Rated 4.6 out of 5 by 170
Rated 5.0 out of 5.0 by sally17 enjoyed my stay
the staff were very polite and helpful, the bed was spot on and, the room was clean. Perhaps if you had the choice of some bacon with your breakfast it would improve it , but i understand it would be quite expepensive across all of your hotel group
July 16, 2014
Rated 3.0 out of 5.0 by Hugh Janus good room, poor food
as i said in the title, the room was good, the food was poor.
July 14, 2014
Rated 5.0 out of 5.0 by Tisane108 Excellent rooms and service
The hotel was well located and the rooms had everything that I needed for a short break. The staff were really helpful and pleasant to deal with. I will stay there again when in the area
July 13, 2014
Rated 5.0 out of 5.0 by xadina friendly and helpful staff
Great value for money. The only think which could have been better was the bed mattress - was too soft.
July 12, 2014
Rated 5.0 out of 5.0 by Jue2202` Bar
Lovely hotel overall would definately stay again only thing is Lounge is where you have your breakfast and not really a comfort area to relax in there was only the odd armchair
July 11, 2014
Rated 5.0 out of 5.0 by darcey mobility
cant fauld the staff very pleasant the only problem is for people with mobility toilets to low no hand rail in toilets hand rail not suitable in shower and step in to shower
July 9, 2014
Rated 4.0 out of 5.0 by Harry999 Room and interaction good - slow at breakfast
Receptionist polite and attentive (young man)
Room was good - sofa bed made up
No issues with cleanliness
Challenge at breakfast with the wait for food refill / table clearance
Appeared like not enough staff to cope with demand
July 7, 2014
Rated 5.0 out of 5.0 by Mr Tea Helpful and flexible
It's always a challenge finding suitable accommodation for 5 so it was great to be able to book 2 interconnecting rooms - sounds simple, but you'd be surprised how many other places don't manage to get it right. We needed to leave by 8am on a Saturday morning so although breakfast was advertised as 7.30am onwards, it was all ready by 7am and a number of other guests were already eating. Great to find friendly staff with a positive attitude rather than the 'no we don't / can't do that'. And our 2 rooms with breakfast were cheaper than many places charge for 1 room.
July 2, 2014
Rated 5.0 out of 5.0 by Mobow Great service
The staff were excellent, very helpful, manners when speaking to myself and other customer were very good I remarked this fact to my work colleague. No bacon on the breakfast menu.
I would stay at this hotel again.
June 29, 2014
Rated 5.0 out of 5.0 by Bhengkel Service impecable
Excellent service and accomodation. We were greeted at the front desk by Staff members with genuine smiles on their faces and when told if there was anything they can do for us just to ask, we felt this was a genuine gesture. We rate our stay as a 10 out of 10 right across the board. This was our first time staying at a Holiday Inn express but we can assure you it won't be our last time. It was a genuine pleasure.
June 26, 2014
Rated 4.0 out of 5.0 by Ali786786 Value for money hotel
I stayed here with my wife and child for a weekend and I must say the staff were fantastic especially Rhys who was very friendly and helped me when it came to places to visit in Gower.
The breakfast staff were friendly and made some good recommendations and were friendly with my son.
I would definitely come back and stay here.
June 26, 2014
Rated 4.0 out of 5.0 by darren01453 Swansea East
We have stade here many times and use this hotel as a preference to stay, there are plent of nice places to visit arround Swansea. We often use it for a stop over for no the waty to Pembrokshire. We have alwas found the hotel welcoming and frendly.
June 24, 2014
Rated 4.0 out of 5.0 by ludlow2013 great staff friendly sevice
Great stay breakfast needs little attention has they don't do bacon but other than that great stay.
June 21, 2014
Rated 5.0 out of 5.0 by Chapter8 Excellent Hotel
Spent three nights at Neath and cannot fault the hotel, very clean, comfortable, and above all quiet, despite there appearing to be many guests. Will definitely use the hotel again when I'm down here.
June 19, 2014
Rated 5.0 out of 5.0 by Alan777 Excellent stay in Swansea
Spent one night at Swansea East.
Hotel was very clean and tidy. Staff were friendly and accomodating at all times.
Will book again later in the year.
June 17, 2014
Rated 4.0 out of 5.0 by Buddy1948 Lovely hotel
Great location,just off motorway,
Bedrooms very tastefully done.
All in,good value.
June 11, 2014
Rated 5.0 out of 5.0 by flip43 Great service
This is one of the best Holiday Inn Express locations we've stayed at. It is spotlessly clean, in good condition and, unlike other Holiday Inns in Wales, their no smoking policy is strictly applied.
The hotel is close to the motorway and easy to reach although if you're looking for an in-town location this is few miles out. This means it's quiet and relatively secluded.
Finally, there's a Harvester restaurant adjacent to the hotel. Fine dining this isn't but prices are modest, portions are generous and service is fast.
June 11, 2014
Rated 4.0 out of 5.0 by Colin66 Our view
Great location & good room. Helpful & friendly staff, just a pity they double booked our room
June 4, 2014
Rated 4.0 out of 5.0 by FSS1 The hotel at great location.
This is our first time at this hotel and definitely we will use it again. Staff was very helpful by telling us about the area, places might interest us to visit. Also in general service was good.
June 4, 2014
Rated 2.0 out of 5.0 by Emerald121 Customer Care
We were left waiting at reception while a chap on reception made every effort to avoid eye contact leaving the check in process to one person. Eventually he did take us. We stay here a few times a year. I was not acknowledged as a Priority Club member. We were not give any information on the free Wi-Fi. We actually had to call from our room for the information. The hotel was full so I guess it was check them in and check them out. My husband said he would prefer to stay at another hotel even if it cost £20 more. Staff should understand that it is important to make your customers feel welcome. We did not enjoy our stay this time.
June 4, 2014
Rated 5.0 out of 5.0 by Anthonymsn5 Very relaxing stay, comfortable and great service
We had a wonderful 2 night stay at this Holiday Inn Express. We have stayed here before and once again it has proved to be a winner. The breakfast was brilliant, constantly being renewed inspire of the hotel being very busy. The staff were so attentive nothing was too much trouble. All round excellent stay.
June 3, 2014
Rated 5.0 out of 5.0 by Merlin1 good value comfortable break
Nothing went wrong. We enjoyed our and have already recoomended Holiday Inns to our friendsand colleagues
May 31, 2014
Rated 5.0 out of 5.0 by Fi2205 good 2 night stay
Good stay as last time. Maybe housekeeping should be aware of how many people are booked into the room so that 2 glasses can be left. Two chairs would also be nice.
Bed not as big as other similar value hotels, maybe should be 5ft.
Excellent breakfast if a little busy, maybe should be on until 11 in school holidays to accommodate all families and children!
May 31, 2014
Rated 5.0 out of 5.0 by shawzy beautiful clean comfy hotel
just a lovely clean hotel with brillant staff who makes you feel really welcome and the staff are very helpfull rooms are so comfy and clean just a brillant hotel will be staying there again
May 31, 2014
Rated 5.0 out of 5.0 by we two Brian and Janice
Had a wonderful time staff extremely friendly and helpful.
Breakfast very good and plentiful area kept clean and tidy.
Room could not fault.
Hope to return sometime.
Thank you very much Holiday Inn Express Swansea.
May 31, 2014
Rated 5.0 out of 5.0 by Mrs Boop Great Service
Very good nights sleep and great service throughout the weekend.
May 30, 2014
Rated 5.0 out of 5.0 by BrianG12 Great Service
This was the 5th time i have stayed here and i would not look anywhere else, the rooms are spacious, clean and tidy, the food is great at breakfast with a good choice for everyone. The staff cannot be any friendlier and helpful
Overall an excellent experience
May 29, 2014
Rated 5.0 out of 5.0 by Mrs J Will return
Stayed one night, comfortable room ,quiet and relaxing despite being near a busy road junction.
Staff courteous and welcoming.
Very convenient location
May 21, 2014
Rated 5.0 out of 5.0 by tchotspur Excellent service
Stayed 3 nights from 12 May, nice to see the hotel receiving a fresh coat of paint, even the painters were polite. Really helpful and pleasant staff, good breakfast (didn't try hot food) but orange juice is weak and almost tasteless. Breakfast staff very courteous, let you know a few minutes before closing and ask if you have enjoyed rooms clean and tidy. Good position just off main A road, easy journey into Swansea, 10/15 mins by car. A good base to visit the area, highly recommend. Recognised as an IHG rewards member.
May 19, 2014
Rated 5.0 out of 5.0 by Kazab Good size room and great service
Really enjoyed our stay. Family room was a good size, didn't all feel squashed in as so often happens. Staff were lovely and great with our 3 year old. Accommodated his lactose intolerance without batting an eyelid, thank you!
May 16, 2014