Rated 5.0 out of 5.0 by Pam49 Great place
Want to say that the staff was had lots of personality and for the evening social, the "Beans and Rice" were out of this world.
Sorry to see the area is not fully back after Katrina but you would not know it from the place or staff.
May 11, 2013
Rated 5.0 out of 5.0 by justmedoc Nice Room very clean
The hotel breakfast was excellent so much variety. If you enjoy a good breakfast this is the place. The staff was very friendly and helpful. Although we drove from Texas we decided to get around to Jazz fest and downtown via taxi which picked us up at the hotel and gave us a card to call them when we were ready to return. Overall, marvelous stay. Even enjoyed the rain forest shower head which was a plus.
May 6, 2013
Rated 4.0 out of 5.0 by birdieguy Typical HI Express great service.
I stay at a LOT of HI Express properties during the year. This one is very typical and pretty consistent with the others I've stayed. Front desk personnel was excellent, Room was comfy and clean. Breakfast was better than average. One item that needs attention however is the faucet on the sink in this room. It's literally ready to fall off in someone's hands.
May 5, 2013
Rated 5.0 out of 5.0 by 1HappyRoadWarrior The staff alone is reason to come back!
I decided to stay at this location because of its convenience to my meeting place...I never expected the service I received.
I really wish I could rate the staff better than excellent...they were phenomenal during my entire two week stay. From the front desk to the breakfast staff to housekeeping, I can't remember where or when I was treated better in a hotel.
My company allows me various options for lodging in the French Quarters but I will definitely come back to this location whenever I am in New Orleans!
April 30, 2013
Rated 5.0 out of 5.0 by seawindpel Staff so nice!
Everything was great, as usuall in HI.
Sometimes weren't available all the choices in breakfast, and the lights in the room were a little weak, but as a final grade i'd give 9,5!
April 16, 2013
Rated 5.0 out of 5.0 by ross144 Fantastic Customer Care and Real Good People
I have stayed at over 50 different Holiday Inn Express and Holiday Inn Hotels over the USA and Europe, I can Honestly say that the people here are genuine, caring, helpful and pleasant. This hotel from the front desk staff to the backroom staff should be used as an example to other HE hotels as a Guidline for good Hospitalitity.
It was my first time in New Orleans and the Team could not do enough for me and my family. Thankyou again, If i am ever going to New Orleans again i will be back.
April 15, 2013
Rated 2.0 out of 5.0 Needs renovations.
Wifi was slow. Water pressure was feeble. Plumbing fixtures had visible corrosion. No cinnamon scented HIE soap. AAA discount was less expensive than military discount.
April 10, 2013
Rated 2.0 out of 5.0 by Matto7 Musty, dirty
Room had a musty/mildew smell in the morning (possibly from A/C), asked for another room. Had to pack our stuff in the car while they got another room ready (later in the afternoon, although they had informed us they were not full?). Never received an apology and had the perception they didn't care. Second room was not as clean as you would expect from a Holiday Inn. Dusty, crumbs & wrappers behind nightstands, bed linen torn, baseboards dusty/dirty.
The breakfast was not bad though, the older lady attending to it seemed to genuinely care about the freshness and availability of items and was pleasant to interact with.
March 31, 2013