Rated 4.3 out of 5 by 276
Rated 5.0 out of 5.0 by debrito Not least expensive
Very good property if u can book in advance before price goes up
March 16, 2014
Rated 3.0 out of 5.0 by RAM1961 Nice Room / Hot Water Slow
Room and ammenaties were great. Ice only in the basement was not practical with a room on the 12th floor. The water takes a long time to heat up in the morning. Not sure what the bar open times are. It seems to always be closed.
March 12, 2014
Rated 5.0 out of 5.0 by Daniel20 Great property
I stay at this hotel just about every week. Excellent location, great rooms and friendly staff. If you're taking train into Penn St and need a place to stay....this is it!!!
March 10, 2014
Rated 3.0 out of 5.0 by ch10022 Excellent except for internet
If not for poor internet service and the night staff's inability to fix it, I would have given this Holiday Inn 5 stars! I would recommend this Holiday Inn for its comfortable accommodations but if you have any serious work to do, better have your own wifi!
March 1, 2014
Rated 5.0 out of 5.0 by Four Character Nickname Pleasantly Surprised
I booked a room at this Priority Club/IHG location mainly due to location and an unbelievable price. Upon arriving, I was a bit dubious: the surrounding streets are nothing pretty or particularly interesting. But inside I discovered an amazingly quiet, upscale, clean oasis. The night before, I stayed at a similar property, but found Midtown 31st Street's furnishings to be far superior.
Great (but small) bath, totally comfortable bed and, again, quiet as a mouse! Had a very minor issue with the TV channels, but no big deal. With easy access to Penn Station and midtown activities, I would definitely stay here again.
February 20, 2014
Rated 4.0 out of 5.0 by Lenny2012 Convenient and Comfortable
This was my third time at this location and I will come back again .
Very clean room and comfortable bed. Friendly service. The location is convenient with reduced garage rates around the corner..
February 17, 2014
Rated 3.0 out of 5.0 by Billips Nice hotel, terrible food service
Nice, comfortable hotel in the heart of Manhattan. One of the worst breakfast experiences I've ever had in NY. Should just shut the restaurant down. Hotel and food and beverage managers generally disinterested in the situation, which was terrible and disinterested service, mistaken orders, overcharging, lack of knowledge about their own menu, little communication ("Oh, by the way, we can't make the oatmeal you ordered 20 minutes ago and the other food order has been sitting under a food lamp for the last 15 minutes"), visible finger prints and marks on the toast etc. Bleccchhhhh.
February 15, 2014
Rated 3.0 out of 5.0 by JM7state Service Lacking
Facilities were adequate, staff was less than helpful: I requested a late checkout as I was a priority club platinum member. Her response was that they have a lot of platinum members.
Left my phone in the cab upon arrival, the staff at the desk refused to call my phone for me and suggested I ask another guest in the lobby.
February 10, 2014
Rated 3.0 out of 5.0 by Khiaaoo Please uptrain your Check in staff
Lets forget that the obnoxious guy who checked me in did not acknowledge me as a priority member and didn't offer me any upgrade. as soon as i check in and he pulls up my information he got the nerve to loud enough for everyone to hear that "he wish is rent was this low of a rate im paying", i did not ask him what i paid nor do i want others in my business like that, Please up train this guy before he does this to someone with some serious connections in the media and you guys will be in the news in a bad way
the room is very small but nice, you should put a smaller desk in those rooms so the chair will not be so close to the desk, but before you do that UPTRAIN that guy who checked me in, He attitude shows he does not care about his job.
Side note: i did not visit the restaurant due to the fact i didn't want to take the chance of your other staff being the same way so i ate out during my stay there, so some lost of business to your restaurant since i ate out with family every night there.
February 8, 2014
Rated 5.0 out of 5.0 by enjobel Great staff and central location
I was very happy with our stay, for a budget style hotel this was very clean neat and tidy. Unfortunately the hotel location was not in the gps and unknown to our cab driver from Newark airport so it took a little longer to reach than anticipated and $90US was given to our cabbie. The hotel was very neat and tidy from the outside and check in was quick and easy. Our room was small but hey! we only needed somewhere to sleep and shower, The beds were very comfortable and the bathroom was clean and near new.I highly recomended this hotel for location as well, it was easy to walk into times square and walk to a great bar down the street O'Riellys Pub.
Well done to the friendly welcoming reception staff too.
January 29, 2014
Rated 5.0 out of 5.0 by flyingfish127 Nicely Surprised
I was very surprised when I read reviews on how small NY hotel rooms were. When we got to the Holiday Inn, I was nicely surprised that this was not the case. There was four of us and the room was fine. It had a safe, refrigerator and microwave. The bathroom was good size but there was hardly any counter space around the sink to put things.
We took a train from New Jersey to New York as we were told that it was a lot easier then driving a car into the CIty. We got off underneath Madison Square Garden and it was a short walk with luggage to the hotel.
We had a pretty nice view of the street and Empire State Building on the 6th floor. It was only 2 blocks away which was great as we had plans to go there. I am so glad we had that side of the hotel. The first night, we also walked to Times Square, Rockefeller Center, and Grand Central Station. The second day we went to Empire and then walked up 5th Avenue to Central Park. My point is the hotel is within walking distance to all points. There is a lot of walking, however in NYC it was a lot fun so you didn't notice the walk so much. It was also very very cold, so in warmer wether I'm sure its a lot easier walking also.
The only complaint is the internet service is very slow. Also we came back to the hotel on Sunday night at 9:20pm and we were hungry.
We went to the restaurant only to find it closed when the book in the room said it was open till 10:00pm.
All-inAll it was a great place to stay and a great location. I would definitely stay there again.
January 26, 2014
Rated 1.0 out of 5.0 by ARY240 Not the best experience
"For a week in NY we booked this hotel based on all the positive reviews here and on IHG.com I have to say that we were not happy. I am a Platinum member of IHG and as such entitled to an upgrade of rooms. We were 3 persons, and I expected to be upgraded. However upon check in we were assigned the room we booked. (Of course normally you can´t expect anything else) We were told that upgrade were subject to availability, I can understand this for a Holiday Inn with not that many opportunities to upgrade. I asked to be put on a list for upgrade when available, and was promised this. After 2 days, we decided that the room was too small for 3 persons, so we told the hotel that we wished to check out. We were told it would mean an early departure penalty of 250,- USD. And that all of a sudden we could be upgraded immediately. So to save the penalty, we decided to stay. And moved to a larger room the following day. Left with a feeling that they were just trying to avoid giving us the upgrade, that I am actually entitled to. Breakfast was also a bad experience. Since we were 3 persons and the room only included 2 for breakfast we were told that we could just use 3 vouchers each day, and then pay for breakfast for the last days. We did so, the first days. Anyway strange breakfast arrangement. Not too good, and if you dared to ask for a second glass of juice, you were presented with a bill. Anyway, on the 4th day, it was a new waiter serving us, and all of a sudden we could not use our vouchers, since the dates were not correct...... This was the drop, so we checked out 10 min´s later. I haven´t mentioned smaller things, like no water replacement. Difficulties getting beddings for the sleeping sofa etc. I have stayed at many Holiday Inn´s, and am normally satisfied with this, but not in this case. I have to say that esp the front desk manager at night was a very nice and service minded guy though."
January 19, 2014
Rated 4.0 out of 5.0 by kiyusama Business Trip to NYC
Great value for short business trip to NYC. Comfortable, clean and well designed room considering the location. Recommend this hotel for business trips to down or mid town NYC.
January 18, 2014
Rated 5.0 out of 5.0 by JohnC1965 Excellent!
The location of the hotel is ideal for 5th Avenue, Broadway and Times Square. Our room actually overlooked the Empire State Building which was a great bonus.
The staff at the hotel couldn't have been more helpful and rooms were comfortable, clean and great value.
We'll certainly be staying at the Holiday Inn on 31st Street on our next trip to NYC
January 15, 2014
Rated 4.0 out of 5.0 by A Traveler Close to Korea Town
Overall my stay was ok. The only big disappointment was that there was no fridge or microwave. But I guess I should have inquire about it. I was not as please with the wireless internet but did not end up staying that long to make a complaint. I was also bothered that the heavier curtains did not close all the way. Again not a long enough stay to complain. The room is small but is expected in NY. Also the sheets had holes but nothing that deemed a complaint. Again I really didnt stay much inside the hotel room.
January 14, 2014
Rated 5.0 out of 5.0 by Saldarj Nice Property and location in midtown NYC
Confortable hotel with good breakfast but small roms; very well located and a walking distance from 5th Av and subway. It offers free Wireless internet.
January 13, 2014
Rated 5.0 out of 5.0 by tigersrule Well pleased
I booked this over the internet from UK, and I am always wary of this, but upon arrival was pleasantly pleased with my choice.
Staff were very friendly and were quick to help us. Lifts to rooms were responsive to request for use, and the rooms were the standard sort for this type of hotel, but clean and well decorated.
we had an added surprise when we looked out of the window to see the Empire State Building looking over us.
all in all an excellent location, bit expensive but well worth it.
January 11, 2014
Rated 5.0 out of 5.0 by Sleepless in NYC Quiet Room in Midtown New York
Having spent Christmas listening to fire trucks and car horns at 2.00 am in the morning in lower Manhattan. Sleeping in the newly renovated 31st street hotel was the peace that we were seeking. Even the air conditioning was whisper quiet. This may be the city that never sleeps but you are assured of a good nights rest at rooms located at the rear of this hotel. Even the bed with choice of soft or hard pillows was conducive to a good nights rest. Added to which the room rate was great value for money. Certainly would stay here again.
January 10, 2014
Rated 3.0 out of 5.0 by johno1967 excellant location
Superb location to most sites. Everything in walking distance so no need for added taxi fares. Staff friendly and helpful. Special mention to Brenda the chirpy , happy waitress ,where nothing was too much trouble.
The only downside was the early closing times of the bar/restaurant. Would go again
January 3, 2014
Rated 3.0 out of 5.0 by TimmyManhattan Very Average
Average all-round, not the most memorable experience.
January 2, 2014
Rated 2.0 out of 5.0 by TouristNY Well located and big room - horrible bathroom and shower - staff impolite
Well located and big room - horrible bathroom and shower - staff impolite - I strongly review your invoice before leaving the hotel
December 28, 2013
Rated 5.0 out of 5.0 by liri I Love this place
I travel extensively for work and this is by far one of the best Holiday Inns. I stay here every time i am in NYC and have never been disappointed.
December 24, 2013
Rated 5.0 out of 5.0 by shhwang Great Hotel in NY
Staffs are really nice and kind. Room is clean and service is professional. Location is perfect to leisure at NY. It's near the Empire and Korean Street.
If you have plan to go to NY downtown, this hotel is perfect for it.
Breakfast is worm and enough for adults and kids.
December 23, 2013
Rated 4.0 out of 5.0 by Mtraveller Great and modern NYC hotel - but something is missing...
Holiday Inn 31st. was a better hotel than expected. The hotel was modern, with friendly staff and nice clean rooms and bathrooms.
We enjoyed our stay and had a good nights sleep in the comfortable beds and did not hear any noise from the street or other rooms during the night.
The only problem is that I booked and PAID for a 25 K bonus points package - that I haven't received.
I've called the front desk twice and the response was that I had to wait a week or two before the points would show up. But now it has almost been a month since my stay - and nothing has happened! (reason "Value" is rated "Poor").
December 18, 2013
Rated 4.0 out of 5.0 by thejammonster Great, As Long As You Stay Away From The Restaurant!
I went to the hotel restaurant for dinner on Monday 12/9. There was one other table of about 8 people that was already getting their checks and leaving when I arrived, so I was the only person for the majority of the time. The bartender/waiter checked on me once after 5 minutes of waiting to get me a diet soda and take my order. After 45 minutes of waiting for my food and never being checked on for a drink refill, the waiter came over and told me that he, the kitchen staff and hotel manager could not find the cook to make my food. I pointed at the chef sitting at a booth in the back corner of the dining room and asked "is that him?" At this point everyone started shouting at each other about the whole incident and I just got up and walked out without anyone ever saying anything to me or apologizing. I told the front desk about what happened and they did not seem to care, and nothing further was done. I didn't bother going back for the rest of the week and took my business elsewhere for breakfast, lunch, and dinner. This was the most appalling service I have ever experienced in a restaurant and honestly the only time in my life that I can remember making a formal complaint about because of how disgusted I was. The rest of the stay was fine - the room was nice (by NYC shoebox room standards), the rest of the staff was nice, the price was reasonable (again by NYC shoebox room standards), and there was surprisingly good soundproofing for any hotel I've been in, which was especially nice being in NYC.
December 16, 2013
Rated 5.0 out of 5.0 by Billpmb Fantastic location
Helpful staff and nice clean room. This hotel is close to all the major attractions and close to the subway. Great place to stay.
December 15, 2013
Rated 5.0 out of 5.0 by beaver13 Excellent Customer Service
This was our first trip to New York and the staff at the holiday inn could not of been more courteous and helpful. Rooms are small but who is going to stay in there room when most of the attractions are right there. So glad we made Holiday Inn on 31st our choice!!
December 11, 2013
Rated 5.0 out of 5.0 by TheBus Fantastic
The hotel was new, modern, and clean. The staff was above and beyond friendly and helpful, especially Alma at the front desk. The rooms are larger than normal NYC hotels and the location was great, with walking distances being short for the Theater district, Times Square, etc.
December 9, 2013
Rated 4.0 out of 5.0 by Rodn NY expensive
Excellent location for my business trip. Pricing was too high, but it was New York in the week of the Rockefeller Tree Lighting, and all the hotels jack up their rates I guess. Internet was sporadic and kept kicking me off, and I would have to sign back on. That's irritating when you are trying to work from the room in the evening, I had similar issues last time I stayed there, I guess they can't or won't fix it.
December 8, 2013
Rated 4.0 out of 5.0 by CityBeachLover clean boutique like rooms in a convenient location
I generally avoid Midtown hotels as they are too small and in cluttered areas. This property is a nice one since the rooms are new and clean, and the furniture inside is the same as what you might find at certain boutique hotels. It is also nice to be right across the street from a chocolate and wine bar (Ayza) and within walking distance of the Macy's and subway/Path stops at 34th St.
December 7, 2013