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Rated 4.5 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Brian and Janice Had a wonderful time staff extremely friendly and helpful. Breakfast very good and plentiful area kept clean and tidy. Room could not fault. Hope to return sometime. Thank you very much Holiday Inn Express Swansea. May 31, 2014
Rated 5.0 out of 5.0 by Great Service Very good nights sleep and great service throughout the weekend. May 30, 2014
Rated 5.0 out of 5.0 by Great Service This was the 5th time i have stayed here and i would not look anywhere else, the rooms are spacious, clean and tidy, the food is great at breakfast with a good choice for everyone. The staff cannot be any friendlier and helpful Overall an excellent experience May 29, 2014
Rated 5.0 out of 5.0 by Will return Stayed one night, comfortable room ,quiet and relaxing despite being near a busy road junction. Staff courteous and welcoming. Very convenient location May 21, 2014
Rated 5.0 out of 5.0 by Excellent service Stayed 3 nights from 12 May, nice to see the hotel receiving a fresh coat of paint, even the painters were polite. Really helpful and pleasant staff, good breakfast (didn't try hot food) but orange juice is weak and almost tasteless. Breakfast staff very courteous, let you know a few minutes before closing and ask if you have enjoyed rooms clean and tidy. Good position just off main A road, easy journey into Swansea, 10/15 mins by car. A good base to visit the area, highly recommend. Recognised as an IHG rewards member. May 19, 2014
Rated 5.0 out of 5.0 by Good size room and great service Really enjoyed our stay. Family room was a good size, didn't all feel squashed in as so often happens. Staff were lovely and great with our 3 year old. Accommodated his lactose intolerance without batting an eyelid, thank you! May 16, 2014
Rated 4.0 out of 5.0 by Excellent hotel in swansea My wife and I came to this area for a short break from suffolk .we had a lovely time . The staff at the hotel were very friendly the room was very comfortable and you had a good breakfast choice. It's an ideal hotel from which you can explore the swansea - gower area.we will certainly use holiday inn express again. May 12, 2014
Rated 5.0 out of 5.0 by excellent value for money This is the forth time we have stayed here and as usual the service and room were excellent. Nice clean room with breakfast more than acceptable.The staff are very helpful nothing is too much trouble.Having a Harvester pub next door is a big bonus.WELL DONE to holiday inn express east swansea May 9, 2014
Rated 5.0 out of 5.0 by Warm greeting from Nicola We got what we expected reliability and comfort with good service. Always good to be recognised! What was impressive was the cooperative way the staff interacted to maintain a smooth service for breakfast, even more impressive was to be served with a freshly baked croissant after the counter supply had run out! Continuing consistency of service as evidenced over the course of 3 months of multiple stays. Very well done!! April 29, 2014
Rated 5.0 out of 5.0 by Location, Location, Location ! GOOD points :- IHG Club Membership recognition Great location just off Junction 43 on M4 Staff very friendly and helpful (reception, housekeeping and restaurant), Clean rooms/bathroom/clean hotel Comfortable beds - Good nights sleep only allowed ! Great complimentary breakfast options Free convenient parking Close to Mumbles and Gower district - lovely bays BAD Points :- Errrmmm - NONE ! Will be staying there again. Would recommend using this hotel. Well done to all the staff for a pleasurable stay. April 29, 2014
Rated 5.0 out of 5.0 by Conveniently located, great service and decent rooms I loved my stay in HI-Ex Neath. It's right off the M4, offers nice executive quality rooms with big working tables, comfortable bed, free wifi and parking. All that for a reasonable rate and most importantly a group of friendly and professional staff. Highly Recommended to people looking to stay close to swansea and M4.. April 27, 2014
Rated 5.0 out of 5.0 by Excellent all round Very good value, lovely staff and very clean rooms. April 16, 2014
Rated 5.0 out of 5.0 by Comfortable, very clean, friendly staff and good value The standard of cleanliness was very high throughout. The staff were very helpful and friendly, the room was very comfortable and the breakfast good value. I would recommend short stays at this budget, but high standards hotel. April 8, 2014
Rated 5.0 out of 5.0 by Excellent staff, great service and great value The care, attention and quality of service given by each and every member of staff encountered was exemplary! They showed a very genuine interest in the quality provided and each of them was extremely pleasant and professional. The cost of the stay was competitive and the quality / standard of the room was first rate. Not only am I happy to recommend Swansea East but will certainly be returning! April 2, 2014
Rated 5.0 out of 5.0 by Met our needs perfectly This is the third time in three months we have stayed here choosing it because of the excellent service and facilities. We have additionally stayed at another Holiday Express belonging to the same group at Derby and found consistency and reliability in the services supplied there too. We shall choose in future to look at the "sister" hotels in the UK because of these qualities. Well done! April 2, 2014
Rated 5.0 out of 5.0 by Clean and Modern I got this room for a very favourable rate by booking early. have stayed in various Inns, lodges etc. This one is very modern with some clever design in the rooms. Staff were very friendly and courteous and regularly checked to ensure our comfort. The dining area was comfy with a good selection for breakfast, notably included in the price of the room. One reason why I like expresses. Large car park and better than average Harvester next door. All in all very good stay well done to the Staff. March 26, 2014
Rated 5.0 out of 5.0 by Friendly staff From the time of entering the building the staff were extremely helpful and friendly. I will definitely stay here again! March 23, 2014
Rated 4.0 out of 5.0 by What you expect from Express Staff are always smiling and courteous the rooms are clean and there is a bar with simple food. Harvester is across the car park if you need more. Everything I expect from an Express will keep using it when on business in Swansea March 23, 2014
Rated 5.0 out of 5.0 by Good stay Stayed two nights with lots of family members. Very good comfortable stay in a good location for our needs. Staff could not have been more helpful to us when sorting out rooms for family arriving later than some of us. Nothing was too much trouble. Rooms very clean. Breakfast met all our needs especially the younger members of our party. March 5, 2014
Rated 5.0 out of 5.0 by Whole experience Cannot fault this place in any way shape or form all the staff were brilliant and couldn't do enough made you welcome recommend to everyone plan to go back again well done February 27, 2014
Rated 5.0 out of 5.0 by Always a great stay & sleep over I have stayed here many times over the past years & i cannot fault this Hotel & staff all staff members are very helpful & very friendly the hotel is always clean & tidy the breakfast is perfect to set you up for the day i have never had a problem with the hotel or staff can only recommend this Hotel unreservedly will return soon regs Mike February 26, 2014
Rated 5.0 out of 5.0 by Great Stay Fantastic staff, warm friendly welcome from Rod, handy location, highly recommended. service as good as many 4/5 star hotels which I stay in frequently , well run, noticed how all the staff worked as a team and mucked in to make breakfast service efficient. February 25, 2014
Rated 5.0 out of 5.0 by Fab Fab Fab Staff fantastic!!! 5 mins to town in car. Sports centre next door. Close to M4 motorway. Lovely and comfortable. Free breakfast is continental but also some hot food such as toast, eggs, sausage and beans. Plenty of coffee, tea, soft drinks.More than enough to eat. Very clean. Slept well. Harvester pub and restaurant onsite. This is our second time here and would definitely choose this hotel again! February 19, 2014
Rated 5.0 out of 5.0 by friendly staff and great value for money. i arrived early morning after a long drive, the check in process was quick so i was soon able to get to bed. The breakfast was very good offering a varied choice that would appeal to all tastes. The room was of a good size, very clean and had everything i needed during my stay. All in all a very good hotel, that i would highly recommend to anyone. February 12, 2014
Rated 1.0 out of 5.0 by Average to poor customer service. Food very slow. Meeting room not ready, tea/coffee machine issues. One bedroom reserved when 2 were detailed on the booking leading to delays for bedroom keys when customers had been in the hotel all day! Arguments over price agreed with customer at the reception desk. Customer told, 'we would not have agreed to these prices' when the assistant Manager had agreed the booking to be the same as last time. Same problem at reception when paying the last bill in December. Attitude from Manager unacceptable blaming customer for her own staff failings and making customer wait while she went back to previous booking in December. Then, actually charged less than in December? Whole incident took 20 minutes to sort, highly embarrassing. Late for business prep before meetings due to the above. Done this twice, won't be doing it again. February 9, 2014
Rated 4.0 out of 5.0 by Excellent service, comfortable room. I have stayed at this hotel 4-5 times a year (4 nights per say) for the past 6 years and have always found it to be extremely comfortable and the staff have been excellent - nothing is too much trouble. February 9, 2014
Rated 5.0 out of 5.0 by Super friendly staff Just enjoyed our second stay at this clean comfortable and friendly hotel! My son is at uni in Swansea so when I visit him we stay together in a twin room and both really enjoy our stay, Thank you! Harvester next door is lovely too! February 3, 2014
Rated 5.0 out of 5.0 by Great time Always friendly Rooms clean A great time as normal January 15, 2014
Rated 5.0 out of 5.0 by My favourite HI Express Friendly warm welcome on arrival. Clean and quiet in a great location. Best HI Express I've stayed in the Uk. January 12, 2014
Rated 5.0 out of 5.0 by Bowler This hotel is absolutely brilliant - starting with reception which is outstanding with the duty manager being able to help in all aspects. The rooms are so clean and comfortable but the lighting does need to be improved. We decided to have a snack and this was good. And of course being able to have breakfast was a wonderful bonus. January 10, 2014
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