Rated 3.8 out of 5 by 104
Rated 4.0 out of 5.0 by VirginiaG Stay Here Often
I visit family in a milwaukeee once a year and always stay at Hoilday Inn Express-West medical Center. I have never been disappointed in the room or staff. The only problem this time was access to internet. It could have been the room I was in, which was next to a concrete wall. I did not mention to staff, because I was too busy doing other things. Good location to shopping Mayfair mall and Wauwatosa village with excellent local coffee shops and restaurants.
July 3, 2014
Rated 3.0 out of 5.0 by ks33 poor room cleanliness
i was not satisfied with the room cleanliness: it was dusty, air conditioner was dirty and gross to reach behind night stand to plug in phone. Breakfast was below average.
June 25, 2014
Rated 4.0 out of 5.0 by KM Taylor Weekend getaway
Clean room, comfortable beds, and good breakfast.. The front desk staff was helpful and very pleasant
June 25, 2014
Rated 5.0 out of 5.0 by artgirl98 Nice location and staff
The hotel is very clean and has been updated with flat screen TV's and good bedding. The bathroom counter is small and the lighting was dim, but had a heat lamp that was helpful but warm. The room could have used another lamp in the living room also. Overall this is a nice property and the location has lots of dining choices.
June 25, 2014
Rated 5.0 out of 5.0 by krm62 Comfortable bed and great service.
Could hear children running up and down halls as well as a drunk wedding party.
June 25, 2014
Rated 2.0 out of 5.0 by bjod Glad I used points and not money
I booked a double bed room for a overnight prior to taking my son on a campus tour in Mil. When we got there I was told we got an upgrade which I thought was great. Instead of the double beds we got a sleeper couch and a bed. I asked for my original room and they said none were available. When it was time to go to bed there was no bedding in the room. One of my sons went down personally to get bedding and was told it would arrive shortly. 45 minutes later we are tryimng to go to sleep and no bedding. I then had to go down and demand the bedding. 10 min later it finally showed up.
June 24, 2014
Rated 3.0 out of 5.0 by seemstorequiremanychar Rapacious prices on a peak weekend
There were some 30,000 Jehovah's Witnesses at a convention that weekend and everything in the area was sold out. Hotel took that as an invitation for profiteering and bumped rates up 40%. Very nice property but I will not patronize them again.
June 24, 2014
Rated 4.0 out of 5.0 by Rta28 Better choices for breakfast and vault
1. You need to add in room vault for iPads, passbooks, wallets.
2. Please add some almond milk, better quality of jam and peanut butter without sugar.
3. All prepared food should have ingredientsn listed.
June 20, 2014
Rated 4.0 out of 5.0 by pleasant123 Pleasant Experience
The hotel was clean and comfortable. The staff were courteous. the breakfast was of pretty good quality. If I had to identify any weaknesses, it would be that the pillows are too big (even the soft) to be comfortable and the refrigerator froze the salad I had stored.All-in-all it was a pleasant stay.
June 13, 2014
Rated 1.0 out of 5.0 by Unsatisfactory1234 NOT really a Holiday Inn Express
Went against all of my previous experiences of Holiday Inn Express. Don't let the name fool you, it's more like a cheap motel with none of the usual Holiday Inn Express immentities.
June 3, 2014
Rated 2.0 out of 5.0 by unhappy also Rooms need a lot of work.
This Holiday Inn Express did not meet the normal expectations that I have received from other HIE. Room was small, beds were small, no microwave or frig, and in need of cleaning.
I stay at Holiday Inn Express all the time, and if they were like this one I would switch to another brand. The staff was very nice, however the rooms need updating and a better job of cleaning.
June 3, 2014
Rated 4.0 out of 5.0 by Mattie 057 Very nice
Hotel was very clean and modern. Unfortunately, I did not get the Front Desk Clerk's name when I checked in, but she was very friendly and helpful. My room was clean and comfortable, great soft bedding! Breakfast was delicious, loved the cinnamon rolls and again, everything kept clean and well stocked. The only thing that made me go "hmmm?" was when I made the reservation, I asked about the discounted rate for Froedtert Hospital. I was quoted a rate that was $10.00 more than the best rate on line. When I mentioned that, they said "oh ok, we can give you that rate". So, make sure you do your research prior to booking, so you know what's out there!
May 26, 2014
Rated 5.0 out of 5.0 by Shellers Home Run
This stay was excellent. The staff were extremely friendly and the rooms were clean. We slept like babies.
May 15, 2014
Rated 4.0 out of 5.0 by KMCLMCD Evening Manager, Darrell was very, very helpful
I checked in Friday evening at a few minutes to midnight after being up since 4 AM. On arrival to my room, the adjoining room admitted extra guests and the music increased. Tolerable at 8 PM, but I just wanted sleep. Darrell moved me to a second floor room, also clean, but next to the elevator. I kept hearing this hum noise and it could even be heard in the lobby. So, he patiently moved me again to a first floor room, that was totally quiet.
When I did a final room check before climbing into bed, I discovered the balcony door and screen were unlocked. The balcony was on a high first floor, I locked it and didn't hear another sound until 9 AM when my alarm rang.
I am always a sucker for the cinnamon rolls, fruit and yogurt for breakfast
May 13, 2014
Rated 1.0 out of 5.0 by jjoyce Employess
Very unprofessional and not friendly. Did not feel welcome but rather a burden that they had to wait on us.
May 1, 2014
Rated 4.0 out of 5.0 by The Rents Excellant location
We traveled from Ohio and location of this Holiday Inn Express met our needs. The staff was very friendly and accommodating.
April 24, 2014
Rated 5.0 out of 5.0 by Cfbrusha Great Hotel
Great hotel, special hospital rate, complementary shuttle bus to an from local hospitals from 7am to 7 pm and warm and helpful staff!
April 21, 2014
Rated 4.0 out of 5.0 by New loyal customer Good Overall Stay
We were in the area for medical appts and this hotel was very accommodating for pricing on medical stays. We checked in with no problems, the staff very friendly, in our room in minutes with no waits, and the room was very clean and smelled fresh. It had a microwave, mini fridge, and coffee maker. You could tell it was an older property BUT it was maintained meticulously. Everything was what you would expect from a 5 star hotel. The housekeeping staff was excellent and very considerate. The breakfast was very good and had a good variety. The only snafu that we ran into was the shuttle. That was one thing we planned on using to get to and from the Medical Center. We found out between us calling our reservations in and actually checking in that their shuttle driver had gotten another job. We let them know that we needed that and without hesitation two gentlemen stepped up and volunteered to drive us! One stayed an extra hour past his shift time to take us and another started early to pick us up. That made us feel better and showed they cared about their customers. Upon finding out we have to go back to the medical facility this next week, we made reservations with the same hotel again.
April 19, 2014
Rated 2.0 out of 5.0 by BubbaWiggles Room
It was very obvious that the room was not cleaned as I returned a toy football to the front desk and received a smile and oh they must have missed it.
April 18, 2014
Rated 5.0 out of 5.0 by Brownie8855 staff
Staff was outstanding! Very friendly and helpful! I would recommend your hotel to friends.
April 5, 2014
Rated 4.0 out of 5.0 by Happydude Good, clean value
In room tv's had excellent resolution. Breakfast was better than others, Staff kept kitchen clean and well stocked. The only thing missing was a fridge in each room,
April 3, 2014
Rated 4.0 out of 5.0 by Comfy cozy Always an enjoyable stay
I have needed to use the accommodations more frequently over the last month, and I can honestly say that I have never had a bad experience. The hotel is really clean and the staff is always looking to go above and beyond to make sure I am comfortable.
March 18, 2014
Rated 5.0 out of 5.0 by jeaniefromtx Pleased with visit
I was impressed upon arrival that I did not have to remind them or ask them to upgrade me per my platinum status. I was checked in immediately to my upgraded room. I have no problems with the rooms or staff. It may just be that I just travel so much but I would like some originality in the breakfast. The staff was very nice and helpful. I will return.
March 6, 2014
Rated 5.0 out of 5.0 by rapetey Very nice
Comfortable room. Friendly staff. Housekeeping staff was excellent. Thank you.
February 14, 2014
Rated 5.0 out of 5.0 by kadkfasdhihsadpo Friendly Staff
The staff was very courteous and friendly. Every time I crossed paths with one of the staff I was greeted with a smile and a hello.
January 14, 2014
Rated 5.0 out of 5.0 by Cactus J Great service
The staff here is fabulous. They make the stay memorable. Love them.
January 1, 2014
Rated 1.0 out of 5.0 by frequenttraveler84 The worst Holiday Inn I've stayed at
Let me preface that I’ve stayed at Holiday Inn’s or HIE several times in Waukegan, Linconlshire and Skokie. I have always had a good stay. In Wauwatosa, however, the room that I was given on the first floor had curtains that would not close all the way.
The WORST part, however, was a certain staff member . I cannot say enough bad things about this person, she was on staff for the night shift. I had a friend come to visit and the doors were locked. This staff person gave my friend a hard time coming in to the lobby. She insinuated the reason was because I could be a “drug dealer.” I am a 36 y/o professional man. I wouldn’t know the first thing about dealing drugs. When I asked for the name of her supervisor and her email, she told me I could come up to the front desk to retrieve her card. This staff person's nastiness and unprofessionalism infuriated me. I did not sleep well, I left in the morning with a bad attitude. No one should have had to deal with this type of service.
December 27, 2013
Rated 3.0 out of 5.0 by OTRAEver Missing some standards
Usually do not fill these out
This franchise does not have a guest laundry. That is a proplem for a one night stay.
Also breakfast was not what you usually get at a HIE. It is set up cumbersome. Hard boiled egg was down to one which looked like it survived lasts summers heat. 2% milk had turned and tea selection was one: Lipton, which I still do not understand why you can label it tea.
Rooms were good and clean. Location is good. Value based on above was below average.
December 15, 2013
Rated 5.0 out of 5.0 by Wisgal accepts dogs
I always return to this hotel when I visit Milwaukee
The location is great, easy to get off highway, available shopping and restaurants and they take small dogs with a 1 time small pet fee. Free breakfast bar is good too
December 4, 2013
Rated 5.0 out of 5.0 by LM50 Comfortable stay
We had a very good experience at this hotel and you were 5 minutes away from everything we needed. Our room was warm,clean & inviting. Your breakfast was more than we expected for a complimentary breakfast. I wouldn't hesitate to return ifwe were in the area again.
November 16, 2013