Rated 3.9 out of 5 by 39
Rated 4.0 out of 5.0 by HappyCouple22 A quiet friendly place
We were heading home from our honeymoon and needed a place to stay overnight. We booked ahead and so the staff had us in our room in 5 min. That was perfect because it was late, after a long day on the road, and we had dinner take out that we didnt want to get cold. The room was perfectly clean and comfortable. It was a nice quiet place to rest. I would recommend stopping here anytime.
Breakfast was delicious, with a decent variety of food. (No waffle iron lol). But everything tasted great!!
With express check-out it's like we weren't there at all. So easy, Thanks Holiday Inn Express.
September 28, 2013
Rated 1.0 out of 5.0 by MissRandi Very disappointed
This was the worst experience I have ever had in a hotel and I travel a lot. I'm in hotels for approximately 10 days out of 30/31.
I booked through holiday inn express online.
I called three times to let the front desk know I'd be having a late arrival. Each time I was told there was no need to call because my room was guaranteed and they had several rooms available. When I arrived after checking in I was very upset after seeing the room I was given. Besides the fact that they hadn't cleaned the room very well, the ceiling above the shower in the bathroom was all rippled and coming down, the walls by the door and by the bed were all stained and rippled. I was given a handicap accessible room where the tv was so far from the bed I couldn't see it. I went down to the front desk and was told by the lady there was nothing she could do about it. I asked her if I could switch rooms and offered to pay more if need be and she said no because I booked through a third party which I didn't, I booked through holiday inn online. I went back to my room but I just felt so uncomfortable. I called the front desk three more times asking if I could switch rooms and they lady became irritated and said no she couldn't do anything and to speak to the person at check out time. Unfortunately she refused to give a refund or I would of left and stayed someplace else. Needless to say it was a sleepless night in an uncomfortable room where the tv was so far away I couldn't see it and the wifi didn't work either. Upon check out I called the front desk again and informed them of the horrible events last night. The lady at the desk said she could only refund me $35.00 for the inconvenience of the bathroom ceiling. There was nothing she could do about it. I asked for the manager and she said I needed to call or email him.. To this day I have yet to get response. I would Definitely not recommend this hotel.
September 6, 2013
Rated 4.0 out of 5.0 by Dunboyne Good overall experience
Although I found the bed hard and not comfortable, our overall experience was positive at this Holiday Inn. Very easy to find with excellent breakfast choices. I found the facility to be very clean.
September 4, 2013
Rated 4.0 out of 5.0 by Emmyelaine Great location for LL World Series
Nice pleasant location pleasant staff and clean facilities
August 26, 2013
Rated 5.0 out of 5.0 by Sawy4 Great Stay
Great place to stay if in town for Little League World Series as it was just a short 20 minute ride which was traffic free. We got in and out of the stadium and on the road quickly. Staff was very friendly and was prepared with information regarding location and maps for parking. Great value, very clean rooms and breakfast variety was ample..
August 21, 2013
Rated 5.0 out of 5.0 by FloridaTraveler Nice Holiday Inn Express
Pretty much your typical HIE! It was remodeled, clean, and comfortable. An unusual approach to get to the hotel. But once there, it was very nice.
August 21, 2013
Rated 5.0 out of 5.0 by Mark1492 Nice, Quiet and Clean.
This is the best Holiday Inn Express Motel I have stayed in. Very nice, clean and quiet with decent breakfast. The staff was friendly and helpful. Pool area is well kept and clean.
I'm definitely staying there again when I'm in the area.
August 19, 2013
Rated 5.0 out of 5.0 by 101daytraveler Great Hotel, Clean, New
Stayed here again, very nice stay as usual. Clean, well kept hotel.
July 30, 2013
Rated 4.0 out of 5.0 by Doyle54 Business trip
Price was a few dollars more, but location was perfect for me.
July 27, 2013
Rated 5.0 out of 5.0 by ojuice86 Great Hotel!
Lately we only stay at Holiday inn expresses the price is right service is usually good, and rooms are very nice!
July 9, 2013
Rated 3.0 out of 5.0 by Stockjohn Missed opportunity to impress
I had booked on line like I always do and booked the wrong date. We got in early in the wee hours of the morning and our reservation of course wasn't there. Instead of saying...we do have rooms availbale tonight, the comment was, your reservation was last night and I had to charge you for the other night. I completely understood since I have done this twice this year now. (Yep I can be a screw up#. I then had to solicit to see if there were any rooms available #it was 2:30 in the AM) as we were passing through and just needed a little rest before we continued on our travels. The response of the front clerk was "you are not planning on spending tonight are you? because check out time is ____". She then charged me full rack rate.
I am Platinum and normally don't expect much but she really made me feel unwelcome. I need to clarify that I absolutely did not raise a stink over my screw up and the need to charge.
She would have gained so many points by saying...I am so sorry Mr. _________ but it appears as if you had a reservation for last night which we had to charge you for. I do have rooms available yet tonight and I can cut $10.00 off the current rate I am supposed to charge. Would you like me to check you in. That would have made me feel like a valued member.
She sure did nothing to make me feel like a valued customer as everything we discussed it was negative first. She sure missed an opportunity.
Next time I will not be utilizing this property.
July 8, 2013
Rated 5.0 out of 5.0 by foxxy Great stop, clean, great experience
We were traveling east for a long trip and prior to leaving we targeting a few potential places to stay, this being one of them. We called a few hours before arrival and they promptly took care of everything very quickly. The room was clean, they opened the pool a bit early to allow our kids some fun in the morning.
June 26, 2013
Rated 5.0 out of 5.0 by dlsr always good
I use this hotel for business in the area every 4-6 weeks and always have a good experience from the hotel itself to the people. Always a good stay
June 19, 2013
Rated 3.0 out of 5.0 by ThorJeff disappointed
The room a/c did not get cold. It is set to only cool the room not actually make the room cold. On a 90+ degree day, only cooling the room is not enough. Also, I am a priority member and did not receive any points for this stay. You keep raising the total points needed for a free stay so that is getting much more difficult for the 2-3 times a year I use a hotel. We always stay at Hol. Inn Ex., but your rewards program does not offer any incentive to return. Other loyalty programs offer better incentives so I will be switching after I use my remaining points.
June 16, 2013
Rated 5.0 out of 5.0 by dtkeez Great Service!
We love staying at this Holiday Inn Express when we visit family. The staff is so friendly and accommodating. We are platinum priority club members and not all hotels are willing to give upgrades but this one is. We appreciate them and their kindness and courtesy!
June 3, 2013
Rated 3.0 out of 5.0 by Peter8259 will consider coming back
We always look for a Holiday Inn express for our family.We are a loyal customer. The only thing with this stay is that if I had known this room was directly across the ice machine/vending machine I would have requested for a different room. We got in late that night & were too tired we just wanted to go to bed. Mistake. I should have asked to be moved to a more quiet room! Lesson learned.
May 16, 2013
Rated 5.0 out of 5.0 by Anthony777 Nice Hotel
Very pleasant hotel. Nice rooms, nice staff, very clean and well-maintained. The place looks like new. My son really enjoyed the indoor pool. The big buffet (and country store) a few miles down the street in Lewistown was interesting, kind of fun and a good value. I stayed here a year ago and had much the same experience. I stay in a lot of hotels throughout the year, nothing to worry about here.
May 9, 2013
Rated 5.0 out of 5.0 by Leeron our extended stay.
We are so thankful for the great atmosphere and the accommodating staff, during our extended stay. We had a great experience while there and my sons thoroughly enjoyed the hot tub and pool. Everyone tried to make our stay as close to home as possible since we were not able to be in our home, do to our fuel oil tank rupturing. The staff are very friendly and helpful, and they have a great breakfast too. The beds are very comfy to sleep on, for which I was very grateful for, since I suffer with Fibromyalgia. Thanks again to everyone who helped make our stay a great experience.
May 6, 2013
Rated 5.0 out of 5.0 by Kentucky Favorite Place to Stay
I always look forward to my stops at this motel. The management and staff are the friendliest and most accomodating I have ever encountered. Always a smile, and a hello or good bye whenever entering or leaving the motel and a willingness to address any question or problem I need help with. The rooms are clean and well appointed. The breakfast bar is excellent. The pool and hot tub are always kept clean and are a nice end to a long day. I have never had a problem with any of the services such as telephones, WIFI or TVs. When on the road, I feel like this motel is my "home away from home". I am looking forward to my next stay. Five Stars!
May 2, 2013
Rated 2.0 out of 5.0 by Olmoshoney Low water pressure
The room and service were excellent but if your a man you want a good strong water pressure shower in the morning.The water pressure was
Terrible . If the water pressure is low it takes twice as long to shower
We will be traveling this was a few times a year and I plan on trying another hotel.
May 2, 2013
Rated 3.0 out of 5.0 by Robert555 Could be nice Hotel if staff was friendly and mattress;s replaced
Average Hotel! has many upgrades .but the overall staff brings it down. They will not even acknowledge you in the morning or when returning at the end of day! Renae is the the only front desk person that is nice and helpful with all concerns! Better Keep Her! You
stay at a hotel and expect comfort, and that's not what you find here! The bed mattress's are all worn out and the housekeeping is marginal at best!
April 9, 2013
Rated 4.0 out of 5.0 by Guest444 Good place to stay near Lewisburg
Enjoyed my stay in New Columbia, while visiting friends in Lewisburg. Every was good, and the room was enormous. However I couldn't get the wifi to work and since I only had a few hours to sleep I didn't ask the staff to fix things. Break items looked on the thine side and so I decided to be healthy and left in the morning with a nice cup of coffee! As a gold priority club member I got a bottle of water, which is always nice.
April 6, 2013
Rated 1.0 out of 5.0 by SMALBERD Internet doesn't work and poor service
This was my 2nd stay at the Lewisberg/New Columbia HIE and it will likely be my last. On both occasions, the Internet did not work and the evening shift desk person has no people skills.
Wireless Internet service does not work or is so slow that it does not work. As a business traveler, Free Wi-Fi is one reason I choose (and recommend) HIE. When I inquired about the service to the night shift desk clerk and stated that the Internet did not work during my previous visit approimaltely one month earlier, she simply said "they're working on it" ; effectively, not responding to the issue that it apparently not worked proplerly for some time. In general, the evening desk clerk is not a problem solver and is not customer oriented. Finally, I've had to wait at the front desk every time I needed help. The only time she is visibly at the front desk is when another customer is there. If that is not the case, she is sitting in the back.
My room was not cleaned satisfactorily, in particularly the bathroom. This is likely because the housekeeping staff is sitting was busy sitting on a bench in the front of the hotel chain smoking.
The breakfast selections are the same every day. Other HIE locations have some variety in the breakfast offerings, but not this site. Again, this is the only HIE site where I've stayed for multiple days that I never say the breakfast bar attendant.
Let me end by saying that if a business hotel decision is mine, I choose HIE. I also often use HIE for personal travel. This is also the first time I am taking time out of my busy schedule to write to complete this survey. As with any other business, if this many things are wrong, local management is to blame. Someone from HIE should visit this location and make an assessment of their own because this hotel is not up to HIE standards.
March 27, 2013
Rated 5.0 out of 5.0 by 101daytraveler Great Hotel Stay Once again
Excellent New Hotel, great staff, fast internet, clean new rooms, and nice sized fitness center. Will stay again.
February 19, 2013
Rated 1.0 out of 5.0 by spx1700 AWFUL
Not only was the service horrible but somehow this was listed as a nonqualifying stay so I did not get priority club points. I don't stay at holiday inn hotels for anything but the points. I would stay at another hotel if it were not for the points. SO the points were removed in 2013 I am not staying here again if I can avoid it.
January 22, 2013
Rated 3.0 out of 5.0 by James98 Nice looking hotel.
My work has had me staying at this hotel for the past few months. It's a nice newly remodeled hotel. I was there during the end of the remodeling, which they did a nice job of keeping it clean as they could during remodel. The staff at check in and out seemed nice. housekeeping has always done a nice job cleaning rooms. I only had one really bad night (when the power was out) In the past 5 months of stays at this hotel.
January 22, 2013
Rated 4.0 out of 5.0 by dasman Contemporary furnishings
I travel quite a bit for business and this is a very nice HI Express -- almost feels brand new. Very contemporary decor/furnishing/fixtures, very clean. A definite cut above the average.
The staff, while not rude, wasn't exactly friendly or welcoming and there was no recognition for priority club membership.
January 22, 2013
Rated 1.0 out of 5.0 by Bill54 North American Sales Manager
I doubt I will be returning. I used reward points to book a room for my son and wife over the holidays and what they experienced wasn't as good as I would have hoped. Nor one that I would tolerate. I think this is the first time that any Holiday Inn I've experienced was as rude and condescending at check in. Just because they where not "me". I don't see it that way and I can assure you that there will not be an occasion for a repeat incident.
January 4, 2013
Rated 5.0 out of 5.0 by 100DayTraveler Excellent New Hotel
Brand new Holiday Inn Express hotel, clean, great staff, excellent internet. Definitely would recommend.
December 11, 2012
Rated 5.0 out of 5.0 by mike7 Friendly, hepful staff
Hotel experience was fine. The staff was especially friendly and very helpful. A good value for the money!
October 26, 2012