Rated 4.1 out of 5 by 54
Rated 5.0 out of 5.0 by Kuala Everthing was clean and neat as a pin.
Hotel was super clean and staff was their to help if needed.
July 6, 2014
Rated 1.0 out of 5.0 by ChuckCMC Tired and Outdated
We are relocating from Birmingham area to Phoenix area. Started our trip with first night in New Albany. Tough trip with family and dog.... Front desk staff was very nice and friendly. All downhill from there. Room was about 10 years past needing renovation. Across the hall was a room with the doorknob removed that was apparently being used as a smoking break room by the staff. My kids went to the pool to swim...it was green and you couldn't see the bottom.
Internet didn't work.... Bathroom was a horror.
That night my wife was so freaked that she wouldn't sleep under the covers. For breakfast we decided that a cinnamon bun would be comforting.... I went down with about an hour left for breakfast and no buns. I asked the lady and she said, "we out, that's just the way it is". She was not ugly or happy just dryly matter of fact.
The only redeeming part of the stay is that our new catch phrase for the trip is "that is just the way it is".
Just so it is not all negative, the addition in the back seemed more up to date and fresher than the front part where we were. I am sure traveling with the dog had something to do with our placement.
I stay 50 plus nights per year in IHG hotels, I will drive by this one next time....that is just the way it is!
July 5, 2014
Rated 5.0 out of 5.0 by beasleylin Passing Through
We were passing though Albany and chose Holiday Inn Express to stay as we usually do when available. We did not have reservations and were please they had rooms available. I love HIE with their breakfasts. Just disappointed we didn't have our swim suits packed.
June 26, 2014
Rated 4.0 out of 5.0 by TriptoMiss Not too Bad
Saturday.....Starting with the Public Restrooms. No toilet tissue or paper towels in the ladies' restroom and the floors wasn't clean. This was all around 3:30 in the afternoon. The Men's restrooms had a Sorry out of order sign on the door. I open the door hoping to find some toilet tissure but I found a toilet full of brown stuff. The sign was still there on Monday. Meaning the brown stuff was there for at least 3 days. YUCK!! Now to the room....air conditioner was on 65 but felt more like 72. For some reason the lamps #3# wasn't working. Yes they was all plugged in. Friendly staff. Just a few things bad but not too bad.
June 24, 2014
Rated 4.0 out of 5.0 by xyzqp A Night in New Albany
Their clock proved highly unreliable. Otherwise, no significant problems.
June 16, 2014
Rated 2.0 out of 5.0 by CameraGuy12475984 Not what I expect from Holiday Inn
Fair hotel with good people. needs renovation needs renovation needs renovation
June 12, 2014
Rated 3.0 out of 5.0 by Harold289 Adequate, overdue for refresh
Guest rooms not typical of most Holiday Inn express. Perhaps this was another hotel that was somewhat remodeled.
June 4, 2014
Rated 5.0 out of 5.0 by FamilyEmergency Fantastic Service
We had to expend our stay at a moments notice due to a family emergency. Not only did the staff take this in stride, they made sure all accomodations we needed were met. Each of the staff members seem to be aware of our situation and ask about our family member that was ill. The hospital stay made it necessary for us to sleep during the day. This might have been a problem at other hotels, but not here. Our room was quiet and even dark giving us a quiet reprive. Thanks again for making us feel as if we were family instead of paying guests.
May 29, 2014