Rated 4.7 out of 5 by 24
Rated 5.0 out of 5.0 by Crum Great staff
We are moving to the area and the staff was so helpful with directions to many places. I will recommend this hotel to others.
September 24, 2013
Rated 5.0 out of 5.0 by Capm What A Great Team!
I was driving to my morning appointment in Aurora and got a call from your front desk telling me that I left all my stuff, bags and COMPUTER sitting in the breakfast lounge. How excellent! They found me, called me and their efforts saved my day. I ended up having a most excellent work day that would have been impossible without the staff performing beyond the call of duty.
Thanks! I'll be back ...
August 25, 2013
Rated 5.0 out of 5.0 by MaryEllen135 FANTASTIC SERVICE
Everyone who assisted us was absolutely fantastic. Our dear friend passed away, and your caring staff sent us a sympathy card. We cannot say enough about your staff.
August 17, 2013
Rated 5.0 out of 5.0 by NursePat Great service
I stay there every week, sometimes twice..The staff is wonderful!!
August 5, 2013
Rated 5.0 out of 5.0 by Sandy24273 Staying at New Bern HIE
We visit friends in New Bern every two or so months. The friends made our first reservations and are we glad. Yours is truly the best. Your staff is the best. Your housekeeping ladies are the best. The breakfast servers are the best. The owners should recognize the value of great staff in making their HIE such a great place to stay. Thank you!
August 4, 2013
Rated 5.0 out of 5.0 by Mator1956 vacation time
As soon as I opened the hotel room, we knew we had made the right choice by staying here. Breakfast was yummy, and of course I slept like a queen and no one bothered us.
August 2, 2013
Rated 5.0 out of 5.0 by OldRed Nice/ comfortable stay and nice area
I was very pleased with the entire situation. The hotel was nice and clean and in good condition, in an area that I didn't worry about my vehicle or belongings at all and close to any sort of shopping I could have wanted. The staff was pleasant and helpful, breakfast was fine. I would definitely stay here again if the need comes up. Well done guys.
July 25, 2013
Rated 1.0 out of 5.0 by ANee They CHEATED me
My reservation rate was not charged. When I addressed it, there was "no one" on property to adjust my bill. They adjusted it but not to what it was supposed to be!!! I will NEVER stay here again.
June 18, 2013
Rated 3.0 out of 5.0 by LtrsandNumbers I really want to like this property . . . . .
Nice people. Great location. BUT - checking-in was a nightmare. The second room we had booked for friends wasn't prepared and one of the three roommates had her cash-loaded credit card billed $450+ for all three of them and it was not corrected for days, leaving our frined withou the use of $450 for her vacation. TERRIBLE of IHG Group - VERY BAD customer service on the corporate side. However, the owners & staff of this property were all very nice peope who worked hard to ":make it right". HI-Express will not be on our favorites list anymore though, due to changes that are not good for customers. Just sayin' . . . .
June 14, 2013
Rated 5.0 out of 5.0 by babsmouse37 the staff was great!
the hotel itself was was nice (not brand spanking new but clean and updated) but it was the staff that made the stay 5 stars.
because of the suggestion from the desk clerk Brenda, mom and i had a great lunch at a recommended restaurant in Beaufort (she asked where we were headed for the day) and then a FABULOUS time at the aquarium there.
had she not suggested those 2 places, we would have missed out on a great day.
the lady in charge of the breakfast (whose name i didn't get) was SO ON TOP OF THINGS :)
as something was removed from the available selection, she was right there making sure there were replacements for the people who had yet to serve themselves.
very friendly, very clean and a wonderful experience.
glad we chose this hotel for a 3 day layover.
May 21, 2013
Rated 5.0 out of 5.0 by NursePat New Bern,NC Holiday Inn Express
I Stay here once a week.. Always courteous and kind.. my room always very clean and comfortable.
May 7, 2013
Rated 5.0 out of 5.0 by Hollyberry A good place to stay
We've stayed at the Holiday Inn Express in New Bern twice now. It's convenient to the airport and a variety of restaurants plus it's quiet. Both times we've stayed here the staff has been most helpful. I would recommend it wholeheartedly.
March 24, 2013
Rated 4.0 out of 5.0 by RoadWarrior9999 Almost there
This is a great property. The only drawback is that everytime I have styed there I have not received a free upgrade to a suite. I have been a platinum member since 1998- I believe I have earned it.
March 11, 2013
Rated 5.0 out of 5.0 by heliport not right but perfect
When I checked into this hotel It was the start of my much needed vacation with my wife and kids. During my check in I received the warmest welcome I have seen in a long time from the front staff. She was also very knowledgeable of the area. When I got to my room it had pictures on the floor and phones with no phone line attached. (it was being remodeled). I went back down to the front desk to ask for a new room, she was so embarrassed about the room and kept apologizing for it. I told her no worries that it happens and went to my new newly renovated room. After about an hour she called and asked how my new room was and asked for me to come to the front desk at my leisure, that she had something for me. When I made it to the front desk she handed me an envelope and again apologized for the room. She was just the friendliest person you would ever want to talk to and I did not want to stop talking to her. The enveloped contained bonus points for priority club. It was a very memorable moment and I recommend this hotel in the highest regards of the front staff.
January 8, 2013
Rated 5.0 out of 5.0 by RepeatCustomer Repeat customer.
I stay at this hotel every time I am in the area visiting family, so I have stayed here dozens of times and have consistently received great service and a clean, comfortable and well appointed room. Desk AND housekeeping staff are always friendly.
January 2, 2013
Rated 5.0 out of 5.0 by MrEARL this is for the managment
Any one who is coming to Jacksonville this is the place to stay but i am one who enjoys the breakfast except when the scrambled eggs are used they are nasty but if you can cover with the gravy witch i love not as bad use the folded eggs much better. I stay here 5 or 6 times a year and will keep staying here even if you put out the nasty scrambled eggs and by the way your staff is outstanding you as management should be proud they represent your hotel
November 21, 2012