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Rated 4.1 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Great staff Hotel staff was great and the room is very clean. I wish they had a better fitness room, addition of weight equipment would be great as it only has a stationary bike and a treadmill. August 11, 2014
Rated 2.0 out of 5.0 by No fridge If you are expecting the amenities of a standard HIX, you are out of luck. No fridge, No USA today paper, No bill under the door at check out. Stay away from this one. July 29, 2014
Rated 5.0 out of 5.0 by Great Service Very attentive staff and the room was very clean. The staff even borrowed me his own personal phone charger because I left mine at home. July 18, 2014
Rated 4.0 out of 5.0 by quiet air conditioner I like that the AC controls are set by thermostat. July 15, 2014
Rated 5.0 out of 5.0 by Great room and great service A good experience here. There was absolutely nothing out of order and I have no complaints. Recommend this hotel. July 14, 2014
Rated 5.0 out of 5.0 by beds review AWESOME hotel I stay at least twice a week. It's very c.f. lean and the staff is amazing July 6, 2014
Rated 5.0 out of 5.0 by vacation No major complaints. We travel from Abilene, Texas to New Haven frequently to visit the kids and grandkids. July 4, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Hotel was very clean and comfortable. Location was important to us and served as a good stop over for our travels. Food choices limited. What I mean by that, is every hotel serves the exact same breakfast items. It would be great for IHG to step out of the boring breakfast arena. But, then again I shouldn't complain when its complimentary. My comment is not to be taken in a negative way but more as a constructive thought. June 29, 2014
Rated 5.0 out of 5.0 by What you expect from Holiday Inn Express If you need a place to stay and are worrying if the lower priced choice will be as neat, clean, and comfortable as the Holiday Inn Express, be reassured by this hotel in New Haven. It is well worth the extra bit you pay vs. a lower priced competitor. When I hear the name Holiday Inn Express I expect near perfection in every aspect because that is what I always get. That being said, why even try to save twenty bucks? Go with the sure bet. Holiday Inn Express. As close to perfect as you will get. June 25, 2014
Rated 5.0 out of 5.0 by Great stay The breakfast was good and the staff was great. The room was clean, quiet, and comfortable. Will definitely stay again if I am in town again. June 24, 2014
Rated 5.0 out of 5.0 by efficient and clean very clean and efficient. everything was easy. due to location, quitter than most June 18, 2014
Rated 4.0 out of 5.0 by Only place in town If you want to stay off I-469 on the East side of Ft Wayne, this is the only choice. We had a good experience. Quiet stay, with no issues. The bed was quite firm and not as cushy as at other HIE hotels, but perfectly serviceable. Clean rooms and relatively up to date. Breakfast was good, with a lot of choices. June 17, 2014
Rated 4.0 out of 5.0 by Mostly good The room was fine, the hotel seemed quiet and breakfast was good. The breakfast attendant was the best I have seen. She was constantly cleaning, bringing out more food and taking care of the needs of all the guests. Everything is fine as long as you don't use the restroom in the lobby. It was a disgusting mess! I took one look at it and walked back out. It had to have been several days since it had been cleaned. June 3, 2014
Rated 1.0 out of 5.0 by worst stay at IHG brands i have experienced From 10pm to about Midnight an individual was knocking on the door next to my room off and on. When i heard the knock i first thought it was my door,i opened to see a guy holding a beer bottle and looked very drunk. This continued on and off and i finally called the front desk to complain. Another guest was heard telling this drunk guy to knock it off as they too were obviously agrevated with the knocks and could not sleep. The front desk told me they would take care of it. Well they did not because this guy kept returning and knocking on a door that no one was answering for at least another hour. Worst nights sleep i have had staying in IHG brands. Call the police if you cannot control your guests from disturbing others,maybe next time i will call them myself instead of the front desk. May 7, 2014
Rated 1.0 out of 5.0 by Deceptive Practices The IHG web reservation system for this hotel offers a Pre-Pay and save - non-refundable - credit card billed PRIOR to arrival option. DO NOT BELIEVE IT even though your confirmation will say you have already been billed. All other IHG brands that offer this option do what they say but this hotel does not so if you are traveling and someone else (Company) is prepaying for your stays in advance DO NOT stay here as they want you to produce the credit card on check in. IHG Platinum member Hilton Honors Diamond member 125 + hotel nights per year March 28, 2014
Rated 5.0 out of 5.0 by Nice Hotel The staff was helpful when ask where we go to relax and get something to eat and a drink. The place they recommended was one of the best Restaurant's and Bar that I've ever been in. Thanks again. March 22, 2014
Rated 5.0 out of 5.0 by Clean and Quick Check in was fast. Desk person had my paper work ready to go. Room was clean. January 25, 2014
Rated 5.0 out of 5.0 by All Around Nice I would stay here again. The room was clean and comfortable. January 24, 2014
Rated 3.0 out of 5.0 by Not an outstanding HI Express They seemed to be handling the extreem cold well and the check in staff were freindley and very helpfull. The room furnishings indicate this is a low end property. Furniture was low end and sparse, in some cases beat up. Sink was slow to stopped!. Kleenex holder was broke and I had to go fishing to get a tissue. While the room had two standard size beds, only ONE hand towel was provided. Towels were well worn. Overall, not up to the standard for HIE and the room rate. I could not recommend this property. January 13, 2014
Rated 5.0 out of 5.0 by Business trip I was there on a business trip for 5 nights and the staff was very accommodating, helpful and polite. The breakfast was very good every morning. The staff was very good to my family that stayed at the hotel while I was working. It was also a plus to have the guest laundry for the fact I didn't know I was going to be there that long. My children enjoyed the unique heated pool as well! January 8, 2014
Rated 4.0 out of 5.0 by uncomfortable bed, great service. We had 2 queen beds, and the mattresses were too firm. Not the new pillow top mattresses. January 3, 2014
Rated 4.0 out of 5.0 by Good location; nice experience. This was an ideal hotel to break up trip to Indy. Great access to the interstate highway. December 26, 2013
Rated 4.0 out of 5.0 by Comfortable Bed Need to give you 2 towels per person like all other Holiday Inn Express. December 21, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express at New Haven This is our second time at this hotel. We love that it's so close to our relatives. We like the breakfast, eggs and bacon, awesome. We also like the quick check in and check out. It's fits us to a tee! December 15, 2013
Rated 3.0 out of 5.0 by Okay Fairly typical. Good breakfast w/USA today. Phone/wakeup call didn't work, so I didn't rely on it after the 1st night. As a Platinum member I expected a fridge/microwave, but no go. Not a bad stay, but nothing spectacular. November 11, 2013
Rated 4.0 out of 5.0 by Great Stay Nothing wrong here. This is just like all the other HI Express properties I have stayed at. Nothing to make it spectacular, but nothing to make is bad neither. It maintains all the quality of HI Express. Great clean rooms, nice comfy beds, always excellent staff, and a good nights sleep. November 5, 2013
Rated 4.0 out of 5.0 by Very nice hotel I travel once a month and this hotel was nice. I do not eat pork or beef so the breakfast menu was very limited for me. I wish they had waffles or pancakes like the Holiday Inn Express in Niles, MI. November 1, 2013
Rated 5.0 out of 5.0 by overnight nice room and very quiet, will use this facility in the future. October 29, 2013
Rated 3.0 out of 5.0 by No Sugar, No Ink The loction was great to where we needed to be, and the area was very nice as far as the fall colors go, But!!! they ran out of ink in there business center printer and didn't care to get one from any where, and they ran out of sugar in the coffee bar. and the breakfest choice's were poor at best. This is a construction/feild workers hotel. October 25, 2013
Rated 4.0 out of 5.0 by Nice place to stay I recommend this hotel for your leisure or business stay. It will definetly meet your expectation when you are on the road and need a place to relax or take a break. October 9, 2013
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