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Rated 4.5 out of 5 by 101 reviewers.
Rated 3.0 out of 5.0 by No available table Our room was terrible noisy. The air conditioner wouldn't kick on unless it was set on 60 and we couldn't get the fan to only blow. Breakfast was uncomfortable because we had t eat in our room. July 22, 2014
Rated 5.0 out of 5.0 by Comfortable stay and informatkon on train schedules Enjoyed my stay and dinner in New Buffalo staff provided me with information for train to Chicago July 21, 2014
Rated 5.0 out of 5.0 by Really nice people to deal with The staff is incredible!!!!! From check-in to Check-out everything was great. The room service was perfect and the breakfast was as good as any restaurant around. The hotel itself is in excellent shape and has been updated wherever necessary. Harbor Country is at your fingertips. Place is quiet if you need to do work in your room. AND, the shuttle bus takes to and from the Four Winds Casino. July 20, 2014
Rated 4.0 out of 5.0 by Spacious room! We "picked" the hotel as a stopping point to Traverse City. It was one of the most reasonably priced hotels in the half hour in Michigan. A mini-frig would have been really appreciated for the price (there wasn't one), and the exercise room equipment was minimal. July 19, 2014
Rated 5.0 out of 5.0 by good value the price and service were a great value...the location was in line with our destination... July 13, 2014
Rated 5.0 out of 5.0 by Great Value The Holiday Inn and Express was a great value for the area of New Buffalo. Easy access to downtown and the casino. July 12, 2014
Rated 5.0 out of 5.0 by Comfortable beds and pillows Had the BEST!!!!!! Cleaning service provided by Suzanne for the 4 days of our stay and the preparation of our family wedding. The bathrooms could use an exhaust fan. Your continent breakfast was great during the week, but did notice it was not as good over the weekend.. Coffee was weak Bacon very greasy Turkey sausage very dried out, not sure what was going on. I also would like to add, that my reservation was made earlier in the beginning of the year. So when it came time to arrive , your front desk was always very helpful with any questions I needed answered Keep up the good work!! July 7, 2014
Rated 5.0 out of 5.0 by Great staff service on Holiday Weekend The hotel is well maintained. The pool was clean and enjoyable. The hot tub was a great hot temperature. I want to recognize Susanna on Housekeeping staff whose service was well above and beyond the call of duty. As Susanna was leaving for the day on July 4, 2014, she was walking near lobby restrooms and recognized that there was a problem. A lobby visitor had clogged the men's room restroom and the ladies room was vacant but locked. Susanna stopped in her tracks to go home and put her personal belongings back in office. She located a plunger and cleaned up a nasty mess and sanitized the restroom, all with a smile on her face. She alerted the front desk staff and completely resolved the situation on her own. I saw her go back and retrieve her personal belongings after addressing the situation. She left about 30 minutes late on July 4. Her great attitude and willingness to correct a situation after she had already completed what was I am sure a long and grueling day with full occupancy on July 4 was very impressive. Thanks Susanna. July 7, 2014
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