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Rated 4.3 out of 5 by 585 reviewers.
Rated 5.0 out of 5.0 by Love this place! I will definitely book a room here on my future visits to NYC. Excellent location, excellent service. The only thing that marred my stay is the bad coffee. Coffee tasted watered down. Hope management will take note of this weakness. Otherwise, I loved and enjoyed my stay at this hotel. October 21, 2013
Rated 5.0 out of 5.0 by Great Place In NYC I recently had to stay in New York City for an overnight. I picked the Holiday Inn Express for it's location and reasonable rate (for New York City# and wasn't disappointed. It was a very easy walk from Penn Station. The staff was very friendly and helpful. They held our bags on checkout day so we could easily travel the city. The room #2xdouble beds) and beds were very comfortable and the breakfast provided offered a lot of good choices. Especially appreciated was the all day coffee/tea bar available in the lobby. There is a fitness center and business center along with free WIFI and the whole building is smoke free! If there could be any improvement I would say the bath room needed better ventilation but that was a minor inconvenience. Two days later I had occasion to stay at a swanky hotel on Lexington Ave. Also nice but no breakfast, fitness room and check-in was a nightmare at a much higher nightly rate. I would definitely stay at the Holiday Inn Express again. October 19, 2013
Rated 5.0 out of 5.0 by excellent location, clean and comfortable Stayed at the hotel for two nights. The location of the hotel is perfect. You can walk to all Manhattan attraction if you are OK with long nice walks. Parking is right next to the hotel at a reasonable for the city rate. Staff was superbly courteous and accommodating. Free breakfast was good and plentiful. Room and bathroom are very decent size for a Manhattan hotel. Beds were comfortable and bedding of decent quality and very clean. Coffee and tea in the lobby were always fresh and available. Overall experience is excellent October 18, 2013
Rated 5.0 out of 5.0 by Confortable beds and pillows. Great value. Good breafast variety I am very pleased with this hotel. Conveniently located near Penn station, the room was quiet, with comfortable bed and pillows. The free warm breakfast was substantial . I plan to stay there again ! I asked for a refrigerator and it was delivered promptly, without charge. October 18, 2013
Rated 4.0 out of 5.0 by Great stay Great place, standard Holiday inn. Great location. October 17, 2013
Rated 4.0 out of 5.0 by Exceptional staff, good location Staff was really nice, energetic, and caring. Room was a small-ish (but decent for NYC). The jacuzzi rooms are a bit odd. The wall that separates the bedroom from the bathroom is just a frosted glass, sliding shower door. Good for romance, terrible for privacy. Great if you're by yourself and want to watch tv while showering. Breakfast was what I consider slightly above average and free. A great time saver if you need to get to work in the morning. Hotel is walking distance to Javits, Madison Square Garden, theater district and Times Square. October 17, 2013
Rated 5.0 out of 5.0 by Comfortable room and good service. Room was comfortable, clean, newly decorated. Quiet even though in the centre of New York! Manager able to provide gluten free bread and soya milk on request (I think he went out and got it himself!). Fantastic location in midtown Manhattan. Breakfast a little crowded in this busy hotel. A bit concerned at the use of disposable plates and plastic cutlery - same in all Holiday Inns - not very eco-friendly. Otherwise this was a great place to stay. October 17, 2013
Rated 4.0 out of 5.0 by Value for money clean, tidy - helpful staff. Great location within walking distance of Times Square and 2 subway stations. October 15, 2013
Rated 4.0 out of 5.0 by Good location and easy walk to Times Square The hotel was clean and in a convenient location. All NY hotels are small, and this one is too, but we had all the usual stuff (desk, chair, TV, coffee maker, etc) and a comfortable bed. I recommend staying above the 3rd floor. The nightly trash trucks are noisy and could be heard, but . . . they had me on a higher floor and I changed to the 3rd. So it was my fault!! You are a short walk to Maddison Square Garden and the madness of Times Square:) The street is a little dark but not "scary". I did not feel unsafe walking down 29th. The staff was friendly and helpful. They offered directions, made dining recommendations, and hailed taxis. I would stay here again. October 15, 2013
Rated 5.0 out of 5.0 by Excellent location This hotel is in a great location. Easy to walk to the shops and main attractions. Check-in was fast, friendly and easy. Rooms are small but comfortable, we had 2 double beds, but plenty of room to walk around the beds. Cupboard was small but ample for a 3 night stay, 3 draws with plenty of room. Good size safe in the cupboard. Rooms were very clean and smelt fresh. Sheets all clean, and ironed nicely. Beds very comfortable. Bathroom was clean , lots of fresh towels and soaps , shampoo etc. good size bath/shower. The free breakfast was good, lots of offer, but all paper plates, paper cups, plastic knifes forks etc, The hot pancakes would stick to the paper plates , but other then that , was nice and fresh, the staff in the breakfast room were all very friendly and always happy to clean the tables. Always smiling and cheerful. Checkin staff always happy to help with any enquires. Good free wifi. October 14, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, nice location. I found this hotel to very clean and comfortable. Nice beds and pillows and far enough off of 7th & 8th avenues to be quiet. Easy walking distance from Penn Station even with rolling luggage. October 14, 2013
Rated 5.0 out of 5.0 by Excellent Location and Staff very helpful Hello I have stayed in total 12 days in this hotel during my trip, the location is really perfect and close to many sights and shopping area, Subway is also 5 min walk. There were nice benefits like free tea/coffee and even water in the lobby for the hotel guests and free local calls , I would like to recognize Victor and Sheila, yet all staff were very helpful and provided needed assistance whenever needed. Helped me to store my luggage during my trip to other cities. Rooms were a bit small but that's NYC you have to adapt to the small sizes. Breakfast had alot of varieties as well I would definitely recommend it BR October 14, 2013
Rated 5.0 out of 5.0 by Amazing! I stayed one night at this location and I plan to come back for many more visits. The service was great, the location was great and I was able to relax! One Con: This location has no washer and dryer hookup, which is always a plus for Holiday Inn Express! October 11, 2013
Rated 4.0 out of 5.0 by Great staff, clean and comfy hotel, bad internet service I've stayed at this property many times. I was particularly impressed with the staff, their friendliness, and responsiveness. Indira and Anais were funny, charming and helpful. The hotel was clean, the breakfast was great, the location is very convenient to get around the city, and the noise level is quieter than many NYC hotels. My only issue with the property was that the wireless internet kept booting me off. When I asked at the front desk, they said it was working fine. I ended up switching to my phone and using 4G instead. October 8, 2013
Rated 4.0 out of 5.0 by Nice service friendly, cookies were a very nice touch and good bye candy appreciated. space small but expected for NYC October 8, 2013
Rated 5.0 out of 5.0 by The Best Service The front desk staff were fantastic. Frankie seemed to know what we needed before we did. He thoughtfully welcomed us and he cheerfully provided us with the best amenities throughout our stay. All of the staff were smart and friendly and always helpful. At times, it felt like a reality show as we were treated like celebrities. You need to experience this hotel! October 5, 2013
Rated 3.0 out of 5.0 by Nice room but noisy The room was clean and had a large bed w choice of pillows. AC didnt work and room was very noisy. Checkin staff were friendly and good selection available for breakfast. Hotel was in a great location. October 5, 2013
Rated 5.0 out of 5.0 by Comfortable bed and excelente service. Excellent services and excelente location. Good varieties of breakfast choices. October 3, 2013
Rated 1.0 out of 5.0 by Hard as rock beds The beds were soooooo hard we had to leave and get another hotel room because they hurt our backs so bad that we weren't able to even go out sightseeing. And the room was so small we were tripping over each other! Never staying there again! October 3, 2013
Rated 5.0 out of 5.0 by proximity of curiosities and quiet breakfast excellent, cake homemade very nice service clean and comfortable rooms possibility of visiting NYC by foot from the hotel close to metro stations excellent stay with quiet nights October 3, 2013
Rated 5.0 out of 5.0 Return Customer When booking in NYC this is my go to hotel. The staff is always glad to see you, they go above and beyond every time I have visited. The breakfast offers a great variety of choices. There is always fresh coffee on hand. The Mid-Town location makes it easy to utilize the subways and 29th street is less traveled than most in the area. September 30, 2013
Rated 5.0 out of 5.0 Good service with affordable price It has good cleaning service. The best is the breakfast, very helpful in a leisure travel. Location good, for a reasonable price. Also has free wifi in the rooms September 29, 2013
Rated 4.0 out of 5.0 by Good value for Manhattan I had read reviews that suggested this hotel was expensive, and I would agree if it were anywhere else. The room was quite small and the breakfast fairly basic. But this is in Manhattan and the hotel is within an easy walk of 5th avenue, the Empire State Building, the Highline and Penn station, amongst other attractions. Other hotels I looked at were far more expensive and this was very clean, very comfortable, breakfast was included in the price and I liked the fact you could get tea or coffee at any time in reception. The staff were friendly and helpful, too - something you don't always experience in big cities. Overall I was glad I chose it and enjoyed my stay. I would recommend it. September 28, 2013
Rated 3.0 out of 5.0 by Comfortable bed, Great breakfust Beds are very comfortable, and relaxing. Clean and tidy rooms. Small but value for money. Friendly staff and happy to help.Great breakfust with lots of choices, but seating is limited so make sure you get there early! Coffee not great. Good location and short walk to the subways. No bar. September 26, 2013
Rated 5.0 out of 5.0 by great service Everything was great.. Staff esp. wonderful.. Stayed there before and will again.. Thank you...Jeannie September 26, 2013
Rated 5.0 out of 5.0 by All round best value in Manhatten Convenient location to metro. Best staff and service I have encountered anywhere in the world and our family travels a lot. Great breakfast choices although does get busy. Small rooms but best value for a family of four in Manhatten. September 25, 2013
Rated 3.0 out of 5.0 by Really disappointed Having just stayed at the Trump International Hotel in Las Vegas, I was disappointed with the shoe-box sized rooms with tiny bathrooms we were checked into.. This was despite the fact that this hotel is priced higher than the luxurious Trump. The staff we called to clear our blocked bathroom drain did not speak a word of English ( in an ihg hotel in New York!) and we had to call for back-up. What really put me off this hotel was the fact that we were served breakfast in paper plates with plastic cutlery like we were some refugees they took pity on.. I cannot recommend this hotel to anyone and I do not see myself coming back there anytime. September 25, 2013
Rated 4.0 out of 5.0 by Fun in NYC Great location to get around manhattan. Walking easily to the subway and Time Square. The only compliant is the bed was really firm. Woke up every morning very stiff. Other then that it was a great place to stay. September 25, 2013
Rated 5.0 out of 5.0 by Great Time Had a great time here. the hotel is ideally situated to visit places in Manhattan. September 25, 2013
Rated 4.0 out of 5.0 by Clean, Quiet, Close to Sites We stayed using reward points, excellent location, great room, friendly staff. September 23, 2013
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