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Rated 4.2 out of 5 by 453 reviewers.
Rated 5.0 out of 5.0 by staff professional, went out of their way to meet all requests A great experience for a NY city hotel at a good price. The room was very clean, and the beds comfortable. Nice location to get to Times Square, Rockefeller Center, and very easy to get to public transportation. The staff could not have been nicer or more attentive. Rooms are not palatial, but they met my requirements- a good night's sleep, not a whole lot of city noise, and a really good free breakfast in the am. January 21, 2015
Rated 4.0 out of 5.0 by Nice place Everything was great, except for shower temp. Could not get it right. Either too hot or too cold and it took several minutes to adjust. Maybe because I was on 21st floor ? Other than that, stay was great. Nice room, very nice breakfast, very convenient location. January 13, 2015
Rated 3.0 out of 5.0 by Reasonable Property Poor Staff Reasonable property, rooms clean, good location. Internet service shockingly bad, simply unavailable a lot of the time. Out of the two interactions with the front desk staff, the male who checked me in was very helpful, polite and friendly. The female who I asked about transport was unfriendly, disinterested and really not that interested in having to interact with a guest. January 13, 2015
Rated 4.0 out of 5.0 by Noise Noise from equipment motors above our room on the top floor (22) was disturbing and woke us up in the morning. DO NOT STAY ON THE TOP FLOOR! January 12, 2015
Rated 4.0 out of 5.0 by Cama incómoda Deben de mejorar la limpieza (aspirado), iluminación (mayor intensidad) de las habitaciones. January 12, 2015
Rated 4.0 out of 5.0 by Room space compare with other HIE The room has very little space compare with other Holyday Inns were I stay. No as big as other one but very clean and quiet. January 12, 2015
Rated 5.0 out of 5.0 by everything is good. Location is very good, very quiet at night. everything is good. January 9, 2015
Rated 4.0 out of 5.0 by size of room and lobby We have stayed there before and knew it was small but we liked the location. It is not likely we will go back because the lobby was so crowded and narrow that we could hardly get to the elevator. One person with a suitcase blocks the entrance. If the area were reconfigured it would be a great improvement. Also the sidewalk outside the door was dirty and covered with trash. as I stated in this survey, the staff were all very friendly and the room clean. A small room can be okay but the lobby was awful. January 6, 2015
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