Rated 4.2 out of 5 by 250
Rated 5.0 out of 5.0 by VisitingGuest1234 Great location, nice breakfast and good service
Located in a perfect location. Very nice breakfast included. Wifi is good (speed is fine). Also staff was very nice.
May 11, 2013
Rated 5.0 out of 5.0 by LordSebastian1969 Great Location, every thing you need with very nice Staff.
PRIORITY CLUB REWARDS PLATINUM ELITE MEMBER
The Holiday Inn Express 5th Avenue offers small but clean rooms at a reasonable rate in a great location just two blocks from Times Square and the theatre district.
This is a great place to stay right in midtown Manhattan right off 5th Ave and it is a nice hotel. I will say we stayed last September in a sister Holiday Inn Express hotel, Time Square, it has an almost identical design, so we knew what to expect room size and just two lifts and all, but we chose this location for its even better location to 5th Ave, Central Park, and Time Square, as the other "Time Square ?" Holiday Inn Express is actually in 39th street and feels further from Time Square than this fine hotel.
Holiday Inn Express 5th Ave is Super clean, super comfortable, and most importantly the front desk staff are super nice, they are cheerful and very helpful. I was even surprised to find I was made guest of the day, a lovely touch, gets your name on a notice at reception and bonus points in the reward program. Bonus! I was fortunate to meet the General manager, who seems genuinely nice and interested in change to give the very best they can, it was good that he took the time to have a talk.
The breakfast was great and like HIE Hollywood, they have a pancake machine, my personal favorite and other, wide variety of choices. It's stocked continuously by good staff, and our Housekeeping was exceptional, I requested extra pillows and towel, she organized and took care of it with a smile.
All In all, it was easy and convenient and I will check for a room here first the next time I am heading to New York City for a Visit.
This year in July 2013 the Priority Rewards club gets a revamp, a new name and new benefits, with some better reward opportunities and will be called the IHG Rewards Club, so look out for those exciting changes. As an IHG Platinum Elite Ambassador, for ten years, I can Highly recommend this Hotel and the IHG free rewards program. I am truly looking forward to visiting again.
May 8, 2013
Rated 2.0 out of 5.0 by Stefk Unfriendly staff- average service
Even though i have been a guest at the Holiday Express, 5th avenue several times in the past, as a gold priority member,
I have never felt any advantages nor gained any privilege as such a member.
The staff is not smiling, not helpfulf, give you "politically correct" answers but I do not feel any andeavor from their side.
This does not matter whether you are gold any type of guest, they are just not friendly.
I guess that after staying at this hotel 5-6 several times in the past, I will find an alternative next time I be in NYC
May 3, 2013
Rated 4.0 out of 5.0 by Law18 Great service, but Small rooms
Hotel is located in a prime spot from time square and other attractions uptown Manhathan. Costumer service was good, but the rooms and facility was too small. Breakfast/dining was always crowded.
May 2, 2013
Rated 5.0 out of 5.0 by RAlcantara From now to the end
This will be my NYC Hotel unless i have money to pay the Waldorf Astoria.
Great location, easy to reach walking, bus, subway or limo.
Great foods market around.
April 24, 2013
Rated 5.0 out of 5.0 by JPNBD Real nice
Very clean, friendly staff, good location, quiet! Small lobby but served us well. Staff very accommodating.
April 24, 2013
Rated 5.0 out of 5.0 by CelticFan2013 Great Hotel and Great Location!!!
Overall a Great Stay in NYC - Great Location!!!
Great Room with Character!!!
Would recommend this Hotel to ALL Visiting NYC (The Big Apple)!!!
April 23, 2013
Rated 3.0 out of 5.0 by MiniK too expensive, too noisy
The hotel is in the middle of New York city to accessible to all attractions. However, the rooms are very small, crowded. The reservation policy is paid at the time of booking and non-refundable and the nightly prices even in April are way too high.
Guests staying in adjacent rooms too noisy, no action taken by staff. In spite of requesting for early check-in, did not get room until normal time of 3pm. Front desk staff was kind of rude. The breakfast is ok, not enuf place for guests to sit.
April 21, 2013
Rated 5.0 out of 5.0 by majorette19 Very polite staff and clean room
There were three of us in the room and there was adequate space for us and our luggage. Room was very clean, staff was very polite and helpful, good variety for breakfast, beds very comfortable. If i could make one suggestion it would be to have a cigarette container outside of the hotel so people did not litter the sidewalk with them. Will definitely use this hotel again when we travel to New York.
April 20, 2013
Rated 3.0 out of 5.0 by Benson Request during booking one month in advance
Request a two bed room but end up not avaialbe. Price is also different from what I was being confirmed in the internet.
April 20, 2013
Rated 4.0 out of 5.0 by Stuart100 Good mid town option
Just off 5th avenue this hotel is in a great position to sample the delights of New York. The room was comfortable we did not experience any street noise at all. If you are looking for a central mid town location and looking for value for money stay here.
April 16, 2013
Rated 4.0 out of 5.0 by bweff great location
I stayed here with my 2 kids. The rooms are a little small for 3 people. One of my sons ended up sleeping on the floor, because we had a king bed and no rollaways were available, as the hotel was full.
However, the beds are very comfortable. The free breakfast is a huge plus. The location is fantastic. It is 4 blocks from Rockefeller Center, 3 blocks from the public library, 5 blocks from Grand Central terminal, and less than 12 blocks from the Empire State Building. Great hotel if you are coming to shop or go site-seeing.
April 11, 2013
Rated 4.0 out of 5.0 by Ayala Very good
The hotel is really good and the location is great! The only bad thing was that I asked for non-smoking room and the room that I stayed had really bad smoking smell.
April 7, 2013
Rated 5.0 out of 5.0 by lulumax First time in NYC
The folks running this hotel are so nice. You get a nice room and breakfast. The property is close to almost everything! We spent 3 nights and only took a cab once. Recommend Manhattan Cafe nearby for great food!
April 2, 2013
Rated 5.0 out of 5.0 by SJBSr Staff/Bellhop Paul
From the time we arrived the staff at the Holiday Inn could not have been more friendly. The one person I want to point out is Paul, I do not have his last name but he went above and beyond to help us at check in with our bags. He stored them for us and then went back several times when we needed something and then brought our bags to our room when we checked in. He wouldn't even let us give him a tip!! He was just amazing and in my opinion should be the manager of this hotel...with customer service like this!!
April 2, 2013
Rated 5.0 out of 5.0 by Reliesj Quiet
This is the quietest hotel I have stayed in in Manhattan. There was virtually no noise in the room. Incredible! Will stay here again when I return to the area.
March 30, 2013
Rated 3.0 out of 5.0 by rig2 basic comfort
If you are looking for a basic room with a comfortable bed in a great location, this property will probably be fine. It was for me. A short walk will take you to Grand Central, Times Square, or Rockafeller Center. Several excellent places to eat nearby. Easy to get a cab right out front. The rooms are small and perfectly cleaned and the bed great. The front desk staff is friendly and very helpful, always greeting you and after a day, probably by name. There are some issues, however. The layout of the lobby makes it impossible for the hard working lady that takes care of the breakfast area to do her job. This nice lady has to literally fight her way from the prep area to the counter to keep it stocked and she tries very hard. Simply rearranging the layout would solve the problem somewhat. They had no firm pillows available. I requested a mini-fridge and one was promptly provided. Huge selection of channels on the tv but the remote is not tintuitive to use - take a small child with you to operate the tv. I will consider this property for future stays on location alone if my plans require a midtown stay. Just don't expect the Waldorf Astoria or the Plaza. You get a decent room at a reasonable, for New York, price and are tended to by a very good staff who do their best with what they have to work with.
March 27, 2013
Rated 5.0 out of 5.0 by BigCess Staff unbelievable. Very helpful and polite.
Holiday Day Inn Express Fifth Av. treated me like family. I am a Super Storm Sandy victim and I was placed in this hotel by Fema. Holiday Inn treated me so well that I almost cried with sadness when I checked out. I stayed in the hotel for almost four months and was treated with kindness, sensitivity, and dignity from the first day. From the front desk staff to the hotel manager to the manager of the house-keeping staff they made me feel like I was home away from home. They feed me with not only food but with comfort and I can honestly say I felt love and understanding that I needed to help me get through one of the worst disasters the country has ever seen. Difinitly one of the worst storms that I personally have ever experienced. So thank you very much Holiday Inn Express Fifth Av. New York, you took care of me when I needed it the most.
March 26, 2013
Rated 5.0 out of 5.0 by LadyPicccs228 GREAT PLACE TO STAY. EASY ACCESS TO PUBLIC TRANSPORTAION
I stayed here for 3 days and I enjoyed it. Peaceful, loved the king room. Breakfast was awesome! My first experience at HIE. Will stay again. I was able to walk to any sub station and bus stop to go anywhere! Surrounded by bars. Great stay will be my spot for any future NY trip I take. Have told a few people too!
Only 1 con. My sheets were wrinkled. Which gave me the thought of whether they were clean or not. Even if they were clean.
March 25, 2013
Rated 4.0 out of 5.0 Nice Place
Stayed here on business for a weekend and it was nice, neighborhood was shady at night with the night clubs next store but I would definitely stay again.
March 23, 2013
Rated 5.0 out of 5.0 by Jules13 Very Helpful Staff!!
I was a little apprehensive as there were some bad reviews on Trip Advisor, but we were very happy with our week long stay. The staff were excellent especially Dennis and Paul, this was our third trip to New York in a year and found this to be the most convienient and reasonable stay thus far. Thank you to all the staff for being so helpful.
March 23, 2013
Rated 5.0 out of 5.0 by cemmom Near where you want to be...
If you are headed to NYC for a Times Square/theater experience, and you don't want to break the bank for accommodations, I'm not sure that you can do any better. The property is on 45th, close to 5th Avenue, and about midway between Grand Central and Times Square. Even in the rain, it wasn't a bad walk to the theater district and I liked that it wasn't isolated. On the same block there were restaurants, pubs, and small markets. The rooms was very comfortable and very clean. The staff was among the friendliest and most helpful that I have ever met - including much more expensive hotels in posh locations. We are planning to make this our hotel of choice for our mother/daughter NYC excursions from now on!
March 17, 2013
Rated 4.0 out of 5.0 by KatP Great location and great value
The hotel room was clean and well appointed and staff was great . Breakfast had more choices than most continentals. My only complaints are the lack of room around the reception desk as well as the sliding door to the front of the hotel was kept open by guests standing in the wrong place and therefore dining area got really cold.
Going back in a few weeks again only problem is rates have just about doubled, I guess that is NY though.
March 7, 2013
Rated 5.0 out of 5.0 by MarkandLacy Proposal
The staff was amazing in helping me arrange a proposal for my girlfriend. They did all the work while we were out for dinner and when we came back the room was all set up exactly as I imagined it!
The hotel is right in the middle of everything, Times Square, Theater district around Broadway, Rockerfeller Center, shopping, food, etc. We were able to walk everywhere, except when the weather was not cooperating.
The breakfast buffet options are fantastic, especially being able to take it back to the room since the eating space is limited.
While the rooms are small, you are not in them much.
As a Priority Club member, being recognized and rewarded is nice.
I strongly recommend this hotel and will definitely return, maybe for my 1 year anniversary!!!
March 5, 2013
Rated 3.0 out of 5.0 by Bundee53 Nice Play to Stay
The Hotel is in the heart of New York and easily accesible to all the major places someone would most likely go to in Midtown New York.
The Staff should py a little more attention to guests and make them feel more welcomed.
The rooms are very clean, the sheets comfortable and the fur niture cool.
The breakfast menu should be increased to accommodate more cultures.
Finally, it was a nice play to stay.
March 3, 2013
Rated 2.0 out of 5.0 by GFlores Good location, less than average hotel
If you will stay a few days in NYC and do not care about the hotel size and ammenities, this is your place.
you can find much better hotels for 30.00 more.
March 1, 2013
Rated 4.0 out of 5.0 by Joycek Excellent from first minute of arrival
Holiday Inn 5th Ave. was a truly pleasurable experience. I especially enjoyed the welcoming sound of classical music when I entered my room. The hotel was one of the quietest hotel experiences I have ever encountered. The cleanliness was superb! I loved my entire stay!!!! Thank you!
February 28, 2013
Rated 5.0 out of 5.0 by divorcecoach HELP TO SANDY VICTIMS
I was a guest of this hotel for approximately 4 months. The front desk staff, general manager Lewiston, office staff, housekeeping were outstanding. This became my home away from home when Hurrican SAndy destroyed my home in Long Beach NY. Panick stricken, homeless and cold, I somehow reached out to Lewiston and he called me from his home in NJ on evening to assure me that yes, he would have a room for me! this staff could not do enough and I am forever grateful for the aid, support and comfort they gave to those of us who were devastated by our lives. A wonderful experience and now that I have moved into a new apartment, I actually miss my daily interaction with the staff and the friendly atmosphere they shared. Thank you Lewiston and staff for making my stay a safe haven from the blight of the storm.
February 27, 2013
Rated 3.0 out of 5.0 by BusinessTraveler2013x2013 Rooms are TINY and Guests are LOUD
I recently stayed at this hotel for a business trip to NYC. The price was reasonable and the location was great. The staff was wonderful and very helpful, but the rooms are TINY. You almost have to crawl over the bed to move around the room. Also, my floor had 6 rooms on it and 3 were occupied by young men who were exceptionally loud and kept slamming the hotel room doors all night. I will stay at the Holiday Inn on 57th Street going forward.
February 19, 2013
Rated 4.0 out of 5.0 by DSGDWG Great location!! Great value!!
Looked at many sights on- line before booking and this was a very central location for what our plans. We wanted to be able to shop, go to the theaters(Broadway), and easy access to the subway. It is close for the Today Show, many restaurants, 5th Ave, and Times Square(which we were at many times). Grand Central was not too far either. Rooms are a little small but I expected that for NYC. It was clean and the staff was very polite.I would give an excellent for all except for the breakfast-the food is good and many choices but they had trouble keeping an adequate supply available and they ran out of coffee every morning. We were also told they kept hot coffee and hot water available 24 hours a day-not really always . The staff were friendly and always tried to help when we asked. We would definitely stay again just knowing we would probably go out for breakfast. So excited to be able to use Reward Nights!!
February 16, 2013