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Rated 4.2 out of 5 by 418 reviewers.
Rated 5.0 out of 5.0 Nice hotel in great location This hotel is perfect for a quick trip to New York City. The rooms, though small but typical of any New York hotel, are well designed, clean and comfortable. The location is close to all the major attractions - museums, Broadway shows, Times Square and restaurants. December 24, 2014
Rated 5.0 out of 5.0 by Great Hotel and staff This is my 2nd time at hotel and won't be my last, staff are always helpful and courteous. Hotel is positioned perfectly with most attractions within walking distance or easily to get public transport, there are plenty of cheap eating places within the area. My only wish is they had a little more room for the breakfast area December 23, 2014
Rated 5.0 out of 5.0 by Clean Room and Freindly Staff Clean Room and Freindly Staff. Highly recommend this location. December 23, 2014
Rated 5.0 out of 5.0 by Great Stay! We loved this hotel - it had absolutely everything we needed and wanted. Comfortable bed, free wifi, clean bathroom and free coffee. I would definitely stay here again. For the money, this hotel cannot be beat. December 22, 2014
Rated 5.0 out of 5.0 by Location is great but rooms are small The hotel is located in a prime convenient area of Manhattan making it easy to get to Times Square, Museum of Modern Art, Theatre District, Central Park, Shopping, etc. However, the rooms are very small and I would not plan on having more than 2 people per room. Staff was very friendly and accommodating. The complimentary breakfast was typical of what you would expect from a Holiday Inn Express, the one criticism was that the hard boiled eggs were overcooked. Nevertheless, for a visit to the heart of New York, the hotel was convenient and reasonable. December 18, 2014
Rated 1.0 out of 5.0 by No was the word As a Platinum IHG member I expect a little more effort. As we approached the front desk, there was no greeting and we felt like we were inconveniencing the girl. We were early and could not be accommodated which was ok, but when I ask about an upgrade I was told "no". When we advised that we were leaving the next morning at 4:30am and ask if we could take a bagel or cereal cup with us, we were told "no", breakfast didn't start until 6am. That afternoon there was a constant banging outside the room for over 2 hours and it took 3 calls to the front for someone to check into it. When my husband ask if we would be able to get a cab at 4:30am, the girl told him "no" and told him she could arrange a car for a flat rate of $55 to LGA. I knew better, as I visit NYC more often. There are plenty of cabs to be had at any hour in that part of the city and the rate to LGA is $30 when you take the Queensboro Bridge (no fare to cross). The room was comfortable and clean, but the staff needs a lot of work! December 17, 2014
Rated 4.0 out of 5.0 by The location is great The best thing about this hotel is the location. Times Square is a 5 minute walk and you can walk to Central Park down fifth ave in 10 min. Rockefeller center is 5 min walk. December 17, 2014
Rated 5.0 out of 5.0 by Excellent Service, Location and Rooms Traveling on business, this was the first time staying at this NYC property. The staff was welcoming and helpful. The room was very clean and comfortable. Convenient location. It would have been nice to have a little more counter space in the bathroom, but everything else was top notch, including the internet service. I recommend. December 16, 2014
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