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Rated 4.5 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Exactly what you expect That's a good thing... I've come to expect a nice room, comfortable bed, good value, good breakfast and nice bathroom from the Holiday Inn Express. The room was a little dark getting ready in the morning. They could use more light in the rooms. Seems most hotels are the same way, though. January 23, 2015
Rated 5.0 out of 5.0 by Excellent value My wife and I were pleasantly surprised with our overnight stay in New Buffalo. We visit the area often for 1-3 night stays. Best choice in the area for value. Great staff too. January 22, 2015
Rated 2.0 out of 5.0 by Was a good hotel, but is sliding quickly. LOCK YOUR DOOR We have stayed here several times. At first we had wonderful experiences at this hotel. However, the last 2 times there have been issues. The first time was with the front desk staff. I called the hotel after my stay and was told the person who was really rude to us was the Manager and that there was nothing they could do about it. We have stayed in lots of hotels (we are priority club members, not that this hotel cared) and you have to be pretty nasty for me to call. We decided to try the hotel again a few weeks ago. Again, a different front desk staff member was fairly nasty to us. Then after we had been in the room approx. 30 min. a hotel employee opened the door and tried to come in without knocking. Thankfully we had the top lock on the door engaged or they would have walked right into the room while we were changing clothes. I went to put the comforter on the bed, and found a hole it in as large as a standard mouse pad. Not something you would miss. Also one of the drawer pulls was off the dresser and inside the drawer. I wrote to the hotel and they sent a standard "I'm sorry" email that actually addressed none of my concerns. This hotel does not care about customer service. It is clean and convenient to the local casino & the lake. January 13, 2015
Rated 5.0 out of 5.0 by New Years Eve Excellant Likely to recommend to my friends. Cozy atmosphere. Friendly staff. January 12, 2015
Rated 5.0 out of 5.0 by Love it Rooms are clean, hotel smells good, beds are comfortable. Will definitely go back there. January 6, 2015
Rated 5.0 out of 5.0 by Clean, comfortable and friendly Upon arriving, the place was very clean, the desk personnel were friendly and smiling. Our room was clean and comfortable. The choice of soft or firm pillows was exceptional. There were curtains to darken the room and it was very quiet. This room was booked for New Years Eve and another couple also booked the same place. We all went to the casino, which was very close. The casino shuttle was a great help as we did not have to worry about driving that evening. I would highly recommend this place and we plan on going back especially for New Years Eve. January 4, 2015
Rated 5.0 out of 5.0 by Highly recommended! One of the best motel experiences ever! Great breakfast, great hot tub hours, great bed, great stay. December 30, 2014
Rated 5.0 out of 5.0 by easy location to get to First time at this location Enjoyed my stay Clean hotel and friendly staff. Would recommend a stay here and be sure to visit the lake December 25, 2014
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