Rated 4.1 out of 5 by 175
Rated 5.0 out of 5.0 by Mich2020 Great Stay, Great Hotel
For the night I stayed, it was very comfortable and the staff was very helpful. The location was more quiet which was nice, and it is a decent walk to a subway station, and cabs were easy to find. The breakfast was decent and if I had the chance, I would stay here again! I would recommend it for those who like to stay in a quieter part of town, with included breakfast!
January 7, 2014
Rated 5.0 out of 5.0 by mugg Pick this hotel.
Location, price and service were great. Close to Times Square and the piers. Clean room, friendly staff and good complimentary breakfast buffet. Would recommend to families, couples or any visitors to the area.
January 7, 2014
Rated 5.0 out of 5.0 by Quick stay Overall experience
I made a reservation at 1:00am after missing my connection at JFK and realizing I had to stay in NYC another 24 hours. I was a single woman travelling alone late at night and wanted a safe, comfortable place at the best value possible. Although the cost of my stay was higher than it would have been because of the hour, I feel on the whole I would recommend this place and would stay here again intentionally if I ever come to Manhattan again. I felt it was safe, clean, and comfortable. I walked down to the corner deli in the middle of the night and felt fine.
January 6, 2014
Rated 5.0 out of 5.0 by Goldielocks56 Friendly staff and convenient location
Staff was excellent and went out of their way to make our stay enjoyable. The breakfast room was crowded but the staff kept it well stocked. Convenient to Times Square (10-15 min walk) and subway (5-10 min walk).
January 5, 2014
Rated 5.0 out of 5.0 by FibberO Sweet 16
This trip was for my daughters sweet 16 and my wife and I brought her and a few of her friends to NYC to celebrate. We wanted to stay close to Time Square at a reasonable rate in a clean hotel. This hotel met all of our requirements. The rooms were comfortable, clean, and the staff were great. When we arrived at the hotel only one of our rooms was ready so we put our bags into one room and got ready for our day. There were a lot of people checking in and out so the front desk was quite busy and some unreasonable guests were quite loud and impatient insisting that as platinum priority club members their rooms should have been ready. Farah and Amanda did a great job at the front desk. They were very professional and friendly and their patience was definitely tested. They passed with flying colors!! I knew that we were a bit early so we decided to use our one room to freshened up head out for the day. As we were leaving, Farah called the girls over to the desk and gave them some tips about where to go, what to do, and how to get around. Farah gave the girls her card and told them that if they needed her for anything to give here a call. She was awesome and went out of her way to make our stay even that much more enjoyable. Our second room was ready in no time and we had a great stay. The location is only a few blocks from Time Square and there are lots of restaurants around the hotel. This was a great trip and the staff was amazing!!!
January 5, 2014
Rated 5.0 out of 5.0 by gun56 Fantastic hotel
I arrived very early to this hotel and the reception ladies checked me in anyway. I was recognized as a Platinum member and given a little gift bag with some goodies and a map and local magazines. Very helpful. The room was a little small but was faultless and spotless. The views were wonderful especially at night.
I had cause to ask questions on a couple of occasions and asked for help because I couldn't work the printer and the staff did not hesitate to help me and to answer my questions. Thank you.
The staff at the Holiday Inn on 57th Street should come to this hotel and be trained on how to help guests and to make their stay memorable for the right reasons.
Please keep up the good work and I will stay here if I return to New York.
January 5, 2014
Rated 5.0 out of 5.0 by Horst-Werner Great location, breakfast, and great staff
Great staff!! Great breakfast! Central location. Rooms a little small and noise late night due to very loud closing doors and loud guests.
January 3, 2014
Rated 4.0 out of 5.0 by scott2d2 whirlwind days
We prebooked and checked in early. No issues and the staff and management were awesome. Super helpful with sightseeing info as well as dining tips. Definitely a recommendable experience. Probably the most comfortable beds in NY. The only downside is the parking being a block away, but that being said the security gave great piece of mind and there is really no need to drive anywhere as all amenities are easily within walking distance including city tours.
Thanks a million
January 3, 2014
Rated 4.0 out of 5.0 by dlabq Good value for the area
We stayed three nights in a double. It was very small, comparable to a HIE we stayed at in London. The breakfast buffet had a good selection and the staff worked hard to keep the breakfast area stocked and clean. The front desk staff was very informative. Maid service was good. Fitness center is small but the equipment is new. My only major complaint was that the elevators are very slow and sometimes only 1 of the 2 was running. Waited 15 minutes before opting to schlep our luggage down the stairs. Also, the hotel was very noisy--a building is going up across the street-- and the coffee was weak.
January 2, 2014
Rated 5.0 out of 5.0 by Rudie Rudie
A nice place to visit. It was clean and quite. The Staff was very friendly.
December 31, 2013
Rated 5.0 out of 5.0 by Wobbly75 Friendly inviting staff, awesome nights sleep and good value for money.
Good location and is staffed with polite helpful staff. A credit to your holiday chain. Would stay again and highly recommend. New York is an amazing city and we could sleep like a log after a busy day exploring in that comfy bed. Happy Dayz !!! ;o)
December 31, 2013
Rated 5.0 out of 5.0 by Caves Excellent all around
I have been to NYC several times and this hotel experience has been the best by far. The staff was superior to any others. From the front desk, to the maid service, to the bell hop, to the breakfast buffet staff, the staff went above and beyond to service the guest. I would stay again in a heartbeat.
December 30, 2013
Rated 5.0 out of 5.0 by L and B 50 Fantastic staff
We had a great stay with our whole family. The rooms were clean
And even though small quite efficient. The breakfast was very good but a little crowded. Bottled water a real plus.
The location was a little off the beaten path but you could still walk to the entertainment area.
The best part of our stay was the staff. They were fantastic in every way and with a full house.
We will return.
December 30, 2013
Rated 5.0 out of 5.0 by jaleb The best Holiday Inn Experience - ever!
I have stayed at other Holiday Inn Express locations in the US and Canada; the rooms and staff have always been great, but this stay exceeded all expectations!
I stayed with my family for three nights. The hotel is a 15 minute walk from Times Square, so a decent location. The lobby, breakfast area and corridors on the floors are spacious. The rooms seem recently renovated and are nicely laid out. And the staff was the best! They helped us save by providing tips for street parking. They also gave good recommendations for restaurants in the area. They made our stay much easier. I will definitely be staying here again!
December 30, 2013
Rated 5.0 out of 5.0 by Bumble bee Good value for money
Nice, friendly staff-everyone from front desk to door man and cleaner. Included breakfast is fine, beds are comfy and no noise. 5-7 minutes to Times sq. This particular area feels a bit rough though, but still very safe. Nice restaurants in the vincinity in Hell´s Kitchen. Would definitely stay here again and recommend it to others.
December 28, 2013
Rated 5.0 out of 5.0 by BrigitteN AMAZING STAY
fantastic experience from the day i started my booking. Staff were awesome and friendly and very helpful. The bonus was a great Breakfast and the staff here were also amazing.
i will definitely book this Hotel for my next stay - well done!
December 27, 2013
Rated 3.0 out of 5.0 by Hydraelle Clean, far away from the bustle, good restaurants nearby, Jekyll and Hyde front desk staff
OK, arrived at 1:30, said they had no rooms available for early check in except for the two people in line in front of me; sat in the lobby but went to ask about a room about 45 minutes later, my head was snapped off at the desk and I slunk headless back to sit out the wait in the nice breakfast area lobby. Rest of the stay was uneventful, two elevators was not enough, mysterious $20 charge that was not brought to my attention at checkout but showed up on my credit card. Great free breakfast (for what it is) and drinks during the day.
December 25, 2013
Rated 5.0 out of 5.0 by manu85000 great service
we stay 3 night in this hotel and we really enjoyed our stay. good location and and the staff was really helpfull and professionnal.
December 23, 2013
Rated 5.0 out of 5.0 by CuCu1 unexpected value and well located
We were quite pleased with quality/price ratio of this hotel and the friendliness and competency of its staff, especially Richard, a nice, young man from Miami, who checked us in and even upgraded our room! The room was quiet, with a skyline view, the two double beds very comfortable, the pillows excellent, and the water hot. The flat screen tv had many channels from which to choose and the in room safe, coffee maker, iron and hair dryer were added touches. The complementary breakfast buffet was adequate and main choices changed daily. We have already recommended this hotel to friends and will definitely stay here again!
December 22, 2013
Rated 5.0 out of 5.0 by cmallen Outstanding Staff, Excellent Location
We stayed Dec. 11-15,2013. There is absolutely nothing negative that can be said about this hotel. The location is great for walking to all the mid-town Manhattan attractions. We walked everywhere both during the day and at night. Rooms are well appointed although not large. We had 2 rooms (one with a King and the other with 2 beds) and both were clean and comfortable. The biggest plus is the warm, friendly, helpful staff. They go out of their way to be helpful and you can tell that they take great pride in their jobs. Breakfast room staff were outstanding and so friendly. I would recommend this hotel to all my friends. Thanks so much for a great stay.
December 19, 2013
Rated 5.0 out of 5.0 by altjunky excellent stay
My experience was great. The room was clean. The staff was friendly and helpful. I would highly recommend this Holiday Inn Express.
December 13, 2013
Rated 5.0 out of 5.0 by Mickyccs Very good attention at the front desk
The service at the hotel was nice, good breakfast, very good attention.
December 7, 2013
Rated 5.0 out of 5.0 by HanoverTenor Excellent! Friendly staff and clean, comfortable room!
I have only good things to say about this hotel! Right from the initial reservation process to pre-trip phone inquiries to quick and efficient check-in, delicious breakfasts, and oh-so-comfy beds, our experience here was second to none.
Top that with professional, friendly and helpful staff and it helped make our New York trip unforgettable!
I would definitely stay here again!!
December 5, 2013
Rated 5.0 out of 5.0 by Twin2103 A good experience
The hotel is very well located in order to visit different places in Manhattan. Moreover, includes a good breakfast and you can get coffee and chocolate all the day.
December 4, 2013
Rated 2.0 out of 5.0 by hew19 Not Impressed
I never knew you could actually stay in the basement of a hotel, but thats exactly where we stayed. The noise level was pretty loud, especially in the morning, i'm assuming because its a high staff traffic area. We also had almost zero hot water, lukewarm at best. Luckily being in NYC you're not in the hotel room too often. The best thing about this hotel was the continental breakfast.
December 3, 2013
Rated 5.0 out of 5.0 by SEVEN888 Hot Breakfast
I really appreciated the kindness of the staff at the Breakfast Bar. I came down a little after 10:30 am and the clean up staff were still accommodating us and making sure we were satisfied. He even brought us extra bananas and apples for the road trip home. Its always the little things and the thoughtfulness that makes a huge difference. We normally stay at the Holiday Inn on 58th, but definitely had a change of heart. on location.
November 30, 2013
Rated 5.0 out of 5.0 by Gabby777 Great stay
Great hotel, it is in a convenient location, clean and friendly staff.
November 27, 2013
Rated 4.0 out of 5.0 by JulesG Great Business Trip
The staff was so helpful and friendly it was amazing. I have never traveled to New York and being from the Midwest I was happy to find everyone patient and all smiles. They knew the guests by sight and that made be feel very secure. The down side was location. A little longer walk than I expected but ultimately I got used to it.
November 26, 2013
Rated 5.0 out of 5.0 by yaszh Firest time on Holiday inn Express
Here I would like to say I was think it will be less quality than IHG 5 star Hotel.......
But I can confirme its one of the best hotel I have visit.
Special thanks to all front desk staff as will as all hotel staff and manager.
November 25, 2013
Rated 5.0 out of 5.0 by Elf1 Clean room Great staff
We just stayed at this Hotel and found it clean and comfortable.
We had a great free breakfast every day and free wifi.
November 24, 2013