Rated 4.4 out of 5 by 92
Rated 5.0 out of 5.0 by Bway1 Great overall Service
Hotel and Staff makes you feel important and welcome
July 22, 2014
Rated 4.0 out of 5.0 by Eddie0818 Annoyed, waiting for desk clert to finish smoking
As a Platinum member I was pleased with this property and it compares nicely to most HI Express. As usual the breakfast was the same as always with very little variety if ydou stay multiple days, however, that is what you get with HIE.
The only real complaint I registered was when I was trying to check out. I had received my receipt in the room but I wanted to turn in my keys and advise that I was out of the room. I had to wait at the front desk for at least 5 minutes, staring at the front desk clerk outside smoking and visiting with another employee. All the while I stood there in plain view she never even looked or checked to see if anyone was there and she could not have heard the phone if it had rang. I have very little patience when it comes to employees wasting company time smoking and visiting with other employees. That was 2 employees smoking and talking for all of 10 minute each. Thats 20 minutes of lost productive time they were paid for while not waiting on customers or performing their job duties.
Other than that the stay was pretty much what I have grown accustomed to expecting from HEI
July 21, 2014
Rated 2.0 out of 5.0 by donpguitar Let down
I stay every week for at least 2 days. Room has been downgraded at various times. Been told that everything is on line only to arrive 4 hours later to find my room downgraded. Cleanliness of room has been decreasing over the past couple of months. Sorry to say I will be staying elsewhere from now on. I will miss most of the desk staff as I am there so often that they have become good friends and "family" so to speak. Will miss the good breakfasts and the wonderful kitchen staff. But enough is enough. If you just need a place to sleep then I guess it will do, but as a "home away from home" as I require, it has sunk to a poor level. FYI, I was one night away from Platinum level.
July 21, 2014
Rated 5.0 out of 5.0 by Alive 23 Welcoming Staff
We stayed during Alive, a Christian Music Festival, held in the area. We had rain several days, and it was so nice to get back to the clean, dry hotel. We were always welcomed back as we entered the hotel. My family looks forward to the cinnamon rolls for breakfast too.
We have stayed at this location for business and pleasure and always have a pleasant experience.
I would recommend this hotel and will plan on staying there in the future.
July 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn guest Holiday Inn Express a job well done:)
Excellent customer service. Michelle was very professional and friendly. Holiday Inn Express you did not go wrong hiring Michelle. A job well done Michelle. Building is beautiful. Eatery gorgeousness. For breakfast you will receive a healthy breakfast. Not anything full of sugar. Everything was wonderful I could not say more. By the hotel you will have other places to eat, gas stations etc. There is also a local BBQ joint. I did not have the chance to eat there but wanted too:)
July 18, 2014
Rated 5.0 out of 5.0 by Jlynnm Comfortable and very clean.
The hotel is very new and clean. Very nice and comfortable. Will be staying there again next month.
July 16, 2014
Rated 5.0 out of 5.0 by sld123456 it was nice.
We liked this hotel, very good breakfast, comfortable beds,
July 10, 2014
Rated 2.0 out of 5.0 by Patchingaps No A/C control in room
Room was large and clean. Although there was a wall thermostat, it could not be adjusted, therefore the room set at 72 degrees was 74. Around mid-night I had to call front desk. They argued with me that temp control was in room, but remotely they set it to 68. The experience made for an uncomfortable evening and attempted sleep.
July 9, 2014