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Rated 4.2 out of 5 by 473 reviewers.
Rated 4.0 out of 5.0 by Excellent location, staff Location was excellent to all of the main "tourist" attractions. Room and hotel was very clean. The front desk staff, Judy, employees were very courteous and polite. Big selection of breakfast items in the morning. Room was very quiet at night and the beds were comfortable. Only con is that the rooms are very small, but I guess that is the way it is in NY! Other than that, we enjoyed our stay. November 15, 2013
Rated 4.0 out of 5.0 by Great time at the Holiday Inn Express in NYC My family was visiting from Paris, France and it was their first time in NYC and the US for that matter. I was pleasantly surprised because the location and price was great. I will be returning to the HIE! November 10, 2013
Rated 4.0 out of 5.0 by Customer Service The hotel customer service was excellent. The staff were so friendly and helpful. The only issue is the rooms are very small. The location is central and only a few minute walk to the heart of time square. Would recommend to anyone who is not looking for a 5 star hotel but a 3-4 star place and can put up with a small room. November 6, 2013
Rated 5.0 out of 5.0 by Awesome Experience We went to NYC for my daughters 17 birthday. We had a great time. The hotel is in an excellent location, is close to all the midtown attractions and subway station. (just a few short blocks). The staff was great. The breakfast was great (and included in the price, which saved me $30.00+ per day) The elevators were fast and efficient, the beds were comfortable and the bathroom was adequate. The room is a little small for 3 people, but that is the way it is in NYC. I highly recommend this hotel. Thank you for making our trip special. November 6, 2013
Rated 2.0 out of 5.0 by Times Square Visit This visit was pleasant for the most part. The room rate was overpriced for the size of the room and comfort. I've stayed at other area hotels for this same price where the room was twice the size. The noise level was worst at this property due to thin walls. Will not stay at this hotel ever again and would never recommend this hotel. I continue to be a loyal IHG member but this stay was a disappointment! November 5, 2013
Rated 4.0 out of 5.0 by Excellent staff, decent room excellent helpful and friendly staff, decent room for downtown new york. conveniently located November 3, 2013
Rated 3.0 out of 5.0 by Good night's sleep I would recommend this hotel if you want something central and expect a clean and comfortable bed and room. However, the breakfast facilities were, in my view, poor. The food itself was acceptable but there was nowhere to sit to eat. The dining area was full and it was suggested that try the lobby or take the food to our room if we didn't want to wait for a table. We also had to ask for the coffee facility in our room to be topped up as the room was not cleaned during the day and the coffee etc had not been replenished. November 2, 2013
Rated 4.0 out of 5.0 by Always reliable My recent stay at the Holiday Inn Express at Times Square had no surprises, and that's a good thing. I expected a clean, comfortable, competitively priced room, and I got it. The view from the 35th floor was a nice bonus. I never regret booking with HIExpress. November 1, 2013
Rated 3.0 out of 5.0 by Good service and good location The hotel is very near Time Square and nearby tourist spots. Front desk staff are very friendly. After my 25 hours flight reached there at 2am, however hotel front desk staff told me that my booking was not in their system. Omg! I was shocked immediately because i really need to rest and have a tight schedule next day. The front desk staff helped to locate a room and the issue was quickly solved on the second day morning. I was lucky. Probably this happens once a while! I was happy again. October 31, 2013
Rated 5.0 out of 5.0 by Very nicely located Myself and my family visited NYC in October 2013 for 4 nights. We had a great time! Went to see a play and did some shopping. Some site seeing as well. The staff at H.I.E. was very helpful in giving us directions and tips. We really enjoyed our visit. The area was safe and clean. October 30, 2013
Rated 4.0 out of 5.0 by Just the ticket for a short central stay in NY Staff and location great , but do the maths 200+ rooms into a buffet breakfast room(That I thought was a great luggage store when I checked in early) is going to be a crush – what they produce in the time / space is commendable Just the ticket for a short central stay in NY SO much just in walking distance Times sq to High Line what more do you want October 30, 2013
Rated 4.0 out of 5.0 by My new budget choice for the Big Apple I've seen a few negative reviews here, but for location, value for money with cleanliness and comfort, this is hard to beat. Staff were welcoming and friendly and I was given a high floor with a panoramic view south. The room was comfortable and the bed more than sufficient. There's plenty to do around the hotel, and Times Square is about an 8 minute walk. I had the free breakfast on the last morning of my trip, plentiful and tasty. October 28, 2013
Rated 4.0 out of 5.0 by helpfull staff and great service Hotel check-in was an hour late but we were there on a busy holiday. Front desk personnel were very helpful and knowledgeable. Clean rooms, air conditioning works good, and close walking location to Times Square area. October 27, 2013
Rated 4.0 out of 5.0 by Good value and great location Bed very comfortable, room small but ok; staff helpfull. But the best part is location; about 10 min walk from Bryant park, 10 min walk from Times Square and 15 minute walk from Penn Station. October 25, 2013
Rated 4.0 out of 5.0 by Overall Great Staff and Stay! My wife and I arrived early and was greeted right away by hotel staff was overly friendly and accomodating to store our luggage until room was ready. We enjoyed a great afternoon in the city and checked in early evening. Front desk person was absolutely tremendous, he was caring and we felt welcomed! Room was very clean and comfortable. Only unpleasant part of stay was breakfast in the morning. Food was good but the breakfast area needed to be double the size in order to handle all the guests it had when we were trying to eat. Very crowded and choatic. I had to eat in the lobby due to no available seating. Hotel is located in nice area, close to subway, shopping and great restaurants. We plan to return to NYC and will definately stay at this location again. Thank you for HIE staff for making this nice getaway! October 24, 2013
Rated 4.0 out of 5.0 by Breakfast The breakfast was not only ethically questionable ( throw away culture) it was not healthy and not good at all. I would be much better if you just had less choice but better quality. For example freshly squeezed orange juice, good bread, butter, cheese, ham vegetables and fruits. There was just sugar over all( it wasn´t even sugar it was corn syrup ) I am sure if you would just have reusable cups and plates you would have more money to spend on the food. The team was nice, the rooms where clean and nice and location was great. Please just do something about the breakfast. October 24, 2013
Rated 3.0 out of 5.0 by very loud noise very nosiey kept hearing alot of noise wasnt able to sleep well October 23, 2013
Rated 3.0 out of 5.0 by Comfortable bed but room too small. The hotel is in a great location and though all the staff provide really good, efficient and friendly service, it almost does not make up for the negatives at this hotel. The rooms are too small and you have very little space for any of your belongings. The bathroom is also too small. The lifts become a huge problem with long waits to get from higher floors, and we always had to wait too long and other people complained of waiting 20 minutes or more in the morning. The breakfast selection was fairly extensive, but the breakfast room is far too small for the number of people trying to have breakfast. It is like the worst cheap cafeteria with tables and chairs jammed in, cheap plastic cutlery and paper plates, etc. The wait staff though provide really good service. I would not recommend this hotel except for its location. October 23, 2013
Rated 5.0 out of 5.0 by Great hotel in perfect location This was our second time staying at the Holiday Inn Express Times Square and have nothing but praise for this hotel. Everything about our stay was perfect, staff were always friendly and helpful, bed was extremely comfortable and the location to Times Square and Port Authority were perfect for our holiday. October 23, 2013
Rated 2.0 out of 5.0 by 3 day stay Check in was chaotic, misunderstanding regarding room bills on departure. 2 elevators for 36 floors created long waits, breakfast room overwhelmed. Breakfast room staff, cleaning staff, bellman and concierge very helpful. Good pub close by with very friendly staff and a 10% discount for hotel guests helped. Walking distances to shows, sites of interest worked. October 22, 2013
Rated 2.0 out of 5.0 by Customer Service I had difficulties with updating reservations to the hotel, not only at the Holiday in 800 number but also at the hotel. I tried updated 2 weeks prior to stay. I also made my reservations 8 months in advance. The price was over-priced compared to other hotels. I reserved 9 rooms for 5-6 nights and had stayed here 2 years ago and had an okay experience. During the stay, one the staff gave another guest (not someone in our reservation) a key to our room. When the guest showed up there was an Asian man sleeping her her bed. So, the staff did not check the identification of some other person and gave him a key to our room. Another guest had difficulties when checking out. I don't even want to get into the details, but needless to say the front desk was less than accommodating their needs and they ended up staying next door and it was cheaper to stay there. Even though we are in New York it would be my suggestion to work on the interactions with the front desk and guests. My company comes to New York 3-4 times a year and book 6-9 rooms. Needless to say, even though I like the location, we will be looking for another place to stay after this experience. October 22, 2013
Rated 5.0 out of 5.0 by Sena we had wonderful time at Holiday Inn Times Square,very centrally location, friendly staff, clean and safe rooms October 22, 2013
Rated 5.0 out of 5.0 by Friendly service, great location This was a 13-minute walk from Penn Station,10 minutes to Time Square, and 15 minutes to the ports. Felt safe walking these routes -- lots of other people around. The hotel concierge was invaluable and the rest of the staff very friendly. I'd stay again without a second thought about it. October 21, 2013
Rated 4.0 out of 5.0 by Great service, comfortable room We went to NYC for a long weekend to see a show taping and do some sightseeing. This hotel was perfect for what we needed. Within walking distance of Times Square and easy to get a cab to other destinations. The staff was very friendly and helpful. The breakfast was exactly what we needed to start the day....nothing gourmet but it worked for us. We would use this hotel again. October 20, 2013
Rated 5.0 out of 5.0 by comfy hotel, well located enjoyed our stay, rooms clean, comfy beds, staff helpful and great breakfast, would recommend for sure October 20, 2013
Rated 5.0 out of 5.0 by Just what we were looking for The service at the hotel was outstanding. The staff was very friendly. Beds were comfortable. The room was small, but we were only there to sleep. It was very clean. Short walk to Times Square and subway. The breakfast was a very nice touch. There was a lot of hot/cold food to choose from. Another nice touch was the cold lemonade in the afternoon, and the cookies in the evening. The kids loved that treat! Highly recommend! And would definitely stay there again. October 19, 2013
Rated 3.0 out of 5.0 by Credit Card Holds I was not happy with your charging policy. I checked out on 10/13 and my account had an authorization charge as well as the actual room charge. So double the amount I was intending to pay was on hold from my account. I had other monthly expenses debited from my account so that put me in a bind for a few days. I will not be paying with a card again IF I decide to book with you guys. Cash only. October 18, 2013
Rated 5.0 out of 5.0 by Absolutely excellent!!! After working in travel for the past 9 years I have stayed in many 4-5 star hotels within the UK and Europe. I booked this hotel to try and cut costs to enable me to have more funds for shopping. Whilst the hotels may not be as grand in size as others I have stayed in the service was better. The rooms were an adequate size and spotlessly clean. There was a flat screen TV, electronic safe and ample space for my shopping bags. It was lovely to be welcomed back after an extremely hot day shopping to ice cold lemonade in the reception. The breakfast was better than I expected. Nice and hot with a large selection. Complementary hot drinks are available 24 hours a day which is bonus. If you are looking for somewhere safe, clean, comfortable, in a great location and not over exspensive then this is the place for you. I am already looking at dates to return in the near future. Thank you so much to all the staff who made my trip so enjayable. :-) October 15, 2013
Rated 5.0 out of 5.0 by Very good hotel Very comfortable beds , very good service, nice city view October 10, 2013
Rated 2.0 out of 5.0 by Very crowded rooms and very high price A VERY expensive place to sleep and a VERY small room October 10, 2013
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