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Rated 4.5 out of 5 by 147 reviewers.
Rated 4.0 out of 5.0 by Good for business travel good internet and work desk in room... Could use a revamp on breakfast menu... February 5, 2014
Rated 5.0 out of 5.0 by Great Location The hotel is clean, the staff is friendly and it is in a much needed location. February 5, 2014
Rated 5.0 out of 5.0 by Great and very Friendly staff Everyone at the front desk were very good, but Carol and Danielle were VERY nice, and very friendly. Was there 4 wks in a row, going home on the weekends, Very friendly when I came back. Debbie in the breakfast room was also very good. Rooms were comfortable and very clean. Overall a GREAT experience. January 28, 2014
Rated 5.0 out of 5.0 by Great experience Room was clean and comfortable. Would recommend to anyone looking for a good value. January 26, 2014
Rated 5.0 out of 5.0 by GREAT VALUE The staff is very professional and will accommodate the traveler when coming in late. Good staff that goes the extra mile for the customer. January 16, 2014
Rated 5.0 out of 5.0 by Nice place to stay Convenient and comfortable. I would definitely recommend January 14, 2014
Rated 1.0 out of 5.0 by Good hotel bad experience! I recently stayed at the HIE: New Berlin. I typically enjoy my stay there. Usually very friendly staff, great rooms, great ammeities, great breakfast and all at a reasonable price. However, my most recent stay was a drastic turn downwards. For starters the associate at the front desk was not knowledgable on topics so simple as room rates, as well as having a poor attitude. His uniform appeared dirty and extremely sloppy, not well put together. Besides that the room took a drastic increase in price. By about 40% increase!! I couldn't believe that. I never paid anything near that price before. Upon entering the room I also noticed there was a leak in the tub faucet and it was about half way full of unused bath water. I doubt I'll stay at this location ever again. If for no other reason than the ridiculous price increase. January 8, 2014
Rated 5.0 out of 5.0 by Great pool and breakfast Our family stays at this hotel every time we visit our relatives in the area. We have never been disappointed. The kids love the pool and the breakfast is excellent! January 8, 2014
Rated 5.0 out of 5.0 by holiday travelers Stayed here several times when visiting the Milwaukee area. Easy to make reservations by phone when we didn't have internet access. Very friendly staff. Clean comfortable room. Very good breakfast. Very good value for the price range. At least as good as other hotels in this price range and better than many. January 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff My husband and I want to Thank the staff of New Berlin Holiday Inn for helping make our Christmas 2013 away from home very comfortable. January 6, 2014
Rated 5.0 out of 5.0 by Clean room We found the room to be clean and the dtaff friendly January 5, 2014
Rated 5.0 out of 5.0 by Great service Carol and Dawn were exceptional in making my stay excellent. I had had surgery and could not lift the luggage. They helped by taking the luggage at the beginning and picking it up at the end of my stay. Felt very welcomed by all of the staff. My stay lasted until January 2, 2014 January 5, 2014
Rated 5.0 out of 5.0 by Overall experience was great The staff was extremely friendly, my room was clean, comfortable and inviting. January 4, 2014
Rated 4.0 out of 5.0 by Good value. We have stayed here several times while visiting the Milwaukee area. Staff and service are excellent. Room was clean and comfortable. Breakfast was at least as good as any other hotels in this price range and better than most. Staff very friendly and helpful. December 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed and nice facilities The atmosphere of the Milwaukee-New Berlin Holiday Inn is quite nice for the price. It has nice work out machines and a great breakfast in the morning. It is a really great price for a nice room with a comfortable bed and pillows. December 16, 2013
Rated 5.0 out of 5.0 by Back again! I highly recommend this hotel. Great location, staff and rooms. Usually, I have a hard time sleeping but the mattress and pillow were very comfortable. December 15, 2013
Rated 5.0 out of 5.0 by Home away from home! This was my first time lodging at this HI location. The staff was great! The continental breakfast was unbelievable from hot to cold items to choose from. The complimentary wine and beer at dinner time was a treat along with the fresh warm cookies. I liked it so much I decided to come back the following week :) December 9, 2013
Rated 4.0 out of 5.0 by Good but horrid shower pressure I stay at this hotel at least every other month. I don't know if i will go back due to the water pressure. It has always been good but they must have installed a water softener or lost water pressure because you cannot wash the soap off your skin or hair. Think seinfeld episode No matter how much i like the rest of the hotel i cannot go to meetings feeling dirty so i doubt i return. November 18, 2013
Rated 5.0 out of 5.0 by Awesome experience The room was comfortable and spacious. Everything was clean, breakfast choices were great, and staff especially friendly. November 15, 2013
Rated 5.0 out of 5.0 by A Great Hotel! The Holiday Inn Express in New Berlin is always my choice when I am staying in the area. It is very clean, the staff is friendly and helpful. November 15, 2013
Rated 5.0 out of 5.0 by Great quiet relaxation The staff was very friendly. The room was very quiet - we heard no outside noise at all. Everything was perfect. November 12, 2013
Rated 5.0 out of 5.0 by Peace and quiet My husband and I stopped in an a Saturday and spoke with manager Carol about a room for the next day. Carol was very helpful. She showed us a couple of rooms then booked us and gave us a very good senior discount. We wanted a king room away from everything so that we could be by ourselves and have peace and quiet. We couldn't have had a better experience. We felt like we were the only two people in the whole hotel. Our lives at the present are filled with loved ones who either live with us or take up a lot of our together time. My husband and I needed a night away from all that our lives throw at us on a daily basis. Thank you and all the staff who helped us regain some of our peace and relaxation. Breakfast was excellent. We don't each gluten, so having bacon and eggs on the menu were wonderful. Please keep up the great job you all are doing. November 7, 2013
Rated 5.0 out of 5.0 by Clean and comfortable. I recommend the Holiday Inn Express located in New Berlin. I stayed for 10 days and had a pleasant experience. The staff was very nice. The hotel, dining, pool, laundry, and fitness room were clean. The only "issue" I have is the room was very dusty when I checked in and remained that way even after the staff cleaned and/or changed my linen or towels. Other than that, I will stay at this hotel again. November 1, 2013
Rated 5.0 out of 5.0 by Never had a bad stay I have been to this hotel about 10 times and never have a complaint. Everyone there is nice, rooms are clean and bed extremely comfortable. Pool area is always clean and service is very prompt. I will stay there every time needed and recommend it as well October 30, 2013
Rated 4.0 out of 5.0 by Nice place for a visit Overall a great experience here. Everything you would expect from HIE. A great value for the price. I would recommend this hotel. October 23, 2013
Rated 5.0 out of 5.0 by Great staff, very accommodating This is one of the nicest HIE that there is. You really feel at home from the moment you arrive. Rooms are great, well kept and maintained. Over the years you see the same staff, this shows how great this place is. October 20, 2013
Rated 5.0 out of 5.0 by Clean and comfortable The room was VERY clean and the bed was SO comfortable! The staff was also very friendly and even though I had to check out an hour before breakfast started, they were kind enough to make me aware of the choices that were available early (yogurt, fruit, juice...) so I wouldn't leave on an empty stomach. I would definitely return. October 10, 2013
Rated 5.0 out of 5.0 by Great service and beds were very comfortable. Nice quiet hotel with great help by staff. Rooms were well kept and clean. Maids did a great job and were very friendly. October 9, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn in Milwaukee area!!! I LOVE staying at this Hotel when I travel to Milwaukee. There are plenty of other hotels, but this one is very affordable, the included breakfast has lots of choices and is kept fresh by the staff. The workout room is okay with basic equipment; however the large pool and hot tub are perfect. The area has LOTS to offer in the way of food within walking distance, not to mention local stores across the street. The hotel is very quiet, so expect the best night’s rest you can imagine while away from home. The staff are always extremely friendly and make you feel as if they genuinely know you. It is simply a VERY good place to stay while traveling. October 6, 2013
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