Rated 3.8 out of 5 by 780
Rated 2.0 out of 5.0 by Silver possum it was not the exactly the same as the picture of the website
When we arrived on our first day, in the room it has the horrible smell and we didn't know what it is. The door wouldn't lock, had to get maintenance up to fix it and it says needs new battery, i asked for another room. we got other room on the same floor, the smell of the room is shocking and the condition of the room looks aged. Next day we went to reception and asked for better room because the shower didn't run probably, then we got another room (3rd) time up few floors above, the smell still the same to other rooms and we know the room is aged as well the carpet. we know that nothing matched to the advertising website pictures of the room when i made the bookings. we had to stay there for 10 days to pull up with it. It has no special light for fire alarm, no tty phone or clock wake up for the deaf. I have to ask for fridge as i have medication that needs to be in fridge. The coffee making has no teas. The services are terrible when we ask them to make a call for us because we are deaf, they said to ask bell boy. they really have no interest to help. my parents has been trying to fax me via the hotel, their fax machine busy (i guess it has no paper or just off the hook), my parents gave up. The restaurant we went for breakfast and dinner, it is like make at home no food has quality taste. we will not be going back there and it is not 4 star, it is 1-2 star. The staff there need to improve their role model to work, all they do is talk and bum around. Thanks we wasted alot of money for staying there, not happy.
June 2, 2014
Rated 1.0 out of 5.0 by M.A.R. Not a good stay
We arrived at our hotel in the evening, when entering the hotel lobby was not the cleanest. The bell hops would not allow us to use a rolling cart for our luggage. The gal at the front desk was nice. When we got in our room it was not very clean, there were stains on the little cloths at the end of the beds, it was hot and stuffy, the air conditioning unit did not work, our television was broken, our shower was broken. The repair man was in our room until 2:00 am trying to fix all of these items. He was able to fix the A/C, never did work very well, it took two days to fix the Television, the shower never did get fixed. We asked to be move to another room but they did not have availability for a roll away bed and we needed to have the bed. We were given 4 pass for a free breakfast for our trouble that ended up costing us $20.00. The breakfast was good. We were only given 3 towels each day when we had 4 people staying in the room. When I asked house keeping for more towels they did bring more towels with a note on how to reuse our towels for a few days. We had to call down for toilet paper, and Kleenex each day of our stay, The elevators are very slow, took the stairs most of the time. Very loud, would not stay at this hotel ever.
June 1, 2014
Rated 5.0 out of 5.0 great experience
The room was spacious and very comfortable. The buffet breakfast was very good. The staff were very accommodating for an early check in and a late checkout.
June 1, 2014
Rated 5.0 out of 5.0 by Frehley1 Recent Stay May 24-27
I've been staying at the Holiday Inn West 57th for over 25 years. You can't beat the location and price. It's only a 15-20 minute walk to Times Square. But who needs Times Square when the hotel is so close to 9th Ave and "Hells Kitchen" and all the great non-touristy restaurants. You're also a 10 minute walk to Central Park. The hotel staff is friendly, and the per night cost is very reasonable for New York. Guests of the hotel also have a generous discount to the parking garage. The rooms are clean and spacious. My only suggestion would be to include a vent for the bathroom and to add more counter space of the bathroom vanity. Other than that this hotel is great and I highly recommend it!
May 30, 2014
Rated 4.0 out of 5.0 by Mary23martin Pool
Our overall experience was very good. We were a disappointed with the pool rules. We checked in late afternoon on Sunday, had an event that evening and had planned on spending the day at the pool on Monday. We went up to the pool around 10:45 am and the pool attendant asked what room we were staying in. I told him, he then checked with the desk. I had to go to lobby and returned and asked my room again, checked with the desk again, and told us since we were checking out we were unable to stay at the pool past 12. I did request a late check out at 1 pm and we were able to stay until then, but the front desk did not inform him of the late check out. He made me feel uncomfortable. My feeling is that we did pay for the room and should have been able to stay at the pool all day on Monday, especially since it was not crowded at all. Thank you.
May 29, 2014
Rated 5.0 out of 5.0 by lipsticklibrarian35 Great location! Can't be beat for the price.
As based on prior reviews, the rooms are okay, bathrooms small and elevator slow but...for the price of a midtown hotel which is in walking distance to many major attractions and parking garage adjacent to hotel, we were very pleased with our stay here. We are IGH reward members, although we don't always stay in their hotels. I would definitely stay here again and would recommend it to people who want a room to sleep in and who spend most of their time out of it exploring the city. Also, my kids liked the rooftop pool.
May 29, 2014
Rated 4.0 out of 5.0 Old building but still comfortable
The building is a little old and the air conditioner is also old. However, the location is quite convenient and the facility are quite OK, except the shower: The "water-switch" is too complicated to operate and hard to control the water temperature somehow. But one thing that is not quite OK is that the hotel doesn't have umbrellas to borrow. The last night we stay there, it rained heavily but when I checked with the front desk, the reply is to ask me to buy one from the gift shop.
May 27, 2014
Rated 4.0 out of 5.0 by CCmember Great mid town stay
Great hotel to stay in in mid town. Helpful staff, and good bedrooms. Clean and unto date. Breakfast could be better and better quality, but over all a good place to stay. Not a great gym, but usable.
May 27, 2014
Rated 3.0 out of 5.0 by Emanuelledubai A hotel in need of renovation. A mix of the great and the terrible
Fabulous location, lovely (and very helpful) staff, as is always the case in Holiday Inns they had very comfortable, good quality beds. Spacious rooms for New York. This is where the "great" finishes, the internet was down the whole time that I was there and it seemed not to surprise the ever patient staff when I complained. The AC in my colleagues room wasn't working and nothing was done about it for 2 days. The noise within the hotel was unacceptable throughout the night. No amount of comfortable bed will take way from the noise. Just to top it off I could hear every flush from every toilet within 15 metres of me. Not a good stay at all but the staff did try and make up for it. I wouldn't advise this hotel for business travel but a city break on a quiet floor could work.
May 26, 2014
Rated 1.0 out of 5.0 by MDonado Desorganized Front Desk and bedroom in need of cleaning supervision
Bedrooms are in need of cleaning supervision and maintenance. My bedroom was with broken curtains full of holes and little details that makes you feel in a dirty place.
Front desk will be in top of collecting your fees but not willing to help you as a guest.
The overall is poor and for what you pay per night, I will make a better research next time.
May 26, 2014
Rated 5.0 out of 5.0 by Doreen123 Just The Ticket!
I am very satisfied with this hotel. We came cross-country to a graduation and the hotel greatly enhanced our experience. Holiday Inn Midtown reminds me of how I felt about the hotels / motels and America when I first came to these shores in 1971. No fuss, but somehow they have everything you need. The rooms at the hotel are spacious, the bathrooms ok, and I liked the plain white cotton towels and sheets. We had a room with two double beds and it could have slept four. There are plenty of staff and they were professional and helpful. We had breakfast most days and service is quick, some reasonable choices, and the dining room is a pleasant place to sit. The lobby is also spacious and always lively, concierge and desk service very good. The location of the hotel is excellent, and W. 57th is a nice New York Street. Restaurant Row on 9th Avenue is walking distance which cuts the cost of dining out quite a bit. Matles florist nearby helped us out, and there is a Staples for printing etc. and everything else you need nearby. This hotel boasts a rooftop pool which opened today for Memorial Day tomorrow, and this is a luxury, and something that would bring me back during the summer months. Yes, I would definitely return here. I bulked at the price originally, but at the end of the day I feel it was good value, and hopefully the staff are getting a decent wage and health insurance. We really used our room and the hotel as a respite and place to relax.
May 25, 2014
Rated 5.0 out of 5.0 by SHT Tan Spacious, clean and comfortable room
Very comfortable Queen beds, not the newest but very well maintained. Good layout and useful business desk. A good choice to consider in the midtown area!
May 25, 2014
Rated 2.0 out of 5.0 by ssk06 Comfortable bed but no internet
I was told while booking wifi services were available in the room. But I stayed three nights and wifi was not available. Had asked every single day and night about the wifi status, but all was told that they are working on it.
My call to front office was transferred to technical department on the day of check-in but technical department said everything appeared to be fine!!
I had to go and stay in my relative's house in New Jersey and spend time mostly in Starbucks to get wifi access!
May 24, 2014
Rated 5.0 out of 5.0 by ElizabethAnne This place is a GEM!
We had 4 rooms for 8 of us -- including 3 senior citizens - trip into NYC for a Broadway show, dinner out, and easy-going tourism. What a great location and place for this kind of trip!
We stayed in the newly renovated tower -- the rooms were crisp and clean - spacious (which we rarely see at this price point in the city) and restful. Lots of hot water - good beds. The elevators are quick and frequent getting up and down these towers. The lobby is big and there is lots of comfortable seating (our elderly parents waited there and people-watched often). This hotel is close to Central Park and the 59th st. Metro station. So easy to get around. The staff was super nice & helpful - especially the bellmen - who got us cabs and drivers--- helped us predict time schedules -- and stored our bags the last day when we checked out but didn't have to fly until evening.
The coffee shop was helpful for people who didn't want to go out for food/coffee in the morning. We will be staying here again -- great value and a terrific spot for a group.
May 24, 2014
Rated 4.0 out of 5.0 by The travelling Mom Good location good value
Close to subway, shopping, Central Park, Columbus Circle.
May 23, 2014
Rated 4.0 out of 5.0 by Wastbone the convience
Because of it's central location this particular hotel is a very easily located hotel in the midst of everything that New York has to offer. We've come back to this hotel several times and each time the location has proven to be one of the best attributes of this hotel. With a good staff, and very cordial workers, it really sells this place.
May 18, 2014
Rated 5.0 out of 5.0 by Wm123 Lovely stay at the Holiday Inn on 57th street
Location is excellent.
JuOlivia front desk is excellent. Love her smile and always willing to extend herself.
May 17, 2014
Rated 5.0 out of 5.0 by Lindaandbrad Great location!
This was a great location, safe & uncrowded neighborhood, lots of reasonably priced restaurants, cafes, etc. nearby. Easy walking to the theater district and to Central Park. The hotel was clean, if a bit old, but the room was spacious and the beds were fine. The in-room air conditioner does hum, but that is expected for an older hotel room that doesn't have the central air built in. It was convenient to have the parking garage right next to the hotel. It wasn't cheap, but worth the price. The prices do vary, so it's good to check often to see if you can book the best deal. We will definitely stay here again when we do an overnight in NYC.
May 14, 2014
Rated 1.0 out of 5.0 by Cheese Uncomfortable stay & bad service
I will not stay in this hotel again due to following
1- front desk was not polite with me
And I asked to see the room before check
My request was denied!
I asked about the AC in the room if it a working and cooling , I have told it is working and cooling in a rude way
I asked to confirm that issue ... Because in my way was reading review about this hotel most complains about AC ...
I got shocked when I entered the room was hot I switch on the AC then went outside for more than 5 hours then can back to room that still hot ... No cooling effect at all only noise!
Then I was lucky the weather outside was cold I just opened the window to cool down the room.
2- AC was not functioning not cooling at all.
3- wet carpet near rest room & sink...
4- rust in the bath see photo
May 14, 2014
Rated 4.0 out of 5.0 by Forrestbrwn Good NY value
Great staff, good location, semi-comfortBle rooms. The AC was a little loud and for a "King Suite", it would have been nice to have a fridge.
May 13, 2014
Rated 5.0 out of 5.0 by Frank155 Good location and value
Thoroughly enjoyed staying here. The staff were very friendly and helpful. And . . . the room was clean and comfortable. We could enjoy our time sightseeing in New York and relax when we returned to our room. We picked the hotel for its location and value. We were not disappointed. It was within a few blocks of Central Park and Lincoln Center.
May 12, 2014
Rated 3.0 out of 5.0 by Leticia Lily Lily Nice
Excellet location. A little old but friendly staff
May 11, 2014
Rated 3.0 out of 5.0 by arara13 That's Ok.....it is a Holiday Inn
In fact I choose it because it was a Holiday Inn, but for the localization, as I have stayed before in anothers hotels around with similar rate I would prefer next time to stay more closer to the Time Square as I mentioned I have stayed before.
May 11, 2014
Rated 4.0 out of 5.0 by BRaman Convenient and comfortable stay
We arrived with kids on a week day morning about 9:30 AM and the staff was quite helpful in letting us store our luggage and allowed us to check-in early, they did try their best to see if a room was available to check-in right away, but the room type that we booked was not available. The front desk was helpful in letting us know of the breakfast was available if we had to spend some time before check-in.
The Holiday Inn is very close to subway (Columbus Circle) and Central Park, and dining and shopping options are available close by.
Overall a good experience.
May 9, 2014
Rated 1.0 out of 5.0 by Cgold Don't rely on anything getting fixed
We had issues over the fours days we stayed. The hotel AC was out and the notification process was poor - but they did post a 8 by 10 notice. The fan was defective and we asked on day 1 and again on day 2 to have maintenance check our fan on the ac/heating unit (a/c was out but the weather was cool - hence the need for a fan to draw in outside air). For two consecutive days we called and were told "someone will be right up" per the front desk - but no one ever showed for four days. Next, the bathtub plug was broken on day 3 by housekeeping (an accident). We asked housekeeping to call and then the front desk on day 3 and day 4. Again, no one showed up and the plug was open therefore, no bath over a two day period. For two days we left the plug in a corner - and the plug never moved an inch because no one even bothered to stop by and look.
Bottom line - if you check in and something is broken, report it, then immediately ask for a new room. Don't take no for an answer unless you are willing to live with the broken item for the length of your stay.
We have stayed many times/year at this hotel (57th) and they were excellent in the past. Something has gone very wrong lately.
May 7, 2014
Rated 2.0 out of 5.0 by Parvez Bathroom and Staff Service
Bathroom was old looking. Toilet was old fashioned and of lower quality. No countertop inside the bathroom. The basin was outside. Very uncomfortable for a family to use the bathroom. Staffs are not that cooperative. They did not have good excuse for not have AC though it was hot outside as well as inside. AC was broken and no buttons were there. Experienced trouble to obtain an extra fan.
May 7, 2014
Rated 5.0 out of 5.0 by Dips Comfortable bed
I was there for 3 nights with my family. When I checked in the room was neat and spacious. It seems to me like the cleaning staff does not do the job neatly if the guest are in the room. Besides this rest of the stay was pleasant. Front desk staff was accommodative. The restaurant had good choice of food for breakfast. Close to Central Park and subway stations.
May 5, 2014
Rated 2.0 out of 5.0 by FXsalesman Bar and Lounge area
Due to the inclement weather, my preference was to have dinner in the bar area. The music was too loud to have a conversation, I asked if it could be turned down - they said no. The lady behind the bar was rude, and she put a shot of liquor in front of me and sad "on the house...." I didn't ask for it, not was I interested in consuming it.
There's LOTS of choices in NYC.........this location won't be on my short list for the future.
May 5, 2014
Rated 4.0 out of 5.0 by Lightning 2 Comfortable bed and great service.
All four rooms in our party were too warm. Kept the windows open 24/7. Units would not blow cold air. Elevator use very slow during peak times if you stay on lower floors (1-9). Take the stairs if you are on lower floors. Vending machine not working properly. Ice machine worked great.
Staff was excellent! My sister-in-law became ill on morning to leave so she and my brother needed to stay another day. Staff let them stay in their room until 3:00 instead of checking out in the a.m. Also, staff had taxi waiting for them. Thank you!
Good location for theaters, Central Park, Rockefeller Center and Times Square.
May 2, 2014
Rated 1.0 out of 5.0 by Robbed101 Disappointed
I had high expectations due to the location of this property. Turns out that the location was the high point. Perhaps it's typically New York, but I was disappointed with nearly all aspects of the service. Room was okay except for the noisy heating system.
May 1, 2014