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Rated 4.2 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Great staff and good location The staff at this hotel is outstanding. From the front desk personnel to the lady in the breakfast area. All are smiling, friendly and willing to go the extra mile. The lady in the breakfast area is always smiling, chatting when she sees customers want to, and some don't want to until they've had their coffee. She does a great job. The desk personnel is great. My wife and I needed quarters for the bus. They hadn't had a chance to get to the bank yet and didn't have a roll of quarters. Instead they gave us 2 $5 metro cards which is exactly what we needed. They went the extra mile. Hotel is very close to tourist areas. 9/11 memorial is very close as is all of Wall Street. Internet was fast for downloads. Would stay here again with this staff. They care about their customers/guests. July 26, 2014
Rated 4.0 out of 5.0 by Good Breakfast The breakfast is good. The equipment is well for the price and site. The booking system could be more improvment for helping the other people and multi-rooms booking. July 24, 2014
Rated 5.0 out of 5.0 by Second visit to NYC This was a great hotel with great staff in a convienient location. Breakfast hours were long enough that I could eat before my early days and on the day I got to sleep in some. I had no problems checking in or out and both were very quick. The staff answered my questions and helped me while being very professional and polite. The only down side is the parking. Metered was way too much and the recommended garage only offered a $6 discount, so I paid $30 each night I parked regardless of how late I got back or how early I left. July 23, 2014
Rated 5.0 out of 5.0 by Great stopover I was at NY Wall Street for a quick stop over and stayed at this property. The location is central, convenient and easily commutable to go where you want to. Rooms are practical for business traveler and nice thing about is cleanliness. Morning breakfast was 'complete' and enjoyable. The decor can be better though space constraint in the prime location may be uppermost on minds of owners - regarding the size of the room and cost attached to it. Overall - comfortable stay. July 23, 2014
Rated 5.0 out of 5.0 by Business Trip The staff was very friendly and the room was clean. The person who ran the breakfast buffet is very friendly and energetic. She is attentive to all guests. Made the morning much more fun. July 18, 2014
Rated 4.0 out of 5.0 by Very friendly staff, clean and quiet rooms Very satisfied with the stay, sofa bed a little uncomfortable, very good internet July 17, 2014
Rated 4.0 out of 5.0 by Okey dokey Work considering - relatively economical for the location. Check back often for pricing as it can change. July 16, 2014
Rated 5.0 out of 5.0 by Great location The location provided ample opportunity to walk around lower Manhattan, from the 9/11 memorial to ferries and helicopter rides, plus access to several train stations and bus stops. The staff is friendly, engaging, and customer focused, and the associate who ran the breakfast area really made everyone feel at home, as she interacted positively with everyone in the most friendliest way - we loved that! this Holiday Inn Express is one to remember the next time we head into the city. July 15, 2014
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