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Rated 4.5 out of 5 by 150 reviewers.
Rated 4.0 out of 5.0 by Nice place to stay. Very nice. Exactly what you'd expect from a holiday inn. Only two small complaints. One, they really should have more than one tiny elevator for all the people/rooms they have. Sometimes you have to wait a long time. Not bad if you are able to take the stairs, but my mom cannot. She had to wait several times. Second, was not happy that the drapes in the room do not close. The lighter weight sheets were not heavy enough to block out the parking lot lights and our room was lite up very brightly all night long. Other than that room was clean fair priced and staff friendly and helpful. Recommend highly. October 15, 2014
Rated 5.0 out of 5.0 by Great staff and very comfortable bed. Enjoyed our stay so much, staff was helpful when we had questions about craft stores or restaurants in area. I would suggest you have fruit or something out at night instead of just coffee, tea or hot chocolate. October 15, 2014
Rated 5.0 out of 5.0 by One of a very few good choices in the area The hotel itself was very nice. Friendly staff and clean, well maintained building. The only negative about it was the location which was next to some cheap, shady-looking motels which made me question how safe the immediate area was and I had concerns about vandalism. But I didn't have any bad experiences in regards to this subject. October 14, 2014
Rated 5.0 out of 5.0 by Director of Operations My stay was perfect. The staff were professional and the room was what you would expect. The room was clean and the location easy to find from the airport. October 14, 2014
Rated 5.0 out of 5.0 by Excellent stay at a reasonable price Nice place to stay. The local competitor has free beer and wine for happy hour and is slightly less expensive, however the breakfast and rewards program at HIE is superior. October 13, 2014
Rated 1.0 out of 5.0 by Staff needs to learn how to treat customers Very unfriendly staff gave the impression they didn't care about the guest staff did not address issues cold pool water room looked as if it was not cleaned 1 trash can in room was only four towels in room.key cards had to be replaced multiple times never had a key problem like this at any other holiday inns before. October 8, 2014
Rated 5.0 out of 5.0 by Comfortable stay Comfortable room Good breakfast Good location Polite staff October 7, 2014
Rated 5.0 out of 5.0 by The staff Excellent staff. They could not have been nicer. My husband became ill after arriving with a stomach problem. They cleaned the room when we needed them and checked often to make sure we were ok. We felt like we were staying with family. Always ready to help us in any way. Room was for handicapped and perfect for what we needed.. October 6, 2014
Rated 5.0 out of 5.0 by Clean and Fresh!! Had driven most of the day to visit Amish country. We pulled into two motels before we selected the Holiday Inn. It was clean and fresh, and the desk clerk was welcoming. Had a great stay, thanks. October 3, 2014
Rated 5.0 out of 5.0 by Very nice stay I stayed here to attend the GeoTour kickoff event and then do the tour Saturday.When I checked into my room the AC wouldn't work and maintenance had it fixed in a few min.The room was clean and the breakfast was warm with a nice selection of items.Very friendly staff every time I walked by them.I would stay here again when I need a room in the area. October 1, 2014
Rated 5.0 out of 5.0 by travel It was good. The staff were very friendly and provided great service. October 1, 2014
Rated 4.0 out of 5.0 by Great service Overall stay was great and the service was particularly excellent October 1, 2014
Rated 5.0 out of 5.0 by Nice Stay Clean rooms, great breakfast. The staff was nice and well informed. The only negative that I can say about this stay was that they were out of the famous cinnamon roles. September 29, 2014
Rated 5.0 out of 5.0 by Budget Friendly, Clean An excellent place to stay for work and it has many places to visit in the surrounding areas during personal time. September 23, 2014
Rated 5.0 out of 5.0 by Holiday Inn - New Philadelphia, Ohio Was very pleased with our stay at this establishment. The staff was very friendly and attentive to our needs. The room was very clean and well kept. The bed and linens were luxurious. Loved the pillows! The bathroom was clean and the ammenities were very welcomed. We liked the fact that it was located to many fine eating establishment. Very handy. Overall, we had a very pleasent stay. Will definately stay at this Holiday Inn in the future. September 20, 2014
Rated 5.0 out of 5.0 by Service All staff was extremely friendly. We were greeted immediately upon entering the lobby by the desk staff. Whenever we walked through the lobby staff always greeted. Loved the breakfast which included the pancake maker. Mattress was extremely comfortable. September 18, 2014
Rated 5.0 out of 5.0 by bachelorette party and night before wedding stay My girls and I had an amazing stay! The room was absolutely beautiful. The suite we had fit us perfectly! The staff was fantastic in providing anything we needed! They were so friendly any time we entered or exited the building! Truly a pleasant experience. The breakfast was very good as well! September 18, 2014
Rated 5.0 out of 5.0 by Pricing The pricing was high for a post Labor Day stay in an area which is not highly recreational or primarily a tourist destination. September 18, 2014
Rated 3.0 out of 5.0 by On the road Clean & roomy with nice shower. Laundry facilities a bit dated but got the job done. Only wish the walls were a bit thicker for next door guests that maybe hard of hearing. September 17, 2014
Rated 5.0 out of 5.0 Excellent and comfortable bed - fantastic room We would definitely recommend this hotel for cleanliness, and comfort. Comfortable beds, and clean facility throughout. September 15, 2014
Rated 5.0 out of 5.0 by A nice hotel We have stayed at this hotel in the past and have always been treated well. The breakfasts have been good. The staff is friendly and the rooms are clean. September 13, 2014
Rated 5.0 out of 5.0 by Location The best hotel in the area in which I worked. It is clean and very safe. September 12, 2014
Rated 5.0 out of 5.0 by Great experience! All of the staff were very helpful professional! Room was very clean & comfortable. Breakfast was good with ample servings & choices. September 10, 2014
Rated 5.0 out of 5.0 by Front Desk The only thing I see that was needed a bell or some way to contact front desk person September 10, 2014
Rated 2.0 out of 5.0 by A First I have been traveling for over 40 years and this was the first time I've been assigned to an already occupied room. Fortunately for me, a lady and her young son had gone out to get dinner and were on the elevator with me. They got to their room and their key wouldn't work, I told them that was my room. My key worked but all their stuff was in the room. Lucky me, the room was at the end of the hall which meant I got to carry my bags back to the elevator and the lobby just to be assigned to the room next to the original room. September 5, 2014
Rated 3.0 out of 5.0 Great desk clerk, poor sheets Accomodationss more suited to family and ids since parents let their children run around the hotel like a playground. Best check in experience I have had in a long time, comfortable bed but the sheets were worn well past their best before date, September 4, 2014
Rated 5.0 out of 5.0 by New Philadelphia Nice new clean hotel and friendly staff, HVAC in rooms has engineering issues (freeze when it is on, warm when it is off) September 2, 2014
Rated 5.0 out of 5.0 by Extra clean, courteous staff We only stayed one night and were quite pleased. Very attentive staff. Great breakfast with staff who were continually restocking or cleaning the area. Very quiet. Very comfortable room and good size for an overnight or short stay. Well kept grounds and plantings. Did not use pool or business center. September 2, 2014
Rated 5.0 out of 5.0 by Nice property Will recommend this location to work colleagues and friends September 1, 2014
Rated 4.0 out of 5.0 by Overall Good Stay Great room, comfortable and modern furniture. The beds were comfortable and although we didn't get a chance to take advantage of it, the kid fountain area looked nice!! August 29, 2014
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