Rated 4.6 out of 5 by 38
Rated 5.0 out of 5.0 by CoffeeMan1108 Great Hotel and Staff
I must recognize two staff members at the front desk, Joann and Shawne. I attended a family wedding and was forced by family members to request a different room on a different floor, not once but twice. These two employees were more that happy to help me out even though I had lost patience with my own family! There was nothing wrong with the two rooms that were given to us when we arrived. They were side by side like I had requested when booking, but on the first floor. That was fine with me, but all other family members were on the third floor. At the urging of my 83 year old mother-in-law, who also suffers from dementia, I requested to be moved to the third floor. Only one room was available but not until 4 p.m., and one was available on the 2nd floor. We decided to stay on the first floor and move my mother-in-law and guest to the 3rd floor when the room was ready. Upon waiting in a family member's room, it was brought to my attention that the bride and her mother were actually staying on the 2nd floor. Well, needless to say, I was told to change the room to the 2nd floor. Both staff members were more than happy to accommodate us yet once again, to my embarrassment I must say! After moving everything to the 2nd floor room and returning to my 1st floor room, we enjoyed the very nice and clean room in peace and quiet! Thanks for your hospitality!!
November 28, 2013
Rated 5.0 out of 5.0 by MikeRC123 Great people
The crew at HINI are wonderful. Thanks to the staff
November 25, 2013
Rated 5.0 out of 5.0 by GPC1 Comfortable bed, convenient, and knowledgeable staff.
The location for my travels were very convenient. The staff was freindly and knowledgeable. I liked the refreshments that were served up to 7pm.
November 23, 2013