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Rated 4.3 out of 5 by 507 reviewers.
Rated 5.0 out of 5.0 by Great Location Great location! Close to MSG, Penn Station, FIT, and a short walk to Times Square. I stayed here in January for a week and just finished a one night stay in March. The rates, especially in March, offered great value. The staff was prompt, courteous and attentive to needs. While I wish the rooms were larger, I now realize the size is comparable to other hotels throughout the City for standard rooms. March 27, 2014
Rated 4.0 out of 5.0 by Good hotel a bit pricey though. Bad breakfast. We choose this hotel mainly because it's position near Madison sq. The room was clean and quite. It reached our expectations. What failed to meet the expected level was the quality of the food offered for breakfast. We would stay again without paying for the last. March 25, 2014
Rated 5.0 out of 5.0 by Great location and good size room plus comfort I would reccomend this hotel to anyone. Its in a great location and for the price, which is very reasonable for Manhattan prices, the room was a good size, clean, and quiet. The bed was very comfortable and I would stay here again. March 25, 2014
Rated 4.0 out of 5.0 by All is great except for the shower It only had soap as bars and not liquid and no hand held shower head. For me it is kind of basic level... March 24, 2014
Rated 4.0 out of 5.0 by First time here on a weekend This was my third time staying at this location but the first time over a weekend. I was also using Points and Cash for this stay. I arrived at around 3pm on Saturday and was surprised to find out that my room was not ready. I sat in the breakfast area until about 3:30pm before my room was ready and I wound up with one of the "little rooms" or rooms behind the elevators so the elevators take a chunk of space out of the actual room. I was a little surprised since I am a Platinum level member but I'm not the type that scream and yell at staff and throws there weight with the usual "do you know how much I spend with the Priority Club Group?" comments to get their ways. I left it as is. Maybe they were so full of Platinum members that I had to take the smallest room in the hotel? The rooms are fine, beds are comfortable and as per usual, the sleep was good. I was surprised in both mornings that the Breakfast area was extremely "packed". All the tables were filled and people were standing shoulder to shoulder at the food buffet. It was tempting to run down the street to grab a quick $5.00 breakfast from one of the local shops. Anyhow, overall a decent stay. Breakfast was a little cramped and I was surprised at getting the little room in the building but the sleep was great and room was clean and quiet. March 13, 2014
Rated 5.0 out of 5.0 by Great value for Manhatan Trying to find a place to stay in Manhattan near the theater district and at an affordable price is very difficult. The Holiday Inn Express at Madison Square Garden is the best I have encountered so far. Check-in was easy, and the complementary water and snacks was extremely welcome after our arrival on Amtrak and the walk from the station to the hotel. The room itself was small, but that is to be expected for Manhattan. I don't think you can get a large room for a reasonable price in this city. It was very clean and comfortable. I really appreciate the fact that every light fixture has an electrical outlet. So I don't need to move furniture to find an outlet, and there is one available at each nightstand and on the desk. The location is also great. Two blocks from Penn Station means all trains and subways are easily accessible. There are many good places to eat within a few block's walk, and the Broadway theaters are about 18 blocks (less than a mile) away - a pleasant walk when the weather is nice. Overall, I am very happy with my stay and if the prices remain reasonable, I will stay here again on my next trip to Manhattan. March 13, 2014
Rated 4.0 out of 5.0 by Perfect for Manhattan I have done a lot of traveling over this winter, and I may have stayed at "nicer" hotels in different areas of the country, but this hotel was perfect for what I needed for my first time in Manhattan. Yes, everything is smaller in New York, but given the location; the price; the staff; the breakfast was an excellent value for Manhattan. If you want a five star hotel, stay somewhere else. But if you want an excellent value for Manhattan, and you want to be treated in a 5 star way...stay here. I will again, should I ever return. March 12, 2014
Rated 3.0 out of 5.0 by Comfortable room for NY City - was not properly greeted though I am a Platinum member through IHG Rewards and I was not thanked for my continued business nor was I given the normal "extras" that platinum members receive. My husband and I even saw someone else get thanked and receive a snack due to their status and that was why it bothered me so much. The room itself was comfortable and a good size for NYC. The location was great and the neighborhood was safe. All in all a good hotel, just wish Platinum members such as myself felt a little more welcome. March 12, 2014
Rated 5.0 out of 5.0 by staff recomendation New property, very clean, I like the brand, Special thanks to front desk staff ( Indira) who went out of her way to work with housekeeping to be able accommodate my early arrival. Its the staff that makes this hotel particularly pleasant. Good value as well. March 10, 2014
Rated 5.0 out of 5.0 by Excellent I loved this place almost close to everything in the heart of NY smiles and happy people working to help us 24/7 March 9, 2014
Rated 4.0 out of 5.0 by Great option in New York A very good option inside New York City, near to almost every known place, there is a subway station a block away, Penn Station is three blocks away so it is also easy to arrive from Newark. Rooms are quite small but well equipped, breakfast is typical HINN Express. Staff is friendly and helpful. For the price paid and considering most options in NYC I would definitely return! Totally recommend it. March 9, 2014
Rated 5.0 out of 5.0 by Extremely Clean Hotel My husband and I stayed here with our two teenage sons for one weekend. We went to a Knicks game at Madison Square Garden. This hotel is very convenient in location with MSG. It was just a short walk to the hotel from MSG. There are many places to see and eat within walking distance of this hotel. This hotel has a very friendly staff. We felt welcomed as soon as we walked in. The rooms were very comfortable and clean. We will definitely be staying here again. March 7, 2014
Rated 5.0 out of 5.0 by Great Location Friendly Staff, clean room, great location to MSG will come back! March 7, 2014
Rated 5.0 out of 5.0 by Business Traveler... This is an excellent choice if you are doing business in midtown. It is comfortable, clean and convenient. The coffee and Cinnabon rolls in the morning are not bad either. March 4, 2014
Rated 5.0 out of 5.0 by Very Convenient Location This is the best hotel I have been able to get for my periodic assignments in NYC. It was close to the Amtrak train and my work site. I could walk to them all!! The icing on the cake was the included breakfast and Wi-Fi. Thanks! March 3, 2014
Rated 5.0 out of 5.0 by Excellent quiet in the heart of Manhattan This is the second time I have stayed at this property while bringing exchange students to the Big Apple. The rooms are very clean and quiet. The staff is very friendly and helpful. The full buffett breakfast has something for everyone to start their morning off just right, before heading out from the convenient location to explore all the city has to offer. March 2, 2014
Rated 2.0 out of 5.0 by Uncomfortable rooms and bad customer service Rooms too small for 3 people, no room to move around once 3 luggages are moved into the room. Bad customer service as we booked for town car for the next day to airport we paid the deposit but the staff who took the details and deposit didnt book it. Not very happy about it. Indira was helpful in getting us another town car within 15 mins, i really appreciate her help. February 28, 2014
Rated 5.0 out of 5.0 by only problem i left all my toiletries in the bathroom, £100 worth, i telephoned as soon as i got back to UK, the lady in house keeping said they would get back to me, IM STILL WAITING ????????????? very disappointed February 27, 2014
Rated 5.0 out of 5.0 by Indira is a STAR! Stayed recently to attend a concert at Madison Square Garden - location was perfect, only a few blocks from venue/Penn Station and very easy to find, even for an out-of-towner. Booked a King room w/ jacuzzi for my fiancee and I, and it was wonderful. Clean lobby area and guestroom, business center was up to date and easy to access. Did not use fitness center so I can not comment on that. Elevators could use an update, but were still fully functional. What really made this stay great was a lovely woman at the front desk named Indira. We arrived early and our room was not ready. The weather was poor so we asked for a lunch recommendation that was close by so we could grab a bite to eat while our room was prepared. Indira offered to hold our luggage behind the desk while we ate, directed us to Tripe Crown Ale House, just a block away with GREAT food and gave us a 10% off coupon for being HIE guests! She even had an umbrella for us to borrow so the rain wouldn't bother us as much. I have traveled often and visited many hotels, Indira is by FAR the most pleasant and welcoming front desk agent I have ever had the pleasure of meeting. Please pass along our highest regards. I will return to this hotel for all future NYC overnights. February 23, 2014
Rated 5.0 out of 5.0 by Great customer service Unexpectedly, we needed a fridge. One was sent up very quickly. The level of customer service for such a busy hotel was excellent. I would definitely recommend this property. February 18, 2014
Rated 4.0 out of 5.0 by Quick response to request for help My daughter and I stayed at this hotel during an extreme cold snap in February. Our hotel room was chilly even though we set the thermostat as high as it would go, so I called down to the front desk to ask for an extra blanket for each of us. Not only did they send up the blankets, but the gentleman who brought them was a building engineer who adjusted the thermostat and the heater for us. After that, we were quite comfortable. The hotel is quiet and well-located just a short walk from Madison Square Garden. Breakfast was convenient and actually very tasty. We would certainly stay there again. February 16, 2014
Rated 5.0 out of 5.0 by Great Staff Frankie was upbeat and friendly. The stay was comfortable. Great bathtub and love the morning coffee and breakfast. Location is central to lots of parts of NYC. Thank you! And thank you Frankie and the rest of the pleasant staff! February 16, 2014
Rated 5.0 out of 5.0 by Great location and facilities The Holiday Inn Express MSG is well located just a short walk from Madison Square Garden, perfect for discovering New York. Super breakfast, caring staff and a comfortable room with good facilities. What more could you ask for February 15, 2014
Rated 4.0 out of 5.0 by Westminster Welcome I stayed at this hotel for 3 days and it was a breath of fresh air. I come into town every year for the Westminster Kennel Club show and have stayed at other hotels. I was booked elsewhere originally but noticed this hotel was much cheaper. Changed my reservations and went ahead. I came this year to the dog show as just a spectator but I will certainly stay here with my dog(an Italian Greyhound) The place was very clean, due to the snow, housekeeping was right on top of things mopping up the wet entrance. Very pleasant staff. The room was adequate for two people to stay in comfortably. No issues with anything except trying to get the room to the right temperature. We knew it was expensive to eat at the pier(where the day time show is held) so we ate a hearty breakfast each morning. It was very crowded but worth the time and patience. Wonderful hot breakfast and quite a selection! We did not have to eat till late afternoon each day! It is within walking distance of Penn Station, MSG and many restaurants, as well as a pharmacy. To our delight the last evening, the assistant manager came to our door with a thank you for staying note and beautiful cookies! I will certainly come back next year and will recommend to anyone going to NYC. February 15, 2014
Rated 4.0 out of 5.0 by Great stay Stayed recently, Feb 11th 2014, very convenient to Penn Station. Very clean, room was a good size for NYC...staff friendly and helpful Thanks...Brian February 14, 2014
Rated 5.0 out of 5.0 by Use this hotel over and over It's so convenient to Penn Station and the people are so nice, and the rate is so reasonable. Nice breakfast, as well. February 10, 2014
Rated 5.0 out of 5.0 by Great location, great staff, great stay! Right from the point of being able to check in early, our stay was perfect. The reception desk staff, although clearly very busy, were thoroughly friendly and attentive. Our room was very clean and comfortable, and breakfast the next morning was just what we needed. All in all a great stay! February 8, 2014
Rated 2.0 out of 5.0 by Not for the price If you come by car, it's tough, there is only a little room to unload curbside. I had to double park to get my stuff out. Says there is parking but it's the next place over and it's expensive. Of course the rooms are small and ok clean. In the am there were at least a couple kids running up and down the hallways ... For an hour screaming with someone saying SHHHHHH!!! I hate to say it but I think it was the poor staff that probably didn't have a sitter that morning. The staff would pester to clean the room and even came in twice even after I told them a couple times before I was in the freaking room. Not sure what that was about. The desk staff of women were not the friendliest. But one foreign black guy was awesome ... I recall he spoke Portuguese, anyhow he made me a map to find where I needed to be one day. Else, the had breakfast and stuff, sometimes creepy people were hanging out outside at night, but I did not think it was unsafe. February 6, 2014
Rated 5.0 out of 5.0 by A GREAT value for the money The location was great. Staff extremely friendly and helpful. The room was small (not a problem at all, just perfect for sleeping and bathing) and was very clean and updated. The breakfast was very good with a large assortment of items. We will definitely stay here again. THE PRICE WAS GREAT!! February 6, 2014
Rated 3.0 out of 5.0 by Great staff, good location Within walking distance of many attractions. Helpful and friendly staff. Rooms are really small- had some problems with room: heat when out and had to be reset, hair dryer was broken, the knob in shower was loose so it was hard to keep the water temp consistent. Could not use business center computer for remote desktop login to work - IT guy could not download the app....Staff was quick to respond to correct problems. All in all, the facilities are very average at best, but the friendly and helpful staff members made it a nice visit... February 6, 2014
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