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Rated 4.5 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by very nice every thing about this hotel is great, the employees go out of the way to make you feel welcome November 27, 2014
Rated 5.0 out of 5.0 by Clean, comfortable room, great service The room was clean and comfortable. The front desk staff were extremely helpful and the breakfast was very good. November 26, 2014
Rated 5.0 out of 5.0 by Fantastic Service An addendum to a previous review: I always experience a certain level of service and comfort when I stay at a Holiday Inn Express, but I was thrilled with my experience here. After departing the hotel, I received notification that I had accidentally left my Kindle in the room, which a cleaning staff member had found and returned to the front desk. The front desk manager (Amber?) called me and offered to ship it back to my office. I greatly appreciate the honesty, promptness of service, and the box was waiting for me back at my home office when I returned! Not only was my Kindle returned to me, but it was expertly wrapped and padded to avoid shipping damage. I may be a small gesture, but I am overwhelmingly pleased with this experience (on top of the normal satisfaction that I have whenever I stay at a HIE or IHG hotel). Thanks again! November 17, 2014
Rated 4.0 out of 5.0 by Clean rooms The staff let us in half an hour early to accommodate our needs. I was impressed that the rooms were very clean, and quiet. I am not a fan of the burgundy and black décor, it makes the room seem dark. (which doesn't matter when you are sleeping) November 14, 2014
Rated 5.0 out of 5.0 by Clean rooms and great service My second time staying at this locale, and I'm continued to be impressed by the overall level of quality in the IHG chain of hotels I stay at. Friendly staff and a good environment for a traveling businessman. November 13, 2014
Rated 5.0 out of 5.0 by New Philadelphia Always a great experience. Clean and hospitable. The staff always treats you like family. November 10, 2014
Rated 5.0 out of 5.0 by Mechelle was great. At check in Mechelle greeted us with warmth and was very pleasant. November 4, 2014
Rated 4.0 out of 5.0 by clean and quite clean and quite room. would recomend if in the area November 3, 2014
Rated 2.0 out of 5.0 by Bad service Booked a king bed room. Gave us a two double bed room. Had our paper copy of the reservation which showed king bed. For some reason, the app on my cellphone showed double bed. When I questioned staff about what their computer indicated, they said one king bed. I asked why then did they put us in the double bed room, there was no response. I asked that the room to be paid for on my new IHG Club Rewards card. They swiped my card but it was still charged to the card I used for the deposit. The room was fine but I won't stay there again. November 3, 2014
Rated 5.0 out of 5.0 by Excellent Service Comfortable room with excellent service by the front desk. November 1, 2014
Rated 5.0 out of 5.0 by nice place for the money only complaint bathroom shelving dusty dirty,tv slow and limited ,internet very slow November 1, 2014
Rated 5.0 out of 5.0 by nice hotel Clean and nice hotel while on a stopover. Breakfast was ok, staff was very pleasant upon checking in and an uneventful checkout. Place needs to add elevator though. October 31, 2014
Rated 5.0 out of 5.0 by Wonderful staff The staff of this hotel bend over backwards to make our stay a wonderful experience. Amber was so alert to our needs and always had a smile on her face . Would definitely stay here again! October 30, 2014
Rated 5.0 out of 5.0 by Friendly staff I stay at this hotel whenever I am in the area for business. I am always treated like family. The room was clean and the maid staff was very good about cleaning the room and keeping all of the towels and other items well stocked. The bed is always comfortable and clean. This hotel is also very quiet compared to other hotels that I have stayed at. The only thing that I would like to see changed is that I would like to see the hotel go to using real eggs for the breakfast scrambled eggs instead of what they are currently using. October 27, 2014
Rated 5.0 out of 5.0 by Good location and great service Room was very nice and clean. A/C unit worked very well and didn't keep us awake at night coming off and on like a lot of units do at other hotels. Breakfast was good although we got off to a rough start. The first morning, no one was available to get more coffee ...the pots were all empty, but the staff got this corrected in a timely manner. All other breakfast mornings were excellent. The location was excellent for our tours of the Holmes County Amish lifestyle. Should we return to the area, we will probable stay at this location again. October 26, 2014
Rated 5.0 out of 5.0 by Great Service The room was clean and the staff was very nice. I would recommend this hotel and I will stay there again. The pool area is very nice and has a water park for the kids. October 23, 2014
Rated 5.0 out of 5.0 by GREAT Front Desk Service In my rush to make it to New Philadelphia to attend a wedding, I forgot something critical that would have ruined the event. The front desk staff were MORE than willing to assist me without hesitation, and they really saved the day for me. The hotel was also extremely well kept, the rooms were clean, and the overall stay was great. Highly recommend. October 23, 2014
Rated 5.0 out of 5.0 by Top notch customer service I would recommend this hotel simply based on our interaction with the front desk staff. Both Amber and Mechele made us feel like we were at home when we arrived. They were extremely friendly and very efficient in checking us in and just making us feel very welcome. They are definitely a great asset to this hotel! October 23, 2014
Rated 5.0 out of 5.0 by Great Choice for New Philadelphia New, clean, attractive, comfortable hotel with a professional and courteous staff. Great value. We would not hesitate to stay again. October 23, 2014
Rated 5.0 out of 5.0 by Traveler I have two area's that put a hotel/motel over the top. These are the shower and the breakfast. In the case of the above Holiday Inn Express they both exceeded my standards. October 17, 2014
Rated 5.0 out of 5.0 by FRIENDLY Staff was a real blessing! This is a great location for family fun and shopping. October 16, 2014
Rated 5.0 out of 5.0 by Clean and convenient Our stay was enjoyable. Stayed three nights. Was there for a wedding. Location is convenient to the Interstate and to nearby restaurants and attractions. Breakfast room was very cozy and well attended. October 16, 2014
Rated 4.0 out of 5.0 by Nice place to stay. Very nice. Exactly what you'd expect from a holiday inn. Only two small complaints. One, they really should have more than one tiny elevator for all the people/rooms they have. Sometimes you have to wait a long time. Not bad if you are able to take the stairs, but my mom cannot. She had to wait several times. Second, was not happy that the drapes in the room do not close. The lighter weight sheets were not heavy enough to block out the parking lot lights and our room was lite up very brightly all night long. Other than that room was clean fair priced and staff friendly and helpful. Recommend highly. October 15, 2014
Rated 5.0 out of 5.0 by Great staff and very comfortable bed. Enjoyed our stay so much, staff was helpful when we had questions about craft stores or restaurants in area. I would suggest you have fruit or something out at night instead of just coffee, tea or hot chocolate. October 15, 2014
Rated 5.0 out of 5.0 by One of a very few good choices in the area The hotel itself was very nice. Friendly staff and clean, well maintained building. The only negative about it was the location which was next to some cheap, shady-looking motels which made me question how safe the immediate area was and I had concerns about vandalism. But I didn't have any bad experiences in regards to this subject. October 14, 2014
Rated 5.0 out of 5.0 by Director of Operations My stay was perfect. The staff were professional and the room was what you would expect. The room was clean and the location easy to find from the airport. October 14, 2014
Rated 5.0 out of 5.0 by Excellent stay at a reasonable price Nice place to stay. The local competitor has free beer and wine for happy hour and is slightly less expensive, however the breakfast and rewards program at HIE is superior. October 13, 2014
Rated 1.0 out of 5.0 by Staff needs to learn how to treat customers Very unfriendly staff gave the impression they didn't care about the guest staff did not address issues cold pool water room looked as if it was not cleaned 1 trash can in room was only four towels in room.key cards had to be replaced multiple times never had a key problem like this at any other holiday inns before. October 8, 2014
Rated 5.0 out of 5.0 by Comfortable stay Comfortable room Good breakfast Good location Polite staff October 7, 2014
Rated 5.0 out of 5.0 by The staff Excellent staff. They could not have been nicer. My husband became ill after arriving with a stomach problem. They cleaned the room when we needed them and checked often to make sure we were ok. We felt like we were staying with family. Always ready to help us in any way. Room was for handicapped and perfect for what we needed.. October 6, 2014
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