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Rated 4.6 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Met our needs perfectly This is the third time in three months we have stayed here choosing it because of the excellent service and facilities. We have additionally stayed at another Holiday Express belonging to the same group at Derby and found consistency and reliability in the services supplied there too. We shall choose in future to look at the "sister" hotels in the UK because of these qualities. Well done! April 2, 2014
Rated 5.0 out of 5.0 by Clean and Modern I got this room for a very favourable rate by booking early. have stayed in various Inns, lodges etc. This one is very modern with some clever design in the rooms. Staff were very friendly and courteous and regularly checked to ensure our comfort. The dining area was comfy with a good selection for breakfast, notably included in the price of the room. One reason why I like expresses. Large car park and better than average Harvester next door. All in all very good stay well done to the Staff. March 26, 2014
Rated 5.0 out of 5.0 by Friendly staff From the time of entering the building the staff were extremely helpful and friendly. I will definitely stay here again! March 23, 2014
Rated 4.0 out of 5.0 by What you expect from Express Staff are always smiling and courteous the rooms are clean and there is a bar with simple food. Harvester is across the car park if you need more. Everything I expect from an Express will keep using it when on business in Swansea March 23, 2014
Rated 5.0 out of 5.0 by Good stay Stayed two nights with lots of family members. Very good comfortable stay in a good location for our needs. Staff could not have been more helpful to us when sorting out rooms for family arriving later than some of us. Nothing was too much trouble. Rooms very clean. Breakfast met all our needs especially the younger members of our party. March 5, 2014
Rated 5.0 out of 5.0 by Whole experience Cannot fault this place in any way shape or form all the staff were brilliant and couldn't do enough made you welcome recommend to everyone plan to go back again well done February 27, 2014
Rated 5.0 out of 5.0 by Always a great stay & sleep over I have stayed here many times over the past years & i cannot fault this Hotel & staff all staff members are very helpful & very friendly the hotel is always clean & tidy the breakfast is perfect to set you up for the day i have never had a problem with the hotel or staff can only recommend this Hotel unreservedly will return soon regs Mike February 26, 2014
Rated 5.0 out of 5.0 by Great Stay Fantastic staff, warm friendly welcome from Rod, handy location, highly recommended. service as good as many 4/5 star hotels which I stay in frequently , well run, noticed how all the staff worked as a team and mucked in to make breakfast service efficient. February 25, 2014
Rated 5.0 out of 5.0 by Fab Fab Fab Staff fantastic!!! 5 mins to town in car. Sports centre next door. Close to M4 motorway. Lovely and comfortable. Free breakfast is continental but also some hot food such as toast, eggs, sausage and beans. Plenty of coffee, tea, soft drinks.More than enough to eat. Very clean. Slept well. Harvester pub and restaurant onsite. This is our second time here and would definitely choose this hotel again! February 19, 2014
Rated 5.0 out of 5.0 by friendly staff and great value for money. i arrived early morning after a long drive, the check in process was quick so i was soon able to get to bed. The breakfast was very good offering a varied choice that would appeal to all tastes. The room was of a good size, very clean and had everything i needed during my stay. All in all a very good hotel, that i would highly recommend to anyone. February 12, 2014
Rated 1.0 out of 5.0 by Average to poor customer service. Food very slow. Meeting room not ready, tea/coffee machine issues. One bedroom reserved when 2 were detailed on the booking leading to delays for bedroom keys when customers had been in the hotel all day! Arguments over price agreed with customer at the reception desk. Customer told, 'we would not have agreed to these prices' when the assistant Manager had agreed the booking to be the same as last time. Same problem at reception when paying the last bill in December. Attitude from Manager unacceptable blaming customer for her own staff failings and making customer wait while she went back to previous booking in December. Then, actually charged less than in December? Whole incident took 20 minutes to sort, highly embarrassing. Late for business prep before meetings due to the above. Done this twice, won't be doing it again. February 9, 2014
Rated 4.0 out of 5.0 by Excellent service, comfortable room. I have stayed at this hotel 4-5 times a year (4 nights per say) for the past 6 years and have always found it to be extremely comfortable and the staff have been excellent - nothing is too much trouble. February 9, 2014
Rated 5.0 out of 5.0 by Super friendly staff Just enjoyed our second stay at this clean comfortable and friendly hotel! My son is at uni in Swansea so when I visit him we stay together in a twin room and both really enjoy our stay, Thank you! Harvester next door is lovely too! February 3, 2014
Rated 5.0 out of 5.0 by Great time Always friendly Rooms clean A great time as normal January 15, 2014
Rated 5.0 out of 5.0 by My favourite HI Express Friendly warm welcome on arrival. Clean and quiet in a great location. Best HI Express I've stayed in the Uk. January 12, 2014
Rated 5.0 out of 5.0 by Bowler This hotel is absolutely brilliant - starting with reception which is outstanding with the duty manager being able to help in all aspects. The rooms are so clean and comfortable but the lighting does need to be improved. We decided to have a snack and this was good. And of course being able to have breakfast was a wonderful bonus. January 10, 2014
Rated 5.0 out of 5.0 by Best bed ever Holiday Inn Express. does what it says on the tin!!!!! Can not fault January 7, 2014
Rated 5.0 out of 5.0 by Faultless Excellent staff, service and value. Comfortable room and really relaxed. Loads of parking space. Breakfast buffet was always replenished quickly , in fact better than other hotels I have stayed at within the chain, and the general atmosphere of the hotel is most pleasant. Great for children. Ideal for visiting the Liberty stadium in Swansea, which is about 10 mins drive away. Finally there is an excellent Harvester restaurant next door with equally professional and pleasant staff and super for the kids. We stayed over New year and had a great party in the bar with other guests. All in all a memorable stay. January 6, 2014
Rated 5.0 out of 5.0 by Well located and comfortable Stay here necessitated by its location and proximity and access to Swansea hospitals. All amenities fulfilled our needs.Rooms though relatively small were compact but well designed. Most importantly the beds and duvets were very comfortable. Breakfast afforded a wide range of options in a spacious dining area. Staff at all levels were most helpful and courteous . Having stayed in a wide range of Holiday Inns worldwide our stay reaffirmed our faith in the brand. Well done! Would definitely stay again. January 6, 2014
Rated 4.0 out of 5.0 by Enjoyable stay Excellent service and would stay here again. The room was clean and presentable and the bed was comfortable. January 3, 2014
Rated 4.0 out of 5.0 by Good room good value of money I went with my family for holidays from London. At the end of the day it was good holidays. I used to stay 4 star and 5 star and I must say this was not a bad decision to stay there. Internet was bit slow but at the end it was free and secondly the breakfast area was good and staff was very helpful. January 2, 2014
Rated 5.0 out of 5.0 by Goodnight What a a very good surprise Bed comfy ,room clean ,plenty hot water ,very good staff, breakfast good,We shall def be staying there again January 2, 2014
Rated 5.0 out of 5.0 by Very good as usual. Stayed Boxing Day and night after. Staff all happy and helpful despite having to work over the festive period. My husband would like 'better quality toilet roll' as it doesn't 'do the job!!' January 1, 2014
Rated 5.0 out of 5.0 by A great hote and great value We stayed for 3 nights whilst attending a wedding in the area. As expected the hotel was comfortable, clean and welcoming. The accessible room we had was wonderful and complimentary morning newspapers and breakfast very welcome. December 31, 2013
Rated 5.0 out of 5.0 by Great Xmas stay From checking in to checking out our stay was superb. Receptionists were first class's, rooms were immaculate and breakfast excellent. Would definately stay again December 29, 2013
Rated 4.0 out of 5.0 by good stopover we stayed overnight when we picked up our son who is studying at nearby university. we were well pleased with room, bed very comfortable. very good to have a harvester pub next door. would recommend it for parents in our situation picking up or visiting students. December 23, 2013
Rated 4.0 out of 5.0 by Good for the price I have stayed here before and the standards have been maintained. The staff were particularly professional and friendly and no complaints in general December 20, 2013
Rated 5.0 out of 5.0 by Our stay at your Hotel This was our 4th stay at your Hotel and my Wife and my self like staying there ,it is near our friends and the staff is very friendly and helpful and we will hopefully next year stay there again. Thank you very much December 17, 2013
Rated 5.0 out of 5.0 by Excellent value for money Another wonderful stay, very welcoming staff, good "FREE" breakfast, my second stay and would definitely stay again. December 17, 2013
Rated 3.0 out of 5.0 by Room smelt of smoke I was put in room 135, when i walked in the room smelt of smoke. To start with i thought someone that smoked may have been in there previously. As the week went on it smelt more like it used to be a smoking room and the smell was imprinted in the fabrics etc. After being in there for a while i couldnt notice it, but when returning did notice it. When i got home all my clothes that were kept in the suitcase smelt of smoke. Not that impressed with that.. December 9, 2013
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