Rated 4.0 out of 5 by 104
Rated 2.0 out of 5.0 by irh11 Middle of Nowhere
I had a very frustrating stay at the HIE. The biggest issue (NOT their fault) is that they are located an hour's bus ride vs. a $40 cab ride away from the French Quarter. Even City Park was a $30 cab ride. And taxi to/from the airport was about $70 - no airport shuttles service this location. Again, location is not their fault but it was very frustrating. Also, most of the businesses nearby seem to be closed - there is a Chinese restaurant if you are in a bind... There are things that the hotel staff could control, however - they were not knowledgeable about the buses that came near the hotel (they knew about one only, but there are others), they were not knowledgeable about City Park/museums/cemetery tours/other activities, and so on. The last evening, the night staff set up a taxi to take us to the airport early the next morning... so we thought, until the morning staff person informed us that she could not do this - and she waited until we came to check out, instead of calling our room to warn us, even though she acknowledged seeing out names and "taxi - 6:30 AM" in the ledger. We also got an erroneous $58+ charge on our credit card, although they did issue a refund without too much hassle. :/
One suggestion I have is to run a sign-up sheet for guests who want to share taxis. This would have been nice.
This was not a great HIE stay.
June 6, 2013
Rated 4.0 out of 5.0 by Patino Great Staff and Service
We spent two nights at Holiday Inn New Orleans East.
I was very pleased with the excellent customer service we received.
Jess and the another young girl who was working at night on Thursday, 30 May; were very helpful.
The lady at the breakfast area does a good job as well.
Thanks again. I will definitely stay there again.
June 5, 2013
Rated 5.0 out of 5.0 by Rotm NoLa 5150 Triathlon
We stayed there prior to the triathlon and the staff was great. They were very helpful in finding a good place to eat and things to do. Plus it was really close to the race start. Great staff!!! Or room was kind of small
June 2, 2013
Rated 4.0 out of 5.0 by amy62 Bama Grli
Staff were so nice . Clean everywhere and would recommend this to any one traveling.Thank you for a enjoyable stay.:)
May 31, 2013
Rated 5.0 out of 5.0 by Davidmmm A Great stay!
I travel often for my company and always stay at IHG hotels. The staff and service here was top notch. The front staff was very friendly, rooms were always clean and the manager went out of his way to greet guests everyday.
This Holiday Inn even offers complimentary appetizers in the evening.( Hogdogs, chips, chili, Meatballs, drinks, wine.) I appreicated this since this part of town doesnt have any sitdown restaurants so I appreciated the quick bite to eat before I took the 20 minutes drive to the French Quarter for dinner.
With the great room rate they offer, I will definitely stay at this Hotel again!
May 23, 2013
Rated 5.0 out of 5.0 by Binkie Hospitality and comfort
Visiting New Orleans and found this property. Enjoyed the stay.
We found the staff professional and welcoming.
May 21, 2013
Rated 5.0 out of 5.0 by Pam49 Great place
Want to say that the staff was had lots of personality and for the evening social, the "Beans and Rice" were out of this world.
Sorry to see the area is not fully back after Katrina but you would not know it from the place or staff.
May 11, 2013
Rated 5.0 out of 5.0 by justmedoc Nice Room very clean
The hotel breakfast was excellent so much variety. If you enjoy a good breakfast this is the place. The staff was very friendly and helpful. Although we drove from Texas we decided to get around to Jazz fest and downtown via taxi which picked us up at the hotel and gave us a card to call them when we were ready to return. Overall, marvelous stay. Even enjoyed the rain forest shower head which was a plus.
May 6, 2013
Rated 4.0 out of 5.0 by birdieguy Typical HI Express great service.
I stay at a LOT of HI Express properties during the year. This one is very typical and pretty consistent with the others I've stayed. Front desk personnel was excellent, Room was comfy and clean. Breakfast was better than average. One item that needs attention however is the faucet on the sink in this room. It's literally ready to fall off in someone's hands.
May 5, 2013
Rated 5.0 out of 5.0 by 1HappyRoadWarrior The staff alone is reason to come back!
I decided to stay at this location because of its convenience to my meeting place...I never expected the service I received.
I really wish I could rate the staff better than excellent...they were phenomenal during my entire two week stay. From the front desk to the breakfast staff to housekeeping, I can't remember where or when I was treated better in a hotel.
My company allows me various options for lodging in the French Quarters but I will definitely come back to this location whenever I am in New Orleans!
April 30, 2013
Rated 5.0 out of 5.0 by seawindpel Staff so nice!
Everything was great, as usuall in HI.
Sometimes weren't available all the choices in breakfast, and the lights in the room were a little weak, but as a final grade i'd give 9,5!
April 16, 2013
Rated 5.0 out of 5.0 by ross144 Fantastic Customer Care and Real Good People
I have stayed at over 50 different Holiday Inn Express and Holiday Inn Hotels over the USA and Europe, I can Honestly say that the people here are genuine, caring, helpful and pleasant. This hotel from the front desk staff to the backroom staff should be used as an example to other HE hotels as a Guidline for good Hospitalitity.
It was my first time in New Orleans and the Team could not do enough for me and my family. Thankyou again, If i am ever going to New Orleans again i will be back.
April 15, 2013
Rated 2.0 out of 5.0 by Kimo42 Needs renovations.
Wifi was slow. Water pressure was feeble. Plumbing fixtures had visible corrosion. No cinnamon scented HIE soap. AAA discount was less expensive than military discount.
April 10, 2013
Rated 2.0 out of 5.0 by Matto7 Musty, dirty
Room had a musty/mildew smell in the morning (possibly from A/C), asked for another room. Had to pack our stuff in the car while they got another room ready (later in the afternoon, although they had informed us they were not full?). Never received an apology and had the perception they didn't care. Second room was not as clean as you would expect from a Holiday Inn. Dusty, crumbs & wrappers behind nightstands, bed linen torn, baseboards dusty/dirty.
The breakfast was not bad though, the older lady attending to it seemed to genuinely care about the freshness and availability of items and was pleasant to interact with.
March 31, 2013
Rated 2.0 out of 5.0 by Jim1245 Extra Charge
Will never stay at this properity again, and will alert my company to this. Was charged an additional night for checking out a day early on my reservations. Was scheduled to check out Friday, job completed Thursday morning and checked out at 10 AM, was told since I checked out on Thursday instead of Friday I would have to be charged for one more night. Room was small, bed was flat and I was going home. Never stay there again!
Field Services Manager
Integrated Power Services.
March 29, 2013
Rated 4.0 out of 5.0 by NonnyT Good proximity to freeway
We advance purchased a king suite for a two day stay in New Orleans. This being our first visit to the area I wanted to be out of the busy city and this fit the bill. Just a few miles east of the city it was easy proximity to the freeway. Food choices at this exit are limited however. We arrived late on our first night and they tried to talk us into a cheaper room but were very accomodating when we declined. Room was large and bath size was ok for two. Our room overlooked the pool area which looked very nice. We were not able to open our curtains because of a badly placed exterior light that was aimed right at our room window. The mattresses were older and the room seemed a little musty. Next time I will opt to stay in the city. But this got the job done for the money.
March 20, 2013
Rated 1.0 out of 5.0 by Mary11 Bad Plumbing Issues
Bad Plumbing Issues , Horrible Sewer Stink on 3rd floor, and water was off for about 3 hrs.
Toliets backed up
March 11, 2013
Rated 1.0 out of 5.0 by GOLDSTUFF horrible
filthy...not a very nice area at all..front desk was nice but the room was just nasty ..tub dirty hair everywhere
March 7, 2013
Rated 5.0 out of 5.0 by GOLDSTUFF Excellent Service
Your Front Desk Staff are awesome,Breakfast was great and our room was immaculate.Thanks
February 28, 2013
Rated 5.0 out of 5.0 by WVGirls1 Awesome Experience
Stayed at this hotel during Mardi Gras. It was very clean and comfortable. Close enough to where you wanted to be, but far enough away to get some peace and quiet. The entire staff was very friendly, but I can't say enough good things about Jamie at the front desk. She was so friendly and helpful!!! She went above and beyond several times. She advised us on the best ways to get to and from the French Quarter and made recommendations for sites and restaurants . On departure day she scheduled our transportation to the airport and while we were waiting printed off our boarding passes. She is an asset to that hotel!
February 25, 2013
Rated 5.0 out of 5.0 by Bearcwboy Great Hotel
This hotel is one of the best I stay at. The staff are the greatest. I stay in hotels over 300 days a year. I wish more were like this wonderful property.
February 24, 2013
Rated 5.0 out of 5.0 by matthew1 Great Experience.
Our hats off to Jamie and the crew at the Bullard Ave property. We spent five nights during Mardi Gras and it was one of the nicet hotel stay we have had. everyone weny above and beyond to make our stay at pleasant one.
February 17, 2013
Rated 3.0 out of 5.0 by 1MsJaye Customer Service was extremely outstanding.
The Front Desk Reps, Management and Regional/District Mgr were extremely professional and presented over-the-top hospitality. Unfornately, I can't say much for Housekeeping. My room had a foul odor which had me ill. The toilet had stains, the phone was filthy, etc. All of this was told the night of check-in (01/23/2013), as well as, the morning of check-out (01/24/2013).
Because the ladies displayed such wonderful customer service, I recommend this hotel.
February 13, 2013
Rated 5.0 out of 5.0 by Melli Exceptional Service, Clean and Comfortable
I just stopped in, unannounced, looking for a room for one night. The ladies at the front desk were very courteous and went out of their way to help me enjoy my time in New Orleans! I could not have asked for more! When I decided to extend my stay for one more night there was no problem with that - even though Mardi Gras was going on!
My room was immaculate, the bed was comfortable and everything that I used was in working order.
February 13, 2013
Rated 5.0 out of 5.0 by Mrsstanleyj great location
This hotel was wonderful, the location was perfect. The staff was amazing, always smiling.
February 12, 2013
Rated 5.0 out of 5.0 by Gyula Great days
Everyone was really friendly and helpful.
Enjoyed this short stay and would recommend this hotel.
I always get the expected service level at HI Express hotels.
February 8, 2013
Rated 5.0 out of 5.0 by dogbone100 A great Week
A great location not too far from everything, but out of the craziness of downtown and Bourbon St. The front staff were excellent. Jamie and Kia gave great recommendations for reasonably priced restaurants and places to visit. It was comfortable with good maid service, internet access, and a nice breakfast every day. I will recommend this location to all my friends. Thanks !!
January 23, 2013
Rated 5.0 out of 5.0 by RichardP Great hotel
This is a wonderful hotel located about 15 minutes from the downtown area. The front desk staff was super. They provided directions to all the places we wanted to go. They were friendly, knowledgable, and informative. The hotel rooms were great, and breakfast was just fine. We would be happy to stay there again. We were there for two nights. Very easy access to downtown. We did the Hop-on Hop-off tour in the city. It was GREAT!
January 17, 2013
Rated 2.0 out of 5.0 by DeputyDawg One Night Stay
Stayed at this hotel prior to a cruise. Facilities were clean but encountered the following:
- First room heat would not go above 65. Outside temp was around freezing.
- Changed rooms to one that had little water pressure on shower head, one set of towels for 2 people, no floor towel, no shower mat, etc.
- Attendant that checked us in was very pleasant but lacked ability or knowledge to check my member status, and told me that since the room was less than amount I paid I would receive no points, which is not true.
Have no problem staying at ths facility again but recommend training and house keeping measures be reviewed.
January 4, 2013
Rated 3.0 out of 5.0 by Ozzie57 TV/Breakfast
The breakfast bar on this day was not very good. There were no eggs, bread(except biscuits), and no bacon or sausage. There was only package ham links available. The TV was out of order and not working when I got up and did not work up until I checked out. The staff was very polite and courteous.
January 4, 2013