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Rated 4.6 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Fantastic value at clean friendly hotel Not stayed at a Holiday Inn Express before, so not sure what to expect, but this represented brilliant value for a good sized, clean room. Staff were friendly and helpful. Check in and out times very reasonable and breakfast good. Not in town centre but only a short drive away and easy enough to access. Would definitely recommend. October 2, 2013
Rated 5.0 out of 5.0 Neath holiday inn Accommodation was very clean and well presented and our stay was extremely good, breakfast was very nice and overall of exceptional value, we had two rooms and unfortunately the 1st floor was occupied by some very noisy families and didn't quite down until about 1a.m., this was brought to the attention of the staff the following morning and they were very apologetic but were unable to assist any further, we have stayed prior to this occasion and will definatly stay again as this situation hasnt occered before. October 2, 2013
Rated 5.0 out of 5.0 by Breakfast At Breakfast there was a great selection and room was comfortable. September 24, 2013
Rated 4.0 out of 5.0 by Clean comfortable and friendly We stayed for a family wedding and were very pleased with the overall experience. Clean comfortable rooms friendly and efficient staff and good breakfast selection - not made to feel rushed - very good experience September 23, 2013
Rated 5.0 out of 5.0 by Good location and friendly staff Visited Swansea - East several times and each time the same high standards are met. From the moment you check in the staff are friendly and always try to make your stay as comfortable as possible. Breakfast time can be extremely frantic but again the staff are well trained and are always attentive to guests needs. If the breakfast area is full, usually they will open one of the other rooms to accommodate, so no one is waiting long - a true meaning to the word 'Express' . Overall a pleasant place to stay! September 10, 2013
Rated 5.0 out of 5.0 by excellent value for money very good will rebook to this hotel when visiting wales September 7, 2013
Rated 5.0 out of 5.0 by Staff helpful and very friendly Great location Swansea 10-15 mins and just of the motorway. Pictures from website represent exact details of facilities and representation available. September 3, 2013
Rated 5.0 out of 5.0 by Good service Nice staffs and nice room. Good, enjoyed our stay. September 2, 2013
Rated 2.0 out of 5.0 by mixed bag I have stayed at this holiday inn a few times, but this visit wasn't what I bargained for. Staff and room were great, but when people started to bring in fish and chips, takeaway Chinese and Indian takeaway, I was gob smacked. After paying good money to eat there, I thinks it is not on. The staff should not allow this to happen. I will think again before staying there again. September 2, 2013
Rated 5.0 out of 5.0 by Modern, clean, friendly with comfortable bed For a basic hotel giving all traveller needs the hotel filled the bill completely. Clean modern room with everything you need, meals simple and staff friendly. Convenient for motorway - why go anywhere else? September 1, 2013
Rated 5.0 out of 5.0 by Excellent value This hotel and room were identical to a Holiday Inn Express that we had stayed in a few days earlier elsewhere in Europe, except that the shower had a curtain instead of a door and that sausage/eggs/beans were available for breakfast. The shower curtain is an improvement because it meant we were not disturbed by noise from neighbouring rooms. On the whole, it was a very comfortable room and good breakfast (though it needed more staff at breakfast time). Excellent value: the room was cheaper than rival hotels, even neglecting the free breakfast and free wifi, for which other hotels charge extra. August 29, 2013
Rated 4.0 out of 5.0 by Really good stopover hotel Everything was as expected for a HIE - beds were comfy, rooms were clean, reception was very helpful. A really good one night stay. August 26, 2013
Rated 5.0 out of 5.0 by Parking Variable parking, with disabled facilities. However I would like to see this monitored by evening staff to ensure those that are parking in disabled have a legitimate blue badge. Can I also suggest that you move the Smoking area from directly outside the main doors to a position further away to enable visitors to enter the hotel without having to walk through those who are smoking. Hospital have now moved their non smoking areas away from the entrance. August 26, 2013
Rated 4.0 out of 5.0 by Cannot fault our stay Room was comfy and spacious, bed was comfortable and all very clean, sofa bed was large and comfy. Free wifi was great, shower was excellent. Breakfast was fine, got busy at about 9am but to be expected, food was constantly replenished, great choice of food. Location was great for The Gower, only short drive and easy to get to. Would stay again. August 24, 2013
Rated 3.0 out of 5.0 by comfortable room very comfortable hotel, friendly staff, unfortunately I lost all my jewellery August 24, 2013
Rated 5.0 out of 5.0 by well managed, friendly and clean This is a well managed hotel with friendly and efficient staff. Comfortable beds and clean rooms. It is difficult to find a negative comment. We really like this hotel. August 22, 2013
Rated 5.0 out of 5.0 by Clean and Bright and Functional I stayed here for two nights whist attending a wedding. The Hotel is very clean, bright and the staff very welcoming, everything I have come to expect from Holiday Inn Express. As others have noted it is very well positioned by the M4 motorway yet with very little associated noise. I have to agree that the rooms could get warm but the fan seemed quite adequate to me. The room was well presented and very clean at all times. Although there is a Harvester opposite this can get very busy, the hotel does a very respectable limited menu in the 'great room' of the hotel itself, I found this to be just what I wanted. One point to bear in mind is that this is NOT a central Swansea hotel, in fact it is closer to Neath. It may not be to suitable for guests without transport as the evening bus service from/to Swansea is somewhat limited, but adequate in the daytime. The rate charged can vary but was very good at the time I stayed. I have been here before and would have no hesitation in returning. August 19, 2013
Rated 4.0 out of 5.0 by good room, mediocre breakfast relatively poor quality breakfast ingredients my only criticism, otherwise fine accommodation August 18, 2013
Rated 4.0 out of 5.0 by Very Friendly Staff All staff, from reception, restaurant to housekeeping, were very polite and friendly, making us feel very welcome. Room was clean, as was en-suite. Breakfast was alright with a mixture foods and drinks. But there was only a choice of baked beans, sausage and scrambled egg for hot food. We would stay again. August 17, 2013
Rated 5.0 out of 5.0 by Great Stay! Had a great time with the family and partner last week, Staff were friendly and attentive and always smiling. Nothing was too much trouble. Housekeeping staff were very good - rooms refreshed everyday. Felt very much at home here. We didn't want to leave the place - had a great time. Would have liked some bacon at breakfast though! And some proper coffee! August 17, 2013
Rated 5.0 out of 5.0 by Friendly welcome comfortable room From the time we arrived until we left the experience was very pleasant. Staff very courteous and the room was clean and comfortable. Hotel was in a good location just off the M4 although if coming back late at night it was hard to find a parking space but at least it had car parking available without having to pay. August 17, 2013
Rated 5.0 out of 5.0 by Superb Swansea Great service on the desk, greeted by friendly, helpful and knowledgable staff. Room was a delight, clean, comfortable and well appointed. Great stay, recommended and yes we would have no hesitation in returning. August 16, 2013
Rated 4.0 out of 5.0 by Excellent place 2 Stay Comfortable and relaxing rooms!!! The Staff members were excellent and very welcoming, especially the night staff when I arrived on 6th. There is good parking and the location of the hotel is easy to access. The place is very clean and quite... The online reservation was very easy and straightforward. The lift service is overdue I think!!! I strongly recommend holiday in at Swansea east to all including you!!!!! August 12, 2013
Rated 4.0 out of 5.0 by Excellent staff and good service We stay for four nights five times a year and are always impressed with the excellent staff service. Room good and would recommend this property for value for money. August 10, 2013
Rated 4.0 out of 5.0 by Summer 13 Our overall stay was good. The staff couldn't do more for us and were very friendly! The only thing I can think of is it would have been nice to be ale to use the virgin active swimming pool at a reduced price rather than about £40 for a family to swim! (Sofa bed wasn't very comfy) August 4, 2013
Rated 5.0 out of 5.0 by iron and ironing board straight away Fabulous stay comfortable bed good quality room delicious breakfast perhaps should of asked for a fan as the room was very warm only due to warm weather August 4, 2013
Rated 5.0 out of 5.0 by Great location, great room and great service. The Holiday Inn can easily be seen from the M4 and is only minutes from Swansea and Neath. The staff are very welcoming and the room has everything you need plus a little bit more. The only drawback was the Holiday Inn sharing the car park with a large pub/restaurant. July 31, 2013
Rated 5.0 out of 5.0 by Great value Everything about our stay was just perfect, from the checking in, the room, breakfasts and staff. We stayed over some of the hottest nights this year and were happy to find a fan in our room but were also asked if we preferred a sheet to the duvet and this was done. Further supplies of decaff coffee were requested and supplied-no problem and having forgotten my razor a shaving set was provided-no extra charges. We had evening meals at the attached Harvester resturant and were again, happy with the service, amount and quality of the food we ordered. Would stay there again and would thoroughly recomend it.. July 31, 2013
Rated 5.0 out of 5.0 by When in Swansea Stay Here The Staff were the Best you could wish to meet, very helpful especially with respect to accommodating our requirements for twin 2 year old Girls. Nice rooms and the food and beer were welcome after our long Journey. Don't bother going elsewhere you will not find Better. July 26, 2013
Rated 5.0 out of 5.0 by wonderful staff, excellent value,spotless. we booked 2 rooms for 4 of us to stay overnight, booked ahead and took advantage of super good discount. I asked for early check problem. We were welcomed and given adjacent rooms without asking, which was lovely. The rooms were spotless and spacious, the beds very comfortable. We were on a tight schedule and were glad to find a light lunch menu in the bar, food was good. The hotel was deliciously cool on the hottest day of the year, and really quiet, a very restful, pleasant stay. Breakfast was fine, no wait for a table and all items well stocked, hot food a bit limited, but cooked well. Would definately stay here again, and would recommend it to anyone staying in swansea, or wanting to stop along the M4. July 26, 2013
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