Rated 4.7 out of 5 by 91
Rated 2.0 out of 5.0 by DisappointedNY Complete lack of integrity...
Front desk staff - Jim - was admittedly dishonest about room availability. When I called him on it ( having gone online after checking in to book the room he said was not available) he replied: "You got me..." and proceeded to make up an excuse about why he lied.
Two hours later, a woman identifying herself as the front desk manager called me to inquire about the incident. She too proceeded to lie (indicating that the room had come available between the time I checked in and attempted to make a reservation) in an effort to cover up the apparent lack of integrity. I interrupted her before she could finish her explanation to advise that the front desk associate - Jim - had already admitted that I had caught him in a lie about the room availability. I also shared with her that he didn't seem to care beyond that admission, nor did he make any effort to apologize. All the manager seemed to want and care about was that I didn't write a negative review about the hotel. Needless to say… I will choose differently and more wisely the next time we decide to visit New Bern.
April 21, 2015
Rated 4.0 out of 5.0 by CowtownDBA Fantastic Location
The Holiday Inn Express in New Bern is a fantastic location, whether you are visiting New Bern or planning a beach vacation. The staff is wonderfully friendly and helpful. The rooms are comfortable, and very dark for sleeping. The beds have a choice of soft or firm pillows. I would recommend this hotel to anyone visiting the area.
April 16, 2015
Rated 5.0 out of 5.0 by ROCKY55 Nice Holiday Inn Express
Great Staff very friendly and helpful good location lots of restaurants in the area and shopping, this was our third time staying at this location.
April 13, 2015
Rated 5.0 out of 5.0 by do dodgers location and restaurants
The location is freeway close and there are plenty of restaurants near by.
April 2, 2015
Rated 5.0 out of 5.0 Beautiful Easter Decorations - Rest and Food Great
Really enjoyed our stay at Holiday Inn Express in New Bern, NC. Everything was exceptional. No complaints. Would return in a flash. You never get too old for a
Spring Break. I met a distant cousin and we had a
April 2, 2015
Rated 5.0 out of 5.0 by Will Return Again the BEST of the Best
there are not enough words to convey to the staff our appreciation during the passing of our father. With children coming in from around the country, the staff was the BEST. This review can not do justice to all those that assisted us ... Jim, Sharon, Ann, Flo (you were the best to make our rooms comfortable each night)., as well as the ladies that kept the food replenished for the appatites we came with), and the nights we took over the lobby to spend quality time with family - so needed during a time like this. Thank you to all, which I am sure I've missed some names. Should our travels bring us back to New Bern, NC - your facility is at the top of or list.
March 31, 2015
Rated 5.0 out of 5.0 by WJVB A great place in the middle of a rough week
We utilized HIE New Bern during a recent family emergency and funeral as a coordination and gathering point for our geographically spread out family.
The staff went above and beyond to work with us on requests, giving us the flexibility and support to take care of the things we needed to do. The facilities met 110% of our needs.
We have used this facility over the years, but I believe that this time, they went well beyond what we expected.
March 29, 2015
Rated 4.0 out of 5.0 by LindsLew Friendly staff and great value
The room is clean and comfortable, and the staff is very welcoming. I slept well because the mattress and pillows are in great shape. Only complaint is the variety of food for breakfast. It is pretty standard and it is all fresh, but there is not a lot to choose from.
March 27, 2015