Rated 4.2 out of 5 by 118
Rated 3.0 out of 5.0 by Eaggie Good Location if you want to be near Wall Street
1. Stayed at this property only because client is located in the vicinity. Walking distance to subway lines if you need to get around, all within 10 minutes walk.
2. Front Desk Staff, particularly Yazmin and Catherine (? Oriental girl) were most professional and sincerely helpful . Others I interacted with were pleasant enough but did not exude real friendliness nor warmth. In short, service standard is not consistent across the board.
3. Room-size is small and compact. Hardly any room to move about. One electrical socket was not working and battery to safe was dead. Serviceman who fixed it was prompt, efficient and , which alleviated my frustration.
4. Shower curtain is not long enough to drape over the raised tiled barrier along edge of shower area such that waterttrails the drapes and outside the shower area, wetting the toilet floor constantly and required mopping up everyday with bath towels.
5. Breakfast during my stay was the same old thing piled on top of the other. Gooey mushroom soup lay out in a pan is a far cry from hot soup in a constantly heated pot. Some variation and quality food would be nice. Worthwhile mentioning is the lady manning the breakfast area. She is friendly towards all guests and is fast, efficient and helpful. Works hard.
6. There is no room for a fridge so one has to take the elevator to the lower floor to get ice and munchies which is somewhat inconvenient late at night.
August 28, 2013
Rated 5.0 out of 5.0 by MikeB85 Amazing staff
The staff was far above anything I could have expected. I would definitely stay there again based solely on that fact alone. Other than that the location was very convenient and the breakfast was actually pretty good. The rooms, as everyone has mentioned, are fairly small. But again the bright spot was the staff - probably the most friendly and accommodating I have ever experienced.
August 22, 2013
Rated 5.0 out of 5.0 by Steph47 Great service
The staff was great. They are very helpful and always have a smile on their faces.
August 17, 2013
Rated 5.0 out of 5.0 by RitaC Outstanding!!!
The entire staff was friendly. Our room was either new or renovated to a very high quality. Breakfast choices were widely varied, 2 egg choices, a meat choice, hot cereal, 3 cold cereals, sweet rolls, bagels or English muffins, hot coffee and tea, milk, 3 varieties of juice & water! There was also an automatic pancake maker that was good (according to my 14 year old son who is used to my scratch ones). There were 2 computers in the lobby & a workout area in the lower level. This is very close to the Staten Island Ferry. Air was easy to adjust and TV was great!
August 16, 2013
Rated 5.0 out of 5.0 by Iam2fat This place was great
The staff is great; I seen a smile on every face. Thanks for making our trip great.
August 12, 2013
Rated 5.0 out of 5.0 by nikkiuk wonderful stay
I spent 3 nights in this hotel and i was able to relax and enjoy my stay. the staff were very friendly and able to help with all my questions and give me advice on where to go and what to see. the high line being an experience i did not expect!
August 12, 2013
Rated 4.0 out of 5.0 by Steve175 A pleasant stay, nice room and good value.
Comfortable, clean, my room was up to date and overall a good NYC Financial District value. The room was small as are most NYC rooms that I have experienced, however it worked great for just myself traveling on business to the area. Lobby is rather plain and utilitarian for NYC, so don't be put off by first impressions, the room I stayed in was nice. The staff was friendly and efficient.
August 9, 2013
Rated 4.0 out of 5.0 by Davey51 great breakfast
the room was clean, modern and comfortable. It was on the small side but could be standard size for NYC. We were on the 2nd floor and the street noise was quite load although it didn't bother us when sleeping. Breakfast was great with an abundance of choice, The service was very friendly
August 7, 2013
Rated 5.0 out of 5.0 by davroo great service and location!
Everyone from the moment i arrived (and was able to check in early) was helpful and kind... The room was small and comfortable... the bathroom neat... Location was convenient... Would stay here again when in New York! Also the woman in teh breakfast area was outstanding!
August 7, 2013
Rated 1.0 out of 5.0 by petrusli Never again
I booked a room for 4 people with double queen bed. After 9 hours trip we arrived to the hotel no room and we had to sleep 2 in a bed and 2 in a small sofa bed. Sunday morning at 9:00 AM as if they were kicking us out they checked when we were gonna leave.
I frankly don't recommend this hotel.
August 2, 2013
Rated 4.0 out of 5.0 by kev638 Great Value and Convenient Location
The room was tiny, but that's what you get for NYC. It served our basic needs of a clean bed and bathroom. Given that we hardly spend time in our room, this hotel met our needs. The breakfast was a great bonus.
July 29, 2013
Rated 5.0 out of 5.0 by MattyBallgame Fast, Comfortable, & Close
A great place to stay for your quick-in-and-out Wall St centric business trips! Very quiet, clean, comfortable stay, with friendly staff that handle all of your questions, concerns, check-in/out, with high efficiency. Rooms somewhat small (typical for downtown) but accommodate basic requirements very effectively. A nice varietal breakfast was constantly refreshed and restocked. Price was right for NYC too!
July 29, 2013
Rated 5.0 out of 5.0 by busdrvr Best Location for New York City (Manhattan)
This is my 3rd trip to NY and my first stay at this hotel. The location is central for everything and I think the best location. Seaport is steps away, the ferry just steps away, transit outside the door, subways well within walking distance. Food , pharmacy everything is close by. The hotel was clean and very comfortable (King suite with pull out couch). The rooms are small but hey this is NY and I don't spend my time in the room. The staff go above and beyond! I would stay here again without hesitation. The only complaint I have is that there is no fan adjustment for the AC and it blows hard and cold. I put a sheet over it to soften it a little. Use the hotel city map and explore you can't go wrong. The subway is easy and people will help get you where your going every time!
July 28, 2013
Rated 5.0 out of 5.0 by Patt1231 Our stay was terrific!
We found the room to be very comfortable and clean. We received prompt service regarding all our needs. The location was terrific as well. Overall, it was a terrific stay!
July 23, 2013
Rated 3.0 out of 5.0 by Ron5427 Room was small, and air-conditioner was too big for the room.
I know this is New York City, but the room was quite small. My wife and I did not have a lot of room to walk around. I should have asked for a larger room, but...it is what it is. The air conditioner was noisy, large, and kept the room very cold. Sometimes room was very hot, then air conditioner would go on, and room became comfortable, for awhile, and then become too cold. No matter how we adjusted the the air conditioner controls-nothing worked. I must comment on the breakfast person who was a "one man show"! I believe her name was Bianca, and she did an outstanding job. I believe she was the only person manning the whole operation...kitchen, dining room, clean-up. She moved around very quickly, and had a great personality. I recommend you keep this employee! An asset to that Holiday Inn Express.
July 15, 2013
Rated 2.0 out of 5.0 by NYTraveller11 Not Good
This hotel is close to my office, so I've stayed here 4-5 times. 3 out of 5 times, the automated wake-up service failed. The gym is tiny and you have to step across dirty sheets on the floor as the laundry is next door. I paid additional to get Rewards points. Front desk didn't have my number and I have not been credited to date. Manager suggested I call him before I check in next time and he will "make sure they're ready for me." Not likely.
PS - Breakfast service good and managed by a pleasant woman.
July 2, 2013
Rated 5.0 out of 5.0 by Pat53086 Great place to stay.
We have nothing but good things to say about this hotel. Your staff made our first trip to NYC wonderful and both of us want to come back and stay at the hotel there (126 Water Street). The services from the check in/out to the services from the breakfast hostesses were fantastic. They went out of there way to make sure that everybody had what they needed or wanted. The hotel is centrally located to many attractions. Plus the subway, ferries and helicopter rides are within walking distance. This hotel makes you feel like it’s all about you. They really brought customer serviced back, in a big way.
This has nothing to do with the hotel, but I just wanted to say that the way Hollywood portrays New Yorkers is a slap in the face. If we were lost and looking at a map, someone would walk up to us and ask if we needed help. We even met a wonderful lady, by the name of Erica, at JFK. She saw us after we got off the A train. We were trying to figure out where to go to get on the subway. So she explained how to get a metro card, how to pay for it, how to add money and how to read the subway maps. Thank God, she was riding the same train as us, so she gave us a lot of information. After we got off the train, she told us how to get to our hotel.
June 29, 2013
Rated 4.0 out of 5.0 by JannieTX Excellent staff, comfortable room
This is a nice hotel in an easily accessible area of lower Manhattan. The breakfast is good. The room is a normal, small yet comfortable New York hotel room. It was clean but not fancy. I would stay there again.
June 28, 2013
Rated 4.0 out of 5.0 by Leslie1 great service
Lady in charge of the breakfast was always smiling , kept food well stocked and offered to fix us take out when we had to leave so early for our return home. Would stay there again!
June 26, 2013
Rated 4.0 out of 5.0 Excellent Staff Service and Comfortable, Practical Room
The service from the staff especially the breakfast/restaurant lady was fantastic; very helpful and friendly. Your hotel is practical and very central to almost everything one can think of in Downtown. Subway less than a block away, ferries short walking distance, bus just outside the door, etc. Expected for an 8 day stay, your breakfast lost its shine from day 3 onwards. Overall I highly recommend.
June 24, 2013
Rated 4.0 out of 5.0 Superb Location !!
The Location of the hotel is superb. It is just 2 min walking to Subway metro.
June 24, 2013
Rated 4.0 out of 5.0 Good location
The location of the hotel is very convenient and accessible. There is a 24 hours pharmacy across the street. 10 mins walk and you will reach the east river and get a good view of the Brooklyn bridge, or take a ferry ride. and its also about 5-10mins walk to the subway.
However, since its at wall street, restaurants at night might be a problem. On the overall, I would still recommend this hotel.
June 17, 2013
Rated 4.0 out of 5.0 by Abraracourcix well located
Very well located hotel (southern Manhattan by foot ...), not far away from the underground (Wall Street Station on 2-3 lines).
Breakfast is ok/good (self service)
The only drawback is that the suroundings are noisy (airconditionning systems on nearby bulding roofs).
Value for money in NYC is great !
June 11, 2013
Rated 5.0 out of 5.0 by Quickdraw Easy and comfort
Good breakfast,nice location,excellent staff and service
May 29, 2013
Rated 5.0 out of 5.0 by NYC27 Short Break
Lots of new staff after recent reopening (following Superstorm Sandy flooding to Reception & Basement). However staff were very friendly & helpful.
We had a wonderful stay, slept really well and very much appreciated being found a room with a bath.
Breakfast staff were unbeatable and the cinnamon buns “to die for” – very sad there were none on our last day.
Very convenient area to stay in and we loved NY.
May 26, 2013
Rated 4.0 out of 5.0 by cms18604 clean and close
room a little small,hotel very clean staff very nice,close to many attractions,visited son,on trip,wuold use this one again
May 17, 2013
Rated 4.0 out of 5.0 by Ergun Ergun
Hotel is good for business. Close to transportation. Close to shopping centers. The hotel breakfast is not spectacular, but adequate. The staff were very friendly and helpful,
May 2, 2013
Rated 5.0 out of 5.0 by Johnny56 Great staff and service
We really enjoyed our stay.
The staff was excellent.
Location of hotel was great for everything
we wanted to do and see in
October 28, 2012
Rated 4.0 out of 5.0 by hockeymama Friendly hotel
I stayed for only 1 night but I have no complaints of this hotel. The room was clean, the bathroom was small but fine for 1 night and the location was perfect for me. However, I didn't know which garage to park in so I just pulled in to the 1 that was closest to the hotel. I told them I was going to be a hotel guest and i was told the fee for guests was $40 for 24hrs. He agreed to the amount. At the hotel they told me which garage I was supposed to park in and it would be $30 for 24hrs. It was worth spending $10 more because the day we left is was pouring down rain and the garage was only a few feet from the hotel while the other was down the block somewhere. All in all my stay was good.
October 24, 2012
Rated 4.0 out of 5.0 by Vickie103 Comfortable bed
I always stay here as it is close to my office. There are plenty of places to eat in the area. Staff are very pleaseant and was upgraded to a larger room without even having to request it.
October 23, 2012