Rated 4.7 out of 5 by 53
Rated 5.0 out of 5.0 by medtechmama restful stay
clean, brightly lit bath, very comfortable bed and quiet neighborhood with plenty of restaurants and shopping nearby.
September 1, 2014
Rated 1.0 out of 5.0 by blondie33160 Terrible Customer Service/Overall Hotel Staff
You should beware when you pull in a parking lot of a supposedly nice hotel in a good area and the first sign you see says touching the curb can result in a penalty. The next 2 signs are posted on the front door--Restroom for paying guests only same for internet use. OK so what if I have a medical condition and can't wait???? What if I'm lost and just need to look up directions???? These signs made me feel I was in the red light district. Then after checking in and getting to my room I check my bank balance to find out my personal card was charged before I even checked in the hotel! My company card was the only card that was to be charged for the room (Corporate Lodging). Got that charge straightened out by calling corporate only to wake up the next day and find yet another charge which did NOT get cleared up until a week later. No apologies from management, no offer of points, no offer of any contrition whatsoever.
August 31, 2014
Rated 5.0 out of 5.0 by NursePat Always a pleasure
I stay here 1-2x week. Alyways good to me, always a pleasure..
August 31, 2014
Rated 5.0 out of 5.0 by jenn2816 Nice room , enjoyable stay
Staff always smiling and greeting
Guests warmly. Breakfast attendant exceptionally kind. Pillows just ok as well as mattress. One bed much more comfortable than the other
August 29, 2014
Rated 4.0 out of 5.0 by skeets21 Staff and Room
The staff did an excellent job in meeting our needs. They were very nice on the phone. The matress and pillows were a little sub par.
August 20, 2014
Rated 5.0 out of 5.0 by WJVB Great landing place for 3 days in New Bern
HIE makes my lodging choices very simple. Consistency is very good and definitely something I look for. HIE/New Bern did not disappoint.
I have stayed here previously and was not disappointed this go around. My only suggestion is to make the sausage gravy a little thicker.
Bottom line, keep it up. I'll be back
August 16, 2014
Rated 4.0 out of 5.0 by 1492 Helping Wounded Warriors
The checking-in experience served to get me upset from the beginning, so my first impression was one of having to use control. I was required to sign and initial at least three pages of documents for each of the two rooms booked. If I had taken the time to actually read the "LEGAL-EASE" my three partners would have been upset. ( They wanted their keycards and did not want to stand in the lobby holding their luggage for 20 minutes.) The check-in clerk used a little too much "authority" for my liking.
The USE or REQUIREMENT to use an "Electricity Card" is nothing short of RIDICULOUS.
Ridiculous is the most overused word around, but I cannot come up with a more suitable word at this time.
I have never had to spend this much time to check into a hotel that I can remember...especially one that I had already booked on-line. I felt liked I was being cased as a suspected criminal.
PLEASE PUT A CHOICE OF 'WATER' in the vending machines. My partners and I tried to find some water, but the desk person said there wasn't any. There is just nothing refreshing about 'hotel tap water.'
From now on, I will always ask when booking on-line about how much PAPER_WORK and many documents must I sign when checking-in upon my arrival.
August 14, 2014
Rated 5.0 out of 5.0 by Sunny in NC Wonderful and Pleasant Experience!
Great stay at the Holiday Inn Express in New Bern, NC.
Close proximity to eateries and shopping. Easy to find and accessible. Clean and immaculate rooms and staff was very friendly and professional!!
August 13, 2014