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Rated 4.5 out of 5 by 157 reviewers.
Rated 4.0 out of 5.0 by Really good stopover hotel Everything was as expected for a HIE - beds were comfy, rooms were clean, reception was very helpful. A really good one night stay. August 26, 2013
Rated 5.0 out of 5.0 by Parking Variable parking, with disabled facilities. However I would like to see this monitored by evening staff to ensure those that are parking in disabled have a legitimate blue badge. Can I also suggest that you move the Smoking area from directly outside the main doors to a position further away to enable visitors to enter the hotel without having to walk through those who are smoking. Hospital have now moved their non smoking areas away from the entrance. August 26, 2013
Rated 4.0 out of 5.0 by Cannot fault our stay Room was comfy and spacious, bed was comfortable and all very clean, sofa bed was large and comfy. Free wifi was great, shower was excellent. Breakfast was fine, got busy at about 9am but to be expected, food was constantly replenished, great choice of food. Location was great for The Gower, only short drive and easy to get to. Would stay again. August 24, 2013
Rated 3.0 out of 5.0 by comfortable room very comfortable hotel, friendly staff, unfortunately I lost all my jewellery August 24, 2013
Rated 5.0 out of 5.0 by well managed, friendly and clean This is a well managed hotel with friendly and efficient staff. Comfortable beds and clean rooms. It is difficult to find a negative comment. We really like this hotel. August 22, 2013
Rated 5.0 out of 5.0 by Clean and Bright and Functional I stayed here for two nights whist attending a wedding. The Hotel is very clean, bright and the staff very welcoming, everything I have come to expect from Holiday Inn Express. As others have noted it is very well positioned by the M4 motorway yet with very little associated noise. I have to agree that the rooms could get warm but the fan seemed quite adequate to me. The room was well presented and very clean at all times. Although there is a Harvester opposite this can get very busy, the hotel does a very respectable limited menu in the 'great room' of the hotel itself, I found this to be just what I wanted. One point to bear in mind is that this is NOT a central Swansea hotel, in fact it is closer to Neath. It may not be to suitable for guests without transport as the evening bus service from/to Swansea is somewhat limited, but adequate in the daytime. The rate charged can vary but was very good at the time I stayed. I have been here before and would have no hesitation in returning. August 19, 2013
Rated 4.0 out of 5.0 by good room, mediocre breakfast relatively poor quality breakfast ingredients my only criticism, otherwise fine accommodation August 18, 2013
Rated 4.0 out of 5.0 by Very Friendly Staff All staff, from reception, restaurant to housekeeping, were very polite and friendly, making us feel very welcome. Room was clean, as was en-suite. Breakfast was alright with a mixture foods and drinks. But there was only a choice of baked beans, sausage and scrambled egg for hot food. We would stay again. August 17, 2013
Rated 5.0 out of 5.0 by Great Stay! Had a great time with the family and partner last week, Staff were friendly and attentive and always smiling. Nothing was too much trouble. Housekeeping staff were very good - rooms refreshed everyday. Felt very much at home here. We didn't want to leave the place - had a great time. Would have liked some bacon at breakfast though! And some proper coffee! August 17, 2013
Rated 5.0 out of 5.0 by Friendly welcome comfortable room From the time we arrived until we left the experience was very pleasant. Staff very courteous and the room was clean and comfortable. Hotel was in a good location just off the M4 although if coming back late at night it was hard to find a parking space but at least it had car parking available without having to pay. August 17, 2013
Rated 5.0 out of 5.0 by Superb Swansea Great service on the desk, greeted by friendly, helpful and knowledgable staff. Room was a delight, clean, comfortable and well appointed. Great stay, recommended and yes we would have no hesitation in returning. August 16, 2013
Rated 4.0 out of 5.0 by Excellent place 2 Stay Comfortable and relaxing rooms!!! The Staff members were excellent and very welcoming, especially the night staff when I arrived on 6th. There is good parking and the location of the hotel is easy to access. The place is very clean and quite... The online reservation was very easy and straightforward. The lift service is overdue I think!!! I strongly recommend holiday in at Swansea east to all including you!!!!! August 12, 2013
Rated 4.0 out of 5.0 by Excellent staff and good service We stay for four nights five times a year and are always impressed with the excellent staff service. Room good and would recommend this property for value for money. August 10, 2013
Rated 4.0 out of 5.0 by Summer 13 Our overall stay was good. The staff couldn't do more for us and were very friendly! The only thing I can think of is it would have been nice to be ale to use the virgin active swimming pool at a reduced price rather than about £40 for a family to swim! (Sofa bed wasn't very comfy) August 4, 2013
Rated 5.0 out of 5.0 by iron and ironing board straight away Fabulous stay comfortable bed good quality room delicious breakfast perhaps should of asked for a fan as the room was very warm only due to warm weather August 4, 2013
Rated 5.0 out of 5.0 by Great location, great room and great service. The Holiday Inn can easily be seen from the M4 and is only minutes from Swansea and Neath. The staff are very welcoming and the room has everything you need plus a little bit more. The only drawback was the Holiday Inn sharing the car park with a large pub/restaurant. July 31, 2013
Rated 5.0 out of 5.0 by Great value Everything about our stay was just perfect, from the checking in, the room, breakfasts and staff. We stayed over some of the hottest nights this year and were happy to find a fan in our room but were also asked if we preferred a sheet to the duvet and this was done. Further supplies of decaff coffee were requested and supplied-no problem and having forgotten my razor a shaving set was provided-no extra charges. We had evening meals at the attached Harvester resturant and were again, happy with the service, amount and quality of the food we ordered. Would stay there again and would thoroughly recomend it.. July 31, 2013
Rated 5.0 out of 5.0 by When in Swansea Stay Here The Staff were the Best you could wish to meet, very helpful especially with respect to accommodating our requirements for twin 2 year old Girls. Nice rooms and the food and beer were welcome after our long Journey. Don't bother going elsewhere you will not find Better. July 26, 2013
Rated 5.0 out of 5.0 by wonderful staff, excellent value,spotless. we booked 2 rooms for 4 of us to stay overnight, booked ahead and took advantage of super good discount. I asked for early check problem. We were welcomed and given adjacent rooms without asking, which was lovely. The rooms were spotless and spacious, the beds very comfortable. We were on a tight schedule and were glad to find a light lunch menu in the bar, food was good. The hotel was deliciously cool on the hottest day of the year, and really quiet, a very restful, pleasant stay. Breakfast was fine, no wait for a table and all items well stocked, hot food a bit limited, but cooked well. Would definately stay here again, and would recommend it to anyone staying in swansea, or wanting to stop along the M4. July 26, 2013
Rated 5.0 out of 5.0 by Comfortable Hotel, good location Ideal location for our weekend visit to Swansea. Just far enough outside Swansea to be quiet, but not too far to access the Town Centre Restaurants. Perfect. July 23, 2013
Rated 5.0 out of 5.0 by Great service, location and accomodation For a 'motorway hotel' this was great. In this price range the standard and facilities were excellent. The staff were excellent and very professional. I left a neck pillow and flannel behind and they had both been put aside so I could collect on my way back. I travel this way for the same purpose fairly often and will use again. July 19, 2013
Rated 1.0 out of 5.0 by Couldn't wait to check out Checked in about 6pm on the 9th July. Not a particularly warm welcome from Reception, infact it felt like It was inconvenient that I was checking in. I was then advised that I was a platinum member to which I confirmed I was. Not quite sure what the point of that conversation was, as nothing followed. In most hotels I stay in there is some kind of reward for that, eg free wifi etc. I got to my room, and the temperature was pretty unbearable due to the warm weather. The room wasnt air conditioned, so I went back downstairs to ask if there was a fan available. I was told by the receptionist that she would go and check and if there was she would bring it to my room. The receptionist never got back to me. I don't expect rooms to be air conditioned, but a fan would have made my stay more comfortable There was no coffee in the room and everything smelled like it had been wiped down with a musty cloth. Very poor July 15, 2013
Rated 5.0 out of 5.0 by Quiet and free wi-fi Reasonable room rate, pleasant and professional staff and a quiet location July 11, 2013
Rated 5.0 out of 5.0 by Lovely clean modern room, pleasant staff This is the first time we have stayed at Holiday Inn and I will definitely come again. The room was spacious, bright and clean and the bathroom was lovely and modern. Wi-Fi was free in the room. There was a choice of pillows and the bed was comfortable. There is a Harvester next door where we had a lovely meal at a reasonable price. The staff were very friendly explaining times for breakfast, where the rooms were etc. There was plenty of choice at breakfast time. The only slight niggle is that at breakfast time it was was quite busy and there were not enough tables and the ones that were free had not been cleaned. Cutlery and some food items had not been replenished quickly enough and there seemed to be hardly any staff on hand to keep up with demand. However this was only a minor problem and it would not stop me coming again. I would definitely recommend this hotel as I had a very pleasant stay at a reasonable price. Many thanks!. July 5, 2013
Rated 5.0 out of 5.0 by Thank You to your friendly and helpful staff The staff booked us in quickly. They are friendly and helpful. I asked the staff about local restaurants and the staff said they also had takeaway/delivery menu's available, and we were welcome to eat in the restaurant there. This was a great help as one half of our group wanted Indian and the other Chinese!! ..So we got what we wanted. The staff even came and cleared our plates afterwards with a smile. We got caught out with my elderly father being unable to walk, so the staff were quick to lend us a wheel chair We have stayed here a few times, and will be happy to return again. July 5, 2013
Rated 3.0 out of 5.0 by Holiday Inn Express Swansea Have stayed here on numerous occasions, both with work and leisure, visiting family further west. On this occasion I was using loyalty points. Standard Holiday Inn Express although not as good as some. Good location for travel being next to the M4. Staff pleasant. Room was quite stuffy and the small table fan provided did not really meet requirements. Having stayed in numerous Holiday Inn Expresses over the years breakfast here has always been at the lower end of the scale, as far as replenishment is concerned However, the hotel was adequate for a one night stay. July 5, 2013
Rated 4.0 out of 5.0 by Lovely comfy bed and choice of pillow! The reception staff were friendly and it was an easy check-in. Lovely, fresh, clean room with a choice of pillows! The layout of the bathroom was a good design due to the door for the toilet and bathroom facilitating the use of both. June 21, 2013
Rated 3.0 out of 5.0 by Convenient location The location was convenient for my business meetings and to the expected standard of comfort for a HIE. The free WiFi for priority club members is a very helpful addition from last time I stayed. I do wish they would change the fruit jiuce as it is very poor. I was unhappy that the problem I raised after my first night with the plug jamming in the bathroom sink was not resolved. I reported at reception to a lady and a gentleman and presumed it had been sorted. No. It would have been nice to be told it could not be resolved and to be offered another room. I raised this again when I checked out. June 11, 2013
Rated 4.0 out of 5.0 by gcc42110 Comfortable room, comfortable bed, clean room and bath room. Breakfast on the lite side, no much choice but considering the price, good value as the location make for easy access to Swansea.Have stayed there before, will stay again and would recommend this hotel. could do with a small refrigerator and more importantly a safe in the room. June 10, 2013
Rated 4.0 out of 5.0 by Cannot fault it Arrived late and left early next day, left with good impression however. Standard items at breakfast, as expected. Nice comfortable bed!!! Good location, easily visible from M4, no noise from motorway. May 23, 2013
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