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Rated 4.2 out of 5 by 474 reviewers.
Rated 2.0 out of 5.0 by Don't trust the Bell Boy's Out of the 4 times I turned in my luggage to the Bell Boy. 2 times my bags were not accounted for Eventhough I have them all my bagge tickets. After checking out and arriving at the airport. I noticed a bag missing, again. Went back to the hotel and picked up after a conversation with the manager. If I must say, Customer Service was not what I expected. The mistake was noted on my end but was very unsatitsfied with the lack of attention that was provided. You stay at this location, count your bags at all times....:( July 21, 2014
Rated 4.0 out of 5.0 by comfortable bed and pillows after an exhausting day sightseeing it was great to relax and put your head on those comfortable pillows. at breakfast the staff went out of their way to seat us and make sure we had everything we needed. July 19, 2014
Rated 4.0 out of 5.0 by value for money centrally located to reach by public transport from Air Port, main business district all at walking distance and easy to locate July 16, 2014
Rated 5.0 out of 5.0 Comfortable great service This hotel is in the convenient location, the service is great. July 14, 2014
Rated 3.0 out of 5.0 by City v. Country The staff at this hotel was not quite as warm and fuzzy as staff at others we've stayed at in the country. I guess it's the NYC culture v. country-fied folk. Other than that, the hotel was a great place to stay. July 13, 2014
Rated 5.0 out of 5.0 by Overall Stay This HI Express was fantastic and located in the right area in close poximity to some of NY best locations July 12, 2014
Rated 4.0 out of 5.0 by Average overall, good customer service Was an okay place. Breakfast very poor. Beds generally comfortable. Customer service great and very helpful. July 11, 2014
Rated 4.0 out of 5.0 by Breakfast is good Was a bit disappointed with the size of the room coming from Florida with oversize hotel rooms. However by the end of my stay I was very pleased with the location, accommodation and the service. They even store your luggage after checkout which was a plus. Loved it... I will definitely be back. July 9, 2014
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