Rated 4.2 out of 5 by 321
Rated 5.0 out of 5.0 by Concert Goers Concert Goers
All the usual good service we have grown used to at a Holiday Inn Express. As usual for any NYC Hotel, the rooms are a bit tight.
October 27, 2014
Rated 1.0 out of 5.0 by Aussie Abroad The WORST IHG property I have ever stayed at.
My first impressions of this property completely mislead me. As I've stayed in Holiday Inn Express properties from Bangkok to Baltimore, I've always been pleased with the consistency of my experience. This one however was a distant outlier, and I hope to never return. I have NEVER, at any IHG property, experienced a staff who have been so rude and who collectively put their needs above that of the staff. With the sole exception of the breakfast staff who were extremely courteous and welcoming, the rest of the staff need major attitude adjustments. First: When there's a "do not disturb" sign on my door, it doesn't mean wake me up and invite yourself in to service my room. And when I politely say go away, don't give me an excuse that it's 11am and I do not have a late check-out which I had agreed upon in advance with my Platinum membership, and for which I received ZERO recognition for. Second: When I leave a bag check at the front desk, don't let my bag go missing and say it's not your fault. Third: When I've been waiting ten minutes on the 4th floor with my baggage for an elevator, only to find out your staff have been holding the elevators elsewhere in the building, don't say "you should have taken the stairs." The only consolation in this whole mess is the hotel manager who was genuinely appalled by the behavior of her staff and endeavored to rectify the situation. NEVER again will I stay here. NEVER EVER!
October 27, 2014
Rated 4.0 out of 5.0 by Rhinofan Hidden Affordable Gem
Tucked away down a side street between 10th and 11th Avenue near to the Hudson River this was a good location if you are happy to walk, once you get your bearings as to where we were in Manhattan.
Rooms were compact but adequate - we were on 9th floor, although the gap under the door allowed the noise of other guests on the corridor come into our room.
Beds were comfortable and bathroom was again small but really as expected for New York, considering the price.
Breakfast area was busy but food plentiful and enough choice to fill up for the day. The included buffet breakfast is unusual in my experience and saves a bit of time if you are on a tight schedule which tourists usually are. Staff are particularly attentive and Farrell in particular was very friendly and helpful.
October 26, 2014