Rated 4.3 out of 5 by 158
Rated 2.0 out of 5.0 by GF123 great hotel bad manager
I redeemed points at this hotel in NYC and it has the look and feel of an Indigo. This is not always the case with this brand (see review of Rhaway NJ Indigo). The hotel is located near Penn. Station NYC and this allows great access in and out of the city as well as trasnsit around the city via rail and subway. Just a short ride from EWR via the NJ transit train and short 4 block walk or via the Airtrain at JFK. Coming from LGA will require a cab or very long subway ride. Also there are "express" buses but these are impacted by the famous NYC traffic and not consistent, but they are cheep.
As some one who statys at hotels alot I would like to start with some positives. The hotel is clean, well kept and has that hip look of the Indigo brand. The room was well decorated and felt very comfortable, it gives you a nice place to duck in from the hustle and bustle of The City. If you want a quiet room try and get one at the rear of the building the view is not great but you wont hear the taxis and street traffic, however the front of the hotel is not really that bad as it is not located on a main street.
One small down side is the attention to detail. I looked on the phone and had an important fax sent to the number listed on the insert card that is placed in the phone. I check out and go down stairs expecting my fax to be at the front desk. Well that fax number seems to have been out of order for a very long time. I enquire as to what the problem is with the number has it changed. Well it seems that the number is in order but the fax is dead and has been dead for a long time. The front desk person gose on about how it is not his fault and the management is aware but has not fixed the fax in some time. OK folks this is 2013 a really good fax machine is <$200 at so many places with in 3 blocks it is ridiculous. This and the desk cleark's reaction and blame to management. After obtaining the document I email it to the desk clerk after explaining to me how fax is old technology. I am now running late for my train to Boston. He cant print PDF files so much for 21st century technology. After seeking to a manager on duty it is clear that he has no apology does not seem really to care. So I see this as a warning Will Robinson moment. The management does not seem engaged in the service industry but seems more interested in running a hip and cool hotel and skimping on the details. Recommendations stay but proceed with caution if you have a problem you may really have a problem good thing mine was not a really big deal.
June 19, 2013
Rated 5.0 out of 5.0 by twohappydogs Outstanding customer service
We really enjoyed our stay there recently. Rooms are standard NYC size but very clean and comfortable. The property receives an excellent 5 star review because of the outstanding customer service displayed by all employees. We were very impressed with the entire staff who strived to make our stay the very best. Notably, Arturo, Jay and Natasha at Front Desk and Corey as Concierge really made our visit amazing. Very pet friendly!!
June 18, 2013
Rated 3.0 out of 5.0 by Treeblood Nice but . . .
This was the single most expensive room I have ever stayed in due to an error using another booking system and the manager not being willing to help me out.
Hotel is fine.
Decor is fine.
Room is small but fine.
Location is fine.
My whole experience was soured because I could not get help on my reservation and so, I ate the cost and just determined to never stay here again. The best thing was a $30 credit for the in-room mini-bar.
June 17, 2013
Rated 5.0 out of 5.0 by terah7 Great Hotel
We stayed here for two nights during our recent trip to NYC. I heard of the hotel through a friend and was not disappointed. The staff was extremely curious and nice. The room was modern and spacious (I know comments have been made about the size of the rooms but there were four of us in one room and we had more than enough space to navigate). We will definitely stay here again!
June 11, 2013
Rated 1.0 out of 5.0 by ChicagoTravelerMay2013 Hotel Gone Complacent
Booked this hotel for a business trip, going off of what I found online through pics and past reviews. The minute I showed up, I knew I had made a mistake. For the price, there should have been a bell hop to help me with my luggage...there wasn't. The man at the front desk couldn't even crack a smile, was rude and didn't want to bother with answering any questions. The lobby area was run-down with seating scattered and out of place. You could tell at one point this was a nice place, but they've gone complacent and no longer care how they look. My room didn't get much better. My TV only got one channel - remote must have been broken. When I pulled back my sheets, there was a huge stain on the flat sheet and it had rips and tears in it. Luckily there were two beds in the room and I could move over - but even then, I felt like it was dirty. With all of the hotel options in NY, there will never be a reason for me to stay here again.
May 14, 2013
Rated 4.0 out of 5.0 by lengor Strange breakfest rules
We booked a room for tree people, that included breakfest, at least that wath my booking said. Turns out that only breakfest for two people was included. Also nowhere on the webside does it say that the rooftop bar is closed due to renovation next door.
Otherwise the location is great, staff is very friendly, and the rooms are comfortable.
May 6, 2013
Rated 5.0 out of 5.0 by Martin744 Great Staff and Service
Staff were incredibly welcoming and I loved the Priority Club perks!
April 23, 2013
Rated 5.0 out of 5.0 by Noyorker2013 Convinient stay
Very clean room and bathroom, convinient location near subway station, great staff
April 22, 2013
Rated 5.0 out of 5.0 by AntoineP Second visit
I am a travel industry professional focusing on the luxury sector. I've had the priveledge of staying in some pretty swell hotels. When I'm on sales trips I try to keep within a budget. I was so pleasantly surprised by this hotel on my first visit that I scheduled a stay over the weekend with my wife. She was as pleasantly surpised as I was. It's clean, friendly and in a great location to get around town quickly. Restaurants in the immediate area leave something to be desired but that's a small sacrifice for the value!
April 8, 2013
Rated 5.0 out of 5.0 by tamu8 Great location, lovely rooms, fab service
We stayed in the Hotel Indigo Chelsea for 5 nights on our first trip to New York. The location was fantastic, within easy distance of the 28th st subway, making getting around really easy.
The room was clean and bright, with everything we could need. The staff were friendly and welcoming.
March 31, 2013
Rated 4.0 out of 5.0 by RoyalAmbassador26 Comfortable Stay
Hotel Indigo is a very modern and chic hotel in the IHG brand. Being a Priority Club member really helps out. The suite was very spacious and had an amazing view of the city skyline.
The restaurant China Latina was delicious. It has an amazing fusion twist to it. The service at the restaurant was just perfect. Thanks Jonathan!
March 29, 2013
Rated 5.0 out of 5.0 by Biffer2005 Great Place to Stay
I stayed at Hotel Indigo Chelsea for 4 days while on a business trip to NYC. Arriving in a city you are unfamiliar with is always challenging, especially NYC. The staff at Hotel Indigo were my saving grace with their knowledge and excellent customer service. I had no idea what direction to even head in to attend the conference I was there for. Needless to say, the staff gave me flawless directions. The hotel was very clean and inviting. The Aveda salon products are also a nice touch. If you get a chance to stay there, try the hotel's restaurant, China Latina. Excellent food along the same great customer service of the hotel. I highly recommend a stay at this hotel. It is also conveniently located and it is easy to get anywhere in Manhattan that you need to be.
March 26, 2013
Rated 5.0 out of 5.0 by AnitaS I highly recommend this place!
Ivy the front desk hotel personnel was very pleasant. I give her the 5 stars! She made sure that our experience at the hotel was as comfortable as possible. The hotel rooms were small compared to the California hotels, but what do you expect- this is New York. The hotel was very clean, staff were super super friendly. I went on a convention at the Javits Convention Center so I came in early and left the hotel late, but it was not a problem. The hotel gladly checked my luggage in early while we stroll around New York. I found this location very convenient. Highly recommend this place! I will definitely be back!
March 24, 2013
Rated 4.0 out of 5.0 by Haggai Good clean modern well run hotel
Visit was fine. They had to fix the heating unit, and 30 minutes of repair work removing and repairing the unit corrected the problem. However, an apology from management would have been nice. Perhaps it is on the web site somewhere, but I wished I would have known that there was free wifi before I arrived since I left my iPad back home.
March 22, 2013
Rated 5.0 out of 5.0 by OGJ7 Great Service and Friendly Staff
Very clean and modern hotel.The staff was very helpfull and friendly.
March 10, 2013
Rated 5.0 out of 5.0 by John1Ellis Excellent Experience
The room was small but when we are in Manhattan we don't spend much time in the room. The room was well outfitted, very clean and comfortable. All staff were very professional, friendly and efficient. Location is perfect. Overall this was an excellent experience for us. I would definitely stay here again and I will refer my friends and colleagues.
January 28, 2013
Rated 4.0 out of 5.0 by fincaman good hotel-but
i found the hotel very good and the staff friendly and helpful but i am sorry to say that i found the menu in the restaurant was not to my likeing and i think it should cater for more international guests its a bit too as the name says chino/latino and maybe a buffet breakfast
January 11, 2013
Rated 4.0 out of 5.0 by jimma30 Great staff, service and location
Location was great and allow walking to most popular sites while been just off the main busy streets. Subway station just at the end of street.
Staff were very helpful and overall comfort was great.
Good value for money and would reccommend.
January 9, 2013
Rated 3.0 out of 5.0 by TomfromNC Construction noise all night?
I'm an IHG Platinum Member and was in town for an event at Madison Square Gardens. If you are a member of IHG / Holiday Inn Rewards and you are looking to attend an event at the Garden, this is a great place to stay. Several restaurants along the route when walking to/from the Garden. Restaurant at the hotel is terrific, but they do close early considering the location. Rooftop bar is neat as well.
Would have been a great stay but there were construction vehicles backing up all night on 28th Street. Air conditioning did not work so it was either bake in an 80 degree room or open the windows and listen to construction all night. I was only there for one night so I don't know if they fixed the problem or not. Thermostat indicator said, "COOL ON" but the lower the temp I requested, the hotter it got in the room. I reported the issue at checkout the next day, was only there for one night.
January 7, 2013
Rated 3.0 out of 5.0 by Traveler93637 Restaurant does not care about guests
Arrived at hotel at 10:30pm on Saturday 12/29. We were told the restaurant closed at 11:00pm. We took our bags to our room and arrived at the restaurant at 10:45pm. We were told by the host at the restaurant that the kitchen was closed. I ask what time the restaurant closes and the host to me 11:00pm. so, the restaurant is open but the kitchen is closed? Yes we are not serving any more customers, the kitchen is closed.
We were told that room service was available until 11:00pm. We went to our room and called room service and we told that room service was closed. When asked why, they said they were slow tonight and closed early.
Mind you, this was a Saturday night two days before New Years in New York City.
We have stayed at many Indigos and was very disappointed with this property.
January 5, 2013
Rated 5.0 out of 5.0 by DocLefty Wonderful three days
Staff was most cordial and helpful, very willing to advise on sites and restaurants. Room was clean and nicely appointed. Nicely situated in the Flower Distrrict and abutting Chelsea. A great value.
January 3, 2013
Rated 3.0 out of 5.0 by Guso Pésimo servicio
Mala actitud de empleados, pésimo servicio y mal recibimiento
December 18, 2012
Rated 3.0 out of 5.0 by Travelingal Just So So.....
I was looking forward to an awesome experience based on all of the reviews of the Hotel Indigo Chelsea. I'm a Platinum IHG Member and Corporate Event Planner. I've stayed at many hotels in NYC and other locations so I can give a fair review. PROS: Room was clean. Check in was easy. Free drink coupons and breakfast credit for one day. Beds are comfortable. Close to public transportation. CONS: A bellman was outside when we arrived in the cab but didn't offer to help us with our bags, just yelled at cab driver to move the car. We lugged our bags out of the car and rolled them into the hotel on our own with the bellman watching us! No upgrades available at the hotel for IHG Platinum Members. We were told by the front desk receptionist that double bed rooms do not have upgrades at the Chelsea Hotel. Wall paint is scratched and dinged. Hotel is suppose to be non-smoking but we returned to our room one night and it smelled like a casino. Called front desk and told them it must be coming through the vents. They said they would be up to check. No one ever showed up. I will probably find another place to stay the next time I'm in town.
December 10, 2012
Rated 1.0 out of 5.0 by dom29 Unfriendly and unsupportive Staff
Customer is King? Definitely not in Hotel Indigo.
E.g. I forgot a jacket in my room after having checked out and had a terrible experience in trying to get it back. Especially the staff at the reception is very unfriendly.
This is not the level of service I expect from a mid-up class hotel.
December 10, 2012
Rated 5.0 out of 5.0 by Lindaloo Beautiful hotel
The hotel is lovely. Rooms are small but that is typical for NYC. The location is great, close to Greenwich Village, easy walking distance. Clean, updated and comfy beds with wonderful linens!
December 7, 2012
Rated 5.0 out of 5.0 by Arnone Sweet hotel
I have stayed here a few times and I really enjoy this hotel! The rooms are not huge but they are clean and hip! It's a great boutique hotel. They helped me get transportation. They gave me a free drink-priority club member. Indigo is personal, they are helpful and sweet. This is my thank you. K
December 5, 2012
Rated 4.0 out of 5.0 by wjgkfsdf My stay at the Indigo.
I had an extended stay at the Indigo recently and to be honest it was kind of a mixed bag. First the good, The rooms are rather small, yet clean and cozy with faux hardwood floors. The restaurant and bar in the lobby is unique and the food, especially breakfast, was pretty good. On thanksgiving morning I woke at 9 A.M. and walked a few blocks and had was right ont he route for The Macy's Thanksgiving Day Parade a great experience I won't soon forget. The reason I knocked it down from excellent is due to the staff. The desk staff of a hotel of this kind obviously deals with a bunch of guff every day and I heard guests complaining about the most obnoxious things, for this reason I was always very courteous and gracious. Yet they continued to either be snarky, or just plain miserable (except the girl in the morning, always smiles.) They frequently lost messages left at the front desk (which the morning girl would always find,) of course the few times I left a tip at the front desk for someone they had no trouble keeping track of it. I also happened to get ill during my stay and didn't think I could drive myself to the hospital, I called the desk and asked if they could call me a cab, "Sorry, sir we can't call a cab, but you can call an ambulance if you'd like." So I got dressed, hauled myself downstairs, walked the block and a half to the parking garage, and drove myself to the hospital, vomiting all the way. Fun. After spending almost a month in their establishment you would think they could be kind, friendly, or maybe try to get to know you and accommodate to your needs, no such luck, except of course for the woman who worked the morning shift.
December 2, 2012
Rated 5.0 out of 5.0 by Owlprowl427 Great hotel!
Everything from reservation to checkout was perfect. The room was very clean and comfortable, and nicely decorated. The staff was courteous, friendly, and helpful. I called for some extra K-cups for the Keurig, which arrived in one minute. They were able to accomodate an early check-in, as well as stowing suitcases when we checked out. The location is highly desireable, a half block from the subway in Chelsea, and within walking distance of Penn Station, Madison Square Garden, the theater district, and Greenwhich Village. the front desk even provided a very helpful and detailed map of the city, including subways. I would stay there again in a heartbeat!
November 29, 2012
Rated 3.0 out of 5.0 by claudia60 Not very practical
The room is small, but that isn't the problem, the problelm is that the space is not taken advantage of. The shower in the bathroom should be divided by a curtain of something, because nobody can use the sink if there is somebodoy in the shadow, There shoud be a place with a mirror and outlets in the bedoroom you can use to put on makeup and blow dry your hair.
The service was good and the hotel is clean.
November 11, 2012
Rated 5.0 out of 5.0 by coffman5 The Day before Hurricane Sandy
First of all the Hotel Staff was amzing!!! My husband called in and talked with the manager and told him it was my 40th birthday and wanted NYC to be a special experience. The hotel manager greeted us with drink vouchers and in our room were fresh baked cupcakes from a NYC bakery! What great customer service!!! Our room was small but it was perfect!! Very clean, great design! One night there was a Halloween party on the balcony and a very long line to get to our room. The staff relaized we were wanting to get to our room and helped us right away and bypassed the people going to the party. The staff was great about letting us check out early due to hurricane Sandy and gave our money back for the nights we did not stay. When we go back to NYC we will stay at this hotel. Thank you so much! Hope to see you soon!!!
November 7, 2012