Rated 4.3 out of 5 by 68
Rated 4.0 out of 5.0 by EAKKGD Close to the Beach
We picked this hotel because it was close (1.4 miles) from the beach and the downtown shopping centers. At the time of our stay, no other hotels were available. The first night of our stay was very relaxing but when patrons filled the hotel by the second night it was difficult to sleep. Patrons were being loud in the hallway in the middle of the night and the fire alarm went off at 4 am. When we got up to evacuate the building the alarm went off. There was no formal announcement or mass call stating that it was a false alarm. We went to the front desk to inquire, because we couldn't get through by phone. There was no apology just a statement that steam from a hot shower caused the alarm. I am happy to report that their fire alarm works but there needs to be a way to inform guests when it is a false alarm. Therefore, the first night stay was great; the second night we should of stayed somewhere else.
July 27, 2013
Rated 5.0 out of 5.0 by LindaJerry Friendly staff
This was the friendliest staff we have ever encountered at a Holiday Inn Express. Everyone went out of their way to inquire if we were o.k. and if everything was o.k. The front desk people and the breakfast room personnel were exceptionally hospitable. We will certainly choose this hotel again if back in the region. Also, it makes us want to seek out other Holiday Inn Express hotels wherever we travel.
July 10, 2013
Rated 5.0 out of 5.0 by Mori11 Great facility
Visited with my sister and had a great time at the Holiday Inn Express, New Buffalo, Mi. Room was great with comfy beds and great pillows...location is great for the Four Winds...requested main floor as we had my 91 year old mother with us and request was granted! Staff friendly. Person doing breakfast did a great job and. very attentive In spite of the crowd. Lack of seating for breakfast is my only complaint - biscuits and gravy yummy! Parents need to watch their kids...sticking fingers and eating at the breakfast serving table made it difficult to select food. Hot tub was relaxing..
July 5, 2013
Rated 3.0 out of 5.0 by Bailey70 Last minute stay
After traveling for over 14 hours we were just looking for a nice place to sleep and have dinner near by. We had stayed in several Holiday Inn Expresses for the previous 10 days and were looking for the same quality. Not found here! Room was average and very overpriced. Upon check out the person behind did not even make eye contact. Just reached her hand out for the room card while she kept up a personal conversation with someone out of our view (behind the wall) I will continue to stay @ Holiday Inn Expresses, just not this one.
July 3, 2013
Rated 4.0 out of 5.0 by bett519 Friendly Staff
Enjoyed stay and plan on returning. Very friendly staff.
July 2, 2013
Rated 5.0 out of 5.0 by seaton Great service
We always enjoy our stay at this hotel. It is close to the area where we conduct our business.
June 21, 2013
Rated 5.0 out of 5.0 by Homes Convinient
Great place to stay to visit Four winds casino and New Buffalo, michigan
June 7, 2013
Rated 4.0 out of 5.0 by tiger3110 Clean and met the purpose but loud
The hotel was very clean and met our purpose of just needing a place to stay. It was a little outdated in the room itself, however the bathroom was somewhat updated (granite counter). As many reviews state, it was very loud. You could hear every door open and close and people talking and walking around at night. This causes you to not sleep well since it's constant, but for 1 night I could deal with.
I also would recommend that the hotel put out some patio furniture outside the pool area. That space is great but underutilized.
June 7, 2013
Rated 4.0 out of 5.0 by Shad02 Uncomfortable bed
The pillows were good but the mattress was not good. While I was laying there watching TV I wasn't comfortable at all. I think because I was so tired and the TV put me to sleep I didn't really move that much at all during the night. Make more shuttles from the hotel to the casino.
June 6, 2013
Rated 4.0 out of 5.0 by Blossomgirl High noise level
My husband and I recently had a couples weekend in our. fav town New Buffalo. We are priority club members and enjoy the perks of the IHG. The hotel and rooms are exceptionally clean and comfortable. The only complaint was that the walls are paper thin and you can hear your neighbors talk, tv and flush. The pool and hot tub and hot breakfast were a nice bonus.
May 24, 2013
Rated 5.0 out of 5.0 by magnolia1975 always a great escape from home
I am to always treated kindly and love to stay here. It is my get away from life.
May 10, 2013
Rated 5.0 out of 5.0 by Mosh Very friendly staff
The staff tries hard to make my stay enjoyable, particularly Sara at the front desk. The rooms are nice and well kept. I would highly recommend this Holiday Inn Express to others.
May 1, 2013
Rated 4.0 out of 5.0 by Kat7788 Good value
The rooms were very nice, beds quite comfy. It was very quiet, didn't hear traffic or even people in hallways or water pipes clanking. Breakfast was pretty good, better than most probably. Warm cookies in the lobby when we checked in were wonderful and greatly appreciated. I think this hotel was an excellent value and we would most definately stay here again.
May 1, 2013
Rated 4.0 out of 5.0 by Dhephart Nice location
Lady at check in wasn't very friendly, but the young man was. Other Holiday Inns we stay at greet us with a bottled water and a snack, staff didn't even mention that we were Priority Club members. Lady that worked the breakfast wasn't nice and acted disgusted when girls wanted more bacon.........other than that the facility was nice and rooms comfortable.
April 26, 2013
Rated 5.0 out of 5.0 by magnolia1975 Employees always freindly
Everyone is pleasant and kind, despite other guests being difficult. I love to stay here every time I visit New Buffalo.
April 19, 2013
Rated 5.0 out of 5.0 by Garo Quiet and great breakfast
Room was excellent. Breakfast was the best we have had in our travels. Only drawback was that we were charged $50.00 on top of our bill (we were aware of that before when we booked) for our Miniature Schnauzer. Other hotels (even Holiday Inn Expresses) state that the charge is anywhere from $10.00 to $25.00 and most reduce the fee or completely drop it.
April 16, 2013
Rated 5.0 out of 5.0 by John5151 Great value fo the price
I had the pleasure of staying at the New Buffalo Holiday Inn Express while on business. My wife and I thoroughly enjoyed the breakfast and the variety of foods available.
We just thought that you should know that the Management and Staff of the New Buffalo Holiday Inn Express are doing an excellent job and should be commended.
Sometimes a thank you is enough but please let them know what a great job they are doing and to keep up the good work.
John and Bonnie
March 11, 2013
Rated 5.0 out of 5.0 by maidenOH excellent hot tub/pool/fitness center
This New Buffalo, MI Holiday Inn Express is the best Holiday Inn express that our family has EVER stayed in. We visit this hotel three to four times a year and we love it. For the adults it is located between two casinos and for the kids, it has a great pool area! Every time we come, the staff is so knowledgable and very friendly. They have always recommended excellent dining and great fun in the area. This is really become our home away from home and the best part is......we dont have to do any chores....the staff does it all. Thank you, New Buffalo, MI
February 22, 2013
Rated 5.0 out of 5.0 by BigTimmy36 excellent service
Great stay while on business, Front desk rep Melody took care of all our needs, excellent representative,always putting us at top of line ,words can't describe the awesome feelings we had with our stay there ,...exceptional excellent service. look forward to more stays there next year.
February 18, 2013
Rated 5.0 out of 5.0 by jldiii Great HIX location
I always look forward to staying at this hotel. Staff is always friendly, room is clean, wireless Internet works well, and I usually get upgraded.
I try to stay here each time I'm heading to Michigan.
Keep up the good work
January 15, 2013
Rated 5.0 out of 5.0 by TravelsWithDog Easy access and dog friendly
On the last night of a 3500 mile driving trip, filled with lots of weather-related closures and delays and holiday travel stress in general, it was so nice to pull into a place that was easily accessible from the Interstate at an uncrowded interchange, was clean and comfortable and efficient, AND (most important) dog-friendly. Even though I'm ready and willing to pay extra fees for my dog (including large deposits, if requested), It is often difficult to find nice lodging facilities that allow pets, so I really appreciated this Holiday Inn Express as a great way to end my long trip.
January 9, 2013
Rated 5.0 out of 5.0 by Cyclone1955 Good place to end the day.
Easy access to I-94. Friendly staff upon arrival and departure.
One of the best value Holiday Inn Expresses, as many are pricing themselves out of the market for business travelers.
January 8, 2013
Rated 5.0 out of 5.0 by lwood2659 Clean, comfortable room
Great place, although a bit pricey. However the town was dead.i.e...the restaurants were closed full winter mode.
December 18, 2012
Rated 5.0 out of 5.0 by DanMN Nice Refreshing Hotel
This is a nice refreshing hotel convenient to many area attractions. Melody at the front desk is extremely helpful, pleasant, and has a great memory of repeat guests. The hotel is close to the Four Winds Casino and numerous local eating establishments, including fine dining and fast food.
The New Buffalo hotel is minutes away from the excitement and beauty of Lake Michigan. I would recommend this hotel to anyone staying in the New Buffalo area on personal or business purposes.
December 5, 2012
Rated 5.0 out of 5.0 by reviewer1 Nice place.
Nice accommodations: very clean room, relatively comfortable bed, good water pressure in the shower, friendly staff. No complaints, would stay here again if in the area. Would have been nice if it was closer to "downtown" New Buffalo, the view wasn't anything spectacular (a gas station and a McDonald's), but it was definitely more affordable than something by the beach! VERY short drive to downtown.
November 23, 2012
Rated 3.0 out of 5.0 by Leslt Poor service and bad air conditioning
The staff was wonderful, with the exception of the woman bringing out the breakfast items. My sister went down at 9:40 to get some breakfast and saw there were no eggs. When she asked the woman if there would be more eggs, the woman said "No!". Also, our coffee carafe was broken and glass was in the carafe. Good thing we looking in it before making our coffee. In our first night's stay, the air conditioner wasn't working and when we called the front desk, nothing was offered in the way of a fix. I would not recommend your hotel if asked. It was an okay stay.
November 4, 2012
Rated 4.0 out of 5.0 by Rachel09 Better than expected
Our king suite was clean, comfortable, and spacious. Large bathroom counter and good lighting. Location near Indiana border and Lighthouse Outlets was a plus. Hotel seemed more updated than I expected. Would stay here again.
October 26, 2012
Rated 5.0 out of 5.0 by PoolQueen Holiday Inn Express is always reliable
When I travel for leisure I always choose Holiday Inn Express. They are consistently clean and a good value. This one in New Buffalo was up to those standards. I would stay here again. The breakfast was good and the staff let it stay open a bit longer for the stragglers on a rainy Sunday morning . That was appreciated.... thank you.
October 13, 2012
Rated 5.0 out of 5.0 by Maja Thank you Holiday Inn Express!
Wonderful experience, very clean and comfortable room, extremely kind staff. You made our stay! I recommend this hotel strongly.
October 12, 2012
Rated 4.0 out of 5.0 by steve33 helped me with two needs great comfort
staff was great help and room was great and it was a short drive to the lake
October 5, 2012