Rated 4.3 out of 5 by 596
Rated 4.0 out of 5.0 by Rangertec Excellent Staff
I just have to say that the staff went out of there way a number of times to make our stay enjoyable.
We were given a room by mistake that seemed used, and when we went back to the front desk they apologized, gave us a free upgrade and some bottles of water.
Next morning, during breakfast they only had Egg omelettes with Ham. We don't eat ham, on seeing a passing employee i asked if there were any without Ham, she said no, but she would go in the back and make me an omelette with just cheese for me and my wife.
For the location, staff, and overall hotel cleanness i would highly recommend this hotel.
This is one hotel in NY that you don't have to worry about where you sleep.
April 15, 2013
Rated 5.0 out of 5.0 by Marinafr Great service.
We spent 5 nights in Holiday Inn New York my mother and I.
The room was clean, beds really comfortable and breakfast was amazing! The location was also perfect.
April 13, 2013
Rated 3.0 out of 5.0 by 60Caddy Overall good value but hallways/rooms not real quiet
The computers in the basement for guests didn't work well and the printer didn't work at all. The front desk let us print our boarding passes, which was helpful.
The hallways and the doors to the rooms allow for too much noise from other guests arriving late or coming back to their rooms late. We had asked for a quiet floor but it certainly wasn't very quiet.
Overall it was still a good location and very good value with clean rooms and friendly staff.
We would recommend it and would go back again.
April 13, 2013
Rated 3.0 out of 5.0 by NICVERONA Comfortable room and good breakfast. Good location
Enjoyed my stay! Nice location close to MSG and Time Square
April 13, 2013
Rated 5.0 out of 5.0 by rwp2401 Great Location
This hotel is situated in a great location in the Chelsea District of Manhattan. Very close to Penn Station and subways. The staff at the hotel was superb and we felt very safe at this property. We will certainly return in the future.
April 12, 2013
Rated 5.0 out of 5.0 by G210 Good People
The large windows in the lobby and the clearly genuinely good people at the desk were the first hint that I had found an oasis.
Next morning, a fellow customer smiled at me in the upstairs hall (in New York City). My fellow customers in the lobby breakfast area were international as well as unanimously polite and positive.
There was one cab waiting outside on an early Saturday morning, driven by a genuinely kind driver who must have found out the secret of this place.
April 11, 2013
Rated 5.0 out of 5.0 by DKHAWK Excellent location and courteous and helpful staff.
My only complaint was the noise of the garbage pickup during the night hours which made it very difficult to get a good nights sleep.
We stayed in a Holiday Inn Express in Logansport, Indiana the week before and that room was quite a bit larger than this one but the building was quite a bit newer also. The size of our room was adequate since we did not spend much time there as we were on a bus seeing all the sites.
April 10, 2013
Rated 4.0 out of 5.0 by Dskj Excellent service from reception staff
Excellent service from reception staff. In room- comfortable bed. At breakfast very croweded, and missing some vegetables.
April 9, 2013
Rated 4.0 out of 5.0 by cnjd616 Great Service and great location
This Holiday Inn Express was perfect for our budget and location requirements. Close to 34th Street and Times Square as well as the subway to other locations. We walked to most of our siteseeing locations. Breakfast is great with a lot of variety --just very crowded (we were there during spring break). Woman helping out everyday was extremely helpful with finding places to sit and cleaning tables. Rooms are little crowded but hey--who spends much time in their room when in NYC on spring break??!! Staff were great and extremely helpful with directions, suggestions and help with luggage. Would definitely recommend this hotel for price and location.
April 3, 2013
Rated 5.0 out of 5.0 by iCatchThis Awesome Hotel
We love the location and all staff are nice and friendly.
March 29, 2013
Rated 5.0 out of 5.0 Good Location
An excellent location for sightseeing and accessing transport links.
The rooms although small were perfectly comfortable and clean.
The breakfast menu was excellent and from reading previous reviews we were aware that the breakfast was too small at busy times for the number of guests staying at the hotel.
Overall I would recommend this hotel as a base for a holiday in the Big Apple
March 29, 2013
Rated 5.0 out of 5.0 by TDoc Nice in New York
I have stayed at this Holiday Inn Express multiple times and continue to choose it when I have to travel to NY. The rooms are comfortable and their size is comparable to other Hotels in NY. I have tried other Holiday Inn hotels in NY and this one is my preference. Convenient to the C,E,1 lines and some good restaurants. The only downside that I can think of is that the breakfast area is always crowded, both in the morning and evening. Not as much of a problem in the warmer season as there is additional outdoor seating.
March 27, 2013
Rated 3.0 out of 5.0 Comfortable living
This was an one night stay in Manhattan. The location is pretty good, and it is very close to Penn station and Madison Square Garden (Knicks fan will appreciate a lot). The room is a little bit old. The internet is not very fast.
March 26, 2013
Rated 4.0 out of 5.0 by Art91 Good Location
Located close to Penn Station which made it very convient to walk to hotel. We had room facing street so we had some issues with noise filtering thru to room. Breakfast selections are great...eggs, pancakes, cereals, toast, fruit, juices, etc. Staff would greet guests as they would enter/leave in the morning by the front door...a nice touch. Would stay here again but would probably ask for room away from street.
March 26, 2013
Rated 5.0 out of 5.0 by amhl Excellent choice
We had a great stay at this hotel. The staff were accommodating with everything we needed. Breakfast staff was exceptional. This hotel is in between lower Manhattan and the Theater district making both walkable. Hotel is also 2 blocks to Penn Station, making train and subway accessibility extremely easy.
March 21, 2013
Rated 5.0 out of 5.0 by CJR23 Great value for money, Very good service.
Concierge was great. Very helpful. Housekeeping was very good. Great value for money, especially if you're on a budget in NYC. Spend your money on events and sightseeing by saving money at the Madison Square Garden Holiday Inn.
March 19, 2013
Rated 4.0 out of 5.0 by LPBak Pleasant Stay
I had a great stay. Renovations were underway, yet things were quiet and even the contracted workers were friendly. The room was on the small side, yet clean. The lighting was on the scarce side. Definitely put the quiet sign on your door if you don't want housekeeping knocking at 9:00. Held my bags for several hours after checkout until my train departed. Nice people!
March 15, 2013
Rated 5.0 out of 5.0 by Josee99 Wonderful place to stay in NYC
This place is centrally located - perfect for a shopping experience, about 10 min walk from time square , lots of restaurants around in a not-too-crowded area, very safe to walk at night, lots of take out around if you dont want to get away at migth. staff is very friendly and usefull. place is clean, rooms are big enough for Manathan, It is my second stay at this location and I'll return and recommend it anytime,,,
March 11, 2013
Rated 5.0 out of 5.0 by DavidCE Great Value
From booking to checking out my experience was top notch. Booking was simply done on line, check in was seamless when I arrived, the room was clean and fresh with multiple pillows to choose from for firmness, multiple bathroom towels allowing for shower the evening I arrived and in the morning before leaving. Everything was up to date including a flat screen tv. The bathroom was spotless and included soaps, shampoos, conditioners and body lotion. There was a coffee maker and supplies, ice bucket, iron and board. You couldn't ask for anything else!!! The ONLY problem I had was the remote for the tv didn't work well. The included breakfast was great as well...if you leave hungry, it would not be because they didn't have enough food or options!!! All fresh and delicious. Check out took all of 15 seconds!!! I would recommend this Hotel to anyone regardless of your reason for stay. Business, pleasure, whatever the reason, you will be well cared for and have a pleasant stay. I know that I did!!
March 6, 2013
Rated 4.0 out of 5.0 by AGKJK ELEVATORS VERY VERY VERY SLOW
THE HOTEL AND ROOM WAS VERY GOOD ALMOST EXCELLENT, BUT THE ELEVATORS WERE THE WORSE I HAVE EVER SEEN. ONE WAS HARDLY EVER WORKING AND THE OTHER WAS SLOW AS HEAVEN (SMILE). I WAITED ALMOST 15 MINUTES ONE DAY, AND ON ANOTHER ABOUT 8 MINUTES. THEY WOULD GET STUCK ON 6TH FLOOR AND WOULD NOT CLOSE. MANY TIMES YOU WOULD HAVE TO GO UP TO GO DOWN.
WE WERE BY THE STAIRS SO IT WAS NOISY BECAUSE PEOPLE HAD TO WALK UP AND DOWN TO THEIR ROOMS.
March 6, 2013
Rated 4.0 out of 5.0 by RFAN convenient and comfortable
nice room and very good staff, all are initiative to help guest,only one problem is elevator during my stay, it takes me 10 minutes one time to catch it.
March 5, 2013
Rated 5.0 out of 5.0 by PDenning A WONDERFUL PLACE TO STAY IN NYC
THIS PROPERTY IS AN EXCELLENT CHOICE. FROM THE CLEANLINESS, PROFESSIONAL AND MOST HELPFUL STAFF, LOCATION, BREAKFAST AND AMENITIES. I WOULD HIGHLY RECOMMEND THIS PROPERTY AND LOOK FORWARD TO RETURNING AGAIN THUMBS UP TO EACH AND EVERYONE ASSCIATED WITH THIS PROPERTY AS THEY ALL DO A TREMENDOUS JOB
MANY THANKS FOR A WONDERFUL STAY !!!!
March 5, 2013
Rated 5.0 out of 5.0 by Vanessa I would go there again!
Had a great time! Other than being in such a fantastic city!
The hotel is near everything and the hotel staff are great!
Anytime I'm in New York City I will go there again, and again!
February 28, 2013
Rated 5.0 out of 5.0 by selim good position
had a great stay , the staff where really good and helpful, breakfast was good and the breakfast staff were really happy people. yes there was some works going on and to be honest we didnt really hear them, yes one Lift was being used by the contractors, but you didnt wait that long for the other lift and of course there was the stairs , if you wanted to work off your breakfast .Its ideal too for all you wanna see in Newyork , penn station is only two blocks away if you wanna go further a field.
The front desk staff helped my daughter and myself out big time too when we were waiting to get back to JFK, as the prepaid ride back never turned up at the correct time.
February 27, 2013
Rated 4.0 out of 5.0 by Vonn Convenient and comfortable
A clean, comfortable hotel in a convenient location for sightseeing and for the WKC Dog Show . The reception team were welcoming and efficient. The bedroom was bigger than I was expecting for NY and the bed was comfortable. Breakfast was good with enough choices, although the use of paper plates and plastic cutlery was initially a little off putting but didn't really cause a problem. The breakfast room was small but we had no problem finding table each morning. The provision of complimentary coffee in reception later in the day was appreciated.
Two very minor inconveniences was firstly, hotel renovation workers took over one of the two lifts in the mornings which meant a considerable wait on occasion and secondly, the AC in the bedroom wasn't working which was only fixed an hour before check out!.
Overall, a good experience.
February 25, 2013
Rated 4.0 out of 5.0 by ljp5278 Love this hotel!
This hotel is a great option in the mid-town Manhattan area. It is a great location, easy walking distance to so many venues, Times Square, Empire State Building, Bryant Park, Fashion District, Theatre District, on and on. The restaurants in the area are great. We had never been in the winter and came the weekend of the big "blizzard". Flying in from Maine early to make sure we got in before the storm. It was great. We shopped, hopped around and even went to the Knick's game with no problem. The staff was wonderful! You can't beat the breakfast buffet for the value, #and we've stayed at the best hotels Manhatten can offer#. The only issue we had was with the mattress, and we will be sure and ask a few more questions when booking next time to be sure we up-grade. I would not hesitate to recommend this hotel to any of my friends or family no matter what their budget is. Let's face it, NYC you do not spend alot of time in your room, and it is great to have a nice, clean room to come back to and a great staff to serve you plus a great price! Enjoy!
February 21, 2013
Rated 1.0 out of 5.0 by GEOMIKE GREAT PLACE TO STAY
WE MET OUT KIDS FROM CONNECTICUT HERE FOR THE WEEKEND. COULD NOT HAVE PICKED A BETTER PROPERTY. I CAN NOT STAY ENOUGH ABOUT THE STAFF -= THEY WERE TOP NOTCH AND VERY ACCOMODATING AND PROFESSIONAL...... HATS OFF TO EACH AND EVERYONE OF YOU......YOUR TRULY TAKE YOUR JOBS SERIOUSLY AND CUSTOMER SERVICE IS YOUR #1 GOAL.
OUR ROOM WAS VERY CLEAN AND I HAVE NOT GOT ONE NEGATIVE THING TO SAY ABOUT OUR ENTIRE STAY.
I WOULD STAY HERE AGAIN IN A HEARTBEAT
February 21, 2013
Rated 4.0 out of 5.0 by SM01 Good hotel at great price
Very close to Penn Station and Herald Square. Just a mile away from Lexington avenue. Centrally located to the touristy attractions. Rooms were a tad small, but bathroom cleanliness was impressive. Recommended for a short stay in NYC.
February 21, 2013
Rated 5.0 out of 5.0 by Jakeman2817st Amazing!!!
My two week stay at the Holiday Inn Express was absolutely amazing. The staff is simply incredible. They were friendly and extremely helpful. It is a perfect location close to Penn Station and Madison Square Garden. They serve wonderful breakfast that is convenient when on the run. Sonia who works in the breakfast area is a breath of fresh air. Always smiling, singing and dancing. I strongly recommend staying at this hotel for work or pleasure. Thanks!!
February 20, 2013
Rated 5.0 out of 5.0 by Obrien22 Exceptional Staff
The 29th street staff are by far the best I have encountered. I stay at locations across New York State as part of my job. The staff here are consistently excellent. They make you feel welcome and at home in a way that feels genuine. The recent upgrades to the hotel make it even better. I especially like the carpets and updated gym. The proximity to Penn Station is also a plus.
February 20, 2013