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Rated 4.6 out of 5 by 246 reviewers.
Rated 5.0 out of 5.0 Great hotel Great hotel and excellent staff. Comfortable and clean rooms. Great breakfast August 26, 2015
Rated 5.0 out of 5.0 by New and Improved Great hotel. Clean, modern, great breakfast, and happy hour August 24, 2015
Rated 4.0 out of 5.0 by Friendly service and great breakfast! We enjoyed our stay here for my brother's wedding. My kids enjoyed the pool and the whole family enjoyed breakfast. The staff was every nice and friendly. They referred us to a get local pizza place that delivered when we needed a quick lunch. August 19, 2015
Rated 5.0 out of 5.0 by Restored my faith in Holiday Inn Express I reserved my room online through a third party site. I was traveling with my wife and our 9 year old nephew. When we arrived, we had a room with one king bed. There was not a comparable room with two queen beds that was available for the length of our stay. We asked about getting a roll-away bed for our stay. Lucia, the woman at the front desk, upgraded our room to a queen suite for our entire stay. Our room was clean and comfortable. The pool area is great for kids, with two different splash park type items. The pool also has a lift chair to help people with disabilities in and out of the pool. I have a disability, and when we asked about it, staff didn't know how to operate the chair (this has happened at others HI hotels). But Lucia, got the keys and the instructions, and I have used so many of these chairs, it is simple. When getting out of the pool, the chair was sluggish. When we let Lucia know, she had maintenance check it and it was working perfectly our second night. I have stayed in hotels across the country, from 1 star to 5 stars, and I have never had a staff as genuinely friendly to guests as Lucia was. Even watching her greet and talk with other guests was great. Holiday Inn Express in New Philadelphia has a gem in her, and I hope they keep her. And, it was pancake month, and there were pancakes each night of our stay. A nightly swim followed by a pancake was a hit with the 9 year old. I had a horrible experience at a HIE a little over a year ago, and didn't think I would ever stay at one again. My faith has been restored. August 18, 2015
Rated 5.0 out of 5.0 by Quiet and restfull I arrived late and was tired from traveling. My room was quiet and comfortable. It had everything I needed. August 18, 2015
Rated 4.0 out of 5.0 by Great Service Mariah, was very friendly and polite. Seemed to genuinely care about customer satisfaction. August 17, 2015
Rated 5.0 out of 5.0 by Enjoyed our Stay Excellent stay, room, breakfast and staff were all great. August 17, 2015
Rated 5.0 out of 5.0 by Great staff! The front desk was very helpful in making a meeting room available for a last-minute business need. August 16, 2015
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