Rated 4.6 out of 5 by 140
Rated 3.0 out of 5.0 by Johnd46 Nice Hotel
Nice place. Friendly staff. Convenient to downtown.My only disappointment was I requested a balcony when I made my reservation some weeks in advance, but wasn't informed that I couldn't have a balcony until I arrived. I would have appreciated knowing that earlier, so I could have considered options.
August 14, 2013
Rated 5.0 out of 5.0 by TriFan A wonderful stay
I want to thank the staff for making our stay an extremely pleasant one. Everyone, especially the front desk staff , is professional, friendly and all went out of their way to accommodate us. I am looking forward to a return stay next year when we once again attend the ironman 70.3 that take place in the benton harbor/ st. Joseph area.
August 9, 2013
Rated 4.0 out of 5.0 by lav4 Poor customer service
The gentleman that checked us in was very unpleasant and did not make us feel welcome at all!!! We have stayed here every summer for many years and have never had that experience. Also there were never cookies available and the kids look forward to them.
August 8, 2013
Rated 5.0 out of 5.0 by GLS1979 Great location and service
The location of this hotel was great! Very close to Silver Beach and the wonderful shops on main street in St. Joe.
The staff was wonderful at check in and were very helpful with recommendations to local restaurants and shops.
This hotel was extremely clean! Thoroughly enjoyed our stay!
August 6, 2013
Rated 5.0 out of 5.0 by Granny74 Clean comfortable room with great service
We have visited the St. Joe's area every year, for the past 30 years, but have never stayed in the Holiday Inn Express. We were pleasantly surprised, and enjoyed the comfort and cleanliness of the room, the indoor pool, the delicious breakfast with the very accommodating staff. Overall, it was a great experience, especially, and considering it was mid-July and the height of the summer tourist season.
August 2, 2013
Rated 5.0 out of 5.0 by AdventureMomof4 Loved St Joe & room was huge
The size of the room was amazing and met all our needs with four small kids and two adults. We really liked the microwave/ refrigerator/ sink area too. Breakfast was great and the workers were very helpful and sweet. We spent a morning at the pool and had a really good time. It was a little far from the beach, but parking was adequate an easy location. The room was a little dated, but we loved the kid room, tables, and extra seating. Next time will ask if we could have a room with lake view. We biked down to the beach every day and had a fantastic time. We will be back!
July 27, 2013
Rated 5.0 out of 5.0 by Hollywoodchryst Clean room and convenient location
Just a very short drive from downtown area. Great facility!
July 18, 2013
Rated 5.0 out of 5.0 by nurseandmomof4 Loved the family suite
We had a very pleasant stay. Nice and close to the beach. We were pleasantly surprised with the family suite. Very spacious! The kids loved the bunk beds and loved having "their own separate room". They were also thrilled that there was a PlayStation even though we weren't in the room much to play it. Breakfast was a plus. Linda in the breakfast area was very sweet and helpful. Would definitely stay here again.
July 18, 2013
Rated 5.0 out of 5.0 by michimimi Just a very pleasent stay
A very pleasent stay ! We were in St Joseph for the 4th of July Fireworks at Silver Beach and this was the closest available room to pre book. Prices were about $30.00 more than usual, for this holiday weekend however.
The staff was nice, hotel room was spotless and fresh. No deodorizer smell like other hotel rooms we have had.
The desk clerk was right about leaving early for the firework show, as there were no parking places anywhere in town. Most of the fireworks were not at the "end" of the pier out into the water. Most of them were at the shoreline by the "ticketholders only" seating. We did see a small amount of fireworks at a small outlook near the hotel but the show was very late, very short and disappointing.
Hotel wise , I would recommend staying here anytime though. One question? Why no bacon , english muffins or wafflemaker like a competitive hotel has. Breakfast was a bummer.
July 15, 2013
Rated 3.0 out of 5.0 by Frank521 Stay Just OK
I booked this hotel because of the good location but there’s nothing differentiating it from other Holiday Inn hotels. Front desk staff was courteous but not particularly friendly. When asked if early check in was available we were told that check in was at 3:30 and to come back then. No effort was taken to see if there were rooms available even though I thought this was one of the benefits of being a platinum member. In addition, I didn’t get recognized as one either upon check in. This is the third location where this happens. It’s starting to seem to me that the Priority Club program doesn’t mean anything other than getting points for free stays.
July 13, 2013
Rated 5.0 out of 5.0 by lugin Stay frequently
Over the last year I have stayed at this location many times. Rooms are very nice and have always had very good service. Love the rooms with the balcony, very nice view of Lake Michigan.
July 2, 2013
Rated 5.0 out of 5.0 by Jim5 We'll be back!
Great location off the beatin path but close enough to the beach - the reason we came. Super friendly staff, squeaky clean and updated. Sunday morning had a great breakfast with plenty of choices - Monday morning not so much. There were out of most of the hot options (eggs, bacon, biscuits) and had to wait for them to replenish. Overall had a great time and will be back!
June 29, 2013
Rated 5.0 out of 5.0 by EHSOhio One of the Best
I have stayed at many IHG properties, and this one, is at the top of the list, excellent staff, location, and amenities. The only downside was the hallways and elevator were sweltering. Oh yea, beautiful sunsets…
June 25, 2013
Rated 4.0 out of 5.0 by Membersince2006 First Visit
A couple of us stayed at this hotel to take the wine tours. The hotel has a great location and is a typical Holiday Inn Express with they regular amenities, rooms and breakfast. It is next to a Mexican restaurant if you need a place to grab dinner near by. The young guys at the front desk were not exactly pleasant or helpful, not did they recognize either of our parties as Platinum Priority Club members. The house cleaning staff were friendly. Overall all we would stay here again.
June 21, 2013
Rated 5.0 out of 5.0 by NLS13 Nice property in a good location
We reserved one of the king suite rooms which was huge. Great view of Lake Michigan from the balcony. A very nice property in a good location, quiet but not too far from downtown St. Joseph. It was nice to have the option of a restaurant next door which did not require driving. Staff was friendly and helpful.
June 19, 2013
Rated 3.0 out of 5.0 by Dusty8417 Very clean
Location cleanliness was excellent.
My only complaint was the check out available to Priority club members was not there and breakfast was very late, so I was unable to have breakfast.
I did check out around 6am, but the breakfast was not even started, and the girl at desk said she just didn't get to dropping off the hotel bill for priority club members.
Lots of businesses in this area start around 7am so 6am check out is not abnormal.
I do not think I will stay here again, there are other hotels just as convenient.
June 15, 2013
Rated 5.0 out of 5.0 by gj139 Comfortable bed and separate room for kids
We really enjoyed our stay at the St. Joseph Holiday Inn Express. We had such a good time that we already booked another visit for the summer. We booked the room that had a "Kids Zone" (separate room for the kids) and it was absolutely sound proof when their door was closed. My husband and I had time to be with the kids but also enjoyed our quiet time while the kids played with the Playstation in their room.
June 7, 2013
Rated 5.0 out of 5.0 by awesome22 Great location for a quiet good time.
The people who work here are marvelous. Everything is clean and everyone is very respectful. Couldn't ask for a better place to stay.
June 5, 2013
Rated 5.0 out of 5.0 by mid1280 Planning a Repeat Performance
When you arrive at a hotel to check-in, the first person you encounter is the desk clerk. When you are made to feel "special" during those few brief moments, you just know you will be staying at a first class facility. That's how we were treated from the moment we arrived until our departure. We were impressed by the comforts in our room, the cleanliness of the hotel, the warmth & helpfulness of your staff, and the phenomenal breakfast provided. This left us with such a lasting impression, that we decided to book a return visit in a couple of weeks. There is no drive too long when you need "another dose" of the Holiday Inn Express in St. Joseph experience!
May 14, 2013
Rated 5.0 out of 5.0 Great experience
Rarely do I provide a review, however your breakfast offering was outstanding thanks to Linda! Everything was delicious and she went out of her way to assist and make sure I had everything that I needed!
Please pass on my thanks to Linda!
April 29, 2013
Rated 5.0 out of 5.0 by ReliableMike Great family stay
We enjoyed the Kids suite with our three children. The rooms were well appointed. Staff was friendly and helpful, especially Linda in the breakfast room. The location was a couple of miles from the center of town. The Mexican restaurant next door was very good.
We will certainly use this property again for family travel!
April 21, 2013
Rated 5.0 out of 5.0 by JMike67 Assigned room type as requested in advance.
Everything was perfect with this experience except for the weather. We had a room with a view of Lake Michigan...unfortunately the fog, wind, rain and cold temperatures spoiled our later plans.
April 15, 2013
Rated 5.0 out of 5.0 by Ryan220 Kid Friendly & Nice Breakfast!
We stopped at this Holiday Inn on our way home from visiting family and booked a kid-friendly suite (figuring that it would be a nice treat for the kids on the last day of vacation). It was great! Not only will I always look for the kid-friendly suite option anywhere we go, but we will also make sure to stop at this hotel. The suite was huge so we were all able to spread out and relax doing different things without bumping into each other. The breakfast was hot and the attendant made sure that everything was stocked all the way until the end. (Our family went to breakfast in a couple of shifts. Our last trip for food was about 15 minutes before it was scheduled to end and they were still refilling everything!)
The hotel wasn't perfect. There were a couple of minor issues. The pool was cold. The tv in the fitness center was on the fritz. Our wi-fi barely worked in our room. These were mostly minor issues and we saw the maintenance person there on a Sunday morning working (we believe on most of those issues#.
As far as being a Priority Club Member, they didn't do anything to suggest that I was 'extra' valued or that I received anything in particular. I don't expect a lot #I do it mostly for the points and free stays# but it would have been nice to be acknowledged and received something small to note it.
Overall, we were very pleased and would/will do it all over again if we have the opportunity!
April 5, 2013
Rated 5.0 out of 5.0 by Beachnut Feels like home
Whenever we go to Saint Joseph, we stay at the Holiday Inn Express. On our last stay, as we walked through the doors, my wife commented that "It feels like home". It's relaxing and the staff is great. We will be back.
April 3, 2013
Rated 5.0 out of 5.0 by Misspawpaw Would Not Use Any Other Hotel in St. Joe
I don't think that i have enough thanks for all this Hotel has done for the Miss Paw Paw Scholarship Program during Blossomtime week! Thank you again for all you do and see you next year
March 18, 2013
Rated 4.0 out of 5.0 by passingtrhough Nice location
The location was nice. A little far off the highway but close to downtown and the water. The sheets, however, felt like sandpaper. They need a gallon of downey to soften them up.
March 15, 2013
Rated 3.0 out of 5.0 by Berhanu Engineer
Didn't replace bath room aminity . Materess very soft and weak
March 6, 2013
Rated 3.0 out of 5.0 by 168Frank Front desk personnel issue
I have stayed at this hotel many times over several years and never have had reason to be displeased.
But this trip from the second I walked to the desk I was dissapointed and taken aback by the attitude of the man at the desk.
I did not recieve the customary, "Hello, welcome to the------", speech as normal experience. Instead I got, " What'd you need?"
As a P.C. Member I don't expect special treatment or gifts but sometimes get them at different properties and I accept the token as offered. But the man at the desk when I checked in just pulled out a basket of assorted chips and said, " here you get one of these, pick one". I declined.
Finally, I met several of my associates for dinner and upon our return to the hotel we attempted to enter the building from the parking area at the rear of the building and the card keys would not work. We had to walk thru the unshoveled snow to the front lobby to enter. When I told the man at the desk, he just blew me off and said, " the system does that when it switches over". I have no idea what he was talking about.
I wish I had his name for you but I don't. But he was the only one at the desk area when I checked in on the 18th in the late afternoon.
I can only recommend this hotel because of previous experiences at that location.
February 26, 2013
Rated 5.0 out of 5.0 by Woltin Good Service and recommendable hotel
Always good to stay here. Service is very good and the rooms are refurbished.
February 18, 2013
Rated 5.0 out of 5.0 by Cheesehead1 Great staff providing great service
My wife and I stay at this hotel 18-20 days each year. We have never been disappointed. The hotel has very personable and hardworking staff . Hotel cleanliness is always a priority. The location in the surrounding community is truly outstanding.
February 16, 2013