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Rated 4.5 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by A Relaxing Autumn Break in Swansea Following our last stay at Holiday Inn Swansea East we decided to use it again as our weekend home while visiting relatives in the area. It is conveniently close to their home, and easily found after long motorway drives from Cambridge in East Anglia. Once again we found everything to our satisfaction. Check-in was a mere couple of minutes, just to check and countersign our reservation details. Reception staff were welcoming and friendly, offering any help that we might require. The double room was clean and well-equipped, with a very comfortable double bed, choice of hard/soft pillows, which made for a very relaxing night's sleep after a long, stressful day. The bathroom and toilet were immaculate, and towels fresh and clean. All necessary toiletries and equipment were available and the shower was very efficient and easy to use. One important improvement for me was that now Wi-Fi is now easily obtainable in the room, which enabled me to keep in touch with family via emaila and Facebook. I really appreciated this. The dining area and bar were nicely designed and laid out, with the usual breakfast buffet well-stocked except for bacon, which unfortunately seems not to be on the menu. Throughout our stay all the staff were most efficient and helpful, even to the extent of printing out a Google map for a scenic route home via the Brecon Beacons, which was particularly useful. Check-out procedure was a doddle, since we had pre-paid while booking and availed ourselves of the excellent discount by thus doing. I must say this is a great attraction to using the advance booking system. The senior citizens' discount is also much appreciated. All in all a most enjoyeble and relaxing weekend stay, which I hope we shall repeat on future visits to family in the Swansea area. Thank you Holiday Inn Express, Swansea East. Cantabriensis October 14, 2014
Rated 5.0 out of 5.0 by Relaxing Spring Break My wife and I were visiting Swansea to see relatives who had a new baby. We found the location of Holiday Inn Swansea East very convenient to find after a very long drive from Cambridge. Our previous stay had been a few years earlier for the couple's wedding. This is what had prompted us to choose this particular hotel again for our June stay. We enjoyed a most relaxing weekend, with a very comfortable and clean double room. The bathroom and toilet were spotless with all the necessary toiletries available. My only disappointment at the time was that Wi-fi was not then available in the room. I had to take my laptop to the restaurant/bar area to obtain a Wi-Fi connection. (This has since been rectified, thankfully). The staff were without exception friendly and efficient from the time of our check-in to the morning of departure. They showed us every kindness, and even helped us to obtain information about tourist spots to visit during our stay. We enjoyed the choice at our two breakfast buffets, the only item not available was bacon, which is still the case. Food was hot and nicely presented. All in all a most satisfactory stay, which has prompted us to make this hotel our regular home for any further visits to Swansea. October 14, 2014
Rated 3.0 out of 5.0 by An OK stay I was disappointed not to receive any recognition of my platinum status - let alone the usual offer of a welcome drink or a points voucher! That aside, the room was clean and of a decent size. complimentary wi-fi was acceptable, if a little slow at times. Bed was very comfortable! Breakfast was good (included with the room), mostly a continental affair, but perfectly adequate. An ok stay, but would think twice about staying at this hotel in future due to the lack of benefits to platinum members. October 10, 2014
Rated 4.0 out of 5.0 by Good value very good value for money, and would recommend for a short stay. September 30, 2014
Rated 5.0 out of 5.0 by Comfortable Swansea East was a convenient place to break our journey on the way to the port at Fishguard. The staff were really helpful and always smiling. The Welsh accents added charm to our stay. We had a very comfortable night here and would certainly stay again. September 29, 2014
Rated 5.0 out of 5.0 by Relaxing night, everything there you need Stayed overnight after dropping son off at Uni. Easy check in, really comfortable rooms as always. Forgot the toothpaste and one of the only few places you get it as a compliment. Asked for more milk too. Clean, comfortable and relaxing. Added bonus was a Harvester next door ! Again the variety of hot breakfast ( scrambled eggs, beans and sausages ) is a strange mix. But saying that it was hot and tasty. Lots of cereal, fruit, yogurt etc too though. I will never complain about Holiday Express September 23, 2014
Rated 2.0 out of 5.0 by Major disappointment The whole experience was spoilt by the seemingly endless stream of smokers congregating by the bench just outside the main entrance, below the bedrooms. They were chatting joking laughing swearing and coughing until after 2.30 am, yes 2.30 AM, on Saturday morning. The first cigarette of the morning was at 7.30 am. Could I suggest you provide a smoking shelter preferably as far away as possible.. . September 22, 2014
Rated 5.0 out of 5.0 by Great Service, great quality and value My friend and I were very pleasantly surprised at the service, quality, value and amenities the hotel offered. It was meant to be a one night stop-over during a cycling holiday and we both wanted to stay another night and enjoy the free breakfast and free WiFi :-) Highly recommend it! September 15, 2014
Rated 5.0 out of 5.0 by welcoming servive The hotel is an ideal location when down in south wales and used regularly when down on business. The staff are very welcoming and the hotel cant be faulted. A little short staffed on the last visit, but generally wasnt a problem. Should be credited and recognised for your customer service from IHG. September 15, 2014
Rated 4.0 out of 5.0 by Overall excellent service Really friendly, happy staff Clean room and facilities Good choice at the bar with respect to food and drink September 12, 2014
Rated 5.0 out of 5.0 by Excellent comfortable stay Enjoyed our stay and would recommend to anyone who wanted a comfortable hotel. September 10, 2014
Rated 4.0 out of 5.0 by Fantastic Staff This is a simple, clean hotel with excellent service. Comfortable rooms, reasonable breakfast and good location for M4 routes to South and West Wales September 8, 2014
Rated 3.0 out of 5.0 by OK Except Bathroom Ceanliness Stayed here previously no issues, but this time I found that the toilet area in the bathroom had not been cleaned since the previous person was there as there was Urine around the toilet stool. Unfortunately I did not notice this until after my shower in the morning so it was too late to be addressed by the staff. I did report it and they said they would get someone to sort it out, but made no offer of any compensation of Reward nights used. It will not stop me using the hotel again as I have stayed there many times before and have been quite happy and everything else was fine with the hotel. I hope that this was a "one off" incident. September 4, 2014
Rated 3.0 out of 5.0 by Overall a nice stay I booked on line and made a room request, if it was not possible to meet the request I should have been informed. Requested that the window was fixed every day but to no avail. Overall nice hotel getting tired in places and would have liked to see some toiletries in bathroom. September 3, 2014
Rated 5.0 out of 5.0 by Another lovely stay My son is at uni in Swansea and I regularly travel down to visit and always have an enjoyable stay here. My son loves the breakfasts(prob the only time he eats it whilst at uni!!!) The staff are consistently warm friendly and very welcoming. Thank you September 2, 2014
Rated 5.0 out of 5.0 by Excellent standards at a budget price Could not fault the Holiday Inn Express Swansea. The room was excellent and the breakfast was excellent - what more could you want? I have an almost permanent gripe about hotel breakfasts. They invariably offer only horrible oversweet cereals and their coffee is lousy. This hotel bucks the trend :-) Nice, plain, unsweeted muesli is available along with fresh fruit, with toasts, croissants and hot dishes. The coffee, from a machine, was hot, decent and drinkable (and that's a coffee addict speaking). The room I had (a twin to share with my daughter) was comfortable, clean and the remote control for the tv worked - a first for this year's hotel stays! The wifi was good and fast too. The shower was particularly good; roomy and with a good non-slip shower tray, a bar control and a good shower head. Very cleverly, the door to the shower room could also be used as a door to the loo section, so that 2 people can use the room with privacy. And there were lots of lovely white fluffy towels and an essential safety item - a large fluffy bathmat, September 2, 2014
Rated 4.0 out of 5.0 by Great stay in Wales The staff are all very friendly and professional. It was a pleasure to stay here. August 29, 2014
Rated 5.0 out of 5.0 by Holiday stay We stayed at this hotel in August 2014 We had a great stay, the staff are particularly friendly and only too willing to help. The hotel is also kept very clean and in good repair The hotel is in a great location for visiting Swansea and the Gower. We would highly recommend this hotel August 28, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Neath near Swansea Having not used HIE before was not sure what to expect. Was pleasantly surprised to find excellent and very comfortable room facilities. Rooms are small compared with some other budget hotel chains but everything needed is there cleverly built into the smaller space, very comfortable beds which gave us a good nights rest. Surprised to find that items forgotten, e.g. toothpaste/brush, provided free if required. Good variety of continental breakfast items, hot breakfast selection limited but adequate given it is in with the cost of the room. One criticism - cost of drinks at the bar high and I would imagine only business people eat there in the evening given the exorbitant cost of the bar menu, I expect the Harvester next door does really well! Plus though - complimentary hot drinks machine was available when we returned to the hotel in the evening! August 25, 2014
Rated 5.0 out of 5.0 by A wonderful,relaxing break. Your "front of house" staff were excellent at arrival and departure. Cannot fault the service offered. Clean and well maintained. August 24, 2014
Rated 5.0 out of 5.0 by very clean and tidy excellent location as are all holiday inns and expresses one thing i have a dispute with is IHG rewards they dont put my points on to my account ? with work i spend nearly 9 months in hotels all over the world and IHG is the only thing that lets down the holiday inns August 24, 2014
Rated 5.0 out of 5.0 by Ideal location I have stayed at this hotel on numerous occasions and never been disappointed. Always friendly staff and clean comfortable rooms. Breakfast is self service, plenty of choice and good quality. My husband did miss the bacon though! Overall I would always chose to stay again. August 23, 2014
Rated 4.0 out of 5.0 by Stay at Hotel Would use this Hotel again. Easy, clean and pleasant. August 21, 2014
Rated 5.0 out of 5.0 by Swansea East Great place to stay - definitely good value for money August 20, 2014
Rated 4.0 out of 5.0 by All facilities work well Warm greeting as usual. Rather noisy late evening from car park. August 19, 2014
Rated 5.0 out of 5.0 by My Favourite Hotel with the kids I am a frequent traveler travelling all over the world but this has to be my favourite family hotel. Staff are great and the kids love it there. August 19, 2014
Rated 5.0 out of 5.0 by Great as always I enjoy my stays in this hotel. Clean rooms. Staff are always courteous and helpful. August 18, 2014
Rated 4.0 out of 5.0 by family easy to find from motorway stayed three nights whilst grandson was referring in European touch rugby championships at Swansea university. good base knowledgeable local staff. the hotel is clean up to the expected standard August 13, 2014
Rated 5.0 out of 5.0 by As good as always! I have stayed at this hotel numerous times. The quality of the hotel, the good service from the staff and value for money has always been consistent. I have never had any issues while here and the level of comfort and friendliness of staff has always made this a pleasant place to be. This hotel is set in a beautiful part of the country. I will definitely be returning soon! August 13, 2014
Rated 4.0 out of 5.0 by Holiday Inn one of a kind Having recently stayed at another Holiday Inn (Leeds Garforth) I realise that all are the same. Functional best describes. August 13, 2014
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