all a most satisfactory stay, which has prompted us to make this hotel our regular home for any further visits to Swansea. October 14, 2014
Rated 3.0 out of 5.0 by An OK stay I was disappointed not to receive any recognition of my platinum status - let alone the usual offer of a welcome drink or a points voucher! That aside, the room was clean and of a decent size. complimentary wi-fi was acceptable, if a little slow at times. Bed was very comfortable! Breakfast was good (included with the room), mostly a continental affair, but perfectly adequate. An ok stay, but would think twice about staying at this hotel in future due to the lack of benefits to platinum members. October 10, 2014
Rated 4.0 out of 5.0 by Good value very good value for money, and would recommend for a short stay. September 30, 2014
Rated 5.0 out of 5.0 by Comfortable Swansea East was a convenient place to break our journey on the way to the port at Fishguard. The staff were really helpful and always smiling. The Welsh accents added charm to our stay. We had a very comfortable night here and would certainly stay again. September 29, 2014
Rated 5.0 out of 5.0 by Relaxing night, everything there you need Stayed overnight after dropping son off at Uni. Easy check in, really comfortable rooms as always. Forgot the toothpaste and one of the only few places you get it as a compliment. Asked for more milk too. Clean, comfortable and relaxing. Added bonus was a Harvester next door ! Again the variety of hot breakfast ( scrambled eggs, beans and sausages ) is a strange mix. But saying that it was hot and tasty. Lots of cereal, fruit, yogurt etc too though. I will never complain about Holiday Express September 23, 2014
Rated 2.0 out of 5.0 by Major disappointment The whole experience was spoilt by the seemingly endless stream of smokers congregating by the bench just outside the main entrance, below the bedrooms. They were chatting joking laughing swearing and coughing until after 2.30 am, yes 2.30 AM, on Saturday morning. The first cigarette of the morning was at 7.30 am. Could I suggest you provide a smoking shelter preferably as far away as possible.. . September 22, 2014
Rated 5.0 out of 5.0 by Great Service, great quality and value My friend and I were very pleasantly surprised at the service, quality, value and amenities the hotel offered. It was meant to be a one night stop-over during a cycling holiday and we both wanted to stay another night and enjoy the free breakfast and free WiFi :-) Highly recommend it! September 15, 2014
Rated 5.0 out of 5.0 by welcoming servive The hotel is an ideal location when down in south wales and used regularly when down on business. The staff are very welcoming and the hotel cant be faulted. A little short staffed on the last visit, but generally wasnt a problem. Should be credited and recognised for your customer service from IHG. September 15, 2014
Rated 4.0 out of 5.0 by Overall excellent service Really friendly, happy staff Clean room and facilities Good choice at the bar with respect to food and drink September 12, 2014
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