Rated 4.4 out of 5 by 799
Rated 5.0 out of 5.0 by disdream Enjoyed our stay
Liked the free breakfast with coffee available any time and free wifi in the room. Good central location, easy to get to station. Staff friendly and helpful. Email enquiries prior to arrival were answered promptly. Very good comfortable bed and pillows. Loved the Jacuzzi bath. Very relaxed atmosphere.
March 26, 2015
Rated 4.0 out of 5.0 by MGoy Loved the stay...such a welcoming and caring experience
I changed my hotel after 5 years of staying in another hotel in Manhattan. The stimulus was the lower prices, excellent location and to top it all Ms. Monica who was with the previous hotel and she had been transferred to this hotel as a manager. As expected, smallest details of my stay along with the room requirements, work table size, refrigerator and all were looked into and taken care of. I was so overwhelmed to see a beautiful gift hamper in my room from the hotel's side with all kinds of snacks and munchies which were really of use in the coming days!
On all days, I got a lot of personal attention from Joseph, the property manager, Tenille at the front desk and other staff members.
The breakfast was very well planned and it worked pretty well for a vegetarian person like me.
Thanks for the good time and the caring attitude!
March 26, 2015
Rated 5.0 out of 5.0 by DCWJ Quick Hit
Just needed a room for a quick in/out of NYC. This fit the bill well. Breakfast was as expected for a hotel like this: it isn't fine dining, but it is serviceable. Staff was extremely friendly and very accommodating.
March 25, 2015
Rated 4.0 out of 5.0 by south pacific visitor Comfortable bed
very comfortable and pillows of different sizes for the family, larger bathroom than other Holiday Inns in Manhattan. Quiet room location not to high up so can travel in less time to and from lobby
March 20, 2015
Rated 4.0 out of 5.0 by ZelLev Double charge of the bank card
The most important advantage of the hotel was its proper location for that specific trip, complimentary breakfasts and wifi internet.
The largest disappointment was when I received the message from my bank, that my bank card was charged twice for the expenses linked with my stay in the hotel: the first time - upon my arrival (as I was told at the reception desk, that had to be considered as so called preauthorisation - the estimated amount plus around $50 for possible extras), the second time - after my departure (in full correspondence with the actual expenses, which were equal the estimated total price, that was indicated in the confirmation, which I had received from the hotel). As a result I had some troubles caused by the negative balance emerged on my bank card. I had to contact my bank to cancel the first transaction.
March 19, 2015
Rated 5.0 out of 5.0 by joesmum Fun with son in ny
Great location, excellent service and fantastic bed! Good breakfast . Only problem was a small lift/elevator capacity which made for congestion in the morning!
March 17, 2015
Rated 5.0 out of 5.0 by Canadian.hockey.fan Great Value
clean room, very friendly staff, good internet, good breakfast, good location proximity, highly recommended
March 17, 2015
Rated 5.0 out of 5.0 IH Madison Square Garden
The staff at this hotel was a 5 star team. Everyone was friendly and so helpful. In fact, I 've never experienced such wonderful service from any establishment - service and smiles were supplies from the janitor to business manager. Everyone was helpful and sincere.
Rooms are small but bed/pillows were comfortable. Overall, hotel was quiet at night.
When we first arrived, I had reservations about the street and over all condition of the area outside but there was still snow on ground and it was very dirty from the traffic. Once inside, my view of the hotel changed totally.
Location is near subways and train station. We were able to get around the whole city without any trouble.
March 16, 2015