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Rated 4.1 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by overnight nice room and very quiet, will use this facility in the future. October 29, 2013
Rated 3.0 out of 5.0 by No Sugar, No Ink The loction was great to where we needed to be, and the area was very nice as far as the fall colors go, But!!! they ran out of ink in there business center printer and didn't care to get one from any where, and they ran out of sugar in the coffee bar. and the breakfest choice's were poor at best. This is a construction/feild workers hotel. October 25, 2013
Rated 4.0 out of 5.0 by Nice place to stay I recommend this hotel for your leisure or business stay. It will definetly meet your expectation when you are on the road and need a place to relax or take a break. October 9, 2013
Rated 1.0 out of 5.0 by Disappointed I reserved a room with a separate bedroom which was available on the internet reservation system and we were down-graded to a whirlpool room. The separate bedroom was important because of a severe cough my wife was having. A whirlpool is not possible for us to use because of our physical condition. The staff apologized and provided a $20 discount on the full rate of a whirlpool room which put the rate at the normal level but left us without what we were told we had reserved. This room did not have a comfortable seating area normally found in a king bed room. In the Fort Wayne area we would have had many many alternate facilities to have reserved if we knew the reservation we were expecting was not available. The staff was pleasant but did not try and find an alternative - like maybe an adjoining set of rooms - but assumed a 70 year old couple at 9 PM would have liked the whirlpool. A very disappointing stay. October 3, 2013
Rated 4.0 out of 5.0 by Very Friendly Very clean and friendly. The girl in the evening was more than courteous and welcoming. We will stay there again. September 25, 2013
Rated 4.0 out of 5.0 by Great night's sleep! Our room was comfy and the bed quite comfortable. Usually, when I sleep in a different bed from my own, I don't sleep well. But I must say I didn't stay awake; I fell asleep quickly! I was also quite impressed by the variety of breakfast items served: pancakes, sausage, biscuits and gravy, scrambled eggs as well as boiled, a variety of cold cereals, oatmeal, fresh bananas and oranges....etc. September 25, 2013
Rated 3.0 out of 5.0 OK I had called to speak with manager about a bereavement rate. I called Wednesday and was told to call back on Friday. I called and left a message and he never returned my call which I thought was very rude and unprofessional. When I arrived at the hotel, the night desk girl was very friendly and welcoming. The room was decent as well. The only reason I'm giving a less the good review is because of the manager. If a customer calls and requests a call, you should return it!! September 24, 2013
Rated 5.0 out of 5.0 aurburm csr. show Only 25 min from auburn snnd s nicehotel good rooms clean pool and yumjdyf` September 4, 2013
Rated 2.0 out of 5.0 by smell It smelled like wet dog in my room and the halls. They didn't even notice that I was a priority club member. September 1, 2013
Rated 4.0 out of 5.0 by Wonderful staff! We had a great experience at the Holiday Inn Express. The staff at the front desk were so welcoming and helpful. We would definitely recommend this hotel! August 21, 2013
Rated 3.0 out of 5.0 by Was a little disappointed compared to other Holiday Inn Expresses. I don't normally write reviews, but I was a little disappointed with this hotel compared to other Holiday Inn Expresses. Overall it was very average, but below are some of the thing where this hotel lacked: -You get a 1 bottle of water to last your entire stay, no matter how many nights or weeks you are staying there- The faucet water tastes like a pool for some reason. -HBO does not work. -The TV's are digitally locked in such a way that you cannot use any of the aux inputs, including HDMI, VGA, Component, Composite, ect.... Not knowing this I spent an hour trying to figure out why our DVD player wouldn't work. Why lock those out, what harm can anyone do? -The A/C unit did not work correctly. I set it to use the fan all the time so that the turning on and off of the fan wouldn't wake me up, but it ignores my setting and does whatever it wants to do. Same goes for the temperature - raising and lowering the temperature had no affect on the temperature it was trying to maintain. -Other than things mentioned above the hotel was very average. August 16, 2013
Rated 4.0 out of 5.0 by Staff We have stayed at this hotel several times and always have had an excellent experience. This time staff loud and at times rude. July 26, 2013
Rated 3.0 out of 5.0 by Had key troubles for our whole group Room was very nice and I've never had any trouble with Holiday Inn, however this time, when we would come back to the hotel to get into our rooms, NONE of our keys would work. Our manager called their manager as we were on a tight schedule in order to make the dinner reservations for a party of 40 and the Holiday Inn manager did not seem to care that we were in this predicament. That was a bit disappointing. - so I'm sure the next group planning for the next year will very much take this problem into consideration. July 15, 2013
Rated 5.0 out of 5.0 by Nice, clean hotel We were very pleased with the accommodations - the hotel and rooms were clean and the beds were comfortable. Breakfast had a variety of items to please everyone. We enjoyed the pool, also. Although we could see the expressway right out our window, it did not bother us with noise at all. In fact, we didn't know it was there until morning when we opened the drapes. I would recommend this hotel and would be happy to stay here again. June 27, 2013
Rated 3.0 out of 5.0 by Good This HI Express was OK. The front desk attendant was not at the desk when we arrived so after waiting a few minutes my husband looked through the door to the back office and knocked. The woman appeared and was a little annoyed at my husband. A little "oh, I am so sorry you had to try to find me" can go a long way. She checked us in but was not the average "welcome, priority club members" kind of person. There was no "treat" bag. Oh, well...maybe she had a bad day. The 3rd floor hallway and our room were super musty smelling. My husband turned on the A/C in both the hallway and the room before we left for the wedding we were in town for. The hallway was better when we returned but the room A/C had shut off and the room was still musty. After kicking down the "cooling" we slept well and in the morning enjoyed the breakfast offered. The same front desk attendant was on duty when we checked out. She could use some "perky" training, but all in all this experience was again "OK." June 10, 2013
Rated 5.0 out of 5.0 by comfortable bed and great service The room was very clean and comfortable and was ready early for us. The bathroom was very clean and bigger then most. June 6, 2013
Rated 5.0 out of 5.0 by Great after-wedding stay! My husband and I got a jacuzzi suite for after our wedding and it was amazing! I didn't even know that they offered these kind of rooms at this hotel- great hidden gem! When we walked in to the room, we were surprised to find flower petals all over the bed, along with tons of Dove chocolates and a chilled bottle of wine. Plus, the jacuzzi tub was a life saver after a long day of standing in heels and dancing. We really enjoyed our stay and I wish I hadn't slept through breakfast because the other guests told me it was good. My husband was also impressed with the quality of the indoor pool. The only con I had was that the room did have an old, stale smoke smell to it. I got used to it after a bit, but it was pretty heavy when you walked into the room. Definitely would stay again! Room was very clean and a good deal price-wise. May 3, 2013
Rated 5.0 out of 5.0 Quiet, comfortable room and friendly staff Location is good - close to highway and airport. Building is quiet and kept very clean. Staff is very attentive and friendly. April 30, 2013
Rated 4.0 out of 5.0 by recent trip Overall hotel is clean and comfortable. Only issue is breakfast. Sausage gravy is bland and if it has sausage i could not find any. As well it seems there are different menues for different parts of the day. One morning at the first of breakfast there was only eggs and gravey later that morning when I went by there were eggs and bacon. Would have prefered to have bacon made availbale when I had breakfast. secondly in previous visits to the hotel because i was a priority club member they offered you a snack when checking in. But this last vistit nothing was offered nor was a evening snack advertised as they had done in the past April 17, 2013
Rated 5.0 out of 5.0 by Great services and accomodations The staff was pleasant, great breakfast choices, clean. All i need for a pleasant stay. Thank you April 14, 2013
Rated 4.0 out of 5.0 by Comfortable and Convenient I enjoyed my stay. The location is convenient and quiet. The room was comfortable and clean. The staff was helpful and courteous. Even though I did not use the pool or the fitness equipment, they looked nice. The freshly made cookies hit the spot after a long drive. I'll use this property again if I'm in the area. April 2, 2013
Rated 5.0 out of 5.0 by Quiet and Comfortable This Holiday Inn Express was very nice and clean and comfortable as well and quiet. It was easy to get to and had a variety of conveniences close by. Like gas stations, mini marts etc... I would stay there again! March 29, 2013
Rated 5.0 out of 5.0 by Great Service I really enjoyed my stay. The staff there is so courteous. The beds were comfortable also. It was just a GREAT STAY. I would highly recomend this hotel. March 25, 2013
Rated 4.0 out of 5.0 by Very Clean I love this Holiday Inn Express. They have a wonderful breakfast selection, the hotel is always immaculate, the staff is very accomodating and polite, and I am always glad I stayed. I just wish the pool water temperature was warmer during the winter months (my kids always have blue lips and goosebumps), and that room temperature was more adjustable. Our jacuzzi room got so hot after using the tub (to warm us from the cold pool), and the thermostat wouldn't let us keep the cool air constantly going. On the first floor you can only crack the window open, so we ended up uncomfortably hot. The exercise room should be called the treadmill room, as the only other equipment is a stationary bike. March 13, 2013
Rated 1.0 out of 5.0 by Non-Smokers Beware! Friendly staff, attractive facility, great breakfast, but..... This was my second visit. Both times given a room on the third floor. Both times had to request a room change due to unbearable smoke odor. The room on first floor was not much better. An employee stated that this was previously a total smoking facility. It's a nice facility overall, if you don't mind cigarette odor. At 4 am, we finally gave up, checked out and drove home. March 10, 2013
Rated 2.0 out of 5.0 by HIE Ft Wayne East (New Haven) When we arrived for an over night stay, every door on the building had a no smoking sign posted. We checked in, got our room key and went to the room. When I opened the door, the smoke smell hit me like a brick. The room smelled like an old bowling alley. We went back up to the front desk and told them the room stunk. He came with us and agreed. He showed us the room next door (same configuration - king sized with hot tub). It only smelled slightly better and only because someone had just sprayed air freshener in the room. He offered us another room. It was on the other end of the hotel and did not stink. However, we lost our King sized bed and hot tub. Very dissapointed. The next morning, I walked down the hall to the place where the King sized bed room was and the whole hallway stunk. Definately not a non-smoking area. I heard him checking someone in to that same room and he told them he would have to go spray air freshener because the room had a "slight smell" to it. The desk clerk was nice and tried to make it right but his look when I said the room stunk told me it wasn't any surprise to him. I've stayed at many Holiday Inn Expresses and have enjoyed them all. However, I will not return to this location. I know some people won't think that the smell in a room is a big deal. However, I have a very sensative nose - especially to cigarette smoke and will not stay in a smelly room. If you smoke, your house, closes, breath and hair probably stink too, you just don't know it because you have gotten used to the smell. Just sayin'. March 8, 2013
Rated 1.0 out of 5.0 by Not Happy When you say you can accomodate 5 people to a room then I would hope in the future you do just that and not expect 1 person to sleep on the floor! March 1, 2013
Rated 5.0 out of 5.0 by Excellent hotel!!! This is one of the better HIE's that I have stayed at. I will be back!!! Thanks! February 18, 2013
Rated 5.0 out of 5.0 by Weekend Rate Advantage of arrival on weekend as I did: Best value. This hotel continues to shine and I would compare it to stays in DC, Charleston and other places I have stayed. Staff excededs expectations for service. Highly recommend. February 13, 2013
Rated 5.0 out of 5.0 by Strongly recommend A true place to relax and unwind after or before a meeting or enjoying a Comet Hockey Game. Manager has a new social hour snack and I have met some great people also staying. Staff is the best. Relaxing in pool is not my favorite activity but when I choose to it is indoor, safe, clean and well maintained. February 13, 2013
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