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Rated 4.5 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Helpful and flexible It's always a challenge finding suitable accommodation for 5 so it was great to be able to book 2 interconnecting rooms - sounds simple, but you'd be surprised how many other places don't manage to get it right. We needed to leave by 8am on a Saturday morning so although breakfast was advertised as 7.30am onwards, it was all ready by 7am and a number of other guests were already eating. Great to find friendly staff with a positive attitude rather than the 'no we don't / can't do that'. And our 2 rooms with breakfast were cheaper than many places charge for 1 room. July 2, 2014
Rated 5.0 out of 5.0 by Great service The staff were excellent, very helpful, manners when speaking to myself and other customer were very good I remarked this fact to my work colleague. No bacon on the breakfast menu. I would stay at this hotel again. June 29, 2014
Rated 5.0 out of 5.0 by Service impecable Excellent service and accomodation. We were greeted at the front desk by Staff members with genuine smiles on their faces and when told if there was anything they can do for us just to ask, we felt this was a genuine gesture. We rate our stay as a 10 out of 10 right across the board. This was our first time staying at a Holiday Inn express but we can assure you it won't be our last time. It was a genuine pleasure. June 26, 2014
Rated 4.0 out of 5.0 by Value for money hotel I stayed here with my wife and child for a weekend and I must say the staff were fantastic especially Rhys who was very friendly and helped me when it came to places to visit in Gower. The breakfast staff were friendly and made some good recommendations and were friendly with my son. I would definitely come back and stay here. June 26, 2014
Rated 4.0 out of 5.0 by Swansea East We have stade here many times and use this hotel as a preference to stay, there are plent of nice places to visit arround Swansea. We often use it for a stop over for no the waty to Pembrokshire. We have alwas found the hotel welcoming and frendly. June 24, 2014
Rated 4.0 out of 5.0 by great staff friendly sevice Great stay breakfast needs little attention has they don't do bacon but other than that great stay. June 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Spent three nights at Neath and cannot fault the hotel, very clean, comfortable, and above all quiet, despite there appearing to be many guests. Will definitely use the hotel again when I'm down here. June 19, 2014
Rated 5.0 out of 5.0 by Excellent stay in Swansea Spent one night at Swansea East. Hotel was very clean and tidy. Staff were friendly and accomodating at all times. Highly reccomended. Will book again later in the year. June 17, 2014
Rated 4.0 out of 5.0 by Lovely hotel Great location,just off motorway, Bedrooms very tastefully done. Breakfast excellent. All in,good value. June 11, 2014
Rated 5.0 out of 5.0 by Great service This is one of the best Holiday Inn Express locations we've stayed at. It is spotlessly clean, in good condition and, unlike other Holiday Inns in Wales, their no smoking policy is strictly applied. The hotel is close to the motorway and easy to reach although if you're looking for an in-town location this is few miles out. This means it's quiet and relatively secluded. Finally, there's a Harvester restaurant adjacent to the hotel. Fine dining this isn't but prices are modest, portions are generous and service is fast. June 11, 2014
Rated 4.0 out of 5.0 by Our view Great location & good room. Helpful & friendly staff, just a pity they double booked our room June 4, 2014
Rated 4.0 out of 5.0 by The hotel at great location. This is our first time at this hotel and definitely we will use it again. Staff was very helpful by telling us about the area, places might interest us to visit. Also in general service was good. June 4, 2014
Rated 2.0 out of 5.0 by Customer Care We were left waiting at reception while a chap on reception made every effort to avoid eye contact leaving the check in process to one person. Eventually he did take us. We stay here a few times a year. I was not acknowledged as a Priority Club member. We were not give any information on the free Wi-Fi. We actually had to call from our room for the information. The hotel was full so I guess it was check them in and check them out. My husband said he would prefer to stay at another hotel even if it cost £20 more. Staff should understand that it is important to make your customers feel welcome. We did not enjoy our stay this time. June 4, 2014
Rated 5.0 out of 5.0 by Very relaxing stay, comfortable and great service We had a wonderful 2 night stay at this Holiday Inn Express. We have stayed here before and once again it has proved to be a winner. The breakfast was brilliant, constantly being renewed inspire of the hotel being very busy. The staff were so attentive nothing was too much trouble. All round excellent stay. June 3, 2014
Rated 5.0 out of 5.0 by good value comfortable break Nothing went wrong. We enjoyed our and have already recoomended Holiday Inns to our friendsand colleagues May 31, 2014
Rated 5.0 out of 5.0 by good 2 night stay Good stay as last time. Maybe housekeeping should be aware of how many people are booked into the room so that 2 glasses can be left. Two chairs would also be nice. Bed not as big as other similar value hotels, maybe should be 5ft. Excellent breakfast if a little busy, maybe should be on until 11 in school holidays to accommodate all families and children! May 31, 2014
Rated 5.0 out of 5.0 by beautiful clean comfy hotel just a lovely clean hotel with brillant staff who makes you feel really welcome and the staff are very helpfull rooms are so comfy and clean just a brillant hotel will be staying there again May 31, 2014
Rated 5.0 out of 5.0 by Brian and Janice Had a wonderful time staff extremely friendly and helpful. Breakfast very good and plentiful area kept clean and tidy. Room could not fault. Hope to return sometime. Thank you very much Holiday Inn Express Swansea. May 31, 2014
Rated 5.0 out of 5.0 by Great Service Very good nights sleep and great service throughout the weekend. May 30, 2014
Rated 5.0 out of 5.0 by Great Service This was the 5th time i have stayed here and i would not look anywhere else, the rooms are spacious, clean and tidy, the food is great at breakfast with a good choice for everyone. The staff cannot be any friendlier and helpful Overall an excellent experience May 29, 2014
Rated 5.0 out of 5.0 by Will return Stayed one night, comfortable room ,quiet and relaxing despite being near a busy road junction. Staff courteous and welcoming. Very convenient location May 21, 2014
Rated 5.0 out of 5.0 by Excellent service Stayed 3 nights from 12 May, nice to see the hotel receiving a fresh coat of paint, even the painters were polite. Really helpful and pleasant staff, good breakfast (didn't try hot food) but orange juice is weak and almost tasteless. Breakfast staff very courteous, let you know a few minutes before closing and ask if you have enjoyed rooms clean and tidy. Good position just off main A road, easy journey into Swansea, 10/15 mins by car. A good base to visit the area, highly recommend. Recognised as an IHG rewards member. May 19, 2014
Rated 5.0 out of 5.0 by Good size room and great service Really enjoyed our stay. Family room was a good size, didn't all feel squashed in as so often happens. Staff were lovely and great with our 3 year old. Accommodated his lactose intolerance without batting an eyelid, thank you! May 16, 2014
Rated 4.0 out of 5.0 by Excellent hotel in swansea My wife and I came to this area for a short break from suffolk .we had a lovely time . The staff at the hotel were very friendly the room was very comfortable and you had a good breakfast choice. It's an ideal hotel from which you can explore the swansea - gower area.we will certainly use holiday inn express again. May 12, 2014
Rated 5.0 out of 5.0 by excellent value for money This is the forth time we have stayed here and as usual the service and room were excellent. Nice clean room with breakfast more than acceptable.The staff are very helpful nothing is too much trouble.Having a Harvester pub next door is a big bonus.WELL DONE to holiday inn express east swansea May 9, 2014
Rated 5.0 out of 5.0 by Warm greeting from Nicola We got what we expected reliability and comfort with good service. Always good to be recognised! What was impressive was the cooperative way the staff interacted to maintain a smooth service for breakfast, even more impressive was to be served with a freshly baked croissant after the counter supply had run out! Continuing consistency of service as evidenced over the course of 3 months of multiple stays. Very well done!! April 29, 2014
Rated 5.0 out of 5.0 by Location, Location, Location ! GOOD points :- IHG Club Membership recognition Great location just off Junction 43 on M4 Staff very friendly and helpful (reception, housekeeping and restaurant), Clean rooms/bathroom/clean hotel Comfortable beds - Good nights sleep only allowed ! Great complimentary breakfast options Free convenient parking Close to Mumbles and Gower district - lovely bays BAD Points :- Errrmmm - NONE ! Will be staying there again. Would recommend using this hotel. Well done to all the staff for a pleasurable stay. April 29, 2014
Rated 5.0 out of 5.0 by Conveniently located, great service and decent rooms I loved my stay in HI-Ex Neath. It's right off the M4, offers nice executive quality rooms with big working tables, comfortable bed, free wifi and parking. All that for a reasonable rate and most importantly a group of friendly and professional staff. Highly Recommended to people looking to stay close to swansea and M4.. April 27, 2014
Rated 5.0 out of 5.0 by Excellent all round Very good value, lovely staff and very clean rooms. April 16, 2014
Rated 5.0 out of 5.0 by Comfortable, very clean, friendly staff and good value The standard of cleanliness was very high throughout. The staff were very helpful and friendly, the room was very comfortable and the breakfast good value. I would recommend short stays at this budget, but high standards hotel. April 8, 2014
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