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Rated 4.2 out of 5 by 478 reviewers.
Rated 5.0 out of 5.0 by Customer service Everyone at the hotel, including front desk, breakfast servers and maintenance personnel were really helpful and efficient. We never saw anyone laying around, everyone was working and seemed to be on top of things. We were treated wonderfully, and I would recommend this hotel to anyone planning on going to NY. June 15, 2013
Rated 1.0 out of 5.0 by Disappointment Normally stay at a different HIE when in NYC, but it was booked. Definitely NOT on Times Square - had to walk through a rough district to get to Times Square. My daughter and I chose not to leave the hotel after 8pm. Most food at breakfast was gone by 8 am. Front desk would not get us a cab or shuttle to the airport, but had town cars available for substantially more and cash-only. Printer broken and had to use hotel next door to print boarding confirmations to get home. Additionally, found out when checking out that they had not recorded my Priority Club card that I presented when I checked in. On a positive note, hotel room was very clean with plenty of towels and soaps, conditioners, etc. Would have liked to be able to draw blinds for privacy and to be able to sleep without light shining into room. Although it was clean, I simply cannot recommend a nice hotel based on location and services. June 11, 2013
Rated 5.0 out of 5.0 by Perfect Hotel choice for us I brought my daughter to NYC for a mother daughter birthday trip. The Holiday Inn Express was perfect for us. We wanted a reasonably priced hotel in a good location that was clean and accomodating. We were a 10 minute walk to Times Square. The room was fresh and clean and very spacious for the price. The staff was most accomodating and helpful. The breakfast room was a bit crowded BUT a table always freed up just in time to provide us a seat.I would recommend the Holiday Inn Times Square ! June 11, 2013
Rated 4.0 out of 5.0 by Excellent Location Excellent location very close to tourist attraction. Very helpful front desk staff . June 10, 2013
Rated 4.0 out of 5.0 by Well run hotel Enjoyed our three night stay. Very clean hotel with staff as the big plus point. June 10, 2013
Rated 4.0 out of 5.0 by pleasant stay Great location! Great stuff ( especially Judy with concierge) ! Great beds! Room pretty ok size for NYC. Breakfast is good with variety of food offered. Overall very pleasant stay. June 1, 2013
Rated 3.0 out of 5.0 by There is almost no possibility to have breakfast Resepshenist warned us that we should get up early for breakfast because in the morning there are very crowded in the breakfas area. But it is difficult to imagine that at 8:30 am next day was so crowded that after 15 minutes in line, we havn't been able to have breakfast. So we had to go eat breakfast somewhere else. May 31, 2013
Rated 5.0 out of 5.0 by Hassle Free Stay Room was quite small but typical of New York. Loved the fact that they have assortments of breakfast items in the morning. The weather was dreary on the 4 days we were there, so it's nice to be able to just go downstairs and not to rush out in the rain for breakfast. The staff are very friendly and helpful. Highly recommende for those in a budget and wanted to stay close to the Garment and Theather district. May 31, 2013
Rated 5.0 out of 5.0 by Friendly When you arrive in NYC it's huge. The front desk staff gave us a fantastic welcome with a pleasant personal touch. Great location for a tourist. Thank you. May 29, 2013
Rated 2.0 out of 5.0 by Good Location Good location but the room is way too small for comfort. The breakfast offering are the same for all holiday inn, it's kind of yucky after having the same breakfast from 10 to 26 May. May 27, 2013
Rated 5.0 out of 5.0 by Not only the best spot to see New York, but the most friendly! Rarely do see what I call the warmth of country hospitality in New York City. I did here. Great job with your friendly service! May 26, 2013
Rated 4.0 out of 5.0 by Minor problems but great breakfast staff Our room had a bathroom door that would not close completely and the toilet seat would not stay up. (male) The only way I could use it was to stand there and hold it up manually at the same time I was doing my business. This made things rather difficult, however it was fixed in a timely manner. On the great side, my wife is on a gluten free diet. At breakfast when she mentioned it to the attendant, the attendant and cook got together and not only got her the gluten free bread but made a gluten free muffin just for her. Now, that's what I call great service. May 23, 2013
Rated 5.0 out of 5.0 by Great location It is the best place to enjoy D.C. I personally feel it is much more convenient compared with Intercontinental in D.C. May 23, 2013
Rated 3.0 out of 5.0 by Comfortable Rooms are clean and service is good. I would recommend the hotel May 19, 2013
Rated 4.0 out of 5.0 Excellent value for money A great hotel, excellent location, beds and pillows very comfortable, will stay there again when visiting New York. May 16, 2013
Rated 4.0 out of 5.0 by Good overall experience Location is perfect. Very friendly and helpful staff. Clean rooms and good beds. Room is fairly small for a familiy of 4. The breakfast area certainly is too small for the number of guests. May 16, 2013
Rated 3.0 out of 5.0 by service needs improvement Room and service were average. Access Card didn't work and had to go down to reception twice where i was told card is activated. Had to wait 20 minutes for maintenance to come and fix the door. Room was okay but the bathroom lock was broken. Breakfast service was okay. We had booked for airport cab via the hotel but when we checked out the reception was not aware/ didn't know if cab was on its way.Finally instead of a yellow cab a limo pulled up and we had not choice but to go in it. It turned out driver did not accept credit card and we had to rush to ATM to pay cash. Overall it was not great experience. May 14, 2013
Rated 5.0 out of 5.0 by People for people the best point of this hotel is the staff. You feel with them almost like your family. In a good sense. I should like a little more space in the room choosen...but it is New York. I should come back. Good relation between service with price May 13, 2013
Rated 5.0 out of 5.0 by great servive very helpfull and kind at front desk!!! great location will be visiting again very soon! May 12, 2013
Rated 5.0 out of 5.0 by Nice place to stay. Great beds and close to Times Square. This was our first time in NYC and this hotel was great for its centralized location. It is located within walking distance to the heart of Times square and subway connections. The breakfest was good but little area to enjoy it. Go early for a seat. The cost is in line with the rest of the Times Square hotels. We enjoyed our stay and would go back. May 9, 2013
Rated 3.0 out of 5.0 by Overall good except for black gunk pouring out of shower! I really enjoyed my experience until I tried to take a shower before my business meeting the morning of departure. Black gunk poured out of the shower for about 20 minutes. I was worried I would have to skip it altogether. Finally the shower worked, but took one with black gunk in the bottom of the shower. Then the sink spewed out black water. Ugh! The front desk was aware of the situation but offered nothing in the way of compensation. May 4, 2013
Rated 4.0 out of 5.0 by Amazing Staff ! The staff at the hotel made the stay very very memorable. Especially thanks to the restaurant area staff for their service. Breakfast was delicious just the right start to the day. Larger seating area would have cut down the waiting time. The room size and amenities could be much better but still ranks good on efficiency quotient. May 2, 2013
Rated 5.0 out of 5.0 by Great location Great hotel right around the corner from Times Square. Hotel was always clean, decent breakfast and helpful staff. Nice to come back after a long day out. May 2, 2013
Rated 4.0 out of 5.0 by Good Value Needed an overnight stay near the Javits Center. Clean and comfortable room. Good value for the area. April 29, 2013
Rated 5.0 out of 5.0 by In NYC? This is the only place to stay that is close, safe and comfortable The Holiday Inn Express revolution of service and the desire to create a renewed hotel experience is evident at the Holiday Inn Express - Times Square. You know that there is extra care when Front Desk staff apologize to you for making you wait while they check in a guest that is ahead of you. The extra time and care was evident when a member of the hotel staff greets you and checks in on you upon arrival in your room to make sure that the room meets your cleanliness standards. WOW. That has not happened in years for me. The next morning greets you with a breakfast staff that smile, laugh and greet you to your NYC morning. What a treat! You must visit and enjoy the same experience! April 26, 2013
Rated 5.0 out of 5.0 by Comfortable room and friendly staff This hotel is ideal for a stay in New York. We were there for 5 days and the staff couldn't do enough for us. Room was clean and comfortable. Will be going back. April 24, 2013
Rated 5.0 out of 5.0 by Clean hotel, great location Customer service was great! Rooms are small but clean and the shower head water pressure is wonderful!! The hotel is located on a side street in times square which takes you away from high traffic and noise...but centrally located so you can easily access everything within a 10-20 minute walk. Highly recommend this hotel and would definitely stay here again! April 23, 2013
Rated 3.0 out of 5.0 by Good Value Hotel Walkable to Times Sq and other attractions. Located on a side street - might be better to stay in the 5th avenue hotel as it's a better area and still as close to attractions. Free wi-fi and no complaints with the room or reception service. The breakfast was limited and rarely any fruit available unless you ask. The juice was generally far too sweet and not drinkable. Nice views but only 2 lifts for the whole building which are used by the cleaners also so you can be waiting a while for your lift. April 23, 2013
Rated 5.0 out of 5.0 by about the hotel this is the 3rd time i have stayed there during the spa convention and i always come back because we love it there. Staff is awesome, room is comfortable, easy access to where i am going and they hold your baggage. and coffee all the time :) See you again next year.!!. April 21, 2013
Rated 4.0 out of 5.0 by No words Very, very Goodddddddddddddddddd !!!!!!!!!!!! Loved it. April 19, 2013
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