Rated 3.0 out of 5.0 by Peter8259 will consider coming back
We always look for a Holiday Inn express for our family.We are a loyal customer. The only thing with this stay is that if I had known this room was directly across the ice machine/vending machine I would have requested for a different room. We got in late that night & were too tired we just wanted to go to bed. Mistake. I should have asked to be moved to a more quiet room! Lesson learned.
May 16, 2013
Rated 5.0 out of 5.0 by Anthony777 Nice Hotel
Very pleasant hotel. Nice rooms, nice staff, very clean and well-maintained. The place looks like new. My son really enjoyed the indoor pool. The big buffet (and country store) a few miles down the street in Lewistown was interesting, kind of fun and a good value. I stayed here a year ago and had much the same experience. I stay in a lot of hotels throughout the year, nothing to worry about here.
May 9, 2013
Rated 5.0 out of 5.0 by Leeron our extended stay.
We are so thankful for the great atmosphere and the accommodating staff, during our extended stay. We had a great experience while there and my sons thoroughly enjoyed the hot tub and pool. Everyone tried to make our stay as close to home as possible since we were not able to be in our home, do to our fuel oil tank rupturing. The staff are very friendly and helpful, and they have a great breakfast too. The beds are very comfy to sleep on, for which I was very grateful for, since I suffer with Fibromyalgia. Thanks again to everyone who helped make our stay a great experience.
May 6, 2013
Rated 5.0 out of 5.0 by Kentucky Favorite Place to Stay
I always look forward to my stops at this motel. The management and staff are the friendliest and most accomodating I have ever encountered. Always a smile, and a hello or good bye whenever entering or leaving the motel and a willingness to address any question or problem I need help with. The rooms are clean and well appointed. The breakfast bar is excellent. The pool and hot tub are always kept clean and are a nice end to a long day. I have never had a problem with any of the services such as telephones, WIFI or TVs. When on the road, I feel like this motel is my "home away from home". I am looking forward to my next stay. Five Stars!
May 2, 2013
Rated 2.0 out of 5.0 by Olmoshoney Low water pressure
The room and service were excellent but if your a man you want a good strong water pressure shower in the morning.The water pressure was
Terrible . If the water pressure is low it takes twice as long to shower
We will be traveling this was a few times a year and I plan on trying another hotel.
May 2, 2013
Rated 3.0 out of 5.0 by Robert555 Could be nice Hotel if staff was friendly and mattress;s replaced
Average Hotel! has many upgrades .but the overall staff brings it down. They will not even acknowledge you in the morning or when returning at the end of day! Renae is the the only front desk person that is nice and helpful with all concerns! Better Keep Her! You
stay at a hotel and expect comfort, and that's not what you find here! The bed mattress's are all worn out and the housekeeping is marginal at best!
April 9, 2013
Rated 4.0 out of 5.0 by Guest444 Good place to stay near Lewisburg
Enjoyed my stay in New Columbia, while visiting friends in Lewisburg. Every was good, and the room was enormous. However I couldn't get the wifi to work and since I only had a few hours to sleep I didn't ask the staff to fix things. Break items looked on the thine side and so I decided to be healthy and left in the morning with a nice cup of coffee! As a gold priority club member I got a bottle of water, which is always nice.
April 6, 2013
Rated 1.0 out of 5.0 by SMALBERD Internet doesn't work and poor service
This was my 2nd stay at the Lewisberg/New Columbia HIE and it will likely be my last. On both occasions, the Internet did not work and the evening shift desk person has no people skills.
Wireless Internet service does not work or is so slow that it does not work. As a business traveler, Free Wi-Fi is one reason I choose (and recommend) HIE. When I inquired about the service to the night shift desk clerk and stated that the Internet did not work during my previous visit approimaltely one month earlier, she simply said "they're working on it" ; effectively, not responding to the issue that it apparently not worked proplerly for some time. In general, the evening desk clerk is not a problem solver and is not customer oriented. Finally, I've had to wait at the front desk every time I needed help. The only time she is visibly at the front desk is when another customer is there. If that is not the case, she is sitting in the back.
My room was not cleaned satisfactorily, in particularly the bathroom. This is likely because the housekeeping staff is sitting was busy sitting on a bench in the front of the hotel chain smoking.
The breakfast selections are the same every day. Other HIE locations have some variety in the breakfast offerings, but not this site. Again, this is the only HIE site where I've stayed for multiple days that I never say the breakfast bar attendant.
Let me end by saying that if a business hotel decision is mine, I choose HIE. I also often use HIE for personal travel. This is also the first time I am taking time out of my busy schedule to write to complete this survey. As with any other business, if this many things are wrong, local management is to blame. Someone from HIE should visit this location and make an assessment of their own because this hotel is not up to HIE standards.
March 27, 2013