Rated 4.5 out of 5 by 211
Rated 2.0 out of 5.0 by ktremor Nice Room, Breakfast/Service Disappointing
When I had visited family in the past I I had stayed at the HI Toms River, but they left the company a couple of years ago. I picked this hotel based on the reviews I had read and recommendations from family members so I booked a IHG rewards night and IHG credit card free night to make up a two night stay.
As an IHG Platinum, the normal course of a check-in is a thank you for your loyalty, a gift bag, and occasionally a room upgrade. With this check-in the employee was more worried about how quickly they could get rid of me. Pretty much no words were said outside of here is the wifi password. I asked about my 2nd night reservation being combined with my 1st night and he said that can't happen at this location so he said I will have to checkout out of my room and come back later in the afternoon so I can check into a new room. As I stay about 100 nights in hotels, I thought this was ridiculous but it was late with 2 kids so I wasn't up for a fight then. In the end I had to waste 20 minutes in the morning to get this fixed.
At Holiday Inn Express, I can always expect a nice hot breakfast that has attentive attendants constantly refilling the stock. This was not the case at this location. I arrived in the breakfast area at 9:20am with 40 minutes until closing. I come to find no cinnamon buns, no fruit, the hot food in limited, limited breads, and the juice machine empty. I found a bagel to eat, but when I went to spread the cream cheese, it was left out unrefrigerated or in ice so it was warm and inedible. In the forty minutes sitting there reading the paper and my plain bagel, I did not see any employees restock the food or drinks. An employee showed up exactly at 10am to close up the area.
On the second day, there was more of a selection. The one disappointing thing was that the "fresh" cinnamon rolls that were put out as I was standing there were iced cold. They were probably cooked at 6am and sit around.
In all the HI Express locations I have stayed at this was the first time I was ever disappointed in the breakfast.
The room was nice and new, but the housekeeping was lacking. We found pieces of food under the nightstand and in the corner of the bed frames. The housekeepers could be yelling down the halls to each other in the morning which woke my children up. When we returned for the night, we had found they had taken our dirty towels but did not restock the towels or any of the hair products. That was another 10 minutes of my time wasted.
As an IHG Platinum, I was disappointed in my stay and will stay somewhere else next time I visit my family.
July 26, 2015
Rated 5.0 out of 5.0 by Windup Clean and comfortable
Great location for access to Ocean Grove. Clean, quiet and comfortable.
We always stay at Holiday Inn Express and they do not disappoint you.
July 23, 2015
Rated 4.0 out of 5.0 by WEEKENDGETAWAY072015 WEEKEND GET AWAY
Great hotel located next to 3 beaches. The hotel is very clean, comfortable but the pool, gym and especially the game room is something to be desired. Asbury Park beach is approximately 10 minutes away but I'd avoid it b/c it very run down, the beach is alternative lifestyle with lots of unscrupulous characters. Instead you can drive a little farther to Point Pleasant or Long Beach which is much nicer. Great hotel to stay at for a weekend get away with the family.
July 23, 2015
Rated 5.0 out of 5.0 by Deen8 Great front desk staff.
We were warmly greeted. Suite was spacious and well appointed.
July 23, 2015
Rated 5.0 out of 5.0 by JazzyAM Great service, clean and comfortable
Staying at this hotel was a great relaxing getaway the location was convenient to to the beach, outlets, eateries, flee market, wawa, walmart home depot and other resourceful places to help make a vacation enjoyable.
The staff was very pleasant and helpful the welcoming chocolate chip cookies were delicious fresh and soft. The rooms were very clean and comfortable the whole hotel had a warm welcoming feeling and I would stay here again.
July 15, 2015
Rated 4.0 out of 5.0 by Travler67 Good Long Term Stay if You Don't Need a Kitchen
Overall I would rate this hotel as quite good. The suites are huge, clean, and I have had very few noise issues. There is no kitchen but a great convenience store is next door and is a great cheap place to eat. Breakfast is adequate. There can be some noise in the summer if a room full of college kids is next to you but in general that has been pretty rare. Only thing that would make the room great would be a larger mini-fridge. The room fridges are tiny. The desk chairs are bad if you are doing a lot of work in your room. The best thing, which is a very high priority for me, is the internet is excellent for a hotel. I can only imagine that it has the same size data pipe as a large hotel, but since the hotel is half the size, it's almost always fast. Two thumbs up.
July 11, 2015
Rated 4.0 out of 5.0 by what do you want it to be hotel stay
Hotel clean, staff attentive, rooms nice, front staff was responsive. College age guests in two rooms across hall were disruptive received many complaints from other guests, Didn't change behavior got better when they finished their stay.
July 9, 2015
Rated 5.0 out of 5.0 by saldivar83 This is a Great hotel to stay at
I would go again to this hotel if I ever stay in Neptune in the future.
July 6, 2015