Rated 4.4 out of 5 by 83
Rated 5.0 out of 5.0 by EV1972 Great location!
The best customer service hands down. Restaurants are within walking distance including a Target
September 23, 2013
Rated 4.0 out of 5.0 by freddie333333333333333 New Berlin HIE
Everything was nice but the bedding has an old feel ---you know worn
September 23, 2013
Rated 4.0 out of 5.0 by bobcat1 Room Temperature
Our room air conditioning was turned all the way down (not by us!), which made it extremely cold. We came back from our day out and had to turn on the heat just so we could stay in the room. It took around 30 minutes to get it to a tolerable temperature, which was an inconvenience for us since it was later in the evening. We had to sit out in the breakfast area and wait for the room to warm up. It turned out that the same thing happened to another couple traveling with our group who had a baby with them. They sat out in their car while their room warmed up. Unusual for a Holiday Inn Facility, again very surprising and inconvenient!
September 10, 2013
Rated 2.0 out of 5.0 by mjortiz29 HouseKeeping Poor
The hotel was in a great location and the front staff was excellent. The housekeeping on the other hand was the worse I have ever experience. I have stayed at a lot of Holiday Inn Express' throughout the country and this is the first one that I have to complain about the housekeeping. The beds were poorly made, floor was not vacuumed, the furniture not dusted, coffee not refilled, and garbage not emptied. I would recommend the hotel only if the housekeeping was improved!!!
September 6, 2013
Rated 5.0 out of 5.0 by ccjones1999 great place
Very nice hotel close to city. Clean with eating and store choices close by. Very safe area.
September 5, 2013
Rated 5.0 out of 5.0 by lowidder Great Staff
Stayed for the 110th Harley Davision event. Great staff, always had a smile. Breakfast very good each morning. Easy access to highways.
September 5, 2013
Rated 5.0 out of 5.0 by gsmeyers1 Always great!
We would never stay anywhere else in the Milwaukee area. Easy to access, always friendly, always comfortable!
August 23, 2013
Rated 5.0 out of 5.0 by Familyofsix Great stay for a family of 6
This was perfect for us. It was easy to get to. The hotel was very clean and the room was perfect. thank you!
August 19, 2013
Rated 5.0 out of 5.0 by Nanners1 The Place to Go
Just the best place to go. Enjoyed the variety and freshness of the breakfast, even though we were late. We had a suite, and the amenities provided made for an easy, very clean and comfortable stay. Staff was great. Wouldn't stay any other place.
August 16, 2013
Rated 3.0 out of 5.0 by BBBBBB99 Average
Motorcycles outside were too loud to sleep. Overall dissappointing.
August 13, 2013
Rated 4.0 out of 5.0 by RayFAR Was great stay with wonderful staff
The staff at HIE is wonderful. They are helpful in many ways. Carol even helped me get some salt/pepper for my late night dinner as well as arrange for transportation to assit me getting to flight on time.
I still wish the activites at the Quaker Steak and Lube were more tame. Live bands, loud cars and motorcyles make it a challenge to rest or sleep on those nights. Worse when you are on the end of building where Quaker Steak is.
August 13, 2013
Rated 5.0 out of 5.0 by number1granny Friendly careing staff
All staff very friendly and helpful. Hotel and rooms are very well kept and clean. Sleeping was great. Rooms are very quiet. Would definetly recommend.
August 9, 2013
Rated 5.0 out of 5.0 by tushik Very quiet and comfortable room
All Holiday Inn Express staff very friendly. Housekeeping attended to all of our needs. Very clean and quiet hotel. Would recommend to any one. Enjoyed our stay exclusively.
August 9, 2013
Rated 3.0 out of 5.0 by Anton57 Staff needs better training
I recently stayed at this facility for business because I am a Platinum Member and this was the only facility close to my customer in Waterloo, WI. While the property is only average in HI Express standards, the service was sorely lacking ...
1) I was not greeted as a Platinum Member and had to ask for the bottle of water which was clearly on display behind the counter.
2) I was sent to my room even though it was still being cleaned (at almost 3PM).
3) I asked for a morning newspaper and was told they were already out and only available for Priority Club Members anyway. Since I did not get one delivered to my room, I questioned why and never got an answer.
In conclusion, better training or personnel upgrades needed.
July 31, 2013
Rated 4.0 out of 5.0 by Dogsmom Nice Place to Stay
This hotel is a nice place to stay. The only thing that kept me from rating it 5 stars is that we had some operational problems with the room: The TV was having problems - didn't have TV at all one night, then had to call the desk the next night to get remote and cabling problems worked out. The coffee pot didn't work, so had to get a replacement. The shower head broke and sprayed water all over the bathroom (including the clothes I was planning to wear that day and had to be replaced. Nothing major - just an irritant. The hotel is conveniently located and it's an easy trip to get to shops and restaurants. Quaker Steak is a good restaurant and is within walking distance and they give a 10% discount to Holiday Inn guests) and there is a gas station next door to the restaurant. The hotel is clean, and the staff is excellent. We will definitely stay here again. I think the room problems were probably unusual.
July 30, 2013
Rated 5.0 out of 5.0 by SHELLSHOCKED Another Good One!
This is another good example of IHG hotels. My one small misque was in the breakfast area. Evidentlly im not a professional pancake maker (burnt pancakes stink), but the staff assisted and got me on my way. Thank You.
July 30, 2013
Rated 5.0 out of 5.0 by Mommielissa06 Great Hotel and Great Employee's!
This hotel is very clean and a great value! Very close to everything that we wanted to do and the breakfast was truly one of the best we have ever had at a hotel!
July 28, 2013
Rated 2.0 out of 5.0 by Sharon305 Wondered if bed linen was changed
Long black hairs were on the top sheet and a pillowcase! Not good. Removed sheet and pillow--used the spare in the linen bag from closet.
July 27, 2013
Rated 1.0 out of 5.0 by praob new berlin Holiday Inn express
noisy location..biker heaven nearby with restaurant
poor parking arrangement
front desk staff uninterested in my stay, acted distant and somewhat rude
room very uncomfortable, unable to open window, either too warm or too chilly
never stay at this locaton again and I am Platinum Elite member
July 26, 2013
Rated 5.0 out of 5.0 by Rodger64 overall experience
The hotel is in a nice location, the service was excellent, the breakfast was great, the hotel is very clean and well-kept, and we rested very comfortably.
July 2, 2013
Rated 5.0 out of 5.0 by Hookm49 GREAT STAY
This is the 5th time I have stayed at this location and every time has been rated excellent. Very quiet and comfortable and close to Milwaukee for ball games. No negatives at all.
June 28, 2013
Rated 3.0 out of 5.0 by Jeff1020 Nice comfort, clean rooms, poor wireless
I stayed during the month of June. The rooms are very clean and well furnished. Breakfast was outstanding.
I was disappointed in the poor lack of wireless connection. My family could not get our ipads, ipods and computers to connect. The "1-888" number was not any help and the front desk did not seem to care. I spoke with them three time regarding the signal.
June 27, 2013
Rated 5.0 out of 5.0 by Utopia Great Staff
Friendly staff is always accommodating. Tricia is the best!
June 24, 2013
Rated 5.0 out of 5.0 by mart1027 Hotel Review
I wish all Holiday Inn Express properties were this nice!!
The hotel represents a great value. Very clean. Great Staff. Happy Hour!!
May 28, 2013
Rated 5.0 out of 5.0 by jebakerii Everything was very nice
I spent the weekend at this property for a wedding. The staff was very friendly and helpful. The rooms was clean and modern. They have all the amenities I was looking for both in the room and on property. I would definitely stay again.
May 28, 2013
Rated 5.0 out of 5.0 by Linda54952 Kudos all around!
The rooms were clean, in good repair, and attractive. Staff members -- front desk, maid service -- were good at their jobs as well as warm and friendly. Breakfast choices were much more extensive than I had expected and tasty. I did not use the pool while I was there only because I didn't have time. The business center was useful but they could replace the printer with a wireless version. A large variety of restaurants and stores are just outside the doors. All of this at a very reasonable rate.
May 25, 2013
Rated 5.0 out of 5.0 by OhioBound All Good. Woud Stay again
Everything was as expected. Friendly Front Desk. Breakfast was very good (although I like waffles instead of pancakes, but whatever)
May 24, 2013
Rated 5.0 out of 5.0 by Oldsters44 Best sleep ever!
Of all the hotels we've experienced, Holiday Inn Express has the most comfortable mattresses and choice of pillows for the best refreshing sleep we've gotten while on the road. The rooms are super clean, with plenty of amenities for a long stay like ours was. The only drawback was that we were not recognized as Priority Club members at check-in, even though we showed our card and had reserved the rooms well in advance. That was later remedied. Staff there was friendly, helpful, and polite. Cleaning staff was accommodating as well.
May 19, 2013
Rated 4.0 out of 5.0 by freddie333333333333333 Another nice stay
I frequent this location and have had perhaps 6 vits there in teh past year . It has always met my needs and been comfortable and freindly.
May 13, 2013
Rated 2.0 out of 5.0 by MrBull Why was this rated so high?
I stayed here on a business trip through Milwaukee and picked it because of a 4.7 star rating. No way !
I am a Platinum Member and I know the ropes and do not usually write reviews
- unfriendly check-in
- below average condition
- very slow elevator
- TV response time was painful
Two stars tops. Place is tolerable but certainly not above average !
May 10, 2013