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Rated 4.1 out of 5 by 354 reviewers.
Rated 1.0 out of 5.0 by Nice rooms The rooms were comfortable, the lobby, a little cramped . The staff was great about getting us everything we needed. the rate for parking was very good. The front desk has issues. June 21, 2014
Rated 2.0 out of 5.0 by Poor choice in New York I go out of my way to stay with the Holiday Inn Express Brand and have stayed in their properties from coast to coast. I have found them to be a good value and a comfortable room. My stay in New York was a disappointment. While the staff was outstanding, the property was one of the worst hotel experiences ever. I travel to New York often and have stayed in many brands there, so while people may say that all rooms in New York are small, this simply is not true. This room was the smallest I have ever seen, including rooms in Japan. During my week in New York, rooms at a luxury boutique hotel, one block over were priced $20 per night higher. Another large chain in Times Square was just a little more than that. Both of those hotels have much larger rooms and more amenities, including restaurants, room service, large common areas and a more luxurious feel. I chose HI Express to be loyal to the brand. I was saving about 6 or 7% on the room and felt good about the decision until I arrived and saw the true nature of this property. I had prepaid (on the HIEXPRESS website) the room to save money (the only reason it was actually cheaper than the above mentioned hotels). So, there was no way to just stay the first night and move. Unless this hotel radically reduces its rate, I would stay far away. June 20, 2014
Rated 2.0 out of 5.0 by Mildew air conditioner The hotel hallways are so narrow that I had to back my dad's wheelchair towards room because I couldn't even squeeze by to open door. I woke up with a headache 3 days in a row and decided to turn off air conditioner because that had been running for those 3 nights. After turning it off, no more headaches. When I did turn it on to cool off room , the smell of mildew was so strong. There is a pamphlet shelf down in lower level for attractions and things to do. Maid parked her cart in front of it. I was on one side picking pamphlets And was trying to get around cart to look at them and maid walked by and looked at me then walked away. Down in the lower level there are vending machines. These only take 1 dollar bills and the credit card machine was not working. A man walked by in a suit so I asked him if he worked there. He said he was head of customer relations. He tried to get credit card to work and no luck. I told him about the maid with the cart and he told me that was a housekeeping issue. Really??? Isn't customer relations making sure customer is happy? That was ridiculous. Now the food, the scrambled eggs had a taste I have never tasted. They were so nasty. Maybe others complained because they didn't serve them again. I was there 6 nights. The girls replenishing the food were rude. They didn't say excuse me they just pushed in and swapped out the serving dishes. Some days the cinnamon rolls were warm and other days they were cold. I was waiting for elevator one day and it opened up on my floor and maid was there with huge bag of towels. I had my dad in wheelchair. She looks at me and says "sorry" , closes door and goes up 3 floors and holds the elevator there knowing we are waiting. Maids also leave bags of garbage and bags clean linens in the narrow hallways so getting a wheelchair around is challenging. The final day, the electrical for the breakfast area went down so all the food was cold. I would not recommend this hotel to anyone and I will not stay there again. They wouldn't even help me get a cab. I asked and I was told no. Classy June 19, 2014
Rated 3.0 out of 5.0 by Best location I had the most quiete room at the back of the hotel. There was no view but the best part for a good nite sleep. I had a great stay. June 19, 2014
Rated 5.0 out of 5.0 by Great Stay This is NYC expensive for what you get but the hotel was walking distance from the action and many other attractions. June 19, 2014
Rated 5.0 out of 5.0 by Breakfast Breakfast area is small and crowded at peak times. Probably cannot do much about that. Food quality of eggs in particular, needs improvement. May want to add waffle irons or similar for variety but space may be an issue. Elevator service was surprisingly fast. June 15, 2014
Rated 5.0 out of 5.0 by great service I would like to commend Eleacer the manager for his excellence. I had a problem with the billing and he handled it with ease, intelligence and a great smile. He put me at ease about the situation immediately. He could have advised me to handle it myself through the IHG system but he did it all for me. Later when I had a question he again not only remembered me but assured me it was taken care of to my liking and I could call him if anything changed. He is so wonderful! June 14, 2014
Rated 5.0 out of 5.0 by Great place for weekend in the city If you need a good clean comfortable place right in the heart of NYC this is it. Very nice and includes breakfast! My girls and I were able fly into EWR get to this hotel and shop till our hearts content. Great location makes walking anywhere easy. Loved the friendly front desk manager who helped us navigate the city. Will definitely use this hotel in the future for our trips to NYC. June 14, 2014
Rated 5.0 out of 5.0 by All around great experience What a great experience. The front desk employees were extremely helpful when I had an unexpected emergency come up. They faxed documents for me multiple times and took phone messages for me as my phone reception in the various locations was hit or miss. Breakfast: I always attempt to eat healthy breakfast. I was able to enjoy boiled eggs, turkey sausage, Greek yogurt and fresh fruit. Room: was clean and the air conditioner worked perfectly! Location: just a hop skip and jump to time square. Dinner: make sure to have your dinner plans ahead of time. Most restaurants on the block closed around 7 pm June 13, 2014
Rated 5.0 out of 5.0 by Our Stay at Holiday Inn Express Fifth Avenue, New York, NY Our stay was quite enjoyable at this hotel. The staff was friendly, courteous, helpful and attentive to our needs. The location was excellent, close to all the major Manhattan sights, all within walking distance of the hotel. The hotel was clean, neat, and offered customer amenities afforded an IHG Rewards member. June 12, 2014
Rated 5.0 out of 5.0 by Great stay for business in midtown area. Very clean room and facility. Friendly and helpful staff. June 10, 2014
Rated 1.0 out of 5.0 by Poor housekeeping Items including hair, a hairpin, and a wet rag were left in the room. Sheets had holes and the bathmat was frayed. A pillow had a foul odor that was apparent when you walked in to the room but went unnoticed by housekeeping for two days (until I left a note). Other features of the hotel were adequate but nothing exceeded expectations. June 9, 2014
Rated 4.0 out of 5.0 by Room Generally Whilst we found the room to be clean and large enough for our party of 3, the wardrobe was far too small so we used lights and door handles for additional hanging space. The air-con system wqas not modern woth preset fan and temp levels. This caused draughts or noise. The noise at the rear of the building which we faced, was extremely noisy and when opeing the window for fresh air, we found it to be intrusive. June 9, 2014
Rated 2.0 out of 5.0 by Quality is below typical HolidayInn standards Lobby and breakfast areas are poor. Room is ok. Not worth using points as poor value for points. June 5, 2014
Rated 3.0 out of 5.0 by Easy to get around The location of the hotel is good. Just 10 minutes walk to Rockefella Center and Times Square. If you just need a place to sleep, this is recommended. Strongly advise against opening the windows as the fumes from the restaurant's kitchen will get into your room. Those travelling with kids will find the availability of hot water really handy. June 1, 2014
Rated 5.0 out of 5.0 by complete Will be back, felt safe as home, good rest, very easy to use. the hotel takes care of everything. great location, fun. May 31, 2014
Rated 4.0 out of 5.0 by Small, but conveniently located The staff was friendly and knowledgeable, the room was very clean and the mid-town location is perfect if you want to explore NYC. The cons are all related to space which I am pretty sure is the case with any room in the city. Our room was very small, to the point that two people could not pass through the room without one person stepping to one side of the bed. This wasn't a big problem as we spent very little time in the room. The breakfast area is more than just is downright cramped. Although the breakfast foods looked typical and plentiful, we only ate there one day out of six because we could not find a place to sit. Luckily there are several places close by to grab a resonablly priced breakfast. Overall, I would stay there again as well as recommend it to a friend. May 25, 2014
Rated 4.0 out of 5.0 by Great location Overall a good value for NYC. Great location, but small rooms and very, very small lobby. Since the lobby is so small, it's much easier to take breakfast back to your room. Breakfast is suppose to be from 6 AM - 10 AM, but they just start setting it up at 6AM...wait until 6:30 then most of it will be out. We were suppose to arrive on Friday night, but flight got cancelled due to bad weather in NYC area and could not get out until Saturday morning. Call hotel at 3:30PM on Friday to cancel that night, but was told "sorry, but we are still charging you for tonight." The upside is we got to check in early on Saturday morning.. May 24, 2014
Rated 5.0 out of 5.0 by Great Hotel is located in a great area! Lots to see and do. Lobby is quite small and cramped but it works. May 13, 2014
Rated 4.0 out of 5.0 by All in All Quite Good Although the room was small in dimensions, it was very well quipped and very comfortable. The staff was very friendly and helpful. The breakfast left something to be desired, but was satisfactory, except for the crowds every morning that made finding a seat sometimes problematic. The price certainly was not cheap, but considering the great location and the price of other nearby hotels in midtown, fairly reasonable. We would recommend it to others. May 7, 2014
Rated 5.0 out of 5.0 by Great Location and Hotel for First New York Stay I was really pleased with my stay. The bedding was awesome and the staff were very friendly. Just a general comment, (for any hotel in general) would love for the side chair to be a recliner. I fly alot, and having a place to elevate my feet helps with the swelling ankles. Also wish it would be possible to include a microfridge in the room as is standard with most HI Express properties, however I know space is at a premium in New York, and not really sure where it could be put. The location can't be beat! Tromped all over Manhattan during my free time away from seminar. Didn't take any time at all to get where I wanted simply by walking. April 29, 2014
Rated 5.0 out of 5.0 by Great Location This hotel is only half a block off of 5th Avenue. It's only a few miutes walk to Grand Central Station, Times Square, Rockerfeller Center and the shops on 5th Ave. We arrived early and they held our luggage til we came back for check in. The staff was very polite and the room was decent. Breakfast was good and very easy check in and check out. We will most likely stay here again when we visit New York again. April 26, 2014
Rated 4.0 out of 5.0 by Helpful and friendly staff. Staff was excellent, very helpful and very friendly. This was our first stay in NYC so I was shocked by the room and lobby size. They were tiny! We were close to everything we wanted to see and do so that was a plus. Overall our experience was good. April 23, 2014
Rated 5.0 out of 5.0 by Excelente ubicación y calidad de servicio. La excelente ubicación del hotel que te mantiene cerca de las principales atracciones en el midtown de Manhatan aunado a la excelente calidad de servicio que ofrece el personal del hotel que siempre está dispuesto a auxiliarte con una agradable sonrisa las 24 horas del día hacen que tu estancia en el hotel sea una agradable experiencia. Te recomiendo te hospedes aquí. April 19, 2014
Rated 5.0 out of 5.0 by Great Service! The staff were outstanding as they made us feel very welcomed. The room was great and the daily breakfast was very good. Glad to see they had hot/cold items along with healthy choices. I would definitely stay here again my next trip to NYC. April 17, 2014
Rated 5.0 out of 5.0 by Great hotel in the heart of it all! We spent two nights at the Holiday Inn Express and found the property to be exactly what we were looking for - a relaxing place to unwind after spending all day in the city! After running a half marathon in Central Park, it was great to walk back to the hotel and relax before heading to a Yankees game that evening! Great access to all the shopping, Bryant Park, any shows you want to attend, and great food! Would stay here again for sure! April 17, 2014
Rated 3.0 out of 5.0 by Decent stay in the middle of Manhattan The room was small, but has everything one needs and was clean. The complimentary breakfast was ok for one night, but the breakfastroom is a small space for a lot of people with a limited choice, so for the second morning I went to a nice restaurant a couple of meters down the road. This hotel is perfect for a short stay in the Big Apple, it's close to a lot of highlights. The staff is friendly and helpful. Two elevators are too few for the building, in the morning I had to wait 15 minutes to get one. In short, good hotel, don't expect too much. April 15, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Staff is great hotel is clean my only comment is to somehow improve the breakfast area - in the winter it is cold due to the proximity of th entrance. April 2, 2014
Rated 5.0 out of 5.0 by staff had great information staff were spot on with referrals for sights and food, recommended the Italian place next door and was the best food and service ever! Close to time square and just down from grand central, even handicapped I was able to walk pretty much where I wanted to go, thanks to staff directing me in the most direct way. April 2, 2014
Rated 1.0 out of 5.0 by all good Out side noise was loud on 5th ave- Kelly was especially helpful on Wed night- March 30, 2014
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