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Rated 4.5 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Great place to stay when traveling ! We were traveling thru to go on vacation in another part of the state and happened to see this hotel at a stopping point. This hotel is the nicest, cleanest hotel we have come across in our many travels. The staff was very friendly, and welcoming. The breakfast the next morning was more then I have seen offered at other hotels and it was good quality food. I would stay here again anytime we come thru this area, it was a great experience for us ! July 25, 2014
Rated 5.0 out of 5.0 by Clean place to rest Staff went out of their way to be helpful and welcoming. July 25, 2014
Rated 5.0 out of 5.0 by Great overall Service Hotel and Staff makes you feel important and welcome July 22, 2014
Rated 4.0 out of 5.0 by Annoyed, waiting for desk clert to finish smoking As a Platinum member I was pleased with this property and it compares nicely to most HI Express. As usual the breakfast was the same as always with very little variety if ydou stay multiple days, however, that is what you get with HIE. The only real complaint I registered was when I was trying to check out. I had received my receipt in the room but I wanted to turn in my keys and advise that I was out of the room. I had to wait at the front desk for at least 5 minutes, staring at the front desk clerk outside smoking and visiting with another employee. All the while I stood there in plain view she never even looked or checked to see if anyone was there and she could not have heard the phone if it had rang. I have very little patience when it comes to employees wasting company time smoking and visiting with other employees. That was 2 employees smoking and talking for all of 10 minute each. Thats 20 minutes of lost productive time they were paid for while not waiting on customers or performing their job duties. Other than that the stay was pretty much what I have grown accustomed to expecting from HEI Eddie July 21, 2014
Rated 2.0 out of 5.0 by Let down I stay every week for at least 2 days. Room has been downgraded at various times. Been told that everything is on line only to arrive 4 hours later to find my room downgraded. Cleanliness of room has been decreasing over the past couple of months. Sorry to say I will be staying elsewhere from now on. I will miss most of the desk staff as I am there so often that they have become good friends and "family" so to speak. Will miss the good breakfasts and the wonderful kitchen staff. But enough is enough. If you just need a place to sleep then I guess it will do, but as a "home away from home" as I require, it has sunk to a poor level. FYI, I was one night away from Platinum level. July 21, 2014
Rated 5.0 out of 5.0 by Welcoming Staff We stayed during Alive, a Christian Music Festival, held in the area. We had rain several days, and it was so nice to get back to the clean, dry hotel. We were always welcomed back as we entered the hotel. My family looks forward to the cinnamon rolls for breakfast too. We have stayed at this location for business and pleasure and always have a pleasant experience. I would recommend this hotel and will plan on staying there in the future. July 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express a job well done:) Excellent customer service. Michelle was very professional and friendly. Holiday Inn Express you did not go wrong hiring Michelle. A job well done Michelle. Building is beautiful. Eatery gorgeousness. For breakfast you will receive a healthy breakfast. Not anything full of sugar. Everything was wonderful I could not say more. By the hotel you will have other places to eat, gas stations etc. There is also a local BBQ joint. I did not have the chance to eat there but wanted too:) July 18, 2014
Rated 5.0 out of 5.0 by Comfortable and very clean. The hotel is very new and clean. Very nice and comfortable. Will be staying there again next month. July 16, 2014
Rated 5.0 out of 5.0 by it was nice. We liked this hotel, very good breakfast, comfortable beds, July 10, 2014
Rated 2.0 out of 5.0 by No A/C control in room Room was large and clean. Although there was a wall thermostat, it could not be adjusted, therefore the room set at 72 degrees was 74. Around mid-night I had to call front desk. They argued with me that temp control was in room, but remotely they set it to 68. The experience made for an uncomfortable evening and attempted sleep. July 9, 2014
Rated 5.0 out of 5.0 by Great room Our room was great with lots of space for the two of us. It had a wet bar with microwave and fridge. The bed was very comfortable and the bathroom had good lighting. July 8, 2014
Rated 5.0 out of 5.0 by New like Hotel that was very clean and fresh. Great experience. Would highly recommend this hotel to stay at. Very helpful staff and very friendly. Beds were comfortable. Bathrooms were very clean. If in the area again, I would definitely stay here again. July 7, 2014
Rated 5.0 out of 5.0 by Total Upgrade The New Philadelphia Holiday Inn Express 7 Suites has been totally redone and is an excellent place to stay. The Hotel Staff is friendly, always helpful, and there are plenty of places to have dinner or shop in the immediate area. I would recommend this hotel for anyone that wants a nice clean room at a reasonable price. July 7, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Just wanted to say that it was a pleasure staying in New Philadelphia. Wonderful room, great staff, and a great breakfast. Everyone was so courteous and nice. It was a pleasure to stay there. July 1, 2014
Rated 5.0 out of 5.0 by This pool is out of this world! We stayed here for the pool - and we were not disappointed! The pool was just terrific for my 7 year old daughter. And the staff was just incredibly helpful and customer service oriented. I will definitely staff here again if I am in the area. July 1, 2014
Rated 4.0 out of 5.0 by Price The hotel was nice but the price I was quoted was not the price I was charged. June 26, 2014
Rated 5.0 out of 5.0 by Great Room The room was clean and comfortable. I'll stay again when in the area. June 25, 2014
Rated 5.0 out of 5.0 by arriving We got to the hotel earlier then check in time. They made sure we got to go to our room even though it was only one in the afternoon. Everyone behind the desk were extra helpful. Each and every time we came and went, someone always greeted us with a smile. June 19, 2014
Rated 5.0 out of 5.0 by great staff helpful and friendly We stayed two nights here. I had a very quality sleep experience. We were allowed to bring out bicycles into the room overnight, rode the Ohio/Erie Towpath. The pool looked very inviting even though I did not have the chance to use it. Next time I will allow more time for that. June 19, 2014
Rated 4.0 out of 5.0 by Good facility, great customer service Stayed here before and it is nice, comfortable and affordable. Good price. Only negative on my visit was the front entrance around the doors was dirty and in disarray. The grounds could use some work. Overall is a good place to stay. June 18, 2014
Rated 5.0 out of 5.0 by Great Service Excellent Staff was super! Great room clean everything was fine. June 18, 2014
Rated 5.0 out of 5.0 great employees and clean motel I stay here almost every week and the staff and motel are great! Friendly and helpful and beds are comfortable. Good Breakfast June 12, 2014
Rated 5.0 out of 5.0 by Great Hotel, great service The staff is very helpful, and the Hotel is very clean and spacious. June 5, 2014
Rated 5.0 out of 5.0 by Great stay One thing, walls thin. Person next to us would bang on the wall when we was trying to sleep. Maybe it is because we had the TV on. We sleep with the TV on to get to sleep. Was not loud, but the wall are thin. May 27, 2014
Rated 3.0 out of 5.0 by Poor Service Could not get the AC to work properly. Staff told us to do the work necessary to get AC working. I could not accomplish that task. No further help was provided. May 17, 2014
Rated 5.0 out of 5.0 by pool The pool water was actually warm many hotels are to cold for my husband to swim in as his muscles cramp in cold water also it was the cleanest pool we had been in without having to strong of a chlorine smell we enjoyed our stay immensely April 22, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Excellent Staff, Clean Rooms; however, I don't know why the Air Conditioner was on in the hallway when it was snowing outside. April 2, 2014
Rated 5.0 out of 5.0 by Long term stay I was staying at this property long term for business and was very pleased. The rooms were clean and the staff was very friendly. Breakfast in the mornings was great. Vickie who was serving breakfast in the mornings always had a smile on her face and greeting guests as they walk in. She always made sure the food was hot and fresh even for the few of us that had to leave out early in the mornings. The front desk staff was also very nice especially Nadine who worked nights was always in a good mood and making me feel right at home, even calling us long term stay guests by name as we left in the morning wishing us a good day. The General Manager Teresa was excellent making sure everything ran smoothly on the property and was always pleasant to talk with and made sure everything was the best it could be for my stay. The rooms were always clean when I got back from work and the suite I was in was excellent due to the length of stay with the sink and plates and silverware always stocked. I wouLd highly recommend this property for anyone traveling to the New Philadelphia area in the future. March 28, 2014
Rated 5.0 out of 5.0 by Recommend it I was very pleased with my stay here. The exterior of the hotel was attractive and clean. The staff was very friendly and helpful. The public areas of the hotel were modern and well kept. The room was large and comfortable. The room was clean. Only one very minor ding: The bathrooms have furniture quality vanities, which are nice. They have open shelving under them. I was able to write my name in the dust on the towel shelf. Again, ONLY MINOR! I would recommend this hotel! March 24, 2014
Rated 5.0 out of 5.0 by Excellent Overall Experience I was an extended stay guest on business, and the overall expereince was excellent. The hotel staff are very courteous and helpful. The facility is only a few years old and well-maintained. The free breakfast is a great benefit to the stay. The hotel has a nice pool and a fitness center as well. I would recommend the Holiday Inn Express, New Philadelphia to anyone, whether it is for business or pleasure. January 26, 2014
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