Rated 5.0 out of 5.0 by CamilaBG Hassle Free Stay
Room was quite small but typical of New York. Loved the fact that they have assortments of breakfast items in the morning. The weather was dreary on the 4 days we were there, so it's nice to be able to just go downstairs and not to rush out in the rain for breakfast. The staff are very friendly and helpful. Highly recommende for those in a budget and wanted to stay close to the Garment and Theather district.
May 31, 2013
Rated 5.0 out of 5.0 by fergus007 Friendly
When you arrive in NYC it's huge. The front desk staff gave us a fantastic welcome with a pleasant personal touch. Great location for a tourist. Thank you.
May 29, 2013
Rated 2.0 out of 5.0 by Tohbeewah Good Location
Good location but the room is way too small for comfort.
The breakfast offering are the same for all holiday inn, it's kind of yucky after having the same breakfast from 10 to 26 May.
May 27, 2013
Rated 5.0 out of 5.0 by rp123 Not only the best spot to see New York, but the most friendly!
Rarely do see what I call the warmth of country hospitality in New York City. I did here. Great job with your friendly service!
May 26, 2013
Rated 4.0 out of 5.0 by Bob927 Minor problems but great breakfast staff
Our room had a bathroom door that would not close completely and the toilet seat would not stay up. (male) The only way I could use it was to stand there and hold it up manually at the same time I was doing my business. This made things rather difficult, however it was fixed in a timely manner.
On the great side, my wife is on a gluten free diet. At breakfast when she mentioned it to the attendant, the attendant and cook got together and not only got her the gluten free bread but made a gluten free muffin just for her. Now, that's what I call great service.
May 23, 2013
Rated 5.0 out of 5.0 by Chesterfield Great location
It is the best place to enjoy D.C. I personally feel it is much more convenient compared with Intercontinental in D.C.
May 23, 2013
Rated 3.0 out of 5.0 by Carlose Comfortable
Rooms are clean and service is good. I would recommend the hotel
May 19, 2013
Rated 4.0 out of 5.0 Excellent value for money
A great hotel, excellent location, beds and pillows very comfortable, will stay there again when visiting New York.
May 16, 2013
Rated 4.0 out of 5.0 by jansen Good overall experience
Location is perfect. Very friendly and helpful staff. Clean rooms and good beds. Room is fairly small for a familiy of 4. The breakfast area certainly is too small for the number of guests.
May 16, 2013
Rated 3.0 out of 5.0 by snair service needs improvement
Room and service were average. Access Card didn't work and had to go down to reception twice where i was told card is activated. Had to wait 20 minutes for maintenance to come and fix the door. Room was okay but the bathroom lock was broken. Breakfast service was okay. We had booked for airport cab via the hotel but when we checked out the reception was not aware/ didn't know if cab was on its way.Finally instead of a yellow cab a limo pulled up and we had not choice but to go in it. It turned out driver did not accept credit card and we had to rush to ATM to pay cash. Overall it was not great experience.
May 14, 2013
Rated 5.0 out of 5.0 by Puggie People for people
the best point of this hotel is the staff. You feel with them almost like your family. In a good sense.
I should like a little more space in the room choosen...but it is New York.
I should come back.
Good relation between service with price
May 13, 2013
Rated 5.0 out of 5.0 by christielee great servive
very helpfull and kind at front desk!!!
great location will be visiting again very soon!
May 12, 2013
Rated 5.0 out of 5.0 by MKMT Nice place to stay. Great beds and close to Times Square.
This was our first time in NYC and this hotel was great for its centralized location. It is located within walking distance to the heart of Times square and subway connections. The breakfest was good but little area to enjoy it. Go early for a seat. The cost is in line with the rest of the Times Square hotels. We enjoyed our stay and would go back.
May 9, 2013
Rated 3.0 out of 5.0 by businesstraveler22 Overall good except for black gunk pouring out of shower!
I really enjoyed my experience until I tried to take a shower before my business meeting the morning of departure. Black gunk poured out of the shower for about 20 minutes. I was worried I would have to skip it altogether. Finally the shower worked, but took one with black gunk in the bottom of the shower. Then the sink spewed out black water. Ugh! The front desk was aware of the situation but offered nothing in the way of compensation.
May 4, 2013
Rated 4.0 out of 5.0 by IndianTraveller Amazing Staff !
The staff at the hotel made the stay very very memorable. Especially thanks to the restaurant area staff for their service. Breakfast was delicious just the right start to the day. Larger seating area would have cut down the waiting time.
The room size and amenities could be much better but still ranks good on efficiency quotient.
May 2, 2013
Rated 5.0 out of 5.0 by JMMG Great location
Great hotel right around the corner from Times Square. Hotel was always clean, decent breakfast and helpful staff. Nice to come back after a long day out.
May 2, 2013
Rated 4.0 out of 5.0 by Beno1 Good Value
Needed an overnight stay near the Javits Center. Clean and comfortable room. Good value for the area.
April 29, 2013
Rated 5.0 out of 5.0
by OrygunExplorer In NYC? This is the only place to stay that is close, safe and comfortable
The Holiday Inn Express revolution of service and the desire to create a renewed hotel experience is evident at the Holiday Inn Express - Times Square. You know that there is extra care when Front Desk staff apologize to you for making you wait while they check in a guest that is ahead of you. The extra time and care was evident when a member of the hotel staff greets you and checks in on you upon arrival in your room to make sure that the room meets your cleanliness standards. WOW. That has not happened in years for me. The next morning greets you with a breakfast staff that smile, laugh and greet you to your NYC morning. What a treat! You must visit and enjoy the same experience!
April 26, 2013
Rated 5.0 out of 5.0 by Angie56 Comfortable room and friendly staff
This hotel is ideal for a stay in New York. We were there for 5 days and the staff couldn't do enough for us. Room was clean and comfortable. Will be going back.
April 24, 2013
Rated 5.0 out of 5.0 by Mesha Clean hotel, great location
Customer service was great! Rooms are small but clean and the shower head water pressure is wonderful!! The hotel is located on a side street in times square which takes you away from high traffic and noise...but centrally located so you can easily access everything within a 10-20 minute walk. Highly recommend this hotel and would definitely stay here again!
April 23, 2013
Rated 3.0 out of 5.0 by LH2013April Good Value Hotel
Walkable to Times Sq and other attractions. Located on a side street - might be better to stay in the 5th avenue hotel as it's a better area and still as close to attractions. Free wi-fi and no complaints with the room or reception service. The breakfast was limited and rarely any fruit available unless you ask. The juice was generally far too sweet and not drinkable. Nice views but only 2 lifts for the whole building which are used by the cleaners also so you can be waiting a while for your lift.
April 23, 2013
Rated 5.0 out of 5.0 by Dawnc about the hotel
this is the 3rd time i have stayed there during the spa convention and i always come back because we love it there. Staff is awesome, room is comfortable, easy access to where i am going and they hold your baggage. and coffee all the time :) See you again next year.!!.
April 21, 2013
Rated 4.0 out of 5.0 by Dudarosin No words
Very, very Goodddddddddddddddddd !!!!!!!!!!!!
April 19, 2013
Rated 5.0 out of 5.0 by thibault Great staff. Comfy beds and wonderful view.
We enjoyed our stay. The rooms are small but that is to be expected in a NYC hotel. The room was a bit pricy but worth it.
April 16, 2013
Rated 5.0 out of 5.0 by irisheyesaresmiling Clean, Comfortable and Excellent Hotel
Really impressed, first time in NYC from Ireland and have heard about some of the horror stories elsewhere however this hotel was anything but. On arrival, staff really plessant and helpfull. Not a thing out of place on way to room. Room perfect, clean and fresh. Our stay was for 6 nights in the most centrally located hotel imaginable and every day room serviced by housekeeping. Only draw back was having an ice machine in corridor outside room however one hardly heard it. Really felt like home in the City That Never Sleeps. Congrats to both Management and Staff. Will be back in the near future.
April 15, 2013
Rated 4.0 out of 5.0 by Alma45 Good location
Hotel/room small and basic but kept very clean. Front staff nice and friendly. Location is superb, room quiet enough for a good night's sleep. Breakfast ok, would definitely consider to stay here again.
April 15, 2013
Rated 5.0 out of 5.0 by PM3UK Great Staff
Good hotel in central Manhattan.
Amazing staff, very friendly and helpful, nothing was too much hassle for them. Like the little touches like putting chilled lemonade out in the foyer on a hot day.
Good price for central NY even on a weekend.
April 14, 2013
Rated 3.0 out of 5.0 by jclaudekaz Good location but noisy and old furnitures
This hotel needs to be deeply refurbished as only a very light renovation has been done armchair in the room was from another age
Room is very small, windows must be replaced to reduce external noise
Bath tube is very old and fixed, toilet brush is missing fan extractor is no more working to bring out humidity from bathroom
on the 35th floor icing machine is making noise like a truck which is a deasaster when at 2 am a guest is taking ice cube machine after is running to produce ice and it is hard to be wake up by such noise.
Very hard to wait lift as only two elevators for more than 200 rooms
On good side wifi is working well in the room
Good cleaning romm and amenyties
Not a valuable hotel for money paid
April 14, 2013
Rated 5.0 out of 5.0
by 25andhappy Close to Everything
Expensive, but most are in NYC. We enjoyed our stay in this affordable NYC hotel. It was close to everything, subway, Time Square, great restaurants, and not far from stores. Do your research about what and where you want to go because the help for that was a bit on the "not so helpful" and "I don't really need to do this again" approach. The lady who helped us was what I had thought about New Yorkers-rude. However, the other New Yorkers we met were quite helpful like those at the front desk.
April 12, 2013
Rated 4.0 out of 5.0 by 2013nyctimessquare Good location, pleasant stay, helpful staff
Our small group was at the hotel during a very busy time and were pleased with the assistance from the hotel staff, concierge, and the overall friendliness of all of the employees. Our room was quiet, comfortable and clean. (small of course, you are in NYC). (Don't try to hail a cab in front of the hotel, go around the corner. The street that is directly in front of the hotel is a street that goes to the tunnel and can be very congested and difficult to find an empty cab.) Our group of 5 chose to have the desk arrange an suv for travel to the airport. It was a little more expensive than other methods of transportation to LaGuardia, but the car was on-time and was easier than a cab, carrying suitcases to a shuttle, etc.
April 12, 2013