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Rated 4.3 out of 5 by 523 reviewers.
Rated 5.0 out of 5.0 by Excellent This is the 2nd time staying here, its perfect for us, just casual no frills, everything you need, we choose it for the breakfast, then off straight to the shops, the rooms were clean & tidy, and the beds were soooooo comfy, yes the breakfast room could be bigger but not a problem if you get up early, perfect location for strolling the streets of NYC. January 22, 2013
Rated 4.0 out of 5.0 by New York New York Noisy, Cold, Rain , busy, hectic However as soon as I entered the Hotel I ahve experienced one of the best welcome service at a front desk ever, the room was definitely good. Overall excellent Hotel location. One of my best Experiences in NY Staff was outstanding January 21, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise I was very pleased with this hotel. The staff was exceptional and the hotel was very clean. You cannot beat the location, being close to Madison Square Garden and Times Square. THe breakfast was great every morning and the staff in the breakfast room were very helpful. I would recommend this hotel to anyone looking for a great place to stay in NY City. January 19, 2013
Rated 5.0 out of 5.0 by Great place, great staff and great location Upon arrival the staff came out and helped up with our luggage, gave us directions for the parking area, rolled our luggage cart to our room and placed the luggage in our room. I travel a lot and that does not happen often. At breakfast the staff was very accommodating. The location was excellent. We could easily walk every where we wanted to go. January 18, 2013
Rated 5.0 out of 5.0 by Great Location We stay at the 29th St HIE several times a year. The rooms ( for Manhattan ) are large and the staff have been helpful. Breakfast can get crowded when the hotel is full, and newspapers will be tough to find those days as well. The location is minutes from Penn Station and as such the hotel has easy connections by subway to anywhere in the City. Macy's is a few blocks away and TIme Square is a reasonable walk if the weather is cooperative. We will be back in March January 18, 2013
Rated 5.0 out of 5.0 by Very nice staff and service and good value The room was in the smaller region for four people. The breakfast area too small, this we knew about when we booked. A relax area is also missing. BUT ! Very good value and the staff was most helpful with everything. I really recommend this Hotel for any casual (or business) purpose. It situated in a quiet block but close enough to everything. January 8, 2013
Rated 4.0 out of 5.0 by great staff and service hotel over all was neat and clean, also had a nice scent. was very happy it was pet friendly. but has no where on property to take your pet for bathroom breaks. hotel rates do not include parking. so that is an added expense. room needed another sitting chair instead of a desk chair not comfortable for two people. In walking distance to everything, nice area. January 6, 2013
Rated 1.0 out of 5.0 by Disappointing I feel that paying for my hotel upfront with the advanced purchase rate was my first wrong move. I was thoroughly disappointed with my room and after complaining to the reception staff with no joy, felt stuck with the room I'd been given because there was no way I was getting a refund or a room move from them because they said they were fully booked. I was at a disadvantage because id already paid in full. The room was unclean with dust & someone else's hair throughout the room.. Other Holiday Inn 's have upgraded my room, recognising that I am a priority club member, no mention or acknowledgement of it at this hotel. When i asked if i could move room & even offered to PAY the difference, i was told there were no other rooms & the hotel does not have any other standard of room. very disappointed. The bath is tiny. You can not relax because its uncomfortable in length & depth. The bathroom had obviously already experienced water damage because the water stains were still evident on the tiling. The bedroom curtains do not move so could never be closed to lock out the morning light & the wardrobe was smaller than a single size so most of our clothes were folded up in to 3 shallow drawers. The bedroom door locks are shaky & therefore leaving anything in your room feels unsafe. There are no bedroom safes. The safety deposit boxes sit behind the reception desk. One night during the stay it sounded like someone was walking around kicking the bedroom doors on the floor. The hotel itself sits on a dark, scary little side street which generally made me feel scared out of my wits & felt unsafe. The photos of the hotel are deceiving because the hotel is generally a lot smaller & outdated than it looks. The breakfast bar is right off the street facing reception & the seating area at the front is dark & gloomy. Positives were that coffee is available all day & a small breakfast selection is nice to wake up to in the morning (if you can get in first because it gets too busy, really quickly). The bed was comfy. The staff were really nice & pleasant. On our last day we weren't being picked until 3pm so they let us leave our luggage in the room which let us get out & about so that we didn't need to sit in and wait. This could be due to the fact that there was no storage or cloakroom to lock luggage in to but I suppose they didn't have to do this for us so that was appreciated. Overall, we would never stay at this hotel again or recommend it to others. January 6, 2013
Rated 5.0 out of 5.0 by Great location and great bed This hotel was only a 5 minute walk from Time Square and other attractions which was a bonus to us. We found the staff to be very friendly. The choice of breakfast was good, but I was a little unsure of what one or two of the things were, possible could have done with some labels. If you didn't go to breakfast early you would have had to queue because of the small dining area. The room was very clean and the staff friendly. Free wifi was great as well as the other room amenities. January 3, 2013
Rated 5.0 out of 5.0 by great hotel went to nyc for christmas vacation.this hotel was in a great location .10 min walk from everything.the hotel was great. breakfeast ,service ,room staff ,everything was excellent . December 30, 2012
Rated 4.0 out of 5.0 by A few hiccups, but overall good. Great staff and clean rooms and common areas make a nice impression. During our visit, many buildings on our street were undergoing renovations. It's NYC, so what's new? Well, new is garbage trucks loudly emptying dumpsters from 2:00 to 6:00 AM! Not the hotel's fault, but be aware. The breakfast is quite complete, and if they run out of something, they replenish it right away. There is only ONE ice machine - just off the lobby ... very inconvenient. We were supposed to have a fridge and microwave in our room, but they weren't when we checked in. One call to the desk and within 4 minutes a nice man brought them in and set them up for us. Talk about service! December 19, 2012
Rated 5.0 out of 5.0 by beds very firm the staff was very attentive and professional. the breakfast staff did a great job,even with a crowd each morning. the location of the hotel is convenient for me because I always come to town by train. December 18, 2012
Rated 3.0 out of 5.0 by Ok Experience All and all the experience was ok. Little pricey for the small room you get but what do you expect in NYC? December 17, 2012
Rated 4.0 out of 5.0 by Good Location This hotel is in a good location to explore the city and as a result was not cheap but at the same time was reasonable value for money. Despite being in the heart of the city the noise levels were not excessive and it did the job. Breakfast was standard US fare very sweet but filling. Don't get fooled either by the photo on the site of the exterior as it is stuck down one of the streets that are not the prettiest areas but we did feel safe. December 17, 2012
Rated 5.0 out of 5.0 by Amazing Hotel!!!!! Excellent Staff!!!!! Sheila at the front was amazing made my stay so memorable and welcoming! I can't wait to come back! Everything at this hotel was superb, I love IHG. Everyone else that I encountered at the hotel was excellent as well! December 16, 2012
Rated 5.0 out of 5.0 by Overall great place Room with 2 queen beds was small but clean. Comfortable beds. Room was on 10th floor and quiet, very little street noise. Bathroom was clean with granite countertop and nice shower. Staff was very friendly, especially one of the breakfast attendants. Location is close to Penn station and MSG. Breakfast area was very crowded on some mornings. Overall a great stay and I would definitely stay there again. December 16, 2012
Rated 4.0 out of 5.0 by Noisy on the first floor We had an overall great experience at this property. The staff was very helpful and kind. Our only complaint was about the noise level in the morning. We were located on the first floor near the breakfast area and the other guest could be heard talking starting at 6am. December 14, 2012
Rated 5.0 out of 5.0 Regular Guest I travel to NYC frequently on business. I also travel all across New York State. I have been staying at this hotel for 6 plus years. This hotel is the best out there in almost all respects. There are many more fancy hotels but if you want to stay at a place where you feel at home and the service is consistent this is the place for you. December 14, 2012
Rated 5.0 out of 5.0 by Good quality and great location Very good indeed. Very helpful staff. Breakfast was good but very busy as the breakfast room is too small for the hotel, but in summer you can eat outside as well. 15 floors and 2 lifts, so book a low florr and get fit. Has gym, free WIFI throughout and you can use the computers in the business centre for free. December 14, 2012
Rated 4.0 out of 5.0 by Room setup prevents watching TV and using the desk at the same time. The room arrangement is strange. They put the armoire between the desk and the TV so you can't watch TV while using the desk. Enough of a reason to stay somewhere else. December 11, 2012
Rated 3.0 out of 5.0 by Tight quarters very small room with basically no closet to even hang your clothes December 10, 2012
Rated 4.0 out of 5.0 by Polite and Helpful staff, everything we needed for our family Our family of 6 stayed for 2 nights. We traveled with 3 kids, ages 15, 12, and 9. The front desk staff, the staff working the breakfast buffet, along with the cleaning staff were all very helpful, pleasant, and went out of their way to help. The breakfast had something for everyone. The rooms were clean and although a little small, we had everythihg we needed. The location is fantastic. We walked to time square, we walked to Macy's, and to the Empire State Building. It was a quick walk to the subway. Plenty of places to eat close by. December 7, 2012
Rated 4.0 out of 5.0 by Excellent Location, Free Wifi and Breakfast 1 block to subway and 3 block to Penn station. Central to everything within mid-town and walking distance to Herald Square and Empire State Building. Room is a bit small but considering that it is New York City. PLenty of electical outlets for use and bath room amenities are adequate. Wifi is stable and breakfast items are more than adequate to satisfy one. December 5, 2012
Rated 5.0 out of 5.0 by Great Service, nice rooms The two guys at the front desk could not be more helpful. December 5, 2012
Rated 4.0 out of 5.0 Perfect for a minivacation We used our reward points for several days stay on our honeymoon. It is in a perfect location to be able to walk or take the subway everywhere. The parking service offered next store was perfect as we parked our truck there for 4 days and didn't move it. Close to the cheapest in town too. Small room but that is to be expected for NYC. December 5, 2012
Rated 5.0 out of 5.0 by Excellent Service and Location This is my 4th year to NYC and this hotel. Location is close to All favorite sites. They have always had our room available for early check-in, as we take the red-eye from CA, which is definitely a PLUS in our book. The service is Awesome. Housekeeping and Front Desk has ALWAYS handled our request Immediately. Rooms are clean, and the breakfast is more than continental, the service in the breakfast room is also great, making sure we have everything we need and willing to help with our request. Staff at the front desk, has ALWAYS been helpful, and ALWAYS with a smile. Looking forward to returning again next year Nov 2013. November 27, 2012
Rated 4.0 out of 5.0 by Nice time Modest provisions but efficiently managed. Comfortable bed, adequate cooling and heat. Elevator ambience poor. Faucet mixes water poorly with hardly any midway point. Otherwise good value. November 24, 2012
Rated 4.0 out of 5.0 by Great location First stay in NYC MSG; won't hesitate to stay again! Location and service are great! November 22, 2012
Rated 4.0 out of 5.0 by Good deal but don't expect too much I'm a frequent visitor to NYC and for this trip I required a low priced room near Chelsea. Staying at a HI Express is like flying Southwest Airlines. You're not doing it for the frills. You want a clean, comfortable, quiet place to stay at a low nightly rate and HI Express certainly delivers on that. If I need a room near Chelsea again at the last minute, I would not be disappointed to stay here. November 21, 2012
Rated 1.0 out of 5.0 by Not worth. Bad service and food I think you can not expecto too much for a Holiday Inn Express, but for the price we paid we expected just a little more... We had the smallest room I've stayed in my life and during 2 days the looby was all dirty because tehy were repairing some stuff. Surprisingly en the same location that they serve breakfast!!! The food is terrible. No options for breakfast: egg, bread yogurth and coffe... Every day! If you arrived at night to the lobby there is no even water to drink. The staff wasn't rude but the y neither show an interest to do their best in pleace their customers. Definitely for that price I'll stay in some other place with better location, service and food November 20, 2012
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