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Rated 4.1 out of 5 by 316 reviewers.
Rated 5.0 out of 5.0 by Perfect location I thoroughly enjoyed my recent stay at this hotel. It is perfectly located in midtown and a reasonable walking distance from major sites. Close enough to Times Square but just far enough away to be nice and quiet. The room was wonderful and the bed extremely comfortable. September 25, 2013
Rated 1.0 out of 5.0 by Front desk help seemed inexperienced, not familiar with points. Well, it is NYC, but I did have higher expectations. Especially after staying in so many Holiday Inn's, ex: Modesto, Portland on 23rd, Eugene on Franklin. The room was tiny, the breakfast area was tiny, the lobby-you guessed it tiny! Had I known the rooms were so small I would not have invited my friend. It also appeared a lot of people off the street used the lobby bathrooms and breakfast. September 21, 2013
Rated 5.0 out of 5.0 by Great location...great hotel...great prices...book this! What a great place to stay, nice and clean hotel only a 3 minute walk to times square. Breakfast is included and is served in the downstairs foye, this area serves as a communal hang out also if you want to grab a tea/coffee (which you can make at anytime). You can even take one of the little quarter size milk cartons from breakfast and staff will store this or other food items in the fridge for you (as the rooms dont have fridges). Overall a great experience with friendly and not too hard on the eye male staff (bonus!!) September 21, 2013
Rated 4.0 out of 5.0 by excellent choice very good location, attentive staff, excellent choices for breakfast, breakfast staff fiendly, but tight room September 19, 2013
Rated 5.0 out of 5.0 by Clean and quiet. The rooms are small but they are clean and quiet. What else do you need in NYC! September 18, 2013
Rated 4.0 out of 5.0 by Excellent location The location of this hotel is excellent !! The hotel staff gave us directions for all the places we ask in a very nice way. Comfortable rooms, not very big tough. Absolutely We'll stay in this hotel next time. September 15, 2013
Rated 4.0 out of 5.0 by Pricey but worth the convenience! As we all know and expect, when staying in NYC everything is going to be expensive! Well, we chose this hotel for it's location and the fact that breakfast was included. It is located two blocks from Time Square. Although its located further away from the sights you want to see, there is a subway near by. The staff was very pleasant, polite and accommodating. We were very pleased and do not mind staying there again. September 12, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel! We enjoyed our stay here as it was one of the cleanest hotels I have been in! The room was small, but very functionable. Check in was smooth and friendly and they could answer any question about touring New York. I loved that I could go down and use the computer. Breakfast was okay, but had variety to choose from. It was close to everything and there were eateries all around it just steps away. It was so much less expensive than some of the other hotels that I've stayed at in Time Square and I would definitely stay here again. September 10, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express New York City We have stayed at this hotel a few times and we love it. The location is prefect because you can walk everywhere. You are very close to Times Square as well as many sights in New York City. Easy access to subway stations as well as many places to eat. We simply love staying at this hotel. This is our preferred hotel when we go to New York city. September 10, 2013
Rated 5.0 out of 5.0 by Best Bet The location of this HI Express is fantastic. And although you would think it would be noisy since it is in midtown, it is not. I will stay there from now on as I think it is the best value in town for all that you get . September 9, 2013
Rated 3.0 out of 5.0 by Great location, value for the area Great location, for our week long visit to New York from Australia. Although the room was tiny for a family of four it was a good base to work from. While we were all sitting in bed reading one of our kids noted that ithe conditions were so cramped it was similar to still being on the aircraft on the 23 hour flights we'd just go off. Size good for two people not four however great value for money in the heart of New York. Elevators were sometimes a pain to get if you were on the upper floors as there are 2 small elevators to service 22 floors. Staff were helpful and welcoming. Breakfast was hectic as the area is tiny with many people trying to go through at the same time. It could be an idea to either eat on the move or grab and go but the breakfast was functional and adequate. Close to lots of cheap delis and eateries. No place to do your own laundry, found that really hard with a family of four for a week. One of the days we went out at 10 am and came back at 4pm and our room hadn't been done. We had to go and find dry towels and wait till the next day for all our shopping packaging to be removed. Good value, functional but cramped. September 9, 2013
Rated 1.0 out of 5.0 by Not representative of the Brand VERY noisy AC Units outside the room from other buildings, did not sleep at all. Checked out after only 1 night of 4 nights booked. No recognition as Platinum Elite member. Eating breakfast in a very confined area on paper plates and cups with plastic cutlery just about sums up this very poor hotel and not worth the money. September 9, 2013
Rated 4.0 out of 5.0 by GOOD VALUE ONLY THE A/C NOISY.NEED TO UPGRATE ELEVETORES. CAN YOU ENLARGE THE DINNING ROOM September 7, 2013
Rated 4.0 out of 5.0 by Fabulous Staff and Location The cleanliness and comfort far outweighed the size of the room. The staff was the best!! Location was fabulous and would stay there again. September 7, 2013
Rated 4.0 out of 5.0 Good Location Would recommend to all Holiday Inn Express will always be our choice if we come back again to NY. We had a comfortable stay and the staff were very friendly and rooms and services were up to expectations. September 7, 2013
Rated 2.0 out of 5.0 by Poor staff This Holiday Inn Express has earned the title of Worst Customer Service in my business travels. The hotel was fine, it was on par with or better than other locations in the Manhattan area. The only real issue was with the staff who didn't seem to care about the brand at all. -No recognition of Priority Club, no check in items. -Late check out was VERY poorly handled -Baggage was misplaced -Internet To clarify a few of these issues, I asked for late check out at this hotel as I would be traveling upstate later in the day. I asked for late check out and was told I would need to check in the morning. While this was different from any location I've had in the past, not a big deal. I again called at 6:40 in the morning asking for a late check out. I had business to do in the city and a late check out would have really helped. This time I was told I would need to call back AT 7AM!!! Fifteen minutes later because according to Todd "That was the policy at this hotel" I asked why and stated it was basically ridiculous to ask me to call again when it was fifteen minutes. My inquiry was again met with "Because that's the hotel policy." No apology, no sign that he cared at all even if this was incredibly strict policy by the hotel. At this point I became frustrated and decided to just check out and leave my baggage as I had done on Nassau St. Leaving the baggage wasn't an issue, but apparently finding it was. Three rooms were searched before my baggage was finally found and some of the contents of my laptop bag were notably flatter than before and chocolate(something?) was stuck to the side of my bag. I've asked to be contacted about this situation, but I have heard no reply from IHG. While my previous reviews have been almost all positive, my last few stays at IHG properties and lack of customer service are making me rethink my loyalty while on business trips. Finally, internet use for my last few stays, this one included has been completely useless. I can get connected and even browse different sites if I don't mind waiting 5 minutes for the page to load. Asking the desk about the speed I was told that it sometimes does this and that hopefully it would be better later. Once again, thanks guys, glad I didn't have any work to do. Verified speed issues with others in the hotel and the laptop works fine outside of the hotel wireless. My concern is how the staff treats customers at this location as my stay on Nassau was absolutely fantastic. The staff was wonderful, baggage was held for me in a proper manner, I couldn't have asked for better assistance. It's just such a jarring difference that staying at IHG is become a roll of the dice on what kind of service I'll end up with. If you have the extra few bucks/time to take the metro to Nassau St, by all means I would highly recommend you do so. September 5, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service Small rooms, outstanding customer service alleviates this small problem. August 29, 2013
Rated 5.0 out of 5.0 by LOCATION AWESOME My 18 year old daughter and I wanted to see shows on Broadway; and this LOCATION is fantastic. Breakfast awesome, rooms small, but adequatel - no refrigerator or microwave though. Staff great, except when we came to check in at 2:45 pm --- I was greeted with the words "You are early, check in is at 3 pm" As a member of Holiday Inn Club --- I was taken back since I had called earlier and was told they could store luggage. A word of welcome would have been appreciated. ALL other staff during our stay were fantastic! I would highly recommend this location. August 29, 2013
Rated 5.0 out of 5.0 by Clean, Quiet, Comfortable and Well-Maintained This hotel exceeded or met all our expectations. Staff: helpful and knowledgeable, they answered all questions. Rooms: clean, comfortable and cozy -- we slept well, 2 adults and 2 kids in one double room. Breakfast: simple but good enough, we had more than enough food to get us going on a big day of sight-seeing; they were out of yogurt but we got protein from hard-boiled eggs and bacon. Location: outstanding, half a block from 5th Avenue, 5 minute walk from Rockefeller Center. British restaurant down the street was also good for a quick dinner. August 29, 2013
Rated 5.0 out of 5.0 by great location Only 2 blocks from TImes Square. Complimentary breakfast provided plenty of choices such as pancakes and omelettes. Was happy to be able to use points for the stay- saved a lot on this vacation!!! August 24, 2013
Rated 5.0 out of 5.0 by THE BIG APPLE Small rooms, but more than adequate for sleeping. Who wants to stay in their room in New York???!!! August 22, 2013
Rated 3.0 out of 5.0 by Great staff Small but comfortable and great staff. Kind people August 22, 2013
Rated 5.0 out of 5.0 by Comfy and clean! Very clean, room good size for the city and modern. Quiet and comfy. Staff super nice and helplful. August 18, 2013
Rated 5.0 out of 5.0 by Great Location! This hotel was in the perfect place to visit New York! It was an easy walk to the empire state building, Times Square, Rock Center and the Today show, Grand Central, and the theater to see Wicked. And was convenient to the Rock Center, Grand Central or Times Square Subway to get to Central Park, the Statue of Liberty, and a Yankees game... Great restaurants were around every corner... Hotel staff was great and accommodating. Rooms were clean and a place to lay our head after long days in NYC. I especially appreciated the long hours that breakfast was served. One day we were able to go early to one of the Today Show concerts and come back after for breakfast. After agonizing about where to stay in New York.... I am so please to have made this choice! August 16, 2013
Rated 4.0 out of 5.0 by Great Location Great location, clean, quiet, best value all around. Staff was very helpful (Dennis) and courteous . Parking was just one block away. August 15, 2013
Rated 4.0 out of 5.0 by Location, Location, Location This hotel is perfectly located in the center of many tourist attractions in NYC. Within walking distance and centrally located between Rockefeller Center/Central Park to the North, Empire State Building to the South, Times Square to the West and Grand Central Station to the East. The staff was very friendly and very helpful with any request or question we had. The only issue was the size of the hotel room. I expected it to be small but I didn't expect to have to stack my suitcases on top of each other between the bed and the wall to have any walking room in the room. August 11, 2013
Rated 5.0 out of 5.0 by Walking distance Overall the hotel is small, but it is within walking distance of time square. make sure to make our reservation online and you will have no problems at check-in/checkout August 9, 2013
Rated 4.0 out of 5.0 by Hotel breakfast area Stayed at this property for three nights. Each morning the lady making the juice did not know how to do it. The juice was terrible every day. July 31, 2013
Rated 4.0 out of 5.0 by Recommended Hotel in a great location Rooms are small, but clean and comfortable. Outside noise is minimal. Hotel lobby is very small, but functional. The breakfast is fine for the price (free), the coffee is good, the juice, and pastries are fine. If you need a reasonably priced hotel in the middle of NYC, this is a good option. If you like a larger room or more luxurious, then stay someplace else. July 29, 2013
Rated 4.0 out of 5.0 by Great stay in NYC I travel quite a bit in NY and other Northeast areas and my stay at this HIE was great. Had one of the best nights sleep I have ever had in the city. Will come back and stay here again in the future. July 29, 2013
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