Rated 4.0 out of 5.0 by Wasthere2013 Great staff
Room was a bit tight, but what the rooms lacks in size...the staff makes up for it! Very helpful group. Thanks Maria, Erica, Brandon, Todd and the night side guy who helped with the computers around 4am. They provided transportation to the airport through a service which was great! The only down side would be it takes a long time for the elevators so allow for a little extra time in the morning, because everyone is trying to get downstairs for breakfast!!!
Yes, I would stay there again...
May 15, 2013
Rated 4.0 out of 5.0 by Sara001 Breakfast included is a great cost saver
The only complaint I had was that the room was very small but I
think that is what it is like in New York City.
The breakfast was good although the room a little crowded.
When we inquired about the rates the fellow at the front desk said we had to phone or use the internet to book a room and did not know the rates.
May 14, 2013
Rated 5.0 out of 5.0 by Debsie Our stay with you
My daughter and I visited New York to celebrate our birthdays,we were very pleased with the decision to stay at the wonderful location of his hotel which is in walking distance to almost everthing in our plans, the broadway show, some great restaurants and accesible transportation if needed. I would especially like to thank Erica and Brandon for all of thier helpful assistance during our comfortable and enjoyable stay from MAY 2ND TO 7TH 2013. I would definately choose this hotel for any future planned trips to NYC. The transport arranged by the Hotel for our return to JFK was excellant.
May 13, 2013
Rated 5.0 out of 5.0 by zoomzoom64 Perfect choice for a week in Manhattan!
We loved our stay at this hotel--it was the perfect "home base" to explore Manhattan on foot. I don't know how old the building is but it seemed pretty much brand new to us. They've done an amazing job of (quite literally) squeezing in a fully modern, comfortable facility onto a busy, bustling, New York street block. In some ways, it almost looks out of place tucked in between the older, "classic" NY buildings beside it.
Inside, they've managed to squeeze in a well-stocked breakfast room alongside the entrance lobby. The rooms make good use of the space available--we had a king size bed, a dresser, desk, and a chair. There were two kind of interesting "hidden" compromises I noticed--one was that the bed was a normal king size in width but it was shorter (maybe about 8") than our king at home--it made a lot of sense because if the bed was longer, you wouldn't be able to open the drawers of the dresser. I'm 6' 2" and I was perfectly comfortable. The other compromise was that the shower stall was narrower than usual--again, not a problem at all, just a detail you notice. When you look at the space that is available, I applaud the designers for making such creative use of it because in the end you've got all the comforts you need, in the location you want to be at a price you can afford.
May 13, 2013
Rated 5.0 out of 5.0 by VisitingGuest1234 Great location, nice breakfast and good service
Located in a perfect location. Very nice breakfast included. Wifi is good (speed is fine). Also staff was very nice.
May 11, 2013
Rated 5.0 out of 5.0 by LordSebastian1969 Great Location, every thing you need with very nice Staff.
PRIORITY CLUB REWARDS PLATINUM ELITE MEMBER
The Holiday Inn Express 5th Avenue offers small but clean rooms at a reasonable rate in a great location just two blocks from Times Square and the theatre district.
This is a great place to stay right in midtown Manhattan right off 5th Ave and it is a nice hotel. I will say we stayed last September in a sister Holiday Inn Express hotel, Time Square, it has an almost identical design, so we knew what to expect room size and just two lifts and all, but we chose this location for its even better location to 5th Ave, Central Park, and Time Square, as the other "Time Square ?" Holiday Inn Express is actually in 39th street and feels further from Time Square than this fine hotel.
Holiday Inn Express 5th Ave is Super clean, super comfortable, and most importantly the front desk staff are super nice, they are cheerful and very helpful. I was even surprised to find I was made guest of the day, a lovely touch, gets your name on a notice at reception and bonus points in the reward program. Bonus! I was fortunate to meet the General manager, who seems genuinely nice and interested in change to give the very best they can, it was good that he took the time to have a talk.
The breakfast was great and like HIE Hollywood, they have a pancake machine, my personal favorite and other, wide variety of choices. It's stocked continuously by good staff, and our Housekeeping was exceptional, I requested extra pillows and towel, she organized and took care of it with a smile.
All In all, it was easy and convenient and I will check for a room here first the next time I am heading to New York City for a Visit.
This year in July 2013 the Priority Rewards club gets a revamp, a new name and new benefits, with some better reward opportunities and will be called the IHG Rewards Club, so look out for those exciting changes. As an IHG Platinum Elite Ambassador, for ten years, I can Highly recommend this Hotel and the IHG free rewards program. I am truly looking forward to visiting again.
May 8, 2013
Rated 2.0 out of 5.0 by Stefk Unfriendly staff- average service
Even though i have been a guest at the Holiday Express, 5th avenue several times in the past, as a gold priority member,
I have never felt any advantages nor gained any privilege as such a member.
The staff is not smiling, not helpfulf, give you "politically correct" answers but I do not feel any andeavor from their side.
This does not matter whether you are gold any type of guest, they are just not friendly.
I guess that after staying at this hotel 5-6 several times in the past, I will find an alternative next time I be in NYC
May 3, 2013
Rated 4.0 out of 5.0 by Law18 Great service, but Small rooms
Hotel is located in a prime spot from time square and other attractions uptown Manhathan. Costumer service was good, but the rooms and facility was too small. Breakfast/dining was always crowded.
May 2, 2013