Rated 1.0 out of 5.0 by Jim911 Non-Smokers Beware!
Friendly staff, attractive facility, great breakfast, but.....
This was my second visit. Both times given a room on the third floor. Both times had to request a room change due to unbearable smoke odor. The room on first floor was not much better. An employee stated that this was previously a total smoking facility. It's a nice facility overall, if you don't mind cigarette odor. At 4 am, we finally gave up, checked out and drove home.
March 10, 2013
Rated 2.0 out of 5.0 by cb1646 HIE Ft Wayne East (New Haven)
When we arrived for an over night stay, every door on the building had a no smoking sign posted. We checked in, got our room key and went to the room. When I opened the door, the smoke smell hit me like a brick. The room smelled like an old bowling alley. We went back up to the front desk and told them the room stunk. He came with us and agreed. He showed us the room next door (same configuration - king sized with hot tub). It only smelled slightly better and only because someone had just sprayed air freshener in the room.
He offered us another room. It was on the other end of the hotel and did not stink. However, we lost our King sized bed and hot tub. Very dissapointed. The next morning, I walked down the hall to the place where the King sized bed room was and the whole hallway stunk. Definately not a non-smoking area. I heard him checking someone in to that same room and he told them he would have to go spray air freshener because the room had a "slight smell" to it. The desk clerk was nice and tried to make it right but his look when I said the room stunk told me it wasn't any surprise to him.
I've stayed at many Holiday Inn Expresses and have enjoyed them all. However, I will not return to this location.
I know some people won't think that the smell in a room is a big deal. However, I have a very sensative nose - especially to cigarette smoke and will not stay in a smelly room. If you smoke, your house, closes, breath and hair probably stink too, you just don't know it because you have gotten used to the smell. Just sayin'.
March 8, 2013
Rated 1.0 out of 5.0 by Bettie Not Happy
When you say you can accomodate 5 people to a room then I would hope in the future you do just that and not expect 1 person to sleep on the floor!
March 1, 2013
Rated 5.0 out of 5.0 by ciscokcdc Excellent hotel!!!
This is one of the better HIE's that I have stayed at. I will be back!!! Thanks!
February 18, 2013
Rated 5.0 out of 5.0 by guard55 Weekend Rate
Advantage of arrival on weekend as I did: Best value. This hotel continues to shine and I would compare it to stays in DC, Charleston and other places I have stayed. Staff excededs expectations for service. Highly recommend.
February 13, 2013
Rated 5.0 out of 5.0 by guard55 Strongly recommend
A true place to relax and unwind after or before a meeting or enjoying a Comet Hockey Game. Manager has a new social hour snack and I have met some great people also staying. Staff is the best. Relaxing in pool is not my favorite activity but when I choose to it is indoor, safe, clean and well maintained.
February 13, 2013
Rated 5.0 out of 5.0 by PD1775 Great Place
Great place, very comfortable. Would return to this property if in the area again.
February 4, 2013
Rated 5.0 out of 5.0 by guard55 Discussion/Salsa/Chips
Once again enjoyed my stay. Had opportunity to once again meet other guests around the Big 10 BB game on the TV while enjoying the managers salsa and chips. Too many people do not take advantage of this rare time to meet others and discuss if nothing else the game. Stay was restful and prepared me for the following day quite well. Staff once again went overboard
January 31, 2013
Rated 5.0 out of 5.0 by BigRed1 Outstanding place to stay for a night
By luck I was in this area twice already this year. Outstanding Holiday Inn, great personnel, clean, quite. All around one of the best..
January 28, 2013
Rated 5.0 out of 5.0 by Cleveland Great to see the smiles on the staff's faces.
The staff at this hotel always greet you with a smile. Not just the desk people but also the house keepers. Must be a good place to work.
January 23, 2013
Rated 5.0 out of 5.0 by Theo69 Excellent service and very clean, comfortable rooms
We stayed at the New Haven, IN facility the night of 1/13/13 most recently - have stayed here before - and, as usual, had a very pleasant experience. The staff is very friendly and helpful, the rooms are really nice and everything is very clean. It is one of the nicest, best run HIE that we have stayed in. Because we have had such positive experiences and great service here, we will continue to preferentially stay at this HIE whenever we are in the Ft. Wayne area.
January 19, 2013
Rated 4.0 out of 5.0 by guard55 Good overall stay
Staff is the best that I have ran across and I do alot of travel and stay with Holiday Inn as often as possible.
January 17, 2013
Rated 5.0 out of 5.0 by C8887 Great for Business
This hotel is quiet and the staff is friendly and knowledgable. Great Lady at the front desk knows me by name. Safe and secure for vehicles and traveling alone.
December 7, 2012
Rated 5.0 out of 5.0 by karena Service beyond standard
he staff here is amazing...Larry, Nicole and Tina at the front greet by name and have patience that make them a big part of why staying there made my time away from home better, Thank you all for a great job
December 5, 2012
Rated 4.0 out of 5.0 by William911 No office center, otherwise nice
I really needed an office center as I try to avoid traveling with a computer.... Thought all holiday Inns had them, note to self & others.. They all do not.
October 15, 2012