Rated 4.3 out of 5 by 31
Rated 1.0 out of 5.0 by Cherryz Business Trip
I have been a platinum member for several years and now at Ambassador platinum status I would expect to be treated with respect. I was very disappointed with the way we were treated at check in. Due to health issues I personally was unable to attend the meetings with my husband. When I called ahead to let them know he would be checking in but I would not be staying and although my personal visa was paying tor the stay, at this point they informed me I would not be receiving platinum status nor points for this visit. Meanwhile my husband waited for 90 min in the foyer while I contacted customer care who tried to reason with this location. They came back with the excuse that the fine print allows each hotel to make a decision as to whether to grant status or not. In this case Customer care opted to give me the points regardless of the behavior of the hotel. After I received notice that they would honor the status my husband checked in only to be humiliated by front desk making a big deal of the fact they were right and he would not receive points, doing this in front of other guests!! Then before my husband checks out they put a letter under his door requesting him to sign up for member status. I hate to break it to you but if it would not have been for Customer care he would have left and stayed in North Bay, where they welcome valued and loyal customers. By the way, Huntsville the next day was very happy to have our business with no problems recognizing status.
February 18, 2014
Rated 5.0 out of 5.0 by Mamie4 Relaxing stress free stay!
Very clean! Modern decor with wonderful beds! I loved the fresh air scent when enterinf the hallways and elevator!!! Staff were helpful guiding us to several restaurants in the surrounding area. Friendly staff greeted us at the breakfast room. Great variety of foods for adult and kid friendly. The only negative i have to add is very over priced! We stay often in Vaughan, Newmarket and New Brunswick Holiday Inn Express and never payed this price. This hotel is the highest priced we stayed in ! Why is that?
February 12, 2014
Rated 4.0 out of 5.0 by County boy Tempature control
It was hard to get the tempature to go down, very warm. Otherwise a great place to stay. Freindly staff. Good food. Very clean.
January 6, 2014
Rated 1.0 out of 5.0 by Franco5 Very high quality hotel!
My wife and I were very pleased and satisfied with the cleanliness, of rooms and the quality of service. We even forgot a few things in the room and soon after we called the next day the articles were located and we could arrange for someone to pick them up for us.
Excellent Client service!
January 4, 2014
Rated 1.0 out of 5.0 by Coldy No Hot Water - My problem not theirs
Called front desk to advise I had no hot water. Told me to wait, it would be available later in the morning. Told them I had to go to work, so I had to take a cold shower. Never offered any compensation of any kind.
December 16, 2013
Rated 5.0 out of 5.0 by Polux Extremely comfortable bed and large bathroom
I would recommend anyone to go at that hotel anytime. Great spacious rooms and super clean.
November 21, 2013
Rated 5.0 out of 5.0 by LM59 Holiday Inn Express, New Liskeard
We have stayed at this property on several occasions now and it is consistently clean and the staff very friendly and accomodating. I would recommend this location to anyone.
November 17, 2013
Rated 5.0 out of 5.0 by TJTesfa Great hotel!!!
Great hotel, friendly staff who makes me feel @ home every time I stayed at this hotel.
November 10, 2013