Rated 4.3 out of 5 by 557
Rated 5.0 out of 5.0 by iCatchThis Awesome Hotel
We love the location and all staff are nice and friendly.
March 29, 2013
Rated 5.0 out of 5.0 Good Location
An excellent location for sightseeing and accessing transport links.
The rooms although small were perfectly comfortable and clean.
The breakfast menu was excellent and from reading previous reviews we were aware that the breakfast was too small at busy times for the number of guests staying at the hotel.
Overall I would recommend this hotel as a base for a holiday in the Big Apple
March 29, 2013
Rated 5.0 out of 5.0 by TDoc Nice in New York
I have stayed at this Holiday Inn Express multiple times and continue to choose it when I have to travel to NY. The rooms are comfortable and their size is comparable to other Hotels in NY. I have tried other Holiday Inn hotels in NY and this one is my preference. Convenient to the C,E,1 lines and some good restaurants. The only downside that I can think of is that the breakfast area is always crowded, both in the morning and evening. Not as much of a problem in the warmer season as there is additional outdoor seating.
March 27, 2013
Rated 3.0 out of 5.0 Comfortable living
This was an one night stay in Manhattan. The location is pretty good, and it is very close to Penn station and Madison Square Garden (Knicks fan will appreciate a lot). The room is a little bit old. The internet is not very fast.
March 26, 2013
Rated 4.0 out of 5.0 by Art91 Good Location
Located close to Penn Station which made it very convient to walk to hotel. We had room facing street so we had some issues with noise filtering thru to room. Breakfast selections are great...eggs, pancakes, cereals, toast, fruit, juices, etc. Staff would greet guests as they would enter/leave in the morning by the front door...a nice touch. Would stay here again but would probably ask for room away from street.
March 26, 2013
Rated 5.0 out of 5.0 by amhl Excellent choice
We had a great stay at this hotel. The staff were accommodating with everything we needed. Breakfast staff was exceptional. This hotel is in between lower Manhattan and the Theater district making both walkable. Hotel is also 2 blocks to Penn Station, making train and subway accessibility extremely easy.
March 21, 2013
Rated 5.0 out of 5.0 by CJR23 Great value for money, Very good service.
Concierge was great. Very helpful. Housekeeping was very good. Great value for money, especially if you're on a budget in NYC. Spend your money on events and sightseeing by saving money at the Madison Square Garden Holiday Inn.
March 19, 2013
Rated 4.0 out of 5.0 by LPBak Pleasant Stay
I had a great stay. Renovations were underway, yet things were quiet and even the contracted workers were friendly. The room was on the small side, yet clean. The lighting was on the scarce side. Definitely put the quiet sign on your door if you don't want housekeeping knocking at 9:00. Held my bags for several hours after checkout until my train departed. Nice people!
March 15, 2013
Rated 5.0 out of 5.0 by Josee99 Wonderful place to stay in NYC
This place is centrally located - perfect for a shopping experience, about 10 min walk from time square , lots of restaurants around in a not-too-crowded area, very safe to walk at night, lots of take out around if you dont want to get away at migth. staff is very friendly and usefull. place is clean, rooms are big enough for Manathan, It is my second stay at this location and I'll return and recommend it anytime,,,
March 11, 2013
Rated 5.0 out of 5.0 by DavidCE Great Value
From booking to checking out my experience was top notch. Booking was simply done on line, check in was seamless when I arrived, the room was clean and fresh with multiple pillows to choose from for firmness, multiple bathroom towels allowing for shower the evening I arrived and in the morning before leaving. Everything was up to date including a flat screen tv. The bathroom was spotless and included soaps, shampoos, conditioners and body lotion. There was a coffee maker and supplies, ice bucket, iron and board. You couldn't ask for anything else!!! The ONLY problem I had was the remote for the tv didn't work well. The included breakfast was great as well...if you leave hungry, it would not be because they didn't have enough food or options!!! All fresh and delicious. Check out took all of 15 seconds!!! I would recommend this Hotel to anyone regardless of your reason for stay. Business, pleasure, whatever the reason, you will be well cared for and have a pleasant stay. I know that I did!!
March 6, 2013
Rated 4.0 out of 5.0 by AGKJK ELEVATORS VERY VERY VERY SLOW
THE HOTEL AND ROOM WAS VERY GOOD ALMOST EXCELLENT, BUT THE ELEVATORS WERE THE WORSE I HAVE EVER SEEN. ONE WAS HARDLY EVER WORKING AND THE OTHER WAS SLOW AS HEAVEN (SMILE). I WAITED ALMOST 15 MINUTES ONE DAY, AND ON ANOTHER ABOUT 8 MINUTES. THEY WOULD GET STUCK ON 6TH FLOOR AND WOULD NOT CLOSE. MANY TIMES YOU WOULD HAVE TO GO UP TO GO DOWN.
WE WERE BY THE STAIRS SO IT WAS NOISY BECAUSE PEOPLE HAD TO WALK UP AND DOWN TO THEIR ROOMS.
March 6, 2013
Rated 4.0 out of 5.0 by RFAN convenient and comfortable
nice room and very good staff, all are initiative to help guest,only one problem is elevator during my stay, it takes me 10 minutes one time to catch it.
March 5, 2013
Rated 5.0 out of 5.0 by PDenning A WONDERFUL PLACE TO STAY IN NYC
THIS PROPERTY IS AN EXCELLENT CHOICE. FROM THE CLEANLINESS, PROFESSIONAL AND MOST HELPFUL STAFF, LOCATION, BREAKFAST AND AMENITIES. I WOULD HIGHLY RECOMMEND THIS PROPERTY AND LOOK FORWARD TO RETURNING AGAIN THUMBS UP TO EACH AND EVERYONE ASSCIATED WITH THIS PROPERTY AS THEY ALL DO A TREMENDOUS JOB
MANY THANKS FOR A WONDERFUL STAY !!!!
March 5, 2013
Rated 5.0 out of 5.0 by Vanessa I would go there again!
Had a great time! Other than being in such a fantastic city!
The hotel is near everything and the hotel staff are great!
Anytime I'm in New York City I will go there again, and again!
February 28, 2013
Rated 5.0 out of 5.0 by selim good position
had a great stay , the staff where really good and helpful, breakfast was good and the breakfast staff were really happy people. yes there was some works going on and to be honest we didnt really hear them, yes one Lift was being used by the contractors, but you didnt wait that long for the other lift and of course there was the stairs , if you wanted to work off your breakfast .Its ideal too for all you wanna see in Newyork , penn station is only two blocks away if you wanna go further a field.
The front desk staff helped my daughter and myself out big time too when we were waiting to get back to JFK, as the prepaid ride back never turned up at the correct time.
February 27, 2013
Rated 4.0 out of 5.0 by Vonn Convenient and comfortable
A clean, comfortable hotel in a convenient location for sightseeing and for the WKC Dog Show . The reception team were welcoming and efficient. The bedroom was bigger than I was expecting for NY and the bed was comfortable. Breakfast was good with enough choices, although the use of paper plates and plastic cutlery was initially a little off putting but didn't really cause a problem. The breakfast room was small but we had no problem finding table each morning. The provision of complimentary coffee in reception later in the day was appreciated.
Two very minor inconveniences was firstly, hotel renovation workers took over one of the two lifts in the mornings which meant a considerable wait on occasion and secondly, the AC in the bedroom wasn't working which was only fixed an hour before check out!.
Overall, a good experience.
February 25, 2013
Rated 4.0 out of 5.0 by ljp5278 Love this hotel!
This hotel is a great option in the mid-town Manhattan area. It is a great location, easy walking distance to so many venues, Times Square, Empire State Building, Bryant Park, Fashion District, Theatre District, on and on. The restaurants in the area are great. We had never been in the winter and came the weekend of the big "blizzard". Flying in from Maine early to make sure we got in before the storm. It was great. We shopped, hopped around and even went to the Knick's game with no problem. The staff was wonderful! You can't beat the breakfast buffet for the value, #and we've stayed at the best hotels Manhatten can offer#. The only issue we had was with the mattress, and we will be sure and ask a few more questions when booking next time to be sure we up-grade. I would not hesitate to recommend this hotel to any of my friends or family no matter what their budget is. Let's face it, NYC you do not spend alot of time in your room, and it is great to have a nice, clean room to come back to and a great staff to serve you plus a great price! Enjoy!
February 21, 2013
Rated 1.0 out of 5.0 by GEOMIKE GREAT PLACE TO STAY
WE MET OUT KIDS FROM CONNECTICUT HERE FOR THE WEEKEND. COULD NOT HAVE PICKED A BETTER PROPERTY. I CAN NOT STAY ENOUGH ABOUT THE STAFF -= THEY WERE TOP NOTCH AND VERY ACCOMODATING AND PROFESSIONAL...... HATS OFF TO EACH AND EVERYONE OF YOU......YOUR TRULY TAKE YOUR JOBS SERIOUSLY AND CUSTOMER SERVICE IS YOUR #1 GOAL.
OUR ROOM WAS VERY CLEAN AND I HAVE NOT GOT ONE NEGATIVE THING TO SAY ABOUT OUR ENTIRE STAY.
I WOULD STAY HERE AGAIN IN A HEARTBEAT
February 21, 2013
Rated 4.0 out of 5.0 by SM01 Good hotel at great price
Very close to Penn Station and Herald Square. Just a mile away from Lexington avenue. Centrally located to the touristy attractions. Rooms were a tad small, but bathroom cleanliness was impressive. Recommended for a short stay in NYC.
February 21, 2013
Rated 5.0 out of 5.0 by Jakeman2817st Amazing!!!
My two week stay at the Holiday Inn Express was absolutely amazing. The staff is simply incredible. They were friendly and extremely helpful. It is a perfect location close to Penn Station and Madison Square Garden. They serve wonderful breakfast that is convenient when on the run. Sonia who works in the breakfast area is a breath of fresh air. Always smiling, singing and dancing. I strongly recommend staying at this hotel for work or pleasure. Thanks!!
February 20, 2013
Rated 5.0 out of 5.0 by Obrien22 Exceptional Staff
The 29th street staff are by far the best I have encountered. I stay at locations across New York State as part of my job. The staff here are consistently excellent. They make you feel welcome and at home in a way that feels genuine. The recent upgrades to the hotel make it even better. I especially like the carpets and updated gym. The proximity to Penn Station is also a plus.
February 20, 2013
Rated 2.0 out of 5.0 by JulianJ Great location, but bad staff.
I reserved two months prior check in and paid in advance; by any reason they couldn't charge my credit card and cancelled my reservation two days before my arrival. It was to expect an e-mail notifying the cancelation, but there was none. When I arrived to NY and tried to check in, the lady at the front desk said there was no reservation and only gave me a room for one night at the highest rate for a standard rooom. She show no interest in my situation, although I let her read a confimation e-mail sent three days earlier. I decided to leave the hotel the next morning.
February 19, 2013
Rated 5.0 out of 5.0 by tms34 Great front desk service
We arrived before 8am on day of arrival so we were hours early for check in- we went to the front desk to ask them to hold our bags and he offered to see if there were any rooms available early, there were not, but the thought was appreciated. We were welcomed to breakfast even though our stay was not until later that day- that was just nice. Room was very clean. We had a room recently renovated and it was clean and tastefully decorated. Quiet room and close to walk to Madison Square Garden for anyone. Nice breakfast selections hot and cold.
February 17, 2013
Rated 5.0 out of 5.0 by Specialkfan Great stay!
Yes the rooms are small but this is NYC!
No hassle early check-in!
The usual breakfast items, breakfast area is small but staff were great!
Convenient midtown location.
Would stay again!
February 16, 2013
Rated 4.0 out of 5.0 by stafflo Great location and clean rooms
It was a good experience, room was clean - would stay here again.
Was here for Westminster Dog Show and could have used a lower floor to accommodate walking the dog.
February 16, 2013
Rated 5.0 out of 5.0 by SallyW Great stay at the HIE on W 29th
I recently had to spend 2 weeks in NYC for my job. The room at the HIE on 29th was very nice; the bed was comfy, everything worked well, the breakfast was varied and tasty. The staff was very friendly and accommodating, from maintenance to the breakfast area folks to the front desk. Great location for access to Penn Station, MSG, Times Square, and lots and lots of restaurants and pubs to choose from.
I just got a little claustrophobic by the end of the two weeks living in a small room; the standing wardrobe was small for what I had to hang up, and you had to go in the bathroom and close the door to be able to stand in front of the sink. But I would definitely go back for shorter stays.
February 7, 2013
Rated 5.0 out of 5.0 by kvgb Renovations
I like the renovations going on at the hotel. Color, decor all very pleasing. Even the lobby looks great now.
Keep it up.
February 6, 2013
Rated 5.0 out of 5.0 by davejayusa Close to Penn Station
Great location and easy to find. Nice and close to Penn Station as well as easy access to the subway system.
February 5, 2013
Rated 3.0 out of 5.0 by shingoskk Great Location but In-room A/C has a problem
Easy access to Herald Square 34th St Station where the subway lines can take you to almost all primary area of the city.
Front desk staff was very nice and assigned me a corner room.
Room is a bit tiny but bathroom has a big bathtub and clean.
Great selection of complimentary breakfast.
Liked the Automatic Pancake Machine in the breakfast lounge!
A/C is very old version of GE system which makes a huge noise
like a jet engine. No control of air volume.
WiFi system does not work at night due to less routers.
Although I placed " Change Lines" card on bed, the housekeeper did not change it, instead just made bed
with the same lines from previous night.
February 4, 2013
Rated 2.0 out of 5.0 by wendyy Poor Timing
I have stayed at this property on several occasions, and for the first time I was disappointed. the hotel is under renovation, however I was not told this at the time of booking. We booked 2 rooms for the first night, and one of our rooms was on a floor where they began work before 8:00 am. The other room was on the 12th floor in a renovated room, however they put one elevator on service for the construction, yet the workers were using the remaining elevator too. It made the experience very slow and aggravating.
January 28, 2013