Rated 4.5 out of 5 by 119
Rated 5.0 out of 5.0 by Dazza47 Great Stay!
Had a great time with the family and partner last week, Staff were friendly and attentive and always smiling. Nothing was too much trouble. Housekeeping staff were very good - rooms refreshed everyday. Felt very much at home here. We didn't want to leave the place - had a great time.
Would have liked some bacon at breakfast though! And some proper coffee!
August 17, 2013
Rated 5.0 out of 5.0 by Cazzie Friendly welcome comfortable room
From the time we arrived until we left the experience was very pleasant. Staff very courteous and the room was clean and comfortable. Hotel was in a good location just off the M4 although if coming back late at night it was hard to find a parking space but at least it had car parking available without having to pay.
August 17, 2013
Rated 5.0 out of 5.0 by Booto Superb Swansea
Great service on the desk, greeted by friendly, helpful and knowledgable staff.
Room was a delight, clean, comfortable and well appointed.
Great stay, recommended and yes we would have no hesitation in returning.
August 16, 2013
Rated 4.0 out of 5.0 by London77 Excellent place 2 Stay
Comfortable and relaxing rooms!!! The Staff members were excellent and very welcoming, especially the night staff when I arrived on 6th.
There is good parking and the location of the hotel is easy to access. The place is very clean and quite...
The online reservation was very easy and straightforward.
The lift service is overdue I think!!!
I strongly recommend holiday in at Swansea east to all including you!!!!!
August 12, 2013
Rated 4.0 out of 5.0 by pixie1952 Excellent staff and good service
We stay for four nights five times a year and are always
impressed with the excellent staff service.
Room good and would recommend this property for value for money.
August 10, 2013
Rated 4.0 out of 5.0 by Rachel82 Summer 13
Our overall stay was good. The staff couldn't do more for us and were very friendly! The only thing I can think of is it would have been nice to be ale to use the virgin active swimming pool at a reduced price rather than about £40 for a family to swim! (Sofa bed wasn't very comfy)
August 4, 2013
Rated 5.0 out of 5.0 by stewchar34 iron and ironing board straight away
Fabulous stay comfortable bed good quality room delicious breakfast perhaps should of asked for a fan as the room was very warm only due to warm weather
August 4, 2013
Rated 5.0 out of 5.0 by Rita52 Great location, great room and great service.
The Holiday Inn can easily be seen from the M4 and is only minutes from Swansea and Neath. The staff are very welcoming and the room has everything you need plus a little bit more. The only drawback was the Holiday Inn sharing the car park with a large pub/restaurant.
July 31, 2013
Rated 5.0 out of 5.0 by Perfick2 Great value
Everything about our stay was just perfect, from the checking in, the room, breakfasts and staff.
We stayed over some of the hottest nights this year and were happy to find a fan in our room but were also asked if we preferred a sheet to the duvet and this was done.
Further supplies of decaff coffee were requested and supplied-no problem and having forgotten my razor a shaving set was provided-no extra charges.
We had evening meals at the attached Harvester resturant and were again, happy with the service, amount and quality of the food we ordered.
Would stay there again and would thoroughly recomend it..
July 31, 2013
Rated 5.0 out of 5.0 by Fourvees When in Swansea Stay Here
The Staff were the Best you could wish to meet, very helpful especially with respect to accommodating our requirements for twin 2 year old Girls.
Nice rooms and the food and beer were welcome after our long Journey.
Don't bother going elsewhere you will not find Better.
July 26, 2013
Rated 5.0 out of 5.0 by nicci55 wonderful staff, excellent value,spotless.
we booked 2 rooms for 4 of us to stay overnight, booked ahead and took advantage of super good discount. I asked for early check in..no problem. We were welcomed and given adjacent rooms without asking, which was lovely. The rooms were spotless and spacious, the beds very comfortable. We were on a tight schedule and were glad to find a light lunch menu in the bar, food was good. The hotel was deliciously cool on the hottest day of the year, and really quiet, a very restful, pleasant stay. Breakfast was fine, no wait for a table and all items well stocked, hot food a bit limited, but cooked well. Would definately stay here again, and would recommend it to anyone staying in swansea, or wanting to stop along the M4.
July 26, 2013
Rated 5.0 out of 5.0 by Rollyberkin Comfortable Hotel, good location
Ideal location for our weekend visit to Swansea. Just far enough outside Swansea to be quiet, but not too far to access the Town Centre Restaurants. Perfect.
July 23, 2013
Rated 5.0 out of 5.0 by Kaymar53 Great service, location and accomodation
For a 'motorway hotel' this was great. In this price range the standard and facilities were excellent. The staff were excellent and very professional. I left a neck pillow and flannel behind and they had both been put aside so I could collect on my way back. I travel this way for the same purpose fairly often and will use again.
July 19, 2013
Rated 1.0 out of 5.0 by IHGRegular Couldn't wait to check out
Checked in about 6pm on the 9th July. Not a particularly warm welcome from Reception, infact it felt like It was inconvenient that I was checking in. I was then advised that I was a platinum member to which I confirmed I was. Not quite sure what the point of that conversation was, as nothing followed. In most hotels I stay in there is some kind of reward for that, eg free wifi etc.
I got to my room, and the temperature was pretty unbearable due to the warm weather. The room wasnt air conditioned, so I went back downstairs to ask if there was a fan available. I was told by the receptionist that she would go and check and if there was she would bring it to my room. The receptionist never got back to me. I don't expect rooms to be air conditioned, but a fan would have made my stay more comfortable
There was no coffee in the room and everything smelled like it had been wiped down with a musty cloth.
July 15, 2013
Rated 5.0 out of 5.0 by ZeldaB Quiet and free wi-fi
Reasonable room rate, pleasant and professional staff and a quiet location
July 11, 2013
Rated 5.0 out of 5.0 by KEW22 Lovely clean modern room, pleasant staff
This is the first time we have stayed at Holiday Inn and I will definitely come again. The room was spacious, bright and clean and the bathroom was lovely and modern. Wi-Fi was free in the room. There was a choice of pillows and the bed was comfortable. There is a Harvester next door where we had a lovely meal at a reasonable price. The staff were very friendly explaining times for breakfast, where the rooms were etc. There was plenty of choice at breakfast time. The only slight niggle is that at breakfast time it was was quite busy and there were not enough tables and the ones that were free had not been cleaned. Cutlery and some food items had not been replenished quickly enough and there seemed to be hardly any staff on hand to keep up with demand. However this was only a minor problem and it would not stop me coming again. I would definitely recommend this hotel as I had a very pleasant stay at a reasonable price. Many thanks!.
July 5, 2013
Rated 5.0 out of 5.0 by Bell7 Thank You to your friendly and helpful staff
The staff booked us in quickly. They are friendly and helpful.
I asked the staff about local restaurants and the staff said they also had takeaway/delivery menu's available, and we were welcome to eat in the restaurant there. This was a great help as one half of our group wanted Indian and the other Chinese!! ..So we got what we wanted. The staff even came and cleared our plates afterwards with a smile.
We got caught out with my elderly father being unable to walk, so the staff were quick to lend us a wheel chair
We have stayed here a few times, and will be happy to return again.
July 5, 2013
Rated 3.0 out of 5.0 by kembrokernyw Holiday Inn Express Swansea
Have stayed here on numerous occasions, both with work and leisure, visiting family further west. On this occasion I was using loyalty points. Standard Holiday Inn Express although not as good as some. Good location for travel being next to the M4. Staff pleasant. Room was quite stuffy and the small table fan provided did not really meet requirements. Having stayed in numerous Holiday Inn Expresses over the years breakfast here has always been at the lower end of the scale, as far as replenishment is concerned However, the hotel was adequate for a one night stay.
July 5, 2013
Rated 4.0 out of 5.0 by Orb1968 Lovely comfy bed and choice of pillow!
The reception staff were friendly and it was an easy check-in. Lovely, fresh, clean room with a choice of pillows! The layout of the bathroom was a good design due to the door for the toilet and bathroom facilitating the use of both.
June 21, 2013
Rated 3.0 out of 5.0 by MFM1 Convenient location
The location was convenient for my business meetings and to the expected standard of comfort for a HIE. The free WiFi for priority club members is a very helpful addition from last time I stayed. I do wish they would change the fruit jiuce as it is very poor. I was unhappy that the problem I raised after my first night with the plug jamming in the bathroom sink was not resolved. I reported at reception to a lady and a gentleman and presumed it had been sorted. No. It would have been nice to be told it could not be resolved and to be offered another room. I raised this again when I checked out.
June 11, 2013
Rated 4.0 out of 5.0 by feurs gcc42110
Comfortable room, comfortable bed, clean room and bath room. Breakfast on the lite side, no much choice but considering the price, good value as the location make for easy access to Swansea.Have stayed there before, will stay again and would recommend this hotel.
could do with a small refrigerator and more importantly a safe in the room.
June 10, 2013
Rated 4.0 out of 5.0 by allblack71 Cannot fault it
Arrived late and left early next day, left with good impression however. Standard items at breakfast, as expected. Nice comfortable bed!!! Good location, easily visible from M4, no noise from motorway.
May 23, 2013
Rated 4.0 out of 5.0 by Sue119 HANDY FOR SWANSEA
Always stay here as it's so easy to get to, close to Swansea and good value. Manager is very friendly and helpful but other staff sometimes seem rushed off their feet.
Room has been cold lately but otherwise good standard rooms.
Priority Club members get 10% off first drink at bar.
May 23, 2013
Rated 4.0 out of 5.0 by Trajan Hotel review
Stayed at this hotel a few times -excellent location for access to M4 or for short hop into Swansea. I had a ground floor room, the window faces striaght outside the car parking area and is level with passers by which I was not to keen on. Hotel was quiet - only con is wi-fi access which at £4.50 per hour is too much. You have to sit in the restaurant / bar area to access it for free which is not conducive to work with people talking in the background and the TV on. Food is okay but expensive for what it is.
May 20, 2013
Rated 5.0 out of 5.0 by Mouse200 Friendly service everything convenient and well thought out
The staff made us feel very welcome and there was nothing we could fault..breakfast very good.harvester next door good as well..
Bathroom was excellent.we have stayed at hotels with much higher star ratings with inferior bathroom facilities.only complaint it rained most of the weekend.cant blame the hotel for that.
May 18, 2013
Rated 5.0 out of 5.0 by bob1900 Great service
Exceeded expectations and one of the better Holiday Express's
May 9, 2013
Rated 5.0 out of 5.0 by SusanM Great location - great welcome
Another Holiday Inn Express which delivers a great experience and great service at a very reasonable price!
May 2, 2013
Rated 4.0 out of 5.0 by Terry1960 Business Stay
Nice hotel, comfortable and has easy access to the motorway network.
However the staff were very inflexible when I asked if it would be possible to have WI FI in my room, they insisted on charging me for this necessity.
I do not expect to be charged for wi fi. Internet access is vital in this age. Please try to catch up without capitalisising.
April 26, 2013
Rated 4.0 out of 5.0 by Dom67 hotel stay
An overall good experience. You get what is advertised and the facilities are value for money. Inlcuding a breakfast in the price is definitely an attractive idea. I paid in advance and the room rate was more than reasonable - patircularly in copmarison to a well known competitor chain of hotels.
April 20, 2013
Rated 5.0 out of 5.0 by Polomint Great few days
One of the first Holiday Inns, I have been welcomed to as a Priority Club Member.
The only negative I would say is please ask the housekeeping team not to turn off the heating and open the windows if someone has left the heating on and the windows shut when they have gone out for the day.
April 16, 2013