Rated 5.0 out of 5.0 by SUGAR107 This is a SIX star hotel
This is beyond a five star hotel. It is a perfect example of what a Holiday Inn Express should be. The locations who fall short of a five star should take note of this one in New Philadelphia, Ohio.
The breakfast area is first class with TWO big screen TVs, fire place, high table with internet outlet for your computer. Booths as well as tables and the decor is attractive and very tastefully done. The lobby is bright and welcomeing and just a "wow" factor from the time you walk in. Very comfortable atmosphere.. The suites are extra large with good quality bedding and amenities. And NO charge for a cot!!! Very, very pleasant staff. Did not have time to check out the pool. This hotel is only 3 years old. Would drive the extra mile to stay here again. I can't say enough about this hotel. Check it out for yourself. You won't be disappointed.
May 2, 2013
Rated 3.0 out of 5.0 by Johnny101 Maid Service
The maid service was so inconsistent. One day the coffee maker was clean and the next day it was left dirty. One day there would be new coffee and another day none. Sometimes the empty toliet paper roll would be left empty. Sometimes I would be down to one towel.
May 1, 2013
Rated 3.0 out of 5.0 by Deer4 Clean BUT overly perfumed with air freshener
Upon entering the lobby, the smell of air freshener overwhelmed the senses-and not in a good way. My hope was that would dissipate when I went to my 3rd floor room-not the case. It made me wonder what odor the hotel was so acutely trying to mask. Rooms were neat and clean-again wondering why the abundance of air freshener. Beds were comfortable. Dining was the usual for Holiday Inn Express-same acceptable menu, dining service personnel needs to be more visible for for customer questions or assistance (eg. pancake machine). When trying to adjust heat, called the desk to ask how to attain heat (the unit was blowing cold air when thermostat was turned up) and the desk personnel did not have a solution beyond the one we had already tried and did not suggested a call to maintenance-perhaps it was too late in the evening (after 9pm)-regardless, if maintenance is done for the day, desk personnel should have solutions to offer. Our solution was to turn unit off. All employees were polite. Eliminate the air freshener and give clearer directions to problem solve heat/AC unit, and I would book again. However, I would call directly and ask about the use of air freshener before booking.
April 14, 2013
Rated 3.0 out of 5.0 by shame Unfriendly
First they agreed to a rate and then changed it after one night, my company questioned and it caused a hassle over $5.00. Called for manager ahead of time, did not call back. In general unfriendly. I was supposed to stay a month, left after 3 nights, gladly. Physically it's good, minimal breakfast.
March 18, 2013
Rated 5.0 out of 5.0 by FoamMan Five Star Hotel
Great Hotel, my stay was perfect and I would recommend this property. The staff was great.
March 6, 2013
Rated 4.0 out of 5.0 by Tomar405 Could be a five...
The only thing holding this property from being rated a five is that they do not deliver a morning paper to your door,
February 27, 2013
Rated 5.0 out of 5.0 by doyouboondoodotorg Nice Hotel
and I will continue to stay here in the future. It is not the bricks and mortar that make a nice hotel, it is the personnel, most of whom now know me by my first name now.
Keep up the good work - even though it is marginally financially rewarding and most people probably do not even begin to appreciate the effort the your staff puts forth. You staff is one of the friendliest I see in the business. Quality start at the top, you are blessed to have such a good staff.
February 25, 2013
Rated 5.0 out of 5.0 by PipelinerBill Great Place... not half as great as the Staff
Recently stayed at this property for work... Hotel very clean, and the Staff went out of their way to accommodate in every way possible!
February 7, 2013