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Rated 4.4 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay Just wanted to say that it was a pleasure staying in New Philadelphia. Wonderful room, great staff, and a great breakfast. Everyone was so courteous and nice. It was a pleasure to stay there. July 1, 2014
Rated 5.0 out of 5.0 by This pool is out of this world! We stayed here for the pool - and we were not disappointed! The pool was just terrific for my 7 year old daughter. And the staff was just incredibly helpful and customer service oriented. I will definitely staff here again if I am in the area. July 1, 2014
Rated 4.0 out of 5.0 by Price The hotel was nice but the price I was quoted was not the price I was charged. June 26, 2014
Rated 5.0 out of 5.0 by Great Room The room was clean and comfortable. I'll stay again when in the area. June 25, 2014
Rated 5.0 out of 5.0 by arriving We got to the hotel earlier then check in time. They made sure we got to go to our room even though it was only one in the afternoon. Everyone behind the desk were extra helpful. Each and every time we came and went, someone always greeted us with a smile. June 19, 2014
Rated 5.0 out of 5.0 by great staff helpful and friendly We stayed two nights here. I had a very quality sleep experience. We were allowed to bring out bicycles into the room overnight, rode the Ohio/Erie Towpath. The pool looked very inviting even though I did not have the chance to use it. Next time I will allow more time for that. June 19, 2014
Rated 4.0 out of 5.0 by Good facility, great customer service Stayed here before and it is nice, comfortable and affordable. Good price. Only negative on my visit was the front entrance around the doors was dirty and in disarray. The grounds could use some work. Overall is a good place to stay. June 18, 2014
Rated 5.0 out of 5.0 by Great Service Excellent Staff was super! Great room clean everything was fine. June 18, 2014
Rated 5.0 out of 5.0 great employees and clean motel I stay here almost every week and the staff and motel are great! Friendly and helpful and beds are comfortable. Good Breakfast June 12, 2014
Rated 5.0 out of 5.0 by Great Hotel, great service The staff is very helpful, and the Hotel is very clean and spacious. June 5, 2014
Rated 5.0 out of 5.0 by Great stay One thing, walls thin. Person next to us would bang on the wall when we was trying to sleep. Maybe it is because we had the TV on. We sleep with the TV on to get to sleep. Was not loud, but the wall are thin. May 27, 2014
Rated 3.0 out of 5.0 by Poor Service Could not get the AC to work properly. Staff told us to do the work necessary to get AC working. I could not accomplish that task. No further help was provided. May 17, 2014
Rated 5.0 out of 5.0 by pool The pool water was actually warm many hotels are to cold for my husband to swim in as his muscles cramp in cold water also it was the cleanest pool we had been in without having to strong of a chlorine smell we enjoyed our stay immensely April 22, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Excellent Staff, Clean Rooms; however, I don't know why the Air Conditioner was on in the hallway when it was snowing outside. April 2, 2014
Rated 5.0 out of 5.0 by Long term stay I was staying at this property long term for business and was very pleased. The rooms were clean and the staff was very friendly. Breakfast in the mornings was great. Vickie who was serving breakfast in the mornings always had a smile on her face and greeting guests as they walk in. She always made sure the food was hot and fresh even for the few of us that had to leave out early in the mornings. The front desk staff was also very nice especially Nadine who worked nights was always in a good mood and making me feel right at home, even calling us long term stay guests by name as we left in the morning wishing us a good day. The General Manager Teresa was excellent making sure everything ran smoothly on the property and was always pleasant to talk with and made sure everything was the best it could be for my stay. The rooms were always clean when I got back from work and the suite I was in was excellent due to the length of stay with the sink and plates and silverware always stocked. I wouLd highly recommend this property for anyone traveling to the New Philadelphia area in the future. March 28, 2014
Rated 5.0 out of 5.0 by Recommend it I was very pleased with my stay here. The exterior of the hotel was attractive and clean. The staff was very friendly and helpful. The public areas of the hotel were modern and well kept. The room was large and comfortable. The room was clean. Only one very minor ding: The bathrooms have furniture quality vanities, which are nice. They have open shelving under them. I was able to write my name in the dust on the towel shelf. Again, ONLY MINOR! I would recommend this hotel! March 24, 2014
Rated 5.0 out of 5.0 by Excellent Overall Experience I was an extended stay guest on business, and the overall expereince was excellent. The hotel staff are very courteous and helpful. The facility is only a few years old and well-maintained. The free breakfast is a great benefit to the stay. The hotel has a nice pool and a fitness center as well. I would recommend the Holiday Inn Express, New Philadelphia to anyone, whether it is for business or pleasure. January 26, 2014
Rated 1.0 out of 5.0 by Favorite place to stay gone bad Recently stayed at hotel and the staff was very rude. I asked for extended checkout which was no problem at checking in at 11pm at that. Then get told I have to leave room immediately at 11am next morning cuz someone was checking in at 3 which I know is a lie cuz u can't check in till 4 n there were no reservations. I know because I left a flash drive in the tv that they could nt find so I was sent to room myself at 6pm that night n no check in or nothin. They wanted me out so they could clean the room. So I paid 150 bucks for a room for twelve hrs. I'm outraged. N I am still gonna discuss this with my company January 6, 2014
Rated 5.0 out of 5.0 by Great Get Away Perfectly located next to food and I-77. Great breakfast room and coffee is available all day. Nice and clean rooms. January 4, 2014
Rated 5.0 out of 5.0 by Decent Value! Traveling on I-77? This Holiday Inn Express is an excellent place to spend a comfortable night and enjoy a decent free breakfast (included in the price as always!) for a reasonable rate. The lady in the breakfast room was friendly and stocked the bar with all kinds of goodies and believe it or not, the pancakes are good! Take my word for it (Priority Club Gold since 1981), this is one of the better ones! January 3, 2014
Rated 2.0 out of 5.0 by Disappointed in New Philly I always choose HI when I travel and this business trip was no different. The room would not get warm and it seemed I could hear more outside noises. I thought I was getting a room with a dbl bed but ended up with a handicap room instead. I definitely feel the cost of the room was below the value I received. December 13, 2013
Rated 5.0 out of 5.0 by Nice Have stayed at this location multiple times. Great hotel . . clean . . nice accommodations . . great breakfast . . and wonderful staff! December 4, 2013
Rated 5.0 out of 5.0 by the place to stay excellent desk staff excellent house keeping staff excellent food service staff excellent breakfast excellent decor excellent sleeping November 30, 2013
Rated 5.0 out of 5.0 by Great Place to stay Great experience. super friendly staff, great location, convenient to good food and the interstate. Room was quiet, clean, and very comfortable. Big TV to watch from bed or from the sitting area. Will definitely stay here again. November 17, 2013
Rated 5.0 out of 5.0 by Comfortable, clean room and friendly staff. We found this a great place to stay for an overnight visit in the Amish country. A quick 10 minute drive to all of the areas activities.. We had an enjoyable stay from the welcoming front desk to the friendly breakfast workers. Our room was large, clean and comfortable. We would recommend this hotel. The only con with our room was the noise from the elevator. November 15, 2013
Rated 5.0 out of 5.0 by Great Service Recently stayed for 2 1/2 weeks and Miranda really went out of her way to make us feel welcomed. We really appreciated every thing the whole staff did to make our stay comfortable and enjoyable. November 4, 2013
Rated 4.0 out of 5.0 by nice clean hotel nice and clean and amenities are great. price is a little hight!! November 4, 2013
Rated 5.0 out of 5.0 by very good service Will recommand to all family friends, great place for amish country gateway. October 28, 2013
Rated 2.0 out of 5.0 by Needs help The hotel was nice but my room was only done 3 times in the 7 nights I was there. They waited until 5pm to clean rooms. I was already back from work and wanting a shower by then. They need to improve there schedule. Also my wife's perfume came up missing during one of the cleanings. October 25, 2013
Rated 5.0 out of 5.0 by awesome hotel we only got to spend one night here but it was a great experience the staff was super even recommended a local restaurant that was very delicious and one we would not have found on our own. just a great time! October 25, 2013
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