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Rated 4.5 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Home away from home I frequently stay at this hotel as my grandchildren live in NJ and I live out of state. This hotel has the best value compared to other brands in the area. My husband and I use the fitness center and the pool. The breakfast choices are wonderful and beats going out to an overpriced diner/chain. Susanna at the front desk provides excellent customer service and check in/out is a breeze. This hotel truly makes me feel comfortable when I am away from home. January 28, 2015
Rated 5.0 out of 5.0 by wonderful experience My wife and I were greeted by MS Jeri O’donnell, the front desk supervisor. She made us feel at home and was extremely pleasant. No matter what we needed for our two day stay, MS O’donnell made sure that we were taken care of. It is this type of person that makes people want to return to your hotel. The room was very clean. The entrance and the grounds were very clean as well. With all the snow and ice, that took a lot of work. As a platinum member, I would have to say that this was the best weekend get a way that we have experienced in a long time. Thanks for a wonderful experience. January 15, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express, Neptune NJ Good quality at affordable cost. We were here for a quick stay over the holidays, and this fit the bill perfectly. No complaints. December 31, 2014
Rated 2.0 out of 5.0 by One night stay I unfortunately did not have a great stay at this hotel. I have stayed at over 6 IHG Holiday Inn Express hotels in NJ, PA, CT and the staff at this hotel were not helpful and we're rude. The staff were never at the desk, I waited many times for a staff member to ask for assistance and never had a staff member at the desk but behind a wall where they would not have seen me waiting. I also requested an extended stay and was told the max I could stay as an IHG awards member was 1:30pm. I had an interview at that day that ended exactly at 2:00 PM and this hotel was not accomodating it and I was warned they would charge an additional night. So I ended up checking out at a very early and inconvenient 7am as I was worried that the staff members would charge me. Not a relaxing situation at this hotel as I have stayed at multiple Holiday Inn express hotels and never found a service that made my stay more inconvenient. December 21, 2014
Rated 3.0 out of 5.0 by Comfortable bed The rooms were clean and comfortable. The whole place was really clean with very nice customer service people. Many nice places to eat and shopping near by. December 11, 2014
Rated 5.0 out of 5.0 by Nice accommodations for a value price Nice accommodation. Cleanliness of unit was above average. Bedding was neat and clean. Unit was equipped for whatever you might need for an overnight stay. Great check in check out. Breakfast was full and staff was attentive to our needs. December 10, 2014
Rated 5.0 out of 5.0 by Overnight guest after wedding reception This hotel is clean and the staff courteous and responsive. The price was fair and I would definitely recommend this hotel. December 7, 2014
Rated 5.0 out of 5.0 by Friendliness, cleanliness and great service I was looking for a good Hotel, with good accomodation, near to everything, malls and restaurants. Besides the Price was important. Guess what_ All of this was found in Holiday Inn Express in Neptune, N:J. December 4, 2014
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