Rated 4.0 out of 5 by 72
Rated 5.0 out of 5.0 by Charcal52 most comfortable and clean hotel i've stayed in for a long time.
Friendly people nice place to stay. I'll be back will make sure of this. Thanks for the royal treatment.
October 19, 2014
Rated 5.0 out of 5.0 by W Xyz The Best Holiday Inn Express I have found.
In all of my travels, particularly at Holiday Inns and Expresses, this
location in New Albany, MS was by far the best. In fact, I should not limit this review to Holidays Inns, but to all available brands. The
service, starting at the front desk and continuing through two separate stays, and ending at the front desk was superb. The friendliness and assistance was always available. The room was
CLEAN, QUIET and COMFORTABLE. The breakfast that was made available far exceeded 99% of the complimentary breakfasts offered
by various chains. The eating area offered many selections and was immaculate. The service in the eating area was beyond anything I had encountered elsewhere. The checkout process was
quick and easy and leaving the staff was like leaving the family.
What a tremendous bargain and what a fabulous experience when you are on the road!
October 16, 2014
Rated 3.0 out of 5.0 by NCtraveler Good location
Very good location being next to a wal mart and multiple food choices. Hotel was nice and would stay again.
My only real complaint is I was given a upgraded room on the 1st floor on a Saturday night and was woken up at 8am by loud singing and clapping. Seems they rent out one of the conference rooms next to mine to a local church for there sunday morning service. I don't have a problem with the church service it would have been nice to have known or tell guest at 8 am we have a church service with music and singing and would you prefer a room away from it if you are planning to sleep in.
October 15, 2014
Rated 4.0 out of 5.0 by DB48 Could have been better.
The staff is extremely cordial and likeable. Really nice folks.
Upon arrival I requested a non-smoking room. When we stepped off the third floor elevator smoking was evident in the halls. However, our room was fresh smelling.
My complaints at this point would have been eliminated had I just asked for a different room. A staff person told us that evening that they held the first and second floors for non-smokers, so a better situation was available.
The shower curtain rod had been pulled from the wall prior to our arrival and was hanging in such a way the curtain would not stay in place. I forgot to mention this to staff prior to undressing for the evening, so I just used it as it was.
October 10, 2014
Rated 4.0 out of 5.0 by JaLyn Ms
I enjoyed my stay. The staff was friendly and very helpful.
October 8, 2014
Rated 3.0 out of 5.0 by Jk12 Staff
Checking in there was a line forming because a customer was upset about something and was riding the clerk pretty hard. To her credit she kept her cool and managed the situation with integrity. You should promote her. However I do fault the hotel management for leaving this employee alone without any help. It was an OleMiss football weekend and everybody knows thats a stressful and busy weekend.
October 7, 2014
Rated 2.0 out of 5.0 by JeffE16 Lower end of Holiday Inn
Not up to par for holiday inns that we're accustomed to. Also, bad, smokey and old smell in room and throughout hotel. Needs updating and renovation.
September 29, 2014
Rated 4.0 out of 5.0 Wroking visit
overall a decent value but a little more customer service by staff would lep
September 14, 2014