Rated 4.4 out of 5 by 833
Rated 5.0 out of 5.0 by Hilde apen City trip
Excellent location; centrally, close to Pen station. Excellent value for price
April 17, 2015
Rated 5.0 out of 5.0 by NYCNative Outstanding service
Having stayed at many other NYC hotels, the small room dimensions were not unexpected (and there's not much closet space but there is a chest with a few medium sized drawers#. But, on the plus side, the room was clean & quiet and the bed was quite comfortable.
The service was great! Everyone was extremely courteous and responsive! During our 3 night stay, we had 2 minor issues #one with the TV and one with the AC) but the repair crew arrived at our room within 5 minutes after calling the front desk and the problems were resolved immediately! Amazing service for ANY hotel in ANY location!
Greatly enjoyed having coffee available in the front lobby 24/7! And, although the breakfast selections were fine and there was plenty of food, the room was very crowded and a bit chaotic each morning. Best thing to do is to take food up to your room.
Would definitely stay here again! :)
April 16, 2015
Rated 5.0 out of 5.0 by JG from Toronto Excellent staff
We were treated very well! Unfortunately one person staying with us forgot their phone in the room. We quickly called as we were about to board a flight and within minutes they had gone up to the room and found the phone and made arrangements to FEDex the phone.
The breakfast is probably the best quality and variety I've ever had (and I've travelled around the U.S. to many hotels).
The room was a fair size although the sound insulation wasn't the best. We unfortunately had loud neighbors with kids screaming although luckily it was just during the day.
I'd come back to the hotel in a heartbeat.
April 15, 2015
Rated 5.0 out of 5.0 by Jrobgray3 great choice when in NYC
great location and a nice hotel...friendly staff, safe neighborhood right next to Madison Sq Garden...modest cost and generous room size, esp in NYC
April 14, 2015
Rated 5.0 out of 5.0 by Rob1952ert Great location to explore NYC
We stay at the Holiday Inn Express NYC Madison Garden frequently when we are visiting NYC as it is the perfect location to explore the city. Staff are helpful and friendly and rooms quite adequate. We recommend it to others.
April 13, 2015
Rated 5.0 out of 5.0 by chehalis Excellent Customer Service
Friendly front desk, had a room ready at 12, allowed us to store our bags for free until our train departed, great breakfast, convenient location to Penn Station and theatre district!
April 13, 2015
Rated 4.0 out of 5.0 by isablu Holiday inn never lets you down
i like the rooms and the confort, not so much the breakfast area, which is lound and very full, not so nice, though i love there is coffe all day .
The area is very safe but very chaotic,
April 13, 2015