Rated 4.4 out of 5 by 930
Rated 1.0 out of 5.0 by Powerscrapgirl HORRIBLE HORRIBLE HORRIBLE
So so disappointed. This place was a pit. Had to change first room because the smell was so bad that we couldn't out our bags down. The next room smelled also but not as bad. Sheets were dirty. Room was just so dirty and unkept. Very disappointed as you go to New York and expect a nice hotel. This hotel did not represent IHG at all. The rooms were so expensive and I had to use almost all my points!!! Very disappointed!!!!! Am spreading the word on this hotel for sure.
July 27, 2015
Rated 4.0 out of 5.0 by Janby Pleasant NYC stay
Friendly helpful staff, room compact but comfortable we were on a high floor(as requested) so not troubled with any excessive street noise. Breakfast very busy but always managed to find a seat. Lots of choice of food and kept replenished well. Whilst not cheap represented value for money considering it's location to everything that NYC has to offer.
July 27, 2015
Rated 5.0 out of 5.0 by NYCvisit clean and convenient
We really enjoyed our stay at this hotel. The staff is friendly. The room and rest of hotel was very clean. Great complimentary breakfast. Good location. Only con was the room was a little small but that was to be expected for a NYC hotel room. I would highly recommend this hotel. We drove into the city and parked our car in the lot down the street, didn't drive until it was time to leave the city for home.
July 24, 2015
Rated 4.0 out of 5.0 by Floridagang Convenient location
First thing I want to say is that the staff is friendly. Everything I will be writing about is about the building itself. We received our room promptly at 3:00 pm. When we arrived to our room the first thing we noticed is the size. The room was very small. The bathroom was very cramped. Since we were going to utilize the room only for sleeping and we planned to be out of the room the majority of the time we didn't mind it as much. We only stayed in the room just to drop off our bags and we left. We arrived around 10:30 pm. We were tried and sweaty. We were all in the rush to take showers and to go to bed.
Our daughter was the first one to shower and she complainted that the water was not draining and it was up to her ankles. I suggested to call for service but my husband stated that it's 11 pm nobody will come to fix it tonight. Then my daughter was brushing her teeth and the sink wasn't draining. So, before my husband and I could shower, my husband decided to clean the drain to see if that would fix it. The drains were full of hair. Once he cleaned it the shower and sink the drains worked without issue. I would suggest checking the drains before releasing the rooms to customers.
The second issue is the noise. Early morning honking horns and vehicles backing up (beeping) can ruin someone's sleep. The rooms should be a little more sound proof.
July 24, 2015
Rated 5.0 out of 5.0 by Lucho1965 Personal amable y buen servicio
El personal fue muy amable durante toda la estadía,
en todos los turnos. Los desayunos sencillos y aceptables, tuvimos internet a toda hora.
July 23, 2015
Rated 5.0 out of 5.0 by Alb71 Excelente servicio
Muy bien ubicado.
La atención fue excelente, así como el servicio de limpieza y el de Internet.
July 21, 2015
Rated 5.0 out of 5.0 by jumbo28 Gute Lage
Das Hotel liegt sehr zentral, Frühstück ist gut. Alles vorhanden, was man zum Frühstück braucht.
July 19, 2015
Rated 5.0 out of 5.0 by rayrun93 Great service and comfortable room
My experience staying at Holiday Inn Express NYC Madison Square Garden was EXCELLENT!!!
July 15, 2015