Rated 4.0 out of 5 by 42
Rated 4.0 out of 5.0 by jkj13 Great night's sleep!
Our room was comfy and the bed quite comfortable. Usually, when I sleep in a different bed from my own, I don't sleep well. But I must say I didn't stay awake; I fell asleep quickly! I was also quite impressed by the variety of breakfast items served: pancakes, sausage, biscuits and gravy, scrambled eggs as well as boiled, a variety of cold cereals, oatmeal, fresh bananas and oranges....etc.
September 25, 2013
Rated 3.0 out of 5.0 OK
I had called to speak with manager about a bereavement rate. I called Wednesday and was told to call back on Friday. I called and left a message and he never returned my call which I thought was very rude and unprofessional. When I arrived at the hotel, the night desk girl was very friendly and welcoming. The room was decent as well. The only reason I'm giving a less the good review is because of the manager. If a customer calls and requests a call, you should return it!!
September 24, 2013
Rated 5.0 out of 5.0 aurburm csr. show
Only 25 min from auburn snnd s nicehotel good rooms clean pool and yumjdyf`
September 4, 2013
Rated 2.0 out of 5.0 by jherschell smell
It smelled like wet dog in my room and the halls. They didn't even notice that I was a priority club member.
September 1, 2013
Rated 4.0 out of 5.0 by KandC118 Wonderful staff!
We had a great experience at the Holiday Inn Express. The staff at the front desk were so welcoming and helpful. We would definitely recommend this hotel!
August 21, 2013
Rated 3.0 out of 5.0 by RocknRolz Was a little disappointed compared to other Holiday Inn Expresses.
I don't normally write reviews, but I was a little disappointed with this hotel compared to other Holiday Inn Expresses. Overall it was very average, but below are some of the thing where this hotel lacked:
-You get a 1 bottle of water to last your entire stay, no matter how many nights or weeks you are staying there- The faucet water tastes like a pool for some reason.
-HBO does not work.
-The TV's are digitally locked in such a way that you cannot use any of the aux inputs, including HDMI, VGA, Component, Composite, ect.... Not knowing this I spent an hour trying to figure out why our DVD player wouldn't work. Why lock those out, what harm can anyone do?
-The A/C unit did not work correctly. I set it to use the fan all the time so that the turning on and off of the fan wouldn't wake me up, but it ignores my setting and does whatever it wants to do. Same goes for the temperature - raising and lowering the temperature had no affect on the temperature it was trying to maintain.
-Other than things mentioned above the hotel was very average.
August 16, 2013
Rated 4.0 out of 5.0 by Sam48 Staff
We have stayed at this hotel several times and always have had an excellent experience. This time staff loud and at times rude.
July 26, 2013
Rated 3.0 out of 5.0 by abcmember2936 Had key troubles for our whole group
Room was very nice and I've never had any trouble with Holiday Inn, however this time, when we would come back to the hotel to get into our rooms, NONE of our keys would work. Our manager called their manager as we were on a tight schedule in order to make the dinner reservations for a party of 40 and the Holiday Inn manager did not seem to care that we were in this predicament.
That was a bit disappointing. - so I'm sure the next group planning for the next year will very much take this problem into consideration.
July 15, 2013
Rated 5.0 out of 5.0 by Sharon69 Nice, clean hotel
We were very pleased with the accommodations - the hotel and rooms were clean and the beds were comfortable. Breakfast had a variety of items to please everyone. We enjoyed the pool, also. Although we could see the expressway right out our window, it did not bother us with noise at all. In fact, we didn't know it was there until morning when we opened the drapes. I would recommend this hotel and would be happy to stay here again.
June 27, 2013
Rated 3.0 out of 5.0 by GHChik Good
This HI Express was OK. The front desk attendant was not at the desk when we arrived so after waiting a few minutes my husband looked through the door to the back office and knocked. The woman appeared and was a little annoyed at my husband. A little "oh, I am so sorry you had to try to find me" can go a long way. She checked us in but was not the average "welcome, priority club members" kind of person. There was no "treat" bag. Oh, well...maybe she had a bad day. The 3rd floor hallway and our room were super musty smelling. My husband turned on the A/C in both the hallway and the room before we left for the wedding we were in town for. The hallway was better when we returned but the room A/C had shut off and the room was still musty. After kicking down the "cooling" we slept well and in the morning enjoyed the breakfast offered. The same front desk attendant was on duty when we checked out. She could use some "perky" training, but all in all this experience was again "OK."
June 10, 2013
Rated 5.0 out of 5.0 by Sandyloo66 comfortable bed and great service
The room was very clean and comfortable and was ready early for us. The bathroom was very clean and bigger then most.
June 6, 2013
Rated 5.0 out of 5.0 by BERM Great after-wedding stay!
My husband and I got a jacuzzi suite for after our wedding and it was amazing! I didn't even know that they offered these kind of rooms at this hotel- great hidden gem! When we walked in to the room, we were surprised to find flower petals all over the bed, along with tons of Dove chocolates and a chilled bottle of wine. Plus, the jacuzzi tub was a life saver after a long day of standing in heels and dancing. We really enjoyed our stay and I wish I hadn't slept through breakfast because the other guests told me it was good. My husband was also impressed with the quality of the indoor pool.
The only con I had was that the room did have an old, stale smoke smell to it. I got used to it after a bit, but it was pretty heavy when you walked into the room.
Definitely would stay again! Room was very clean and a good deal price-wise.
May 3, 2013
Rated 5.0 out of 5.0 Quiet, comfortable room and friendly staff
Location is good - close to highway and airport. Building is quiet and kept very clean. Staff is very attentive and friendly.
April 30, 2013
Rated 4.0 out of 5.0 by mckee4697 recent trip
Overall hotel is clean and comfortable. Only issue is breakfast. Sausage gravy is bland and if it has sausage i could not find any. As well it seems there are different menues for different parts of the day. One morning at the first of breakfast there was only eggs and gravey later that morning when I went by there were eggs and bacon. Would have prefered to have bacon made availbale when I had breakfast. secondly in previous visits to the hotel because i was a priority club member they offered you a snack when checking in. But this last vistit nothing was offered nor was a evening snack advertised as they had done in the past
April 17, 2013
Rated 5.0 out of 5.0 by VBsale Great services and accomodations
The staff was pleasant, great breakfast choices, clean.
All i need for a pleasant stay.
April 14, 2013
Rated 4.0 out of 5.0 by Nat1367 Comfortable and Convenient
I enjoyed my stay. The location is convenient and quiet. The room was comfortable and clean. The staff was helpful and courteous. Even though I did not use the pool or the fitness equipment, they looked nice. The freshly made cookies hit the spot after a long drive. I'll use this property again if I'm in the area.
April 2, 2013
Rated 5.0 out of 5.0 by KR53 Quiet and Comfortable
This Holiday Inn Express was very nice and clean and comfortable as well and quiet. It was easy to get to and had a variety of conveniences close by. Like gas stations, mini marts etc... I would stay there again!
March 29, 2013
Rated 5.0 out of 5.0 by Postman Great Service
I really enjoyed my stay. The staff there is so courteous. The beds
were comfortable also. It was just a GREAT STAY. I would highly recomend this hotel.
March 25, 2013
Rated 4.0 out of 5.0 by Aimeejmc Very Clean
I love this Holiday Inn Express. They have a wonderful breakfast selection, the hotel is always immaculate, the staff is very accomodating and polite, and I am always glad I stayed. I just wish the pool water temperature was warmer during the winter months (my kids always have blue lips and goosebumps), and that room temperature was more adjustable. Our jacuzzi room got so hot after using the tub (to warm us from the cold pool), and the thermostat wouldn't let us keep the cool air constantly going. On the first floor you can only crack the window open, so we ended up uncomfortably hot. The exercise room should be called the treadmill room, as the only other equipment is a stationary bike.
March 13, 2013
Rated 1.0 out of 5.0 by Jim911 Non-Smokers Beware!
Friendly staff, attractive facility, great breakfast, but.....
This was my second visit. Both times given a room on the third floor. Both times had to request a room change due to unbearable smoke odor. The room on first floor was not much better. An employee stated that this was previously a total smoking facility. It's a nice facility overall, if you don't mind cigarette odor. At 4 am, we finally gave up, checked out and drove home.
March 10, 2013
Rated 2.0 out of 5.0 by cb1646 HIE Ft Wayne East (New Haven)
When we arrived for an over night stay, every door on the building had a no smoking sign posted. We checked in, got our room key and went to the room. When I opened the door, the smoke smell hit me like a brick. The room smelled like an old bowling alley. We went back up to the front desk and told them the room stunk. He came with us and agreed. He showed us the room next door (same configuration - king sized with hot tub). It only smelled slightly better and only because someone had just sprayed air freshener in the room.
He offered us another room. It was on the other end of the hotel and did not stink. However, we lost our King sized bed and hot tub. Very dissapointed. The next morning, I walked down the hall to the place where the King sized bed room was and the whole hallway stunk. Definately not a non-smoking area. I heard him checking someone in to that same room and he told them he would have to go spray air freshener because the room had a "slight smell" to it. The desk clerk was nice and tried to make it right but his look when I said the room stunk told me it wasn't any surprise to him.
I've stayed at many Holiday Inn Expresses and have enjoyed them all. However, I will not return to this location.
I know some people won't think that the smell in a room is a big deal. However, I have a very sensative nose - especially to cigarette smoke and will not stay in a smelly room. If you smoke, your house, closes, breath and hair probably stink too, you just don't know it because you have gotten used to the smell. Just sayin'.
March 8, 2013
Rated 1.0 out of 5.0 by Bettie Not Happy
When you say you can accomodate 5 people to a room then I would hope in the future you do just that and not expect 1 person to sleep on the floor!
March 1, 2013
Rated 5.0 out of 5.0 by ciscokcdc Excellent hotel!!!
This is one of the better HIE's that I have stayed at. I will be back!!! Thanks!
February 18, 2013
Rated 5.0 out of 5.0 by guard55 Weekend Rate
Advantage of arrival on weekend as I did: Best value. This hotel continues to shine and I would compare it to stays in DC, Charleston and other places I have stayed. Staff excededs expectations for service. Highly recommend.
February 13, 2013
Rated 5.0 out of 5.0 by guard55 Strongly recommend
A true place to relax and unwind after or before a meeting or enjoying a Comet Hockey Game. Manager has a new social hour snack and I have met some great people also staying. Staff is the best. Relaxing in pool is not my favorite activity but when I choose to it is indoor, safe, clean and well maintained.
February 13, 2013
Rated 5.0 out of 5.0 by PD1775 Great Place
Great place, very comfortable. Would return to this property if in the area again.
February 4, 2013
Rated 5.0 out of 5.0 by guard55 Discussion/Salsa/Chips
Once again enjoyed my stay. Had opportunity to once again meet other guests around the Big 10 BB game on the TV while enjoying the managers salsa and chips. Too many people do not take advantage of this rare time to meet others and discuss if nothing else the game. Stay was restful and prepared me for the following day quite well. Staff once again went overboard
January 31, 2013
Rated 5.0 out of 5.0 by BigRed1 Outstanding place to stay for a night
By luck I was in this area twice already this year. Outstanding Holiday Inn, great personnel, clean, quite. All around one of the best..
January 28, 2013
Rated 5.0 out of 5.0 by Cleveland Great to see the smiles on the staff's faces.
The staff at this hotel always greet you with a smile. Not just the desk people but also the house keepers. Must be a good place to work.
January 23, 2013
Rated 5.0 out of 5.0 by Theo69 Excellent service and very clean, comfortable rooms
We stayed at the New Haven, IN facility the night of 1/13/13 most recently - have stayed here before - and, as usual, had a very pleasant experience. The staff is very friendly and helpful, the rooms are really nice and everything is very clean. It is one of the nicest, best run HIE that we have stayed in. Because we have had such positive experiences and great service here, we will continue to preferentially stay at this HIE whenever we are in the Ft. Wayne area.
January 19, 2013