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Rated 4.5 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Nice place! I have stayed here on several occasions and the staff is outstanding and the rooms are always clean and comfortable. I would recommend this spot for short or long stays. Local spots close to eat of have a beverage you can walk to. August 25, 2014
Rated 5.0 out of 5.0 by Very Clean and as advertised The hotel was very clean. The bed was comfortable. The breakfast was good. August 25, 2014
Rated 5.0 out of 5.0 by Best Customer Service EVER I was supposed to stay with my brothers while attending an IndyCar race at The Milwaukee Mile. An unexpected medical emergency resulted in my wife and kids needing to travel to Milwaukee at last minute. GREAT JOB New Berlin Holiday Inn Express on getting them an additional room and making everyone's stay so easy. PS - I'm OK now. I definitely would have preferred to stay at the Holiday Inn Express rather than the local hospital. August 23, 2014
Rated 5.0 out of 5.0 by Comfortable guestroom and excellent meeting rooms. We enjoyed a delicious breakfast, and round-the-clock coffee. The registration staff was friendly, knowledgeable, and courteous. The bedroom was comfortable, clean, and roomy. The bathroom was well supplied with towels and soap. The lobby area was spacious and there were plenty of tables for the breakfast buffet. August 21, 2014
Rated 5.0 out of 5.0 by Outstanding Staff We had a family emergency and the staff was responsive, caring, and empathetic to our situation. They provided us with accommodations we never expected. Thank you! August 20, 2014
Rated 1.0 out of 5.0 Breakfast area rules to be changed Poor response when I called the Helpdesk staff to complain... August 20, 2014
Rated 5.0 out of 5.0 by Great Hotel at a Great Price! The staff at this Holiday Inn Express were extremely friendly and helpful. And the room was comfy. I would definitely stay here again! August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel We enjoyed our stay! I was there for business and my family came with me for pleasure. very close to downtown Milwaukee, the zoo and many restaurants. August 19, 2014
Rated 5.0 out of 5.0 by Great service We had a great time. Can't wait to visit again. Especially loved Tammy. She was so sweet. Hope she is there next time we come to New Berlin. I am actually from New Berlin. We were home for a family reunion. August 14, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel, with great restuarants nearby, and great staff at this location. August 14, 2014
Rated 5.0 out of 5.0 by attentive staff staff was attentive, prompt in fixing a problem we encountered with a lack of bedding for the pull out sofa. there was a nice restaurant across the street which was nice for supper. August 14, 2014
Rated 4.0 out of 5.0 by good location We were very comfortable and had a good time here. The restraunt had a car show and band that was free one night next door to them. It was a short drive to city and fair grounds. August 13, 2014
Rated 5.0 out of 5.0 by Overall Experience Our overall experience was outstanding from the time we checked in to the time we left. The front desk personnel were very helpful and courteous as was the breakfast staff - great breakfast. Room was very roomy and always clean. We will definitely stay at this express inn when returning to this area. We had a better experience and value than you would at more upscale hotels. Enjoyed using the business office also and hotel was very well located to the freeways and geting around the area. August 9, 2014
Rated 5.0 out of 5.0 by excellent service Everything was great. Excellent service from all of the friendly staff. Nice variety of food choices for breakfast. August 7, 2014
Rated 5.0 out of 5.0 by Feels like "home" The staff made the difference...very friendly and responsive to your needs... August 6, 2014
Rated 4.0 out of 5.0 by Great stay Nice staff, good breakfast choices, good price and location August 6, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable stay Clean comfortable rooms with a great hot breakfast. August 4, 2014
Rated 5.0 out of 5.0 by Traveling Long Distances Can be Difficult But this HIE is like a Home-Away-From-Home. The Staff is Extremely Friendly and Helpful. They're like a Welcoming HUG with Fresh warm cookies besides. Right down from the Great morning breakfasts to the relaxing swimming/spa in the evenings. They even have a washer/dryer !! We LOVE staying here and we Love recommended the Holiday Inn Express/New Berlin to everyone we meet. Nana August 1, 2014
Rated 5.0 out of 5.0 by Staff went out of their way for us This is a nice hotel - standard amenities, a nice pool area, clean and nice rooms, etc. We booked last minute on a busy weekend, so we didn't get the best rate, but it was available and close to MKE. What was extraordinary about this hotel was the staff - we left a pair of diamond earrings in the room, and they found and returned them. Wow - above and beyond! Thanks guys! July 30, 2014
Rated 5.0 out of 5.0 by Great hotel, breakfast and service Fantastic breakfast, nice social hour with drinks on Mon-Wed evening and close to other restaurants. Clean room, nice bed/pillows and great tv channel selection. July 28, 2014
Rated 5.0 out of 5.0 by Front Desk Front desk first greeting very friendly and truly glad you decided to stay at their hotel.(young women) Women who made sure breakfast items were fresh and plentiful and the area was clean, just a great friendly person!(I think the male manager was also involved in all aspects-I noticed he was everywhere making sure you had a great experience! He was at front desk-breakfast area and entrances) July 25, 2014
Rated 4.0 out of 5.0 by Review Good location. The room was quiet and dark. The bed and pillows were comfortable. Slept well compared to most hotels. July 25, 2014
Rated 5.0 out of 5.0 by General Manager Attentive and cares for guests. Manages a responsive team July 24, 2014
Rated 5.0 out of 5.0 by Great breakfast service Although I can't say that the food is exceptionally good, it is what I expect at this style of lodging. However, the staff that maintained the breakfast bar was very hard working keeping fresh food out at all times and the facilities clean. The food was always hot and there was always plenty of food/coffee. Dispensers were always full and selection of individual items maintained. The lady keeping the breakfast seemed to be a very conscientious and hard working person. July 23, 2014
Rated 5.0 out of 5.0 by Stay for Business Very nice property and the staff was always forth in wanting to make my stay comfortable. This team definitely has great leadership. July 21, 2014
Rated 5.0 out of 5.0 by Great Place to Recover from a Long Drive I selected this hotel due to its location on my round trip from Ohio to Wisconsin. Staff was very attentive and the non-smoking room was very quiet. The sleep was excellent and I was able to have breakfast a little before th dining room opened, which I greatly appreciated. Food was hot and high quality. I would definitely stay here again if I find myself near the Milwaukee area. July 21, 2014
Rated 4.0 out of 5.0 by Nice ending to a trip Although the mattress was not quite to my liking ... hard edged sides ... I slept fairly well. The staff was friendly, courteous and helpful! It is a Holiday Inn that my family and I would patronize in the future. July 20, 2014
Rated 5.0 out of 5.0 by nice stay Nice clean room and friendly staff. The room was clean and the room was nice July 18, 2014
Rated 5.0 out of 5.0 by A little gem in New Berlin Great location and fantastic staff. Would certainly use again July 18, 2014
Rated 4.0 out of 5.0 by comfortable The room and mattresses were comfortable. Not being from the area, we also felt safe in this community yet close enough to events we were attending in the Milwaukee area. July 16, 2014
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