Rated 4.2 out of 5 by 334
Rated 5.0 out of 5.0 by melcn Great service
I want to commend the service I received from Judy,Ysabel & Theresa. They were very pleasant and helpful and went out of their way to help me and get me what I needed. The front desk employees were also helpful at all times. I had a problem with my toilet, it did not take long for the guy to show up and he was pleasant and very helpful.
All and all my stay was pleasant and restful.
September 13, 2013
Rated 5.0 out of 5.0 by peaslet Best hotel in NYC with reasonable prices
We travel alot and our expectations of hotels are pretty high. Holiday Inn Express went above our expectations in all areas. One of the cleanest hotels we have visited in awhile, especially in the city. The staff made my daughter feel very special for her 16th Birthday with a card and candy bars upon arrival, not to mention the daily fresh baked cookies. The upgrade to a higher floor with city view is well worth it. Very quiet day and night. Just expect longer wait times for the elevator the higher up you go in floors.
HIGHLY recommend to anyone wanting a perfect location, good nights rest and friendly staff.
September 10, 2013
Rated 5.0 out of 5.0 by veeRob Unexpected comfort
I'm used to Holiday Inns being a regular 3* hotel and the Holiday Inn Express brand being 2.5*. But this HI Express location blew me away. 5 stars all around!
I gave them my IHG Rewards # to get points and was surprised when the front desk girl offered me a 2pm checkout the next day. That was awesome as I wanted to sleep in. She also gave me a welcome bag with 2 bottles of water and some snacks. Great!
I asked about a fitness room, and she said the Candlewood next door had a fitness room I could use for free, 24/7. Awesome! I also noticed they had FREE laundry there next door.
They also offered free hot breakfast, and I saw a list of about 15 items I could expect. I wasn't up early enough, but for anyone who wanted a free meal, it sounded pretty good. I almost stayed up late enough to get breakfast lol.
They had 2 computers in the lobby for using the Internet, and I was able to use their printer to print out a Groupon I had purchased. No cost for that either.
So many amenities and just an overall great low-cost hotel option. Well done, guys!
September 9, 2013
Rated 5.0 out of 5.0 by Mo2910 Welcoming and informative staff
Great location for many of the attractions. Professional staff who give information on places to visit, eat etc.. Really comfortable beds which were extremely welcome after full days sight seeing. Room size adequate, bigger than we expected for city hotel. Complimentary tea and coffee available, also fantastic lemon drink on tap in the foyer. Good choice at breakfast . Only 2 lifts but did not wait for longer than 2 minutes.
Would recommend this hotel.
September 9, 2013
Rated 1.0 out of 5.0 by TotallyDisappointed Categorically NOT RECOMMENDED
This is, without the slightest of doubt, one of the worst hotel and the absolutely worst IHG hotel that I had ever stayed in!
The bad experience started at the entrance of the hotel before I even entered it. We (2 people) arrived early in the morning with 4 average-sized bags plus a carry on. As we took our luggage out of the taxi, the bell hop/valet were simply chatting on their own and simply ignored us as we struggled with our bags through the doors. I give credit to the front desk staff who was friendly and was accommodating enough to give us a room despite being early in the morning. After we checked in, we requested a cart for the luggage and was called by the front; only then the bell hop/valet broke their chatting and walked in nonchalantly.
The room was small but understandably being so in NYC. But the furniture belongs to the dumps --- the vinyl on the desk chair was literally peeling off and sticking to our clothes. (See attached photo to authenticate our claim.) The wood on the desk & dresser was all dented and scratched and the plumbing was old and noisy. I give credit to a comfortable bed but that's the only positive point. The A/C was the absolute worst --- it either stops completely or it blasts noisily with maximum cold air. So one moment it was hot and humid and the next frigidly cold! We put up with all these seeing that they did give us a room early in the morning.
The next day, we went to the front desk requesting a room change mentioning all the deficiencies and to see if a two-bed room was available instead of an one-bed one. The staff at the front (different one from day one) replied in a very arrogant way that basically boiled down to "too bad, deal with it!" Added to that, he even said "and if you want a 2-bed room, you will need to pay for the upgrade and subject to availability!" I honestly don't think I would mind paying for the charge at all but having being told in such a rude manner is simply unacceptable and borderline insult! And I never got a room change by the way.
We came back in the evening and were shocked to learn that the room had not been serviced at all! It was already 9pm so we didn't bother to call the front desk. To be fair, I am conscious to the environment and did not ask for a linen and towel change. But the room was simply untouched --- i.e. the beds were not made and everything else was as if no one even entered and serviced the room; which was exactly the case.
On the day of checking out, the front asked for our experience of our stay and we simply told her the truth. She was kind enough to offer us 5000pts for the inconvenience which was appreciated but we would much rather have an enjoyable stay than 5000pts.
As a frequent traveller and a Priority Club member for more than a decade, I had stayed in many hotels with a good percentage of them being IHG hotels. And I stayed in a wide spectrum of the IHG hotels --- Intercontinental, Crowne Plaza, Indigo, Holiday Inn and Holiday Inn Express. I realize that this particular hotel is a Holiday Inn Express and it cannot be compared to the calibre of, say, a Crowne Plaza. Incidentally, my stay at my next immediate destination (also within the US) after NYC was also a Holiday Inn Express and there are vast differences, in a magnitude of night and day, between the two. It definitely highlights just how poor the NYC Holiday Inn Express really was.
Given all the circumstances taken place and factoring in the price, this Holiday Inn Express NYC Time Square is categorically the absolute worst IHG hotel that I had ever stayed. I would not stay there again even if it was offered with compliments plus points given to me.
Other than a comfortable bed/mattress, I simply cannot recommend this hotel at all. Avoid this hotel at all costs!
September 8, 2013
Rated 5.0 out of 5.0 by Omarksa Good Hotel
every think was so good i was coming from long flight and i got a good room and comfortable bad
September 6, 2013
Rated 4.0 out of 5.0 by Tess456 Awesome!
Great people, wonderful breakfast and comfortable beds. Could not ask for more.
September 5, 2013
Rated 5.0 out of 5.0 by Diveskin10 Good not have been better
I do not know where to start. I am an IHG rewards member. Already happy with the variety of nice hotels available when we use this group of hotels for business. Mostly Holiday Inn Express. We ALMOST always have excellent experiences.
This is the second time we have used them for family trips and could not be happier. This was probably the best service and stay we have had.
Starting with the customer service agent who took time to understand our wants in New York City and provide us with the best possible hotel, excellent rates, suggestions for sight seeing and ideas for the kids. We booked a room with a city view and I asked her to put a note in for the hotel staff requesting the highest floor available knowing that there are no guarantees.
Upon check-in by an extremely friendly and helpful staff....I was made away that we were booked for the top floor. Hooray!!!! our room was not quite ready and Jaime at the front desk.......great great guy, offered to put us in a room on the floor right below with the most incredible views. The room was great, breakfast selection, staff all the way around. I would certainly stay there again. I also realized that there was a partner hotel (Candlewood Suites) right next door which shared the fitness center. I imagine they have larger rooms with kitchens etc for those who desire them.
Thank you for making our stay in New York City one that we and the kids will never forget.
September 5, 2013
Rated 5.0 out of 5.0 by Chuckles57 Excelelnt Choice for Times Square Fans
We chose this location based on a package and it turned out to be a great choice. Times Square is just a few walking blocks away, as is the Empire State Building. The staff was extremely curteous and helpful. The double bed room was a little tight (standard in NYC), but clean. We selected the "city view" and could lie in my bed and see the Empire State Building, as well as look out toward Manhattan and see the Freedom Tower. We enjoyed a couple of late night restaurants/bars (Irish and Italian) within one block of the hotel, which was really convenient when tired after all the daytime activities. Subway, bus, rail access are all within blocks.
September 5, 2013
Rated 5.0 out of 5.0 by NYtour13 Great view and services!
This is a great hotel! The check-in was quick and easy, and the staff was very helpful and thoughtful. She helped us book the taxi to airport and also offered to extend our stay for another 2 hours after finding out our flight is 5pm. Very Impressive! Also, we were lucky got a room on the 36th floor which offers a great view of New York city. We loved it a lot!
The room is very clean and well-organized, and the beds and pillows were also very comfortable. The breakfast was great, offered varieties of foods and drinks and fruits.
The location of the hotel is only 2 or 3 blocks away from Time Square and has lots of convenience store and restaurants around!
Will definitely go back!
September 4, 2013
Rated 4.0 out of 5.0 by San70 Room
I stayed in the period 25 to 28 August and the room had a very strong smell of wet carpet. Even with the window open and air conditioning on, the smell did not disappear.
September 2, 2013
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service
Stayed several times. Alwas have a great stay. Highly recomend.
September 1, 2013
Rated 3.0 out of 5.0 by Giuseppeluna Good service, apologize people, comfortable bed
I appreciated the location, the staff and the service are excellent. Compliment
September 1, 2013
Rated 5.0 out of 5.0 by DAYCOREP Great city Great Staff
Thank you staff and City for a Great time !Very comfortable and safe environment! Great breakfast !!
August 31, 2013
Rated 4.0 out of 5.0 by TKE967 NYC Vacation
My wife and I only stayed for one night, and in this short time we were able to easily access Times Square, have a great dinner and a restful nights sleep! The young man behind the counter gave us a 10% coupon for a restaurant that he had recommended and offered us a wake up call for our early start in the a.m. In the morning....5a.m. the man behind the counter went above and beyond and helped us go outside and get a cab. Overall it was a good experience! Thanks
August 30, 2013
Rated 5.0 out of 5.0 by lorie56 Quick check in/out, great free breakfast selection
Greeted by courteous staff at check in, no waiting! I was on 32nd floor, room 3202, with partial view of city. High enough to not have street noise! Two double beds, tight but comfortable. Elevator wait was not a problem. Avoid morning check out time, that was the longest wait time.
Excellent FREE breakfast, lot of choices so everyone can find something they like. (cost savings to consider when hotel shopping)
About a short 10 block walk to Times Square. Convenient.
We used the valet parking at $55 night, could have saved a little here if you are willing to park further away and carry luggage, we opted for the convenience of curb unload/load. Short wait time at check out for vehicle.
Recommend you sign up for the IHG rewards card, perks; gift bag at check in, late check out made it worth it! Got to spend extra time that day sightseeing.
August 27, 2013
Rated 4.0 out of 5.0 by dvcmms Small Room but Clean and a good location
The room was too small, but it was clean and otherwise comfortable. It comes down to service. Your staff made our overnight stay easy and welcoming. Big props go to your valet and front desk staff, though $55 for parking per day was steep. Breakfast offered a variety of food, a pleasant surprise. I would not recommend the hotel room (we got #2205) for longer than 1 or 2 nights.
August 26, 2013
Rated 5.0 out of 5.0 by JaxKat27 Great location and service - comfortable beds!
My husband and I recently stayed here for 3 nights on a leisure trip to NYC. We were immediately greeted by the friendly staff and only had to wait a few minutes to check in. Our rewards membership status was recognized and our check-in was ready right away. The lobby of the hotel is small, but neat and clean.
The hotel is conveniently located within easy walking distance to Times Square yet away from the noise of the city. Our room was 2701 and while small (as most NYC rooms are) it was clean and comfortable with plenty of room for our needs. The bathroom was also clean and well appointed. The view from our room was not amazing, but wasn't horrible either - we could see the river through the buildings and got plenty of sun during the morning. The bed was SO comfortable! We slept so well and could have stayed in the bed all day if we didn't have places to go! Seriously - it was amazing!
The concierge was very helpful in providing transportation advice when asked, and the staff was quick to find us a taxi when needed. We only had the breakfast one morning and it was a standard Holiday Inn Express offering - no complaints. Wi-fi was available and worked well.
The only downside (and it wasn't that bad) was the elevator wait. There are only two elevators to service the 30+ floors and so just be prepared to build in time for possible waits.
Overall, we would highly recommend this hotel and will definitely stay here again when in the city.
August 25, 2013
Rated 4.0 out of 5.0 by MarySJ Great place to stay
We really enjoyed our stay in NYC at the Holiday Inn Express. The hotel is very clean and the staff very helpful. My only negative comment would be that the rooms are small. It was just my husband and I and we weren't in the room very much so it was fine. Very nice bathroom. Enjoyed the breakfast, it was a short walk to all the attractions, and the price was good.
August 22, 2013
Rated 4.0 out of 5.0 Friendly polish employees
I liked overall services , nice rooms ,good breakfest. Friendly employees.
August 22, 2013
Rated 5.0 out of 5.0 by jaleb Small rooms, but great staff!
It's NYC, Times Square. The location is great, and so, the rooms were expected to be small. But we were there for a night and it was sufficient for us. However, what was really great was the service from the staff:
- late check-in was easily accommodated
- my daughter threw up in the eating area, and the staff helped us clean up the mess
- my wife forgot her watch, and they found it and kept it for us.
Totally recommend this place!
August 21, 2013
Rated 5.0 out of 5.0 by robandjules fantastic hotel
Can not fault this hotel and our stay here. We were celebrating my partners 40th birthday and I was looking to propose during our stay. I had emailed before arrival and was given an upgrade. The room we were given was amazing with views of the Hudson river and World trade centre building 1 and also the Empire state buildng. All I can say was I am so thankful to the hotel as what a fantastic way to start our visit to New York. The room was very clean and comfortable. Breakfast had every choice you could want. All fresh and plentiful. The staff were very helpful and friendly too. Some people on trip advisor have commented on the lifts, however we never had a problem even being up on the 34th floor! The location of the hotel is very good with a 5 min walk to Times Square and city bikes are just outside too.
Overall we both had a great week and next time we travel to New York we will be booking here.
August 21, 2013
Rated 5.0 out of 5.0 by Jchusker 13 Day IHG Vacation
We were pleased with the vacation, the view and the breakfast. I was very pleased with the customer service that Alex at the front desk provided. Alex went above and beyond to make a difficult time accommodating. We missed our flight and had to return to the hotel and pay for another night, which Alex gave us a discount rate for. Alex truly understands customer service and made my just ok stay into a positive one.
Thank you Alex for making my family feel welcome and appreciated.
August 20, 2013
Rated 5.0 out of 5.0 by Riz13 Great Customer Service and Clean Rooms
Have always been happy with Holiday Inn Express service. Great staff...
August 20, 2013
Rated 5.0 out of 5.0 by Julietourguide Good Value
Very clean with updated furnishings and linens. Variety of hot items for breakfast as well as the usual continental food items. Only drawback is the size of the room but not unusual for NYC. Great location.
August 19, 2013
Rated 4.0 out of 5.0 by traveler3229 Excellent Customer Service
We were able to check in early, and although the hotel was on the older side (as most are in NYC), it was very comfortable and clean. We were especially happy with the breakfast and concierge services, as well as the fantastic location. We would definitely stay here again and recommend it to friends that are visiting NYC.
August 19, 2013
Rated 4.0 out of 5.0 by businesstraveler22 Super great location and accommodations
My recent stay, with daughter, and two granddaughters couldn't have been better. The room was small, which is typical for NYC, but clean with comfy beds and a great view of the Empire State Building on the left and Hudson River on the right. Breakfast was great! Thanks to Oscar for explaining all the options to me prior to the 6:30 am opening. The location was awesome! We literally walked to everything.
August 19, 2013
Rated 5.0 out of 5.0 by Bradical Walking to Time Square
This is a great hotel for the value! Walking distance to Time Square and a tremendous staff!
Breakfast area is cramped, but well worth the sacrifice!
August 17, 2013
Rated 5.0 out of 5.0 by Henry23 Small Room but Great Location
Dont"t let the size of the room keep you from satying at this gem. From the time that we checked in until we checked out three days later we were treated like royality. The location of this hotel for Times Square is excellent. we will always stay here for a Times Square visit
August 16, 2013
Rated 5.0 out of 5.0 by Bulldog1182 Vacation
Excellent place to stay. Excellent location and staff
August 12, 2013