Rated 4.5 out of 5 by 43
Rated 5.0 out of 5.0 by bbcajf comfortable bed and great service
Desk staff were very friendly and cordial. We had a very good experience.
February 24, 2014
Rated 5.0 out of 5.0 by Davd66 Comfortable bed, good food and satisfactory service
The only drawback to this room was that there was no large easy chair to sit in to read. You had to either read at the desk or lie in bed and read. All the other Holiday Inn Expresses we have ever stayed at had large easy chairs in the room.
We stay at Holiday Inn Express 15-20 times a years, and choose them unless there is not one available in the vicinity of where we plan to spend the night. We prefer the Holiday Inn Express over Holiday Inn because of the free breakfast.
The other problem was that there was no sign for the Holiday Inn Express coming off the main highway, and we rode around in the dark for ten minutes until we found it. There needs to be a large lighted sign right off Route 90, so you can see it. We finally found the hotel after getting back on the main road from the other direction from which we could see the facility.
February 6, 2014
Rated 5.0 out of 5.0 by rotawashy Cleanliness
This was a very impressively clean place with very welcoming staff.
January 24, 2014
Rated 1.0 out of 5.0 by visitor123456 not happy
1) i arrived late, cold and tired to find the counter person apparrently dealing with a previous client's problem that she had been on for awhile. instead of quickly allowing me ck-in to go to my room - she kept me waiting about 20 more minutes before finally getting to me. i understand 1st come-1st served but it appears that these folks were already cked in & were changing something. i had come in new.
2# called ahead couple days in advance to have late ck-out arranged. checked with desk on ck- in, she said yes it was there. next day cleaning staff came early & said they were uninformed.on ck-out she said no notation about late ck-out.
3) asked for a wake up call. never came. #set the alarm in room & checked-it - but never went off)
4) asked what time breakfast would start as i had to get out early. was told no earlier than 7. when i got down there i found it probably was set up for 630 & was just not informed correctly
5) looking for some sort of real dairy for coffee- milk/half-half. get sick on non-dairy. asked desk - they said nothing available. have not EVER had that problem with other HI's.
i would tell folks to skip this express & go to lafayette's - much better
December 11, 2013
Rated 5.0 out of 5.0 by Vicky52 Great place to stay.
This was a nice place to stay. Very clean and the rooms were not cramped. Only problem was a little road noise in our room from the interstate. Staff was very pleasant and the location was close to where we needed to be.
December 7, 2013
Rated 5.0 out of 5.0 by CoffeeMan1108 Great Hotel and Staff
I must recognize two staff members at the front desk, Joann and Shawne. I attended a family wedding and was forced by family members to request a different room on a different floor, not once but twice. These two employees were more that happy to help me out even though I had lost patience with my own family! There was nothing wrong with the two rooms that were given to us when we arrived. They were side by side like I had requested when booking, but on the first floor. That was fine with me, but all other family members were on the third floor. At the urging of my 83 year old mother-in-law, who also suffers from dementia, I requested to be moved to the third floor. Only one room was available but not until 4 p.m., and one was available on the 2nd floor. We decided to stay on the first floor and move my mother-in-law and guest to the 3rd floor when the room was ready. Upon waiting in a family member's room, it was brought to my attention that the bride and her mother were actually staying on the 2nd floor. Well, needless to say, I was told to change the room to the 2nd floor. Both staff members were more than happy to accommodate us yet once again, to my embarrassment I must say! After moving everything to the 2nd floor room and returning to my 1st floor room, we enjoyed the very nice and clean room in peace and quiet! Thanks for your hospitality!!
November 28, 2013
Rated 5.0 out of 5.0 by MikeRC123 Great people
The crew at HINI are wonderful. Thanks to the staff
November 25, 2013
Rated 5.0 out of 5.0 by GPC1 Comfortable bed, convenient, and knowledgeable staff.
The location for my travels were very convenient. The staff was freindly and knowledgeable. I liked the refreshments that were served up to 7pm.
November 23, 2013