Rated 4.2 out of 5 by 118
Rated 1.0 out of 5.0 by magdyh AC/Plumbing water Leakage caused the room to smell very bad.
The room smelt very bad due to recent Air Con/ Plumbing leakage, and poor room ventaliation.
November 2, 2013
Rated 5.0 out of 5.0 by mamalyon Great location
My son & I stayed for family weekend at my daughter's college,
Wagner College, in Staten Island. We did not want to rent a car, so decided to stay here near the ferry terminal, and it was perfect! The staff was so nice, both at the desk & in the breakfast area! The hotel is within walking distance to all the attractions on Wall Street & Freedom Tower. There are subways all around, and the ferrys are 5 blocks away. The hotel was very clean, rooms very clean with comfortable beds/pillows & in room coffee & hair dryer!
November 2, 2013
Rated 5.0 out of 5.0 by jimbs444 Staff
The staff were what made my stay with you really good.
The breakfast room staff were really nice, friendly, communicative and upbeat.
The reception staff were very very helpful and welcoming and one of them assertively gave me what turned out to be great advice on how to avoid jet lag on the return journey.
All in all another example of how it is the people who make the difference.
ps Having an iron is the room was a bonus in dealing with all the creased shirts
October 29, 2013
Rated 5.0 out of 5.0 by ronnieS comfortable bed
good location, breakfast yummy, staff very accommodating
October 28, 2013
Rated 5.0 out of 5.0 by Arthur14 very nice employees
Very nice and clean place. The employees were very helpful. I could not get the lobby computer to work for printing my airline boarding passes, so they did it for me behind the desk. Also helped get our ride accomodations to the airport. Would stay here again.
October 23, 2013
Rated 5.0 out of 5.0 by jdddd Clean and in a good location
Our stay at the Holiday Inn in New York was very nice, the rooms were small but thats New York, The housekeepers keep it very clean. And its quiet which is great after a day in New York.
October 23, 2013
Rated 5.0 out of 5.0 by Santiago555 Great service due to great people
I was in this hotel with my wife and children for one week. Service was excelent, room small but comfortable, good location. People (service) was the most important thing: always able to solve issues and interested on ensure you a great time.
October 23, 2013
Rated 4.0 out of 5.0 by Warren73 Very good service
I was on Business in New York and it was my first trip to the States. The location of the hotel was the main reason I chose it as my meeting was in Water Street. I found the staff to be very friendly and helpful. The bed was also a large king size bed and very comfortable. The only disappointment really was the size of the room which was quote small for the high price paid. Overall though, I was happy with my stay.
October 22, 2013
Rated 3.0 out of 5.0 by Riwa Great location, tiny rooms and poor furniture
We had a really small room for 4 people: only one nightstand, virtually no closets and small beds. The room overlooked the street and was a bit noisy. The breakfast area is often chilly and there is no big variety of choices.
Great location though.
October 19, 2013
Rated 4.0 out of 5.0 by FallVisitor Perfect for the Weekend in NYC
The room was small but we didn't spend much time there as we were busy enjoying NYC. The king size bed was comfortable and everything appeared new and clean. We are members and appreciate the 12 PM checkout time. Breakfast was good and saved us time and money. The staff was friendly and helpful. There is a subway station close by.
October 17, 2013
Rated 4.0 out of 5.0 by AlexNYC13 Value for money
I always pick this hotel when in NYC because the hotel is reasonably priced within the business financial district where our business meetings are just few walks away. The staff serving breakfast is very friendly and hospitable. The only sad part is they don't clean the room early so when we return to the hotel late in the afternoon to rest, we still have to wait for our room to be fixed.
October 14, 2013
Rated 5.0 out of 5.0 by JackZ113 Great Place To Stay!
I have to say I found my new favorite place to stay in NYC. Everyone was extremely friendly. From the Asst Mgr to the lady who runs the breakfast restaurant (and she's a hoot). Rooms were a good size and very comfortable. The WiFi was exceptional with no glitches or any logon challenges. What a great place to stay........
October 12, 2013
Rated 5.0 out of 5.0 by Ritch12 Bib Aple's BEST
This IHG Property is a M U S T ST AY when you're in The Big Apple! The front desk, the maintenance folks & the breakfast area workers are SUPERB!!!!! You want perfection in every area......STAY HERE!!!!!
October 10, 2013
Rated 5.0 out of 5.0 by PlatinumIHG Excellent!
Very helpful staff and Asst GM "Scott" were all terrific.
Outstanding service and fantastic location.
October 8, 2013
Rated 5.0 out of 5.0 by maia04 Comfortable bed and great breakfast
The hotel is located in a wonderful area, which is really quiet at night. The room is a little small but incredibly clean and the breakfast is excellent! Thanks to Mrs Sofia for being so nice!!!
October 4, 2013
Rated 5.0 out of 5.0 by CourtneyB84 Great Service
From emailing staff about parking prior to the trip, to the nice gentlemen checking us in after a long day of flying, from the great location to the ferry to Statue of Liberty and 9/11 Memorial to the great breakfast and wonderful breakfast hostess, the Holiday Inn Express made for an amazing trip! Thank you!
October 3, 2013
Rated 4.0 out of 5.0 by Maxxxxx Welcoming, friendly, helpful service + a good location
We were warmly welcomed every time we entered the hotel.
Service in every area was great.
Location was good, close to Seaport and Subway entrances.
October 3, 2013
Rated 4.0 out of 5.0 by Jomore78 My vacation in New York City
I want to thank the front desk for good service to the guests!!,I enjoyed my stay!!Breakfast service was good and very helpful!!!the location is fine!!I recommend this hotel for a single person,What I like most about my stay at the Holiday Express Inn Wall Street,is the Front Desk Staff,great job!!!Thank You!!
September 30, 2013
Rated 4.0 out of 5.0 by YUJE tidy and comfort
In general, I like this hotel during my 4 nights stay. The room is clean and comfort, and the staff is helpful. Location is good. M15 bus runs from lower town to upper town, the bus stop is just outside of the hotel entrance door. Subway 2,3, 4, 5, R are in minuts walking distance.
I would like this hotel can have following improvements from my experience,
1, The free wireless connection are not stable as interruptiosn are happend time to time.
2, Unfortunately, I was assigned to a 2nd floor room which the scafolding was just outside of the window. The privacy is lost and the sunlight is blocked.
September 28, 2013
Rated 5.0 out of 5.0 by Dza639 Great place
Great place but rates have gone up quite a bit since last year.
September 27, 2013
Rated 5.0 out of 5.0 by Princessbori Excellent
As a Business Major Student in Hospitality Management and a frequent traveler to New York I would highly recommend this place. I've been coming here for three years and around three times a year and staff are always friendly and helpful.
September 26, 2013
Rated 4.0 out of 5.0 by Matthias The room was not suited for 3 persons.
We had no possibility to find a place for our luggage. The room should be rented only for two persons.
The possibility to have breakfast was great.
September 25, 2013
Rated 5.0 out of 5.0 by DUDESKI Good location - great staff
great location. Good staff - very helpful - small rooms as typical for NYC rooms.....and expensive! Otherwise, good experience
September 23, 2013
Rated 5.0 out of 5.0 by TyroneG Excellent Weekend Stay
I enjoyed the location for a quick weekend trip to NY City. It was convenient to a the Wall Street metro for quick access to most points in the city. I was overwhelmed by the friendliest employee working the breakfast area - she was extremely diligent in keeping the area stocked, clean and comfortable. While the rooms are smaller compared to most non-NYC hotels, it was clean and served the purpose.
September 21, 2013
Rated 2.0 out of 5.0 by PassOnIt It will do
The first room was smaller than I imagined and the bathroom was dirty. The floor wasn't washed properly and the layers of dust on the sink ledge was appalling. We moved to another room that was cleaner, however; the air conditioner leaked on the carpet so much that you had to wear footwear in the room. After I informed the front desk, nothing was done about it. I could have spent the same amount of money elsewhere and felt comfortable.
September 6, 2013
Rated 5.0 out of 5.0 by Kate715 Excellent value, very clean, great staff
The staff and cleanliness of this hotel is what makes it. Obviously the location is somewhat inconvenient because it's down in the financial district, so getting anywhere else in the city takes some time, but with some planning, it's not a problem. There are also some excellent restaurants in the area (Harry's Pizza).
Our room was very clean upon arrival and was cleaned every day while we were out and about. The front desk staff is extremely helpful at anytime of day or night, and the woman who runs the breakfast buffet is really on top of things.
In sum, this is a great, no frills, clean hotel with a very helpful staff in a very safe area of town.
September 2, 2013
Rated 3.0 out of 5.0 by Eelco Beds much too short
Great location for a reasonable price - for Manhattan that is-, but very cramped. Biggest disadvantage: beds are way too short and I am 1.90 mtrs. HIE should really replace the beds.
September 1, 2013
Rated 5.0 out of 5.0 by bubabehrfl the staff and room
First I got to say,you have to stay here the best staff in the hotel industry. From the time you enter the lobby to the time your in your room.the staff and manament had a smile and was more than helpful. Sonly in the buffet room was super great.our next trip to the city will be staying here. We went up to get married and that night the staff had given us a bottle of champagne. What a great surprise. Because of the staff and the cleanness of the hotel we will stay at holiday inn express hotel for now on . again thank you staff ,you made our stay the best.
August 31, 2013
Rated 3.0 out of 5.0 by Xazwa OK Experience
Room is tooo small but bed is comfortable. I will not complaint about room size as its right at Wall Street. I do had bad experience when I checked in. Their were mosquito's in the room and I requested to change room but was denied (Horrible). When I forced they to change my room then only they did.
August 31, 2013
Rated 5.0 out of 5.0 by rxpert19 I've stayed here twice and will make it my NYC headquarters whenever I'm there
This Holiday Inn Express is clean and comfortable, with an excellent free breakfast. It has a business center which makes it easy to check in with the airline and print boarding passes. It is close, walking distance, to many fine restaurants and tourist destinations. It is convenient to the subway system which is very economical and easy to use to get all over the city. The staff is very helpful and friendly. They even had my rewards number entered when I arrived for check-in. I stepped out of the room to find a newspaper, which didn't take long, since there was one outside my door already. I'll definitely stay here every time I'm in NYC.
August 28, 2013