Rated 4.2 out of 5 by 222
Rated 4.0 out of 5.0 by Steve1554 Great Value
My stay was very comfortable and at a price I feel is a good value for the service. The room was nice and beds comfortable. Bathroom was clean and modern.
Overall, I would stay at this hotel again.
June 27, 2016
Rated 5.0 out of 5.0 by Mark R B HI
Very nice place. Clean and bright. Staff was on the spot.
Was some painting going on outside and the crew put a cover on our Car. Very impressive.
June 25, 2016
Rated 2.0 out of 5.0 by poteet48 Uncleaned room
We stayed at the Fort-Wayne-East for two night for my a 50th high school reunion. We returned after being gone from 10AM to 4PM to a room that had nothing more done to it than 2 new towels and new shampoos. The bed was unmade, trash had not been removed from the room, and dirty towels had not been removed. The staff was notified but we were told nothing could be done since the cleaning staff was gone for the day. The person at the front desk said she would report this to her manager and that we should receive a discount on our stay. We never heard another word.
June 22, 2016
Rated 4.0 out of 5.0 by Two reservations Nice hotel
Nice looking hotel with nice room as long as your not at the end by the stairs. that is contant foot traffic and luggage banging up and down the stairs.
June 19, 2016
Rated 5.0 out of 5.0 by Todd and Jill Good Value and Customer Service
We have stayed at much ‘fancier’ hotels…but the customer service takes this hotel to a level that reaches higher than the ‘fancy’ hotels. We were greeted by a very friendly, nice-looking gentleman who was amazing at his job! He welcomed us as an IHG member, noticed we had pre-paid for our room, and made sure everything was just perfect. First impressions are so important, and this young gentleman was fantastic! So many times we are greeted at hotels by representatives who make you feel that you are taking up their valuable time. Instead, we were greeted as if they were truly happy to welcome us. What a refreshing experience!
The room was clean and had every amenity that was needed. Even having pillows labeled as to which ones were soft and which ones were firm was a nice added feature. Loved having a Keurig machine right in the room!
We were expecting just a typical continental breakfast. This hotel goes above and beyond to meet the expectations of travelers! We had never seen a pancake maker…that was a real treat! Everything was organized, well-stocked, clean, and delicious. We couldn’t believe how many options they had available. Again, we have stayed at many higher-priced, so called ‘fancy’ hotels…and we’d put our stay at this hotel higher than others because of the extreme dedication to detail, and fabulous customer service.
Thank you for a wonderful stay!
June 14, 2016
Rated 4.0 out of 5.0 by EMTShort Great
Great Stay, Clean Hotel.
Construction was happening on the Front of the building at the time of my stay. Didn't care for construction equipment, but was still "out of the way"
No big problems, could hear the guest next door every so often, so better soundproofing could be used, but in overall
Very Nice Hotel!
June 10, 2016
Rated 5.0 out of 5.0 by carebear27 Friendlys staff and clean rooms
Was an enjoyable stay and comfy would definitely recommend to anyone stay here in the future as well as myself
June 8, 2016
Rated 5.0 out of 5.0 by Superbet9 Great Service
The front desk staff was awesome. Very friendly and efficient. Our stay was comfortable and we would recommend Holiday Inn Express highly.
June 5, 2016