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Rated 4.4 out of 5 by 702 reviewers.
Rated 4.0 out of 5.0 by I definitely recommend this hotel the only not fully positive comment is related to the room dimension, not enough for 4 people... but this is very common in manhattan, unless you spend lots of money. breakfast excellent, definitely at top (for tipical US standard), breakfast room crowded but never had problems in finding 4 seats. very clean hotel and excellent staff . the hotel provide free wi-fy (working well!!) and internet pc's available at business centre hotel position is great for visiting manhattan, and the area is quiet and not noisy (we were at 15th floor). May 19, 2013
Rated 4.0 out of 5.0 by Good Great hotel for the value and location. I will definitely stay there again May 19, 2013
Rated 5.0 out of 5.0 by Great location and good service We spent 4 days in New York City, on the hotels 9th floor. The room was comfortable, clean and had good airconditioning. Good beds. The location is brilliant; Walking distance to everything. Breakfast area was kinda crowded, but not a big issue for us. We will recommend this hotel to friends and family. May 18, 2013
Rated 4.0 out of 5.0 by Comfortable, good value The front desk staff was very helpful as my husband and I checked in at different times. They gave good food and tour recommendations. I thought we'd be far from the action, but NYC is more walkable than I realized. This was our first stay. Not a bad walk to Times Square, or even Central Park. The breakfast was quite adequate. It's the first time we'd seen a pancake machine. They came out pretty flat and solid. The bedding was very nice, good pillows and I'm picky about those. No real noise issues. Thanks. May 15, 2013
Rated 4.0 out of 5.0 by Great location and great service I stayed in this hotel during a business trip and though I have stayed in properties that were more up to date this one certainly made it up by the quality of the service. The staff were not only very polite and welcoming but they were happy getting out of their way to help which definitely shows customer service excellence. The breakfast is quite nice and offers enough choice to satisfy the fussiest of customers and the location is perfect to get anywhere around Manhattan May 14, 2013
Rated 4.0 out of 5.0 by Good service small room I would recommend this facility to anyone of my friends. Staff is very helpfull and proactive. WIFI works well no issues with performance and it is free of charge. Breakfast reasonable good, only very tiny room and got over crowded very easily. In warm days you can sit outside but in witer .... Whole day cafee and water available free of charge that is as well very good. Only big surprice for me was the room size. It was offered for 4 adults, but we wit hout grown kids were not able to fit there. Even three luggage was on each other. So recomendation for two adults is I think the right one. Best is the location as well you have everything below 15 min walk. May 13, 2013
Rated 5.0 out of 5.0 by Great place to stay in NYC The staff is very friendly and helpful. The room and bathroom were clean and up to date. The beds were comfortable. All in all a very good place to stay in New York City. May 12, 2013
Rated 5.0 out of 5.0 by Excellent location and a pleasurable stay This holiday inn express is in a great location, only 2 blocks from Penn Station and Madison Square garden. Great value and a comfortable place to stay. Highly recommended. May 5, 2013
Rated 5.0 out of 5.0 by Very nice hotel Clean and tidy throughout, nice bathroom and comfy bed. Staff were very friendly, accommodating and helpful. Great place, would stay here again. May 4, 2013
Rated 5.0 out of 5.0 by Great stay! We spent a weekend at this hotel. The rooms are small, but we didn't spend much time in the room, and it wasn't an issue. We were surprised at how quiet it was! Slept great. We opened the window a bit, but that did let in some street noise. With the window closed, no problems. Staff was friendly and accommodating. Would definitely stay here again. April 26, 2013
Rated 5.0 out of 5.0 by Great location and really clean! Booked 2 nights this weekend at the Holiday Inn near Penn Station / Madison Square Garden with rewards points. This hotel was really great. Very very clean rooms and common areas, quiet hotel, we didn't hear any disturbances from inside our room, great hot and cold free breakfast, and cute patio tables out front which we would've used more if it was warmer out! There was a subway stop 1 block from the hotel, and it was in a really good west side location. We had 4 girls in our room and there wasn't a lot of room to spare b/c its a NYC hotel, but it worked out great! And, best of all, we had a view of the empire state building from our room (1006)!! April 26, 2013
Rated 5.0 out of 5.0 by Well Done I've stayed at Holiday Inn Express properties all over and this is one of my favorites. The rooms may not be very large but the staff are very friendly and helpful and they've always gone out of their way to help when I've encountered a problem. Thank you. April 26, 2013
Rated 5.0 out of 5.0 by Great Hotel This was a great hotel at an affordable rate in the perfect location in NY. Only a 5 minute walk to Penn Station and a 15 minute walk to Time Square. The staff was extremely accomidating and held my bags before and after check-in for me. They also checked me in early with pleasure. The staff was great and friendly. The breakfast variety was perfect. The rooms are a bit on the small side but that's what you get in NY. The room was very clean! April 25, 2013
Rated 5.0 out of 5.0 by GREAT STAY! We were attending a concert in Madison Square Garden and only there for the weekend, so we were going for convinence, something nice and affordable. The Holiday Inn was a GREAT choice. It is located in a safe neighborhood, blocks away from the Garden, clean, had an awesome hot shower (which was great when we had been walking all day in the rain) and the staff was very friendly and accomodating. The breakfast was GREAT and all the men in my group couldn't wait to go down every morning for a huge manly meal! When leaving, taxi's were waiting outside and it was very easy to get back to the airport on time. We will certainly stay there again and highly recommend it! April 20, 2013
Rated 5.0 out of 5.0 by Overall Comfort We weren't in our rooms very long, since we had a short visit and tried to see as much as we could. All six of us enjoyed our overnight in NY. 3 in each room. Very accomodating front desk. April 19, 2013
Rated 4.0 out of 5.0 by Good Location Just walk 5 min from Penn Station and 3 min from Subway. Room is small because here is Manhattan, NY but this hotel keep clean room. Breakfast is normal Holiday Inn Express style and free coffee all the time. April 16, 2013
Rated 4.0 out of 5.0 by Excellent Staff I just have to say that the staff went out of there way a number of times to make our stay enjoyable. We were given a room by mistake that seemed used, and when we went back to the front desk they apologized, gave us a free upgrade and some bottles of water. Next morning, during breakfast they only had Egg omelettes with Ham. We don't eat ham, on seeing a passing employee i asked if there were any without Ham, she said no, but she would go in the back and make me an omelette with just cheese for me and my wife. For the location, staff, and overall hotel cleanness i would highly recommend this hotel. This is one hotel in NY that you don't have to worry about where you sleep. April 15, 2013
Rated 5.0 out of 5.0 by Great service. We spent 5 nights in Holiday Inn New York my mother and I. The room was clean, beds really comfortable and breakfast was amazing! The location was also perfect. April 13, 2013
Rated 3.0 out of 5.0 by Overall good value but hallways/rooms not real quiet The computers in the basement for guests didn't work well and the printer didn't work at all. The front desk let us print our boarding passes, which was helpful. The hallways and the doors to the rooms allow for too much noise from other guests arriving late or coming back to their rooms late. We had asked for a quiet floor but it certainly wasn't very quiet. Overall it was still a good location and very good value with clean rooms and friendly staff. We would recommend it and would go back again. April 13, 2013
Rated 3.0 out of 5.0 by Comfortable room and good breakfast. Good location Enjoyed my stay! Nice location close to MSG and Time Square April 13, 2013
Rated 5.0 out of 5.0 by Great Location This hotel is situated in a great location in the Chelsea District of Manhattan. Very close to Penn Station and subways. The staff at the hotel was superb and we felt very safe at this property. We will certainly return in the future. April 12, 2013
Rated 5.0 out of 5.0 by Good People The large windows in the lobby and the clearly genuinely good people at the desk were the first hint that I had found an oasis. Next morning, a fellow customer smiled at me in the upstairs hall (in New York City). My fellow customers in the lobby breakfast area were international as well as unanimously polite and positive. There was one cab waiting outside on an early Saturday morning, driven by a genuinely kind driver who must have found out the secret of this place. April 11, 2013
Rated 5.0 out of 5.0 by Excellent location and courteous and helpful staff. My only complaint was the noise of the garbage pickup during the night hours which made it very difficult to get a good nights sleep. We stayed in a Holiday Inn Express in Logansport, Indiana the week before and that room was quite a bit larger than this one but the building was quite a bit newer also. The size of our room was adequate since we did not spend much time there as we were on a bus seeing all the sites. April 10, 2013
Rated 4.0 out of 5.0 by Excellent service from reception staff Excellent service from reception staff. In room- comfortable bed. At breakfast very croweded, and missing some vegetables. April 9, 2013
Rated 4.0 out of 5.0 by Great Service and great location This Holiday Inn Express was perfect for our budget and location requirements. Close to 34th Street and Times Square as well as the subway to other locations. We walked to most of our siteseeing locations. Breakfast is great with a lot of variety --just very crowded (we were there during spring break). Woman helping out everyday was extremely helpful with finding places to sit and cleaning tables. Rooms are little crowded but hey--who spends much time in their room when in NYC on spring break??!! Staff were great and extremely helpful with directions, suggestions and help with luggage. Would definitely recommend this hotel for price and location. April 3, 2013
Rated 5.0 out of 5.0 by Awesome Hotel We love the location and all staff are nice and friendly. March 29, 2013
Rated 5.0 out of 5.0 Good Location An excellent location for sightseeing and accessing transport links. The rooms although small were perfectly comfortable and clean. The breakfast menu was excellent and from reading previous reviews we were aware that the breakfast was too small at busy times for the number of guests staying at the hotel. Overall I would recommend this hotel as a base for a holiday in the Big Apple March 29, 2013
Rated 5.0 out of 5.0 by Nice in New York I have stayed at this Holiday Inn Express multiple times and continue to choose it when I have to travel to NY. The rooms are comfortable and their size is comparable to other Hotels in NY. I have tried other Holiday Inn hotels in NY and this one is my preference. Convenient to the C,E,1 lines and some good restaurants. The only downside that I can think of is that the breakfast area is always crowded, both in the morning and evening. Not as much of a problem in the warmer season as there is additional outdoor seating. March 27, 2013
Rated 3.0 out of 5.0 Comfortable living This was an one night stay in Manhattan. The location is pretty good, and it is very close to Penn station and Madison Square Garden (Knicks fan will appreciate a lot). The room is a little bit old. The internet is not very fast. March 26, 2013
Rated 4.0 out of 5.0 by Good Location Located close to Penn Station which made it very convient to walk to hotel. We had room facing street so we had some issues with noise filtering thru to room. Breakfast selections are great...eggs, pancakes, cereals, toast, fruit, juices, etc. Staff would greet guests as they would enter/leave in the morning by the front door...a nice touch. Would stay here again but would probably ask for room away from street. March 26, 2013
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